Oh my... Well, lets start by mentioning that this location is not handicap accessible.🚫♿🚫None of the aisles are ever cleared out enough to safely get through. No wheelchairs will be able to fit down the aisles.Also, this is purely speculation, but Im pretty sure that over half of their backstock is currently being stored in the aisles and packing the hallway by the bathrooms.Alot of the shelves are depleted, so finding items easily will not be an option. Youll also be lucky if you even find what you came for.The place is just mayhem.No order whatsoever.I had a manager try to help with a botched transaction, and she was using profanity because she couldnt figure out how to fix it.I thought it was actually pretty funny really, but there are alot of customers who would have been offended.This place looks like someone just threw merch in the back door, and if it landed on the shelves, why thats just coincidence.It REALLY is as if this Dollar General store was plucked from the ghetto of Detroit.I must say, I still go there. I will continue to go there because there are no other affordable choices outside of Walmarts labyrinthine abyss.I personally dont think its that bad. You will find some good deals. Its just hit or miss if youre looking for an exact item, and dont count on any help.

Update on the Dollar General store,640 East Water St. Urbana, OhioWOW!!! They remodeled the whole store, they did an amazing job, place is very organized and very clean!!I wanted to make sure that I updated and give them what they deserve, 5 STARS

This store has always been dirty & stuff in aisle ways. Only go there if I have to. Today there were several young men there hustling & stocking the shelves. Looked better than Ive seen it since it was new.

Great visit found everything I was looking for and the crew members are very people friendly

Well stocked. Helpful employees. Easy in and out. Clean.

Nice staff that works hard. Good stock

Boxes and carts all over the store blocking the shelves. I mean like, everywhere! Its like that everytime I go in there.... very aggravating. I go to the north Lewisburg store instead when possible

Store is a little messy workers was friendlyAll in all not a bad convince store

Always a great place to stop in, they keep it super clean in the store, wonderful staff very friendly

Always great I go on sat the girl that waits on me is awesome and friendly

I like the deals but stock your shelves. EVERY DOLLAR GENERAL HAS THIS ISSUE. All their stock in boxes blocking isles and nothing on shelves

I quit going to this store years ago because it is always a mess! Carts of products packed in every isle. Empty shelves. The shelves that arent empty are very disorganized. Well, I went in tonight because Ive heard they had new management and there has been no improvement. It is still a disaster. I normally love dollar generals but this one is consistently in poor shape. I dont know if theyre just always understaffed or what. But I do know if I was the store manager or district manager Id be very embarrassed to call this store mine.

Well stocked, usually, friendly employees and easie access.

Meeting spot and a clean store, always stocked

Good prices and service

Barely okay. They had ants crawling all over the shelves where the flavorice and juice is. The floors are always packed with merchandise and you can never get a cart through.

Got a nice 2$ shirt cause it was hot...

Lately, it seems as though everytime I shop there are blank spaces where a lot of the sale items are missing. Dodging metal carts with product on them that needs to be stocked. I only see 2-3 employees (usually 2) working on different tasks. One of those employees has to run the cash register and stock.I have to say that any time I have asked for help, usually to find something, whichever employee that I approach helps me without a problem and shows me where the item is located.Customer service is exceptional. The employees take that extra minute to make the customers feel at home. Greeting regulars by name, or remembering the cigarettes that you smoke. Sometimes giving you ideas in how to save on shopping.Dollar Generals digital coupons are wonderful. If an item is on sale but also has a manufacturers coupon, the savings are great. They do not limit, as far as I know, the amount if coupons you can download to your account. They have their competitors beat in that respect. Plus, you get a coupon at checkout for the coming .Saturday, where if you spend a certain amount, I believe its around $10, you get $5 off your purchase.I suggest that management should consider extra employees to stock shelves after deliveries, and before and after rush times to keep sale items stocked.All around, the customer service and digital coupons make shopping there a very pleasant experience.

Looks like a junk store. Isles are full of boxes, and some of the help are rude.

Old lady runs it go see her bout saving you some money

If u can find what you need its cheaper than Walmart

Worse place to shop in Urbana. Never had more than one register open,. New employees are rude

I can never find anything I need here there are giant carts everywhere blocking ailes things I do get interested in have no prices on the shelves, and its ALWAYS A WRECK.

The Dollar General store here used to be great. Now it is messy and not stocked properly. They also very under staffed. When I visited this store the other day there was rack after rack of new unopened stock in the aisles. It was pushed against the shelves. If you needed something that was located behind the racks of unopened new stock you were just out of luck. Please Dollar General dont be so cheap. Hire some more help and get your groove back.

My first time here, thought the place was very crowded, with meaningless merchandise, and appeared to be very dirty, nothing really nothing was organized. Goodwill would have been a better option.

The store needs to be cleaner. More organized. They also do not need to smoke outside the front doors. They need to move the smoke area down around the building.

Staff is friendly and helpful. But it always seems like they need more staff since there are constantly boxes and stocking carts in the way of the tiny aisles. Always has empty shelves in areas like laundry detergent/cleaning supplies where I assume coupon people have wiped it out.

They have just about anything you need or want under one roof without walking through a superstore and have a fair selection and low prices. I love their cleaning products and household needs like bathroom towels, washcloths, kitchen towels and pot holders and oven mitts. Also sandals & flip flops & sport shoes for kids & they have plenty of seasonal toys, games, and puzzles.

Love the stores. you can find great deals at low prices.

My wife loves shopping at Dollar General wish the one in London, Ohio hadnt of closed.They shouldnt have to close that store.

It always have stuff sitting in aisle ways

They have no PROTECTION for covid-19 nor do they care. They told me headquarters does not require so they won’t use. I would not recommend shopping there as you are risking yourself and your family.

Staff was nice easy to find stuff. The isle ways were actually cleared so you get threw....only major complaint no price tags on alot of items! I asked a lady for help she ignored me walked right past me! The gentleman and the lady who cashed us out was friendly to a point but the gentleman was 100% on point!

Very messy and unorganized store floor looks like havent been mopped in weeks

Every single time Ive went in there, it gets worse and worse. So messy and employees dont want to put anything away!!! I feel sorry for the store manager (NOT THE ACTING ONE) Steve because he ran this store 110% better. Unfortunately his health isnt 100% for him to go back to work. Sure miss him!!

My experience today was definitely NOT a positive. I have had the Dollar General digital coupon app for quite some time now. Recently, I got a new telephone number on my cell. Upon attempting to utilize the coupons I had chosen, the machine would not accept my new number. When I tried the old number, the machine continued to fail to download. I asked the cashier if she could somehow input the coupons from my phone. She continued ringing up the purchases that the digital coupons were meant for without so much as a polite response. She simply said that the number would not download and charged the price before the coupons. My cousin and I shop at Dollar General for several different products things a few times a month. due to the bargains and coupons. We both subsist on Social Security, so every penny counts. This may seem a petty greivance to many, but to those of us with such limited budgets, we have to watch our dimes and nickels. I knew that she could check my purchases against the list of coupons marked on my phone. Another clerk had done it for me a previous time when to machine failed to download. When I asked her again, she said it was too late, we would have to pay the higher price. She then refused to answer any additional questions and turned her attention away from us to the mouthy man behind us in line. I was appalled. She acted as if we didnt matter. I am sure your company knows that without your most loyal customers, your workforce becomes obsolete. I dont think I will be a customer there any longer.

I just love this store. Great deals, friendly staff and lots of unique items.

Love the store. It has been out of alot of stuff I get there and the store is a mess. It was never like that before...sad

They have nice selection of items.

This store is so crammed full of inventory that needs put away, dont even try getting a cart to push because you wont fit down any of the aisles. The clothing and home goods aisles are always a complete wreck with everything thrown on the ground.

Cleanest best organized dg I have ever visited. Customer service was excellent

Everytime I have tried to shop here, it looks like a herd of children stopped to play. The toy aisle was mostly on the floor. Much of the aisles are untidy. Boxes of full product stacked on the floor. The staff tries. It is too much.

Isles filled with clutter and service was mediocre.

Excellent bang for the buck!

This store is not that bad. The staff tries and tries and stocks constantly but when you go there and they don’t have what you need, you call them lazy and call the store disguising. If the costumers didn’t leave fast food drink cups or empty packages of things they’ve stolen, throw the stuff in their basket on the floor because they are “upset”. The costumers who go to this store act like it is so much worse than it is. It is not “disgusting” it is just unorganized. I don’t understand why we all just can’t have a little respect when we go to the store and not throw a fit like a two year old because they didn’t get to con the cashier into risking his job to mark down something that was placed in a wrong spot because a costumer decided they didn’t want it after they walked halfway threw the store. I watched a women grab a box of ice cream, give two to her kids and than proceed to place the box on a random shelf. The costumers are the reason the store is so bad. The staff does its job. Some people were just not raised with respect for other people’s property.

Card reader wouldnt read my daughters card. The cashier couldnt cancel the order.she went outside to get the other girl. My daughter and I left. The other cashier was still outside talking to some guy.

I dont know what happened to the Urbana store. For the last 9 months the store has been a mess. Empty shelves. I complained about things not being stocked and shelves being empty and the reply I got was must be a computer error cause we dont do the ordering the register does. Well you must have some thevies then cause your shelves are very empty. Ive been coming to this store for over 20 years and here lately I have to go to Walmart cause you dont have in stock what I need. About to cut Dollar General out all together. Poor staffing and management...

Decent on some items, but can also be high on others but store is generally well stocked and clean and most of the cashiers are nice and helpful.

I just moved to Urbana. Ive visited this store 3xs. Nothing is ever on yhe shelves, and i mean just common stuff such as light bulbs shampoos conditioners. This store is always dirty cant walk down the asles line is long and i never see a second person stocking shelves so why cant they be up front when theres 6 to 8 people standing in line? En9n is thebest store ive ever been in

Was a nice clean store to buy things from

The stock at this location is horrible, always out of essentials, and over the counter medications. The staff is rude and unhelpful.

Great sales! Love this place......

4th what are we doingI dont know what we are doing your choice

Found everything I needed and the cashier was very patient

Decent pieces, friendly staff, however they do not have a good store layout, they do not keep their parking lots clean in the winter during snow and ice, and the isles are so cluttered and congested that you cant get through them. Oh and not to mention that two carts cant even pass each other because the isles are too narrow

Every time I come into this location, it smells like cigarette smoke. Im not sure if the employees smoke in the back or what, but I dont want to smell cigarettes in a store. Also, the shopping basket were so filthy and black, I wouldnt even touch one. There are always boxes and carts blocking aisles. Absolutely disgusting.

Dont have what you need ever its o it will be on Thursdays truck you go in friday, and its not there u ask o it will be on Thursdays truck. Heard that for almost 5 mo that before they got it. Isles are jam packed with stuff to be put out huge fire hazard

Dont really shop there now I Know why, place is such a mess. Price tags wrong. I could go on and on but I wont. Wont go back

Nice and very helpful service

Store could be a little more cleaned up but other than that I absolutely love this store. Its like Wal-Mart and CVS had a baby and name it Dollar General.

Convenient and low prices! Urbanas store is looking better now! Not as cluttered!

The storage clean, the staff is nice, BUT that Bell that rings every time someone enters the door will drive you nuts,

Love to shop there when u don’t want to go to other places to shop

In & out quickly...bought dog treats!

Its a small place to get stuff sorta cheap when you dont have allot of money. It generally seems like its better in the moment until you realize the reason your paying less is because ur getting less product

Friendly employees and great prices.

Cheap prices nice employees

This place was filthy. Floors had trash and dirt every where. Product and boxes on floors in every isle. Unorganized and empty shelves. Freight on carts in isles making.it very difficult to shop. This not only is unacceptable its very dangerous and is a safety hazard not on the someone disabled as myself but anyone in general. I was so disgusted I asked to speak with the manager on duty about this problem. She assured me there is a team coming in for help them this week to get it cleaned up and they are also hiring more associates.Lets hope so because next time I will be calling corporate.

Employees were very unprofessional cursing infront of customers

Great store, great staff but just a little cluttered..

Carts piled in isle to be put away every time I am in there cant even get the cart down the isle half the time. Most unorganized store I have ever been in.

The people work here are very nice. Usually find everything Im looking for

I really like all the people that work there

Customer service is terrible. Unfriendly employees. Store is dirty though relatively new. Unprofessional appearance of uniforms.

Disorganized and messy. Smells weird too.

Friendly service fair prices

Clean well stocked

Food and service is excellent c

Convenient. They have great deals, and the staff are helpful and friendly

Happy place. Very upbeat

The store manager Amy is incompetent. And does not know how to operate the services advertised. Stay away from this store!

This store is a trashy mess every time I go in. Last time I bought ice cream bars that were half melted in the box and the night shift manager was rude to me about it. I was back within 5 minutes after my purchase and she acted like I had them out in the sun all day. Stock everywhere and employees/ manager always outside on the phone smoking. Never going back.

To bad you dont have a FB page. New store needs cleaned up and organized.

Good place to shop and very good people

Store is better than it has been.

Very clean store which is rare from my personal experience when visiting dollar generals. Hit or miss on the speediness of at the checkout. Sometimes theres nobody there, however this last visit there was someone there and very outgoing and friendly with the customers.

Its dirty and you can hardly get through the store. Karts are everywhere.

Really love this store but on truck day it almost impossible to get down the aisles

Its a nice store and beautiful people

We love Kim. Awesome service

Store was a cluttered mess. They had stock carts crammed everywhere. I had to move some to get to the items I wanted. I thought corporate was supposed to come in and fix it? FYI if they did, it went right back to how it was before.

Fast and easy for basic groceries.

Love Dollar General....

Really appreciate the hard working ladies

Its a mess there. They leave the stock carts out and you cant find what you want or get down the aisles to shop.

Love the people that work there

This store is never ever clean, stock sitting around, items on the floor. They need management there that cares about their customers

My friend get her paper Providence here all the time.

Friendly staff. Good deals

Nice