I had to leave a review after reading LM’s review because my experience was vastly different. ACS Medical was able to get me in quickly. They set me up with all the information I needed for my therapy, they followed up with me and made sure that I was using therapy and met all compliancy with my insurance. I did not find that the machine or equipment had any issues. Staff is friendly and very knowledgeable.

Dishonest & gave my newly diagnosed family member a used CPAP machine, twice! We had an appt scheduled to pick up the device and go over how to use it. We never even considered they would give something used (especially not during covid) but when they brought the device out to us you could see a stain right away on the carrying case, then 2 black hairs & dried water spots on the machine itself. I never did see a box or any plastic and asked them if it was used? They said yes but very gently and that it was disinfected. I told them right away no, this is their very first machine & with COVID a used device is just completely unacceptable!They tried to get us to take it but when I insisted they finally agreed to give us a new one. I thought it was strange that when she took back the machine to go get a new one, she left the carrying case and cord behind. Sure enough when she came back with the new one there was again no box, no plastic, no new cord or bag, it was just the device itself in her hand. She started to put the old cord & carrying case she left behind with it and it was then that I saw yet another black hair on the supposed new device! At that point we were done, it was clear they were absolutely lying and trying to pretend these were new devices! Every new device comes with its own cord and carrying bag so that alone tipped us off. We got straight up and LEFT. A few days later we went to another place that was willing to give us a truly new device and PROVE IT by keeping it sealed in its original box with all its plastic.We also learned how to verify if its truly new by matching up the serial number on the cardboard box to the serial number on the bottom of the actual machine AND by going into the menu settings and checking to see how many hours it has ran total in its lifetime (which cant ever be reset so it should be zero). I made sure to let the sleep clinic know what ACS did and they were equally horrified and will not be recommending them anymore to patients.

Very helpful and informative! Answered all of my questions in regards to my CPAP Machine. easy to use, and they are easy to work with!.

Great customer service. They make sure you’re successful starting CPAP.

We were recently traveling from out of state to visit my wifes grandma. Our infant daughter is still on oxygen so when we fly we have to rent a POC and an oxygen tank at our destination. The staff at ACS went over the top to help us even though we were only renting one low-priced tank. Thank you for making our trip less stressful.

Emergency call and was assisted by the greatest staff member Mike!This is the most helpful and kind staff for any needs I’ve come across!Saved my week,month and possibly life by staying after hours and waiting on me to show up and purchase a cpap machine!Thank you!!!!!!

Amazing people! Great Customer Service! They really care about the patient and are very honest!