Thanks to Santos, buying a new phone and plan was a smooth and pleasant experience. His easy going personality and professionalism makes him a valuable member of Team AT&T.

We worked with Santos. He was so helpful and knowledgeable. Highly recommend him!

Bin in Uvalde ATT store was wonderful to work with

I purchased what I thought was a prepaid wireless hotspot. The representative gladly took my money, told me I was set, only to get home and it will not connect anything. I called AT&T, the representative never activated the device. I live 55 miles away and now no one will help me. I will never step foot in that store again!! Makes me wonder what he did with my money😖

Elisha Rodriguez was very helpful! She was very knowledgeable and talked us through everything.Pls fix my phone text review. I misunderstood the number selection and selected “very dissatisfied.” I wanted to select “very satisfied!”

Mr. Rick was very helpful and very professional.

Claudia D was very helpful and friendly. She helped me buy the item I went into store for.

Louie was wonderful. Hes dedicated, respectful, and informative. I appreciate all the GREAT service!

I was very pleased with the service I received from the AT&T store in Uvalde. I picked up 2 phones and on both trips I was in and out in less than 5 minutes.

Bad customer service from the store itself. Theyre unwilling to work with customers during a global pandemic. I have covid and am unable to work, they refuse to refund a $65 payment I was never alerted of and never confirmed. Thanks for stealing $65 from me 👍🏻. Id rather never have service again than give my money to a company like this. Wish yall would get covid and lose your source of income so that youd understand how unreasonable it is to deny customers a refund in a time like this, especially when you dont have any kind of confirmation prior to withdrawing money from MY account. Its no wonder there have been countless lawsuits against AT&T. Thieving company.

My husband and I went in to get new phones and open an account. Donald and Dwight and several other employees were awesome, helpful and were simply friendly. Really enjoyed going in and enjoyed their amazing attitudes. Thanks so much Donald and Dwight!!

Great customer service.

Thank You Elisha Rodriguez for helping me find the perfect phone for me. Your help is very much appreciated! Great Customer Service=One Happy Customer :)

Service was Amazing. Many Thanks to Robert

On 11/28, I visited the local ATT store in Uvalde, TX w/a 1:00 appt. The representative had my device for slightly more than an hour. He activated my new mobile phone, setting up an email that is incorrect. I told him that Im not with that internet provider, but he did not listen! He handed my phone to me w/o transferring anything and recommended that I go to Angel Breeze bc they have a device they use to transfer important info from you old phone to the new one, but ATT doesnt have that device. So, I found out that it will cost me $35 @ Angle Breeze for that service. However, I also discovered that my email on my desktop will not work! I do have Dell Tech assistance, and they worked for 4 hours, but for the 1st time ever, even they couldnt resolve the issue. They did confirm my suspicions by saying that when the email was installed by the rep. at the local ATT store is the reason that I am now unable to access my Outlook email. I have to have a tech from Angel Breeze come to fix my desktop issue, the charge is $75 per hour. Ive been unable to contact a human being at the ATT store. I wanted to speak with the manager to see if he could help resolve the expenses, caused by his employee. No answer. No return calls! I have been an ATT customer all of my life and a mobile ATT customer for 20+ years. Why do I stay with them? Any recommendations for better service that is also has reliable connections regardless of the area you are calling? I just dont feel that this expense should be mine. Any suggestions on how to get ATT to pay for it? Hoping Angel Breeze can resolve the problem but not wanting to pay such a hefty amount and as I stated, I do not feel it should be my expense, but that ATT should pay for it!

I went in to purchase a new IPHONE and Elisha Rodriguez helped me. She did an awesome job of finding just what I needed and explained everything. It was a real good experience

Great experience... I’m from San Antonio and was in a bind with my hot spot device and had Jose H. Help me and I sent him this and decided to post for all to see :)By the way... you can send this to your boss... your kindness meant a lot more than just doing your job... I’ve had way too many att people being rude, ignorant and just not helpful... and you definitely made a difference in my day... I appreciate it... 🙂Thanks again Jose

AT & T has amazing customer service! Elisha Rodriguez took care of everything we needed!!

The female worker straight up screamed in my face about the money, the manager has to hold her back from how much she clawed at me

Elisha Rodriguez was fast and friendly Very helpful with me I appreciate her help and look forward to having her help me when I come in.

Easy to follow rules thank You

Elisha was so friendly and helpful!!!

Had a huge billing issue with AT&T that took months to clear up. The Uvalde branch tried to help and they also dropped the ball. I finally found someone over the phone that finally resolved the issue. The ONLY reason I use AT&T is for the coverage area.

Great customer service

Been with AT&T for over 20 years. Today was a first, my sales associate told me that removing my daughter from my account to her own was going to be to much trouble and that I should just get her a new line.

Rick is a very knowledgeable and caring sales representative. We trust him with our cel phone needs and we always feel satisfactorily served.Thanks Rick for taking care of us.

Very unhappy with the salesman. Thats one of the reasons I hate going into the store. Will not be going in there again. One of the reasons I prefer to do online and then I dont have to deal with all this.

After months on the phone with customer service not getting anywhere I came into the local store (whom customer service said made the error) and within 18 mins the manager Ms Lily had the error corrected and the refund on my account. I am very pleased with the way they took care of me today!

Tony helped us as myself & my husband walked into the store immediately. He addressed our concerns and questions professionally. 5 Stars and 2 Thumbs up.

Came in to pay my bills and everyone was busy including this nice gentleman by the name of Dwight he noticed that I only needed to pay a bill so he was kind of nice to multi task and take my payment so like that on wouldn’t have to be waiting he is so awesome!!!

Jamie GarciaDid a great jobThanks

Came in and was greeted at the door and they had what I wanted. The service was awesome

They do not fix phones there. It has to be through your insurance.

The lady was so helpless. Thank you !!

Tony is the best very helpful and was great under pressure even when short handed he didnt rush my son on making a decision. Very knowledgeable and hard working.

Made an appointment on line. I’ve been waiting for 30 minutes and not one representative has said hello to me. There is a sign in sheet for when people arrive. There are two att representatives working and 8 people on the waiting list. It would probably be faster just to go to San Antonio.

Jose Hinojosa helped me with a technical problem that has frustrated me for months. He was patient, interpreted my complaint, deduced the problem and showed me the solution & what to do in future if it happens again.He was polite, sincere and friendly! Good man.Sept 22, 2020Again the Uvalde store people have not disappointed. Tony Varela assisted me a few days ago in finding a better plan, & today suggested things to do using apps, and helped me file a claim. He explained information so I could understand. A very valuable employee & representative. Another reason to continue with AT&T.

Sidney was the rep that helped me. He is very professional and knowledgeable. If he ever leaves the company I will be switching to where ever he goes.

Mask enforcing hysterical fear worshiping virus nonsense here. Wasnt ever good but completely worthless now.

Very clean and comfortable, also resolved my problem thanks again Rick!

My friends at the Uvalde, Texas AT&T store are and have always been professional, kind, and knowledgeable. And I love their upbeat attitudes and are always wanting to help in a genuine way. You can tell that these employees are not just there to make a paycheck. They earn every penny while wearing a smile.

If you go to this place ask for sidney, he is so friendly and helpful, made the whole process enjoyable. Got three really good phones for a reasonable price.

Awesome service....Alicia was the best!!!

Fast service with courteous assistance from Robert Ruiz. Good information on new phone.

Great service I have my favorites. Great selection

As always the staff at this location is very helpful in resolving issues that I have with my phone

The people in this store are usually very nice but today I went in to make a purchase which just happened to be inauguration day. They had the inauguration on TV. The salesman helping me looked at the TV, shook his head and said, Can you believe where dumb enough to vote for that idiot? I tried to change the subject but he kept wanting to talk politics and how bad Trump was. I usually keep my politics to myself and I surely would if I were a business owner. Im sure it isnt store policy to discuss politics but they might want to educate their employees. As one of the aforementioned dumb people, it was either get into a heated discussion about how anyone could support an old socialist or just keep quiet and get out of the store; I opted for the latter.

Good place to see new phones!

There nice people and they help you out quick .

Elisha was amazing very helpful and sweet great experience

Pain in the ass go pay bill and Always just one machine working why have two if only one only works?!!!!Have to stand in line for every but you make bullion. Dont need to worry about costumer.

Quick and easy experience! The staff were helpful and knowledgeable.

Got a new phone and I loved their services they offered.

A great friendly service and tech savvy professionals.

Very helpful even if we waited a long time

Sometimes you wait bit they are very helpful.

I love AT@T, They have great service.

I bought my phone there, they have been there for me...

The young man helped alot

Came in ready to buy a phone near closing time. Lots of people were still in the store, but one of the employees rushed to the door (manager I think), and locked the door on me so I couldnt come in guess they couldnt wait to celebrate Cinco de Mayo. Felt it was very disrespectful.

Good customer services and very helpful

Sometimes it seems as if they dont know what theyre doing

Had what I wanted but really expensive

Waiting time was more than half an hour for 2 minute inquiry.

Awesome service Always!

Like always very helpful!

Was very satisfied!

Great service from a guy named Rick

Fast and efficient!

Waited 15 minutes never was greeted or helped

Every Every place to go every 1

Customers service is great

They rob you

Went to buy a charger and was told I had to wait an hour to be attended. Thats ridiculous! That can be done in 5 minutes.

Good and helping people

Rick was phenomenal!

It was awesome service at AT&T in uvalde

I was not greeted at the door and another person came in after me and was greeded

They were very helpful

Has everything I need!

Fast service

Very nice people

Extremely friendly experts

Tony always the best

They help with your phone

Pricey service!

Super nice and courteous

Great service

Not very helpful today.

Wish there was more if a selection on phones

Sorry but every time I go in most of the sales employees get my account wrong and I have to call the at&t help center to get my account straightened out.

Clean, friendly, professional. The only downside sometimes is the wait you have to endure.

Great service

Good service

To many complaints

Awsome

Got me a new phone

Very helpful

Quik service.

Always helpful