The At&t I Vicksburg is always super friendly and welcoming. Even if Im just coming to pay a bill or buy an accessory, they help with whatever I need. Korri sold me my last case and I was extremely satisfied with her service.

DJ was the most helpful associate! Was able to swap my account type and saved me money!

I would like to personally thank Crystal for her patience and knowledge of the situation in transferring my old phone to my new phone . Crystal showed customers service at its finest . She answer all my questions and offered me some products of AT&T . I would also like to thank Jake ( Assistant Manager) for helping to make the process move smoothly by checking to make sure all my apps was installed and all functions worked. These two individuals are a valuable asset to the Company and I wanted them to be recognized. I truly had a great experience and I encourage everyone to visit the Vicksburg Ms . AT&T store number 1004.

Crystal and Brandy were awesome. They took care of all of my needs and were very informative .

They are excellent people with great service. Korri was very helpful.

A very nice and professional young gentleman walked up to me and provided excellent customer service. I dont know his government name but his initials were DJ! It was a very pleasant experience ☺. He deserves a promotion 👏!

Nicole Smith at AT&T in Vicksburg was excellent and customer service skills were through the roof.

Brian was excellent and very helpful!!! Plus he had nice hair!

Korri and Charlie were amazing and a great help! They made the entire experience extremely enjoyable and they were helpful!!

After my phone getting wet in Hurricane Ida I made it to Vicksburg,MS and Nicole Smith at AT&T was so nice and helpful. She really made my day. I appreciate it so much!!!

Usually there is someone to greet you,but not this time.I walked in and took a seat,then about 10 minutes a young lady came out the back.She gave me bad news that AT&T no longer does prepaid plans anymore,and that Walmart may give me my money back for the card I purchased! I was disappointed when finding this out,but I do realize that things change with time.

I just wanted to leave a bad review (which I never do) for the two white guy technicians that work for AT&T Uverse. I live at an apartment complex out here by open wood plantation (I will not specify) & they did NOT help me at all (I’m a black woman) they came & said that an outside technician would come & fix our internet bc something was not right with it (everyone around us has at&t internet) anyway, they came out Tuesday, September 28 & said that an outside tech would come fix it. They marked it as “completed” which it was NOT. Then I also found out that they marked their assignment as “completed” the next day saying they showed up but did NOT. I called to get another appointment scheduled & another nice man came out today (he was black) & the internet was up & moving in less that 30 min!! I WILL be calling corporate on these two men who did NOTHING to help me.

The White guy did an excellent job.He was helping another customer and helped me once he was with his customer. 2 ladies was helping another customer. But 2 the other ladies looked at me without speaking, and did not ask if I needed help but helped one of the other ladies who already had a customer. I was very disappointedIn their actions.

Hi, I didnt know my account # for my cable and the worker was eager to help me get it. She went over to the kiosh machine and put all my info in and all I had to do was put the money in. I love their customer service.

This at&t store is awful you wait fo more than an hour to get waited on and then they are rude an have an attitude towards you instead of helping you

Korri was very pleasant to work with.

I PRAISE THE LORD JESUS FOR JAKE👏🏻👍🏽HE HAS A GREAT CUSTOMER SERVICE WARM & WELCOMING PERSONALITY AND GREETED ME PROMPTLY AND ASSISTED ME WITH ALL OF MY CONCERNS. JALEN WAS ALSO VERY WARM & SKILLED AND HELPFUL & KIND☝🏻🙏🏽 HE ASSISTED ME IN CHOOSING MY NEW PHONE. JAKE AND JALEN MADE MY DAY😎😎

The ladies at the AT&T store in Vicksburg are amazing. The manager told me they only had a limited amount of ppl working today but they still manage to assist me with adding auto pay and lowering my bill. I had no ideal I could add auto pay and save 30.00. This will make my husband very happy

Sed did an outstanding job on locating my email problems. His personality was pleasant. I would look forward to him assisting me again. He is a great asset to Att.

I had a great experience with my visit at At&t Vicksburg, MS. The sales people were very attentive, and prompt. They were also very presentable, and neat in appearance. They went out of their way to show me several options that might be avaliable

VISITED THE VICKSBURG, MS AT&T STORE ON SATURDAY, 4/17/2021.Jake is very PROFESSIONAL, KNOWLEDGEABLE about transferring apps from old phone to new phone. He is an EXPERT. I DID NOT LOSE ANY INFORMATION STORED IN MY PHONE. JAKE IS THE BEST!! 5 STARS . I WOULD GIVE 10 STARS IF I COULD.I LEFT THE STORE AND WENT BACK TO ERASE ALL INFORMATION IN MY OLD PHONE. THIS TIME JALEN HELPED ME. JALEN IS VERY PROFESSIONAL AND KNOWLEDGEABLE. JALEN IS AN EXPERT TOO. I FORGOT MY SAMSUNG PASSWORD AND BY NOW PHONE BATTERY WAS ALMOST DEAD. NO PROBLEM. JALEN PUT IT ON A CHARGE, GOT A NEW CODE SENT TO PHONE AND SET THE OLD PHONE TO FACTORY RESET! THANKS AT&T FOR HIRING THESE TWO PROFESSIONALS. IVE BEEN A CUSTOMER OVER 20 YRS AND WILL REMAIN ONE BECAUSE OF THE GREAT SERVICE I RECEIVED FROM JAKE AND JALEN! 🥰

The representative Sed was great he helped with everything I needed! Thanks for helping with my business account!!

Awesome service.

Its been a long time since we had an experience like we had at the Vicksburg store Not only was mr. Carlos kind and caring he was attentive to our needs as a customer not just the company he works for as a result not only did my wife purchase an awesome new phone we also got yall amazing Wi-Fi for our home we appreciate his dedication and honesty to us the customer thank you mr. Carlos

Customer service was terrible especially coming from a Manager who’s suppose to lead colleagues and show leadership traits. Lakenya first stood at the door didn’t greet customers, busy playing on the phone. They were already short staff, but assisting customers wasn’t her concern. Then preceded to get an attitude when I wouldn’t move from in front of the door when she never told me it was a wait from the time I walked in the door. Poor management skills.

40$ for 2 gigsNuff said...

They seem to care about their customers experience. I really appreciate that.

Great place and helpful workers

Chart an was nice

What a waste of my time,patience,and consideration...an my god what a lack of knowledge an management or care for thier customers

I found it frustrating that only the most expensive model was in stock & the employee couldnt help me transfer my data from my old phone. She had no reason not to use my current SIM & i lost #s bc she didnt. I am very happy with the phone I got however & service was fast.

I came in with a phone issue, I was greeted instantly and everyone was so friendly and helpful. I was with Jelon he helped solve my issue and told me all the great promotions. I didn’t release we qualified for half of em. He set me up TV and Internet - I also got a new phone which I LOVE!!!!!! The store manager Carol was equally helpful and great you can tell she knows what she’s doing and it shows in her employees. Great job AT&T !

This is Freddie Gregory. It was marvelous.

Nice people work there and always helpful !!

Went by today about 10:00 AM. Was greeted by a very nice guy and made to feel very welcome! Not only was this gentleman very friendly but he was very good at taking care of business. I was in and out in about 15 minutes.The store was very pleasant and well lit with good music while I waited a moment.I highly recommend visiting here if you need something! Proud to have this kind of service here in Vicksburg!

I had the best customer service ever, very friendly and it was clean and germ free. This is one store I would recommend here in Vicksburg,Ms

Since management changed the wait time is soooo much better!!! I was going to make a payment at the kiosk but the representative took my payment instead and I was in and out in no time. Also being greeted by all the reps ready to service me was really nice!!!

Very friendly people

Ive been an at&t prepaid customer for at least 2 years I had to lower my plan on a couple of occasions but I was still a loyal paying customer all cell phone providers seem to think of prepaid customers as second class and I dont understand why? In my case they never gave me service that was paid for up front they never had to worry that I would pay only part of none of my bill. So I was at this location to inquire as to what deal they could offer because my phone was shattered and no Insurance( its not offered to prepaid customers)I needed a new phone and no shocker even though I paid faithfully fir 2 years that wasnt enough for credit. So my review of the store is this the employees were helpful and pleasant but the company ties their hands. My review of the company is where is the reward or return for being loyal how long do we have to be customers before we are afforded the same goodies that account holders receive. I switched to C-SPIRE

Unfortunately AT&t is really big here in vicksburg. I do not like at&t. Thats the problem with mississippi. A lot of third world places.

Brian was a pleasure he treaded me just like we where old friends and help me. First time in years I really enjoyed going to the att store

Paid my bill outside curbside the rep was nice and it fast and quick service I liked it more then going inside young lady who came out was quick and polite I love my At&t in Vicksburg,Ms they always looking out for me.

I try to avoid the store because the wait time even for a simple task can be long very long. The associate was helpful once we were able to speak to one.

Long waits. Staff isnt generally the problem. Rather ATT which is fine having me wait hours for help over the phone.

Great staff.. Very friendly and awesome customer service

1 lady help me out pay bill very nice

I always get hounded to buy something... so I went to cspire.

I typically never buy on a whim. Got caught up on the fact that I needed something and totally forgot to do my research before purchasing. I ended up buying headphones which I could have gotten from Amazon for about $70 less. Just another notch in the love/hate saga with AT&T. I like it but for what I paid, I could have upgraded to a whole lot of awesomeness.

Chartan did an excellent job taking care of our needs today and explaining everything to us!!

Charlie was AMAZING!!! So helpful and patient.

Excellent service

Very nice lady helped me. Solved my problem quickly.

Sales man was very informative and nice very willing to answer any questions we had

Called Saturday and was told by a guy working there that a prepaid sim would cost only $5.35. Sunday went to store and had to wait almost an hour before seeing a clerk. Went throught the whole thing of setting up the sim only to be told it was gonna be a activation fee off $9.99 added to it. Told the girl and the manager.what I was told and they told me it must have slipped his mind about the activation fee. I would have to pay it. I said cancel it I would go to Walmart where there is no activation fee.

This store is vastly improved because of Brittany B . she is knowledgeable, well spoken, shows empathy and truly helps the customer . Keep up the great work

It was not good at all I bought a ear piece there it started not to hold a charge so the young tells me she cant order it and I had the paperwork so then she tells me they dont have anymore then I end up getting one thats way cheaper than the first one because I have to be hands-free because Im always on the go I will be calling at@t first thing in the morning highly disappointed

I like at&t. I had internet service installed at my house. And the promo was that you recieve a gift card when you sign up. 2 months going and I still havent recieved one. So they gave me another one a month a go and am still waiting on that. They do not have a public bathroom either; however the lady was kind enough to let my 3 year old son use it. It USUALLY takes a while to be seen but they do have 2 kiosks to pay your bill and skip the line.

Good helpful staff

NiceAlthough there are a few that can be very rude .They don’t explain everything like they should about specific deals that reflect on your bill, Can be more upfront with customers

Kiosk always down but its ok customer service is pretty nice

Great customer service on the floor. Very easy to get the help on whatever you came in the store to get assistance.

Extremely well pleased with the service provided by Felicia Colenburg. It is evidentcares about her customers.

I fill like they have great support and very good price .

Went on a Saturday to buy a new phone. people were polite an knowledgable. The only downside is Im handicapped and there were few places to sit.

The sales people were all setting around up dateing there face book, snap chatting and tweeting. They were very uncaring and rude, do yourself a favor and drive to Clinton or just Change your provider

Friendly and helpful customer service

Your Sales Representative Michelle was very helpful and knowledgable.

Quick and friendly

Great atmosphere surrounded by great retail experts!!! Way to go Elisia Smith!!!👍👍👍

Went in after Christmas to add a new phone to my plan. Spoke to Jerimi about making my data plan unlimited. Was lied to and told I had to purchase an Apple Watch or UE speaker. Really didnt want either, but got a speaker so I would be eligible for the plan I needed. He then sent me home with 2 speakers and insinuated that he was giving me a deal. Turns out he had charged my account for both speakers that totaled $300, AND I later found out I wasnt required to buy anything to get the plan I wanted. Supervisor of the store was suppose to get back with me weeks ago- you cant get anyone form store on phone. Going back today for the 5th time to try to get something done. 😡

Not happy almost changed Phone Co over 50$ phone case install incorrectly by them and they are out of the case so have to wait im the mean time the way my luck goes $900 phone will crack before screen comes in uggg

Very rude customer service very rude management very unorganized store very long wait.

Was blatantly lied to by an employee about our plan during our last visit. Cost of the plan jumped from $300 to $450 in the next billing cycle when were told there would be no increase.Question everything every employee at this store says.

Very nice person an very attentive

Did not have the phones I wanted

Mixed emotions about ATT

I would give it a 5 star except the only thing missing is the address of the store and pictures of the store.

Fast friendly helpful service.

My wife and I cruised by the store to get her a new ear piece for her phone. Super courtesy from the service tech and we were in and out in about 10 minutes.

Kiosks machines are ALWAYS MALFUNCTIONING ONE WAY OR ANOTHER

Take

They helped fast.

Wonderful personal service

They need to do better

Poor customer service. Took I phone 6 in because it was locking up they didnt know what to do with it. Offered no help at all. They also lied to us last year concerning cheaper phones and plans.

Great customer service

Friendly helpful people

Such nice people

Congested and payment kiosk were out of order.

Fast organized polite

They try.it a shame they get no support from att corporate.

Great customer service

8 people working still waited 30 minutes

Long wait and left without being helped

A very busy phone store.

Great establishment.

Helpful & patient

Ehhh, only so-so...

Need lower plans for people.

Excellent, my favorite