Really a 4.5, not a 4. Jane helped us find a quartz remnant for our itsy-bitsy bar install on our new back porch. She spent probably too much time & effort helping us, but the results speak for themselves. Quartz looks great and were getting nothing but compliments. Only ding, installer wouldnt caulk the gap between brick and bar top, relaying they never do with a material like that (the brick) due to excessive gaps. This is ridiculous. Silicone caulking did the job in all of 2 minutes. Any-who, highly recommend and greatly appreciate the hand-written thank you note :-]

Dom and Steven did a beautiful job installing a marble surround on my fireplace. They explained the steps of the process, asked questions as needed, and left a clean worksite. Great job and would recommend!

Wanted to redo an ethan allen end table with a quartz top. Jane Ibeawuchi was great to deal with. They cut us a custom quartz top with very nice ogee detail and rounded edges and were able to mount it on our antique end table base. a very satisfactory outcome and a much nicer table than would have been available for any money in a retail furniture store

We were looking for a quick turnaround on a simple powder room vanity top. I shopped from the remnants outside and reached out to the office. Jane was very responsive and we were able to conduct most of our transaction via text and email. So pleased with the results!

We were very pleased with the beauty of our countertops and the professionalism of the Custom Stone Companys Employees. We would definitely used them again.

Our project was a total remodel a hall bathroom. We worked with Jane at Custom Stone company. She was very knowledgeable and helpful from the start. Ordering samples, we could keep and added additional advice we considered as we worked to match up a quartz countertop with the floor and wainscot tiles to complete the design. We have a window in the bath/shower area and wanted to replace the wood frame with tile (no more painting). The most custom item in the bathroom was the quartz windowsill. A complete custom piece from design to fabrication, a one of a kind. It looks amazing! The fabricator measurement was precise, and he gave us a piece that replicated a wood sill but completely out of quartz. The true ART piece in the bath. Highly recommend Custom Stone Company, Inc. of Virginia Beach.Lynn C. Kaufman

These guys are the best!! We had been looking into replacing the countertops in our kitchen for the last 18 months. We finally found Custom Stone Company (where we had previously purchased flagstone for an outdoor pathway project - also a great experience). Jane, Mark, Domenic and Steve we’re amazing to work with and our project turned out better than I could have imagined. Their attention to detail, exceptional customer service and reasonable pricing are unbeatable in the VB area. I would highly recommend their work to anyone who is looking to do any stone work in VB!

We were so pleased with Custom Stone when we remodeled 10 years ago, so we returned when we remodeled our bathroom in our new home. Jane was most helpful with our granite selection. The installation and workmanship was very professional and the results are beautiful!

Our dream patio was near completion with granite surfaces as our last step. Not sure how to proceed, we followed the recommendation of a friend and visited Custom Stone Company in Virginia Beach.Jane Ibeawuchi and the rest of the Custom Stone team were fantastic. They were knowledgeable in all aspects of the selection, layout, fabrication and installation processes.Working with Jane and Custom Stone Company was a great experience. We would hire her again.

I cannot say enough about Custom Stone. The end result was exquisite, but that was the least remarkable part of my experience. In today’s times when customer service is extinct and businesses have lost sight of the fact that it is the customer who ultimately keep them in business or that you should have pride in what you do and strive to do your best everyday, somehow Custom Stone has managed to keep all of these things in the forefront of doing business. In fact, I didnt realize it until I was writing this review, but on their website under About Us they display their mission statement. It says “we take pride in our extraordinary craftsmanship, attention to detail…” and that is spot on. They strive for excellence and they definitely hit the mark, if not surpass it. From the start, working with Jane was a dream. She listened to all the nuances of what I was looking to achieve and then went to work pulling samples and taking photos of the sample with white cabinet doors to give me a sense of what could be. She really listened to me as I explained the look I was going for, as well as the things I didn’t like and why. She gave constructive feedback on options but was never pushy or impatient as I mulled over hundreds of possibilities. She pointed out things to consider, such as natural lighting and how it may bring out different colors in the granite at different times of the day, that I would have never thought of nor would any other consultant have taken the time to mention because she knew it would be important long term on how satisfied I would be with the finished product. It took me weeks to finalize my countertop selection, the finishes and edging preference. Jane stayed patient, attentive and committed to my overall satisfaction, despite her workload and hectic schedule juggling similar jobs for other clients. I’m a stickler for customer service and communication. It’s my pet peeve. On top of that, I’m VERY particular. I’d give Custom Stone an A+, which seldom happens for me.Dominick was my installer and fabricator. He was outstanding, knowledgeable and meticulous. His workmanship and the pride he has in doing excellent work is exemplary. There was a mistake made on one of my slabs which created a less than perfect fit around my sink. Any other company’s installers would have tweaked the fit as much as possible and continued to install it hoping the customer didn’t notice especially when it meant they’d have to take the blame for the error and the company would lose money if they had to buy a new slab and recut the piece. Not to mention that redoing the fabrication would mean additional days before completing the install and a possible irate customer due to the delay. Despite the potential for negative consequences, Dominick immediately made me aware of the issue, called to make his company aware so they could secure a new slab of quartz and went into resolution mode. He rearranged his subsequent installs to ensure the piece was recut correctly and that he was the one who finished the job since and that I was satisfied with the end product.If you are looking to have new counters installed or or any other stonework, Custom Stone is who you want to trust your money, time and home with. They are one of the few remaining businesses that handles every aspect of the job. They consult, assess/measure, cut the stone and install it. No piece of the work is subbed out in order to ensure they give the best quality product and service possible from beginning to end. They have the utmost integrity and professionalism. I can’t thank Custom Stone Company enough for a job that is absolutely stunning — and their prices were lower than the 3 or 4 other major competitors in the area. Kudos to you, Jane and Dominick. You all were awesome!!

I had a great experience working with Custom Stone. They were responsive and knowledgeable. My new custom table top looks great! Thanks!

Sale representative Mark, very professional and knowledgeable. Installers very professional and kind and cleaned up very well behind their selves. Work done in a very timely manner from start to end. Finish work beautifu.l I highly recommend this company. Great job custom Stone.

We needed to get granite for a bar that I built. The timeline was that it needed to be done within two weeks. We tried many other places but they could not meet our timeline. My wife called Custom Stone and Allison immediately said that they could accommodate our timeline. We went in and picked out our granite. Within 10 days it was installed. Allison provides the best customer service anyone could ask for from any business. The time of arrival for the installation was 8am to 9am. She called at 7:30 am to say that it would be closer to 9 am as one of the installers was sick that day. The installers (Clay and Mark) arrived at 9:05 and were meticulous In ensuring that the seams were perfect and top was completely leveled. For any stone work in the future, Allison will get a call. We have three bathroom remodels in our future and Custom Stone will provide and install the countertops. Thanks again Allison, Clay, and Mark.

I put off remodeling two bathrooms into one for quite a while until January this year and as a DIYer there were some aspects I needed help on. I was referred to Custom Stone and took a chance and boy am I glad I did. I walked into the showroom and was introduced to Alison who made me feel that this was the right place to be. My wife and I were taken to multiple locations looking for the right material to meet our needs. Alison made us feel that we were her only clients and she was going to take the time to help us. Finally we decided on a slab of stone material, which in itself can be a labor of love looking for just the right piece. From then on Alison was on top of all aspects, from scheduling the measuring, to helping us layout the cut-out patterns, working with me on changes and design details and then being here when the countertops were installed. This project had 5 custom cut pieces and even when a couple where not quite right Alison took them back, had them finished correctly and brought them back to me. From start to finish the other employees at Custom Stone where friendly and answered my many questions regarding their operation. We have been very happy with the end results and the customer service from Alison and the other staff members we interacted with. I would use them again.

We completed our fireplace stone renovation today and are very pleased. We had the most wonderful experience working with Allison who guided us through the whole process. She could not have been more helpful or professional. Our installers were excellent and kept a great attitude in spite of the challenges our job presented. Thank you, John and Calvin! All in all, we give Custom Stone a glowing five stars! We will happily recommend them to our friends and family.

Great place to pick up bulk stone. They also make deliveries.

Custom Stone does extremely professional and gorgeous work!! They have some of the best sales reps in the business working for them. They helped us through our project from start to finish. They were extremely nice and bent over backwards for our job. We were initially getting quotes from a few different fabricators, but once we met with them we knew they were the perfect people to handle our remodel. HIGHLY RECOMMEND THEM!

Alison Riccio and Custom Stone did a great job in helping us choose the perfect slab of quartz. Cutting proceeded very quickly and dimensions were spot on. The vanity top, with two undermount sinks, were a perfect fit. I highly recommend Custom Stone and Ill use them again if the need arises.

We had a flawless experience. Emma was super helpful, knowledgeable and patient the entire time. They have many options to choose from. The Carrara Quartz was a great choice for our master bathroom. Quartz is an incredibly durable material; resistant to scratches, stains, cracks, and heat. Reasonably priced. If you want someone to make your place come together, Emma is the right person for you.

Great product great prices quick service.. Man in back fast and funny. Woman in main office amazing and quick..

I needed to buy some stone for a project in my backyard. While doing a Google search, Custom Stone came up. After reading the two negative reviews on Yelp, I was a little apprehensive but being it was a local business to me, I thought I would give it a chance! I called to make sure they had what I needed and the woman, Emma, that answered could NOT have been more helpful. She helped me over the phone tell me WHAT I wanted & assured me they had it at a reasonable price. I went, met her and was sent to the yard to see Pete! NICE guy who guided me to the type of stone that would work for me!!! OUTSTANDING service and TOTALLY satisfied with my experience with the Custom Stone Company!!! Thanks!

We remodeled our whole downstairs and got the most amazing countertops for our kitchen from Custom Stone Company. We were treated like family at the warehouse and were shown amazing options. When we had questions they were answered intellectually and explained to use the differences in finish, stones, and price. We got EXACTLY what we wanted for an absolutely amazing price. From start to finish we didnt experience any negatives with this company, I would recommend to others!

Thank you Custom Stone!!!! My kitchen is exactly how I envisioned it. Throughout the whole process Emma was there to help guide me in the right direction.She is friendly competent and professional. Emma even met with me at a third party supplier to help me in selecting my granite and taking away the confusion of the pricing levels. It didnt stop there, when it came time for installation she even stopped in to make sure that everything was going smoothly. The installers where great as well. I highly recommend using Custom Stone Co. if you are considering remodeling your kitchen!!!

Worst customer service Ive experienced in years. I was quoted a price and Steve, the owner, basically told me they wouldnt honor it and that I could take it or leave it even after I showed him the email with the quote. Arrogance doesnt even begin to describe him and I will never do business there. If you need any hardscaoe material, go to Riverside Brick (best part, they are A LOT cheaper and delivery is only $50 anywhere in Hampton Roads). Trust me, Riversides customer service is leaps and bounds better than Custom Stone. Im actually surprised Custom Stine is still in business with there current business model (high prices and poor customer service).

Arrived 30m before noon time closing. Receptionist was very helpful, courteous, answered questions. Manager/owner(?) came out front, very abrupt, rude, were closing soon, you need to go. Youre not picking up anything today, are you? Will not go back. Unacceptable approach to potential customers.

These guys are the best!!! best price, selection, and employees. Steve is the best. the quality of there stone and work is the best. the guys in the shop are artists how they cut the stone.

My wife and I have completed many projects with Custom Stone over the last 24 years. Steve Sims, currently at the helm for Custom Stone, was just a teenager working on his fathers crew when we first hired them to work at our home. There are many interrelated reasons why we continue to go back to this company time and time again. First and foremost, Custom Stone always leaves us happy with their work. We have never had them leave a project until we were completely satisfied with every part of their job. The quality of their product is unmistakably top notch. Second, like his father before him, Steve Sims has always dealt with us with integrity and honesty. Even and especially when his honesty has cost him a significant amount of money, Steve has recognized mistakes that needed to be corrected or changes that needed to be made and insisted on correcting them at no cost to us. Thirdly, Custom Stone comes when they say they are going to come. Unlike most contractors of any kind, Steve will not tell you he is going to be there when he knows that he is not. He will not send partial crews to appease you while he is actually working another job. When it is time for your job, Custom Stone crews appear in appropriate numbers and stay until the job is done. Lastly, Steve makes it a point to employ workers who are polite, respectful, honest, and pleasant to work with. At the end of each day, they leave the project clean and organized.When bidding jobs of the sort that are done by Custom Stone, an old adage rings true: You get what you pay for. You may find companies that will offer a lower price, but you are likely to just pay the difference later. We use Custom Stone because we believe in the value of their product. We believe that it isnt simply a matter of price but more a matter of what you get for your money. Custom Stone stands by their work and we believe in the guarantee of their quality.Wayne Y. Bergen, M.D.

The lady in the front is phenomenal and super sweet. I really liked her attitude and for that you get 1 star. I’ve seached all day for a stone to break for a terrarium and the manager sat back in the office and had the receptionist tell me there’s a 15$ min. I offered 10$ to sell me a single piece of rock about 6 inches and they still demanded I have a 15$ min. I’m sorry I don’t need a truck full off rocks. This place definitely needs new management ASAP. As I just read the reviews the owner/ manager is terrible based upon every low rating I went through. Find another place to purchase anything for sure!!!

Outstanding customer experience. Steve jr spent time diagnosing our issue and resolved! Highly recommend!!

Wow, Custom Stone is truly as good as it gets! We had major backyard renovations performed through a landscaping company that used various subcontractors. The overall project costs more than my first house! Needless to say, we were extremely anxious starting this project as we have heard so many homeowner horror stories with contractors/subcontractors. Custom Stone came in after the pool install but before the landscape. The crew was incredibly professional with an amazing work ethic. They were on site before we left for work and were there when we returned. Our circular paver design included multiple levels, curved retaining walls, outdoor kitchen, fire pit, and a pool waterfall feature. Several times, we noticed issues with the layout and mentioned them to Steven, our foreman, who was always on site. Not only was he extremely polite, courteous, and patient, he promptly addressed all of our concerns. Twice (that we know of), he had his crew tear down a whole days worth of work to re-install curved walls and correct a retaining wall issue. In addition, after all the pavers were installed, Steven returned with his crew following a rainstorm to correct grading issues in order to improve drainage. Highly experienced and knowledgeable, Steven identified potential design issues in our outdoor kitchen layout and recommended solutions that were spot on! We have received so many compliments from neighbors and friends on our new beautiful and functional backyard. Although we are still under construction (pending gas and final electrical and plumbing work), we have already recommended Custom Stone to folks considering stone work. Custom Stone has set the bar for contract work, as far as we are concerned, and we would gladly serve as a reference for them. They did not promise us anything for this review; in fact they did not even ask us to place one. We felt this was the least we could do to allay potential customers concerns as the negative reviews weve seen for this company did not represent our experience. Custom Stone greatly exceeded all of our expectations. Thank you Steven and Custom Stone!

Custom Stone great place to shop friendly service and very informative and great sales agent.

Great company with great employees. Were shown an amazing selection and all questions were answered before we selected our granite, will go back when we purchase our next home.

AVOID, AVOID, AVOID this business. Gave one star rating only because ZERO star was not an option. Tried to install a BROKEN countertop and charge full price. Said they would make it right. THEY DID NOT! Sales rep LIES and has ZERO customer service. Owner took the word of his LYING employee and cancelled customer order in the middle of renovation, without talking with the customer. Apparently owner does NOT understand customer service either. CONFIRMs they dont care about the customer! Read positive reviews with suspicion since the sales rep in question is posting positive reviews.

Just bought 3”-5” chalet and the smallest stone was 8”. Not sure how this company sells it as 3”-5”.

I have to agree with a prior reviewer who said the owner, Pete, clearly doesnt understand the concept of customer service. Perhaps someone needs to explain.

Good customer service

Whatever manager is working today needs his position re-evaluated. 0 stars across the board.

Nice and friendly people and very lovely ladies

Helpful people and well-priced stone and sand

Horrible experience - the owner was rude, unprofessional, and threatening, I would avoid this place completely..... I went to Winesett Nursery instead and they were excellent.

Very friendly

We recently had a granite countertop installed by this company. We could not be happier! Jane was an amazing help to guide us to just the right selection of stone. Jane came to our home and gave us great advice. Doug cut the stone and installed it. Brilliant job. No seams!!! perfect. We highly recommend Custom Stone.We also bought 23 tons of rock from them and beautiful stepping stones. Everyone is friendly, helpful and polite.

Great pricing great business