The staff and crew works very diligently to take great care of their customers. It’s kind of like “Cheers”, they know you by name when you come into the store. Friendly hometown atmosphere is their goal, and they achieve it very well.

Exceptional service with a teach you to fish mindset. No surprise they seem to have so many long time customers.

Educated staff teach you how to take care of your pool or spa the right way. Theyre ready to answer questions about why you need to add certain chemicals.

Personal and knowledgeable staff provides fantastic service and advice.

We love the customer service there. Great selection of pools and spa. Very informative and helpful staff.

Three Strikes. The first time my husband visited this store he was in the store for 10 minutes waiting with his pool sample and neither of the employees spoke to him or even looked at him. He was the only customer in the store. He left without being helped. Then, yesterday I went to the store to get 2 bags of salt. Yes, it was raining balls. But I was there and I wanted the salt since I would need it today. The male employee did not want to sell me the salt. He said I would not be using it today. I said I needed it for tomorrow. He said the salt was in the back shed and the bags were paper and the rain would disintegrate them and that I should come back after the rain had passed. I said I was there now and did not want to go back out for anything. He said he was sorry and did not want to waste my time. He refused to sell me the salt. I left. My husband called this morning to complain and he was put on hold and ignored. We will find our pool supplies elsewhere.

I have nothing good to say about my experiences with this company when it comes to dealing with the owners or their representative. I had my liner replaced and before the year was over the pool started to leak. It was an installation problem and it was supposed to be covered by their warranty, well that was a lie. After a lengthy call with the owner his best offer was a $50 credit. I paid $400 dollars to get the pool liner fixed. Time went by and i decided to give them another chance so i ordered a pool cover and was told it will be delivered in 3 weeks. I placed theorder on September 12th, well, 35 days later and after multiple visits and complaints the cover was delivered and installed against my instructions. Because they could not give me a time or a day, i asked for the cover to be dropped at my home and i will install it my self. Leaves were falling into my pool and i wanted to clean and apply the closing kit before putting the cover on. without calling or adhering to my instructions their help arrived while i am not home and covered my pool. this happened after i specifically insisted on delivering the cover only. Now i have to take the cover off, clean the pool from all the leaves, apply the chemicals and close it again. It is only because of the staff at the Pembroke mall especially Pete that keeps me from leaving. I agree with all of those who spoke highly of Bob and his unmatched service and relations wit the customers but i find it hard to believe that Pete is anything less than great. I believe he is following in the steps of Bob by offering great service and knowledge to his customers and may be the owners can learn a thing or two from their store staff.

Great people, family atmosphere, solid pricing and awesome products! You guys are my one-stop-shop for all of the aquatic needs. Thank you!

Outstanding staff . They are professional and very helpful. The best place to go for all of your pool supplies.

Very knowledgeable people and friendly environment helping me with my new pool needs

We have dealt with Aqualeisure on Pembroke circleroad for the last three years. Bob the manager of that store has gone out of his way to help us to maintain our salt water pool. by that I mean, making recommendations, selling us the proper equipment, going out of his way to provide excellent customer service. We found out this year Bob has cut his hours and a new fellow by the name of Pete is helping. Pete was so rude to me the first time I had any dealings with him I refuse to go there on the days that Bob is off. Then I find out today that this is Bobs last day. Several friends were discussing this this morning and we are appalled that you would let such a experienced man go. None of us will be taking any further business to Aqualeisure. If you are going to fire someone it should be PETE. Not only was he rude and short tempered, he gave us bad information on what was wrong with our pool. What kind of company lets an excellent employee go.....one that no longer wants our business!

Awesome and knowledgeable staff! So happy I went to them! I would recommend them to anyone.

The people here a very friendly and helpful i alwsys go here for all my pool needs

Great customer service. Pete my pool ninja has walked me thru everything involving a pool for a first timer.

Good neighborhood store for pool water testing and supplies

Staff is always so helpful and customer friendly.

Great customer service and support.

Extremely friendly and knowledgeable staff

Amazing staff, very helpful and knowledgeable.

Friendly and knowledgeable staff

Fast and good service