This is ...and will be the only dealership I purchase any of my vehicles. They make it happen. And their collision center is the best! I will not use anyone else to take care of any of the body work of any of my vehicles...except them. I have taken two vehicles to them...they left them like new!! It was like I never had an accident. And the service center is is awesome..above and beyond in every department!!

Scheduled oil change was easy and good. They even removed the months of antibacterial use from my steering wheel. So excited that it looks and feels like new!! The service department staff is always friendly and helpful. Thanks!!

They were able to get me back on the road sooner than expected. Truck is performing with no issues.

With the crazy times that our world is in, finding a new car is almost impossible! We searched and searched and finally found a dealership that would help us and actually call us back! This was the absolute BEST car buying experience that we have ever had and made it worth driving over 4 hours to pick it up. Our Salesman, Ty was awesome and knowledgeable as well as Ronnie the Sales Manager and Rick the Finance Manager. Very laid back, yet professional atmosphere. Thank you all so much for making the whole process quick and painless!

One star is overrated for this dealership!!!I will NEVER buy from this dealership ever again!!I purchased my Cadillac Escalade there and I also purchased the extended warranty. The service department has the WORST customer service ever! They take ALL day just to do an oil change. They will try to sell you things you don’t need and not correctly repair the things that you do need! I have had several things go wrong with my vehicle since I purchased it! They were never repaired and what they did repair, it wasn’t done correctly! I have had my car in their service department being “repaired” more times than I can count!! I live out of town and they “never” have any loaners available, even the times that they had to keep my vehicle overnight! Several times I had to have someone follow me all the way there just so I wouldn’t be stuck without a vehicle. Just recently I had my vehicle being repaired in their service dept, and I ended up having to have a wrecker go pick it up from them and tow it to a different Cadillac dealership!! You would think buying an expensive vehicle from them, that they would take good care of their customers, but that’s a joke!!!I now drive even further to take all of my business elsewhere, and it’s definitely worth the drive!!I wouldn’t ever recommend this dealership for sales or service!!

Just needed a vehicle inspection for new plates. Met with your friendly service staff, they took care of the inspection in no time at all. Walked over to the Collision shop to get an appointment to look at some damage on my car, and they did it while I was on site. No need for a second visit. I love Karr Hunter!

My wife and I really enjoyed our experience at Richard Karr Motors. We originally went to look at a Cadillac, but we decided we liked the Acadia Denali better. They made the experience very simple and quick and gave us a great deal on our trade. I also like that they did not pressure us - they let us think about our purchase for a few days. They were very responsive to our questions. We will definitely return to Richard Karr in the future.

A 5+ hour wait for oil change, fuel filter, mount and balance 4 tires with alignment is absolutely unacceptable. And then to come back the next day for another hour so they can do the alignment when the alignment guy is in? Nope.

Cara was very courteous and professional and explained a problem found.She showed me the battery test results and recommended replacement. Work was performed quickly while I waited.

Very helpful in replacing a recall part. Quick, courteous, and professional staff. Thank you 😊.

I was looking for the right truck for a long time, after looking for several months, I gave up and went to my local dealership to order my truck just the way I wanted it. I ordered it, a couple months later was comminucated that due to chip shortage I would not get the truck the way I ordered it, couple weeks went by and got another call stating that I would get my truck built just the way I ordered it after all. Truck comes in and does not have the technology features I ordered, asked about it and was told it was due to the chip shortage. Very disappointing! I kept the truck because I had been looking/waiting for so long that I was tired of waiting!

So rude on the phone when I called to ask a question, acted like I was wasting their time. Talked down to me like I was dumb and did not know what I was talking about. Basically had to force them to take my name and number to make an appointment for them to diagnose my car and then said the warranty I had might not cover the diagnostic fee. What a rip off... would not recommend this place to my worse enemy, so sad how businesses are so rude when it comes to customer service and can afford to loose business. Not happy with this place at all, would give it zero stars if it was possible.

Great to work with, kept us up to date on work being done on our car

When we decided to begin the process, we talked with Jenifer Twitty and she was absolutely amazing, very professional and easy to talk to. We told her what we were trying to do and she listened and did an amazing job getting everything done in a timely manner and was a pleasure to deal with. Will definitely highly recommend anyone I know to go see Jenifer at your dealership. Amazing job all the way around!!! Thank you very much!

They were very friendly and helpful. Got us into a truck that fits our needs and budget. Thank you so much Kylie Moreland at Richard Karr Motors!!!!

I left my truck over night to get parts installed. They called the next day saying it would be a couple more days until the parts were in so I could pick my truck up if I wanted to. When I picked my truck up Saturday evening the inside was covered with dust from someone mowing and the windows left down. I called Monday and was told the part was in and I told them about how dirty the inside of my truck was when I picked it up on Monday and I wanted it cleaned. They said they would. They had my truck all day Monday and only the outside of the truck was washed. Inside was still covered in dust. Im extremely frustrated.

Worked with Thomas who I initially began conversations with via email from viewing vehicles online. He got back to me promptly with good answers and was very helpful when I came in for my physical test drive and in person questions. Enjoyed my experience and was surprised how quickly I was able to go through the whole process and begin enjoying my new truck!

The staff at Richard Karr made me feel very important I really enjoyed my experience

I love this place. People are great here

Service department is a nightmare. In the past 10 years I have not had one single good experience here. Between the Pontiac I used to own and the Cadillac my wife has now every time I have dealt with the service department at Richard Karr I have never had good customer service. I was told today that if I didn’t have an appointment for an oil change I would have to make one and come back tomorrow. When I asked why is it that I can go to the Ford dealership with my truck with no appointment and have it serviced in less than an hour, he told me it’s because they have a “quick lane” set up. So my question is why does the sign on the outside of the service center here say “express lube center” because there is obviously nothing express about it.Only gave 1 star because I couldn’t give 0 stars

Everyone is polite and friendly. They care about their customers. Thank you!

Richard Karr is great i am happy with my vehicle. So happy with my vehicle i might trade it in and get another one. If anyone is looking for a great vehicle to get please go to Richard Karr.

Ty was our sales person. He was really amazing!!! I recommend him to anyone trying to find a new vehicle. He made all so easy and smooth, nice guy, very helpful. Great experience, great people at Richard Karr!

Even tho we didn’t buy here the experience was awesome. Ty our salesman was great when dealing with us. He really paid attention to everything my wife wanted in her new car and offered solutions.

They were honest to meI thought i needed an oil change.and didntAnd that alone says alot about Richard KarrFriendly staffNice environment and clean place.and a wonderful enviromentTHANKS RICHARD KARRKEEP UP THE GOOD WORK!!

Very Professional and super friendly. They have a State of the art Service department! With great people running it !

I did not have service done. I arrived with a tire that had a screw in it causing a slow leak. I did not have an appointment but I have always had good service in the past and since I bought the tires there I chose to have the work done there. I was told it would be a 3 to 5 hour wait before tyhey could get to it. I decided to take my vehicle else where and they were able to do the tire repair in 45 minutes and no charge.

These folks will take care of you, whatever the need. Honest and true!

We took my wifes car in without an appointment for what we thought might be a serious problem. Leonard Betts got us checked in and promised to get it diagnosed that day. By 4:00 that afternoon, he had called and said the car was fixed, it was minor, and it could be picked up. I went to pick it up and Leonard explained the issue. He went to get the car, and when he brought it out, he had taken the time to run it thru the car wash because my wife had brought it in filthy! I didnt ask him to do that, he just wanted to provide great customer service, I guess. Really happy with the way things always go here. I will be back soon to put some new tires on the car.

Some of the best service I’ve ever had at a dealership. Thank you Kara!!!!!

My experience was great. The oil change service didn’t take long and the customer service was excellent.

Awesome sales staff, Larry and Tony always help me tremendously when looking for a used vehicle. Trustworthy and friendly. Give them a visit!!

Great experience with very patient, accommodating and kind people. Todd helped us purchase a Cadillac and took great care of us. Thank you Richard Karr team!

Have the best customer service around. Will only use these guys from now on!

Ashley did a great job.

Never do business at this dealership I was dealing with a lady named Kylie very unprofessional And very rude yes I was talking with her yesterday and she said she was going to talk to the sales manager real quick that she would get right back with me well 3+ hours later I texted asking a question no response so about an hour later I text her again and she sent me a very very rude text complaining about how she had been with one customer for over three hours and that she would look at my paperwork whenever she canUpdate I spoke with the manager she told me she would call me back either that day or in a day or so. Has been over a week and still have not heard anything from Richard Karr motors worst car dealership in Waco Texas

Lenard, service representative, did a fantastic job taking care of issues related to my GMC Canyon pickup truck. Richard Karr, the owner, and the Service Manager both also did fantastic jobs taking care of my needs.

The people were super nice when we took our encore in fo aproblem

The worst service department I have ever been in. I was shock at how rude the service manager was, Customer Service does not exist in the Service department. They are not above cheating clients to make a buck. Very disappointed. After a few bad experiences I was offered a loaner, then they claim I damaged the loaner which is not true. I have great respect and I take the upmost care with automobiles whether its mine, a rental or a loaner. Whatever you do, if they offer you a loaner, RUN!!!

I am writing this review solely based on my experience with the collision center. The work is half a** and the customer service is trash! I hope this review will save someone else from the headache and nightmare that I had to go through with this body shop. Think twice before choosing this body shop for your repairs. I had paint overspray all down the passenger side of my vehicle and chose this body shop to do my repairs. I went in to get an estimate on 3/20/2017. Howard Schnorrbusch wrote up my estimate and asked that I bring my vehicle in for repairs on Monday 3/27/2017. On Thursday 3/23 I received a text message from Howard stating that they were sending my vehicle to Jesse Britts for the knee assy and alignment. I responded back on Sunday 3/26 with “Who’s this”. Howard wrote back “The car is back and we will start doing the fender replacement Monday now that it’s drivable”. I responded with this is Danny and my car will not be in the shop until Monday 3/27, and that he had the wrong customer. He responded with “OK”. I dropped my vehicle off on 3/28 to have the repairs done. He called me back on 3/29 stating that my car was ready for pick up. I wish I had not gone that day. When I got there, he said the clerk has your keys and your vehicle is ready. I said can we go out to inspect the vehicle. During the inspection, I found that my car had chips in the paint, all down the passenger side, and bumper where the paint had been removed. There was also still paint on the vehicle (fog light, & door handle). I told him that I was not happy with the work and was not taking my vehicle home that day. I asked that he get back with my insurance, send a supplement if needed, and have the repairs done right. He argued with me that the chips in the paint were from rock chips that were already on my vehicle. I told him that I had pictures of my vehicle before the repairs were done and there were not tons of rock chips on my vehicle. He argued with me until I was upset & frustrated, then told me that they would touch up the chips with paint and buff the vehicle, I left the office. I got a call on 3/31 stating once again that my vehicle was ready for pickup. This time it looked as if someone had buffed the vehicle that had no clue what they were doing, looked like they tried to cover the paint chips with paint that was darker than the rest of the vehicle, there was also paint still on the fog light, and chips on the bumper and door. Several of the paint spots were not removed and were covered up with touchup paint. Once again Howard and I argued for almost 35 mins. He argued with me until we were blue in the face stating that these chips were rock chips that were already on my vehicle. We argued to the point where I could no longer look him in the face and finally told him that I felt they were giving me a half a** job to get me in and out. I gave them several chances to make things right, I could not understand why a body shop that I chose would be so argumentative, rude, and not caring about me or my vehicle. Didn’t know why they wouldn’t get back with my insurance to make things right without arguing with me. Think twice before choosing this body shop for your repairs. I ended up having to get with Dennis Davila the shop manager. He was understanding and allot nicer, but still didn’t make sure things were done right. When I walked into the collision center I was not greeted as a welcomed customer nor would they acknowledge that I was there. Never again would I choose this body shop to have repairs done. Too much of a hassle and when you are already stressed from dealing with having your car in the shop and being in a rental the extra stress is not worth it. I feel things could have been handled a lot differently, but they weren’t. My vehicle is still not 100% and I would give this body shop 0 stars. I am hoping this review will save someone the hassle and headache. Attached are some of the photos of my vehicle when I arrived at the body shop after the paint had been removed and Howard stated that my vehicle was ready for pickup.

Efficient, professional and courteous. Work was performed as scheduled. Courtesy ride was very easy and timely.

I had several questions about new Buick Enclave, and salesman, Todd Aardahl was kind enough to spend an hour of his time teaching me how to operate certain features. If youre ever in the market to buy a Buick, GMC or Cadillac, I would definitely ask for Todd Aardahl! Very best service and attitude to deal with someone who really needs help in understanding their new vehicle!!!!!

Everybody there was so helpful and friendly I never had a good experience at dealership like Richard Karr this my second vehicle that I got from them and will continue to do business with Richard Karr

Great service. My service advisor John is outstanding

I made the mistake of letting someone other than the guys at Richard karr mess with my truck BIG MISTAKE at the last minute after hours mike Lee and the guys fixed me up they go above and beyond in the service department

We had the best experience ever buying our new car! Howard Cohen was the best of help! Even though I was his first sale, he kept up with me, he always answered my questions quickly, and he never once complained about me constantly texting or calling him! This man was amazing and the sweetest!!! Great job on your first sale Howard!!😁

The entire buying process was enjoyable. Salesperson and management were great to work with. No complaints.

I’ve had the power steering checked here at Carr’s. I had the front end checked and adjusted here at Carr’s. I went and had all tires balanced. Still have steering vibration. I still think power steering is not correct.

Always a Pleasure to bring my car for service!

Very good and friendly service. Even washed my car for me. Great dealership.

Horrible customer service, got a letter for a recall on my gmc terrain so I made the appointment it took them 3 days to fix it. On top of that the service rep got an attitude when I asked him why it took them so long.Will never buy or recommend Richard Karr Motors Waco.

Called to see if they were busy and was told appointments were faster and priority. 2 days later was as soon as they had a scheduled appointment. Last summer I did a walk in and got my oil changed / tires rotated under 40 minutes....this appointment i waited 2 and a half hrs

I DO NOT RECOMMEND. Do not buy a car from here, the service center is the WORST and they just try to take every penny even when you just bought a 50k car from them. Money hungry dealership

Very good answering all questions. Very friendly & took all the time we needed to get us just the right vehicle

I brought my car in for an oil change. I was acknowledged and made to feel like my business was appreciated. The service was completed in a timely manner. I saw professionalism within the service department. I can promise you, I would say if I wasnt satisfied with my experience.

No pressure, knowledgeable sales team! Fast and smooth transaction.

Cara is a great employee.

Mr. karr and his team gave us a great buying experience. our salesman, ernesto, and sales staff were friendly,courteous, and a pleasure to deal with. we got my mother the car she wanted at a competitive price. she left happy and my thanks to dealership for making it happen.

Quick and helpful in buying new truck

Service and Body Shop made frequent calls to keep me updated on where my truck was, what was been repaired at the time and how much the repairs would be.

They provided excellent and professional service

Pickup was fast and easy.

I went to the dealership to look at an Acadia I saw advertised online. I had been considering trading my car, but hadnt decided for sure. To be quite honest, I was dreading being approached by a sales associate due to prior experiences. I saw two associates exit the front doors and one asked if I had been helped. I took a deep breath and said I hadnt. I told her what I was doing here and Jennifer immediately took me to the cars I wanted to look at. She was very laid back, seemed totally honest with all my questions, and guided me to the best deal for me. I test drove the car and immediately decided I wanted to see what kind of deal they would make. (I had previously scheduled an appointment for the following morning with another dealership closer to home for the following day.) Jennifer told me they had several deals going at this time. I told her I wasnt sure if my current CUV would appraise for what I would need it to. She asked if I would like them to look at it. I did. While they were appraising my car, I asked if I could go ahead and apply for the loan. Again Jennifer stepped up and made this process painless. Everything worked out exactly as I hoped it would. I decided to come back the next morning to make sure all the paperwork and numbers remained the same before I cancelled with the other dealership. When I arrived the next day the car was prepared, the financing was exactly like we discussed and I signed on my new Acadia. I text the other dealership and told them I wouldnt be coming for the appointment.I would highly recommend Richard Karr GMC to family and friends. The highest integrity and professionalism were observed from the sales associate, to the GM, and the financing manager.

My service advisor and his fellow advisors made sure my needs were met and my vehicle was taken care of. Even though I have the option of taking my vehicle to dealership I purchased my truck at, I feel very pleased with my experience at Richard Karr and will continue to be a customer.

Good people. We were not able to find the truck I wanted, but got a good one instead.

Bought 2019 gmc from them Dec 2019. Great service with salesman and service dept so far. Only complaint I have is remote app on cell only worked for 30 days. When bought new Chevy it was good for 5 years.

Just visiting a friend who works at parts dept. Besides that nice new location

I had such a Great experience!! They gave me awesome customer service, rental availability, and a wash!!!!! Im glad I broke down in Waco!! Yall Rock!!!!!:)

Overall pleasant experience.. the customer service was awesome and Cara was very helpful and informative!

Very professional and helpful staff. Great job on my repairs !! I would definitely recommend them to anyone.

Tracy Lindsey has been awesome everytime I needed help, I would recommend him to anyone needing A1 service....

Great customer service, I highly recommend.This was my third time buying a car with Richard Karr great every time.Thank you

Service center is the worst. They do not know how to treat paying customers. They will blame everything on you.

Competent friendly service department

Awesome people

Focused on problem solution and keeping customer informed

Huge thank you to Sammy in the parts department. Im located in NC and he was beyond helpful in facilitating the order and delivery of a part that will get a car back on the road. Keep up the great work!!

Its not so much the dealership as it is the 2020 GMC Terrain my wife and I recently bought a year ago. Not at all happy about the car, cant wait until we are able to trade it in for something else.

Was told they couldn’t do a tire rotation because of Lugnuts however I went to get second opinion and without problem they rotated tires. I also was told one price for filter change and was charged a different price. This isn’t the first bad experience but will be the last.

Im very pleased with the sales and service departments. Thank you staff of Richard karr.

Quick service. Warranty work on my car. They were good at communicating and took care of the issue promptly.

RICHARD KARR MOTORS MAKES VEHICLE BUYING EXPERIENCE GREAT AGAIN!!!By far our absolute BEST CAR BUYING Experience EVER! I flew from California to meet my wife to drive a new truck back home (my retirement present). We called on your 2021 GMC 1500 TEXAS Edition that showed was in-transit. Your sales person went out of his way to find this recently delivered vehicle and was able to offer it at similar pricing to what we had already lined up to purchase in San Antonio. Your staff held this vehicle for us without a deposit (which the other dealer wanted/non refundable) while we drove from San Antonio. We arrived expecting high pressure sales pitches and unwanted add-ons. WE GOT NONE OF IT!!! Your team was awesome and we received nothing but excellent service. Your Finance Person/Closer went above and beyond to work with our Credit Union that turned out to be problematic even though we were pre-approved.Your GMC had every option that we were looking for and we could not be more happy with it. Our only mistake is that we didnt START with Richard Karr Motors!!!Ken RiesSmartsville, CA

Very nice and easy to work with staff.

When I found the truck that I was looking for, at Richard Karr.Ernest was very helpful and patient trough over a month, that took me to make a decision and drive the 600 miles to go get my truck.Once I arrived to the dealership they had the truck ready for me to test drive it and within 30 minutes I was in and out of the finance office.Great salesman and grate service.Thank you Richard Karr

Great service Im very happy with my vehicle

Service Department:Great service in a timely manner. When you go ask for Cara, shes pretty awesome.

We bought a truck from here and realized quickly we were just a number. Customer service was terrible in the service department.

They dont budge on pricing on used vehicles. Dont waste your time.

I was scared going in, but Jennifer was awesome. She made sure my purchase was going to suit my family. I definitely recommend Richard Karr Motors. I just got my first oil change there also. Awesome service!!

Always a great experience! Friendly and professional every time!

Very efficient, staff shared information regarding car tire safety. Replaced tires at a very competitive price, oil was changed and everything was completed in a timely manner. Always pleasant. Leonard is my service representative. Five stars!

In and out for servicing in less than an hour

Service adviser took very good care of me. Communication was good through entire time they had my truck. Definitely recommend these guys!

The truck has been in their service department at least 10 times since October for the SAME issue. they turn the light off and say its fixed and then same issue, all this while under warranty. Call Mike Lee in the service department who tells us to take it somewhere else. truck goes some where else and they are able to quickly find the issue. speak to Mr. Goff because why should we pay for something that they could have fixed months ago because its been the same issue continuously? jump through hoops last week and today, no one is willing to pay for the problem that their mechanics could have fixed MONTHS ago. no more GMC products and def do NOT recommend this dealership or service department

We have purchased many cars here and have always been treated very well. It doesnt hurt either that my beautiful daughter works there. She loves her job and her employer.

I was very. Disappointed .

This was the finest example of excellent customer service. I had a tire issues driving home from Arlington and had to have my car towed on a Saturday evening to the dealership. We I phoned the dealership early Monday morning, the service department was already on it. Through no fault of the dealership, the tire delivery was delayed. I ended up spending most of my afternoon there. Everyone was so pleasant, kind, and kept me informed of any little detail. I was able to return home that day. If I decide to buy one of the automobile brands that they carry, I will drive from Austin to Waco to purchase from them. INCREDIBLE EXPERIENCE ! Hats off to JOHN and MIKE !!

Courteous salesman

Was not impressed

The car-buying experience when purchasing my XT5 went well. Easy and fast. The service department is another story. I figured the first of 2 times I went for an oil change, the guy was just having a bad day—even my friend who was with me said, “I can’t believe he treated you like that”. The second bad experience was when I scheduled my oil change 3 days ahead of time and I get a call an hour-and-a-half before my appointment to let me know I couldn’t be serviced at the time requested and the MyCadillac app doesn’t tell them which service is requested. That was pretty inconvenient since I was already driving into Waco from out of town. I will never step foot in that building again.