I absolutely love this dealership.As soon as I pulled up to the dealership, I had someone greeting me & tending to my needs.Milton ended up selling me my 2021 Mazda CX-5. I absolutely love that car & he went above and beyond to make things happen.I was also so thankful that he showed me every feature of my car & how everything worked! This was my first car I’ve ever purchased on my own & he made it completely stress free & so easy.The people at University Mazda are honest & good people. I loved doing business with them & I want to refer everyone to them! You won’t be disappointed.

Tyler was great to work with and very patient. I left Thursday without a car, because I was just overthinking. I came back Friday and got the car! Tyler listened to my concerns and what I was needing and looking for. He brought a car around that fit all that I needed! It wasnt the car I originally planned on, but it is the best car for me! He was patient while I worked through things and wasnt upset when I left without purchasing. And the next day, I was back and he was just as friendly and helpful! AND, he was able to get me the best price, the best interest rate and stayed close to where I needed my payment! I could not have asked for a better experience and a car that I love!!

First time taking my car there,Amazing service and customer service

Milton is a superb salesman. My Mom who bought the car has a hearing problem but she told me that Milton made her feel very comfortable and his tone and clear speaking voice was understandable to her. She was very elated with her experience!!

I had a wonderful experience today at University Mazda! Milton Leal and Oz went above and beyond for me showing utmost honesty and integrity. I recommend wholeheartedly! Thanks again!

I did plenty of online research before coming into the shop, and everything went smoothly. The most friendly and honest Milton helped me out with the test driving, paper works, and patient explanations. I basically knew what I was looking for before I came to the shop, but the people working in there, nice people like Milton, put my doubts aside and finalized the deal. The price is right, and people are true professionals. I drove the almost brand new Mazda CX-5 the very same day and am more than satisfied.

Was in the market for a new Mazda CX-30. Reached out to a number of dealerships in and around College Station. Milton not only created a short personalised video to introduce himself, the dealership and the car but professionally followed up to setup a time to make a short trip to Waco. Having had half a dozen car buying experiences over the past decade across different dealerships in the country, I can confidently say that University Mazda had the best sales team. They were not pushy, had the southern hospitality, were very transparent, negotiated on the price and even worked with us to come up with a great vehicle that fulfills our needs as a young couple. Extremely happy with the purchase and would rate them 5 on 5.

Literally saviors this place. Wife and I were road tripping home from Austin when our engine started to over heat. Pulled right in and they were able to service us! Friendliest customer service and they were even nice enough to let our dogs that were with us be in their lounge. I can’t thank these guys enough for their friendly and excellent customer service. Randy is the guy to go to!

I am a first time buyer and I was taken care of by the amazing Milton! He explained everything very thoroughly and gave me all of the best option that would benefit me. I have never felt so comfortable and I would recommend everyone to come see him! Tremendous customer service! When I’m read to buy another car I’ll be back!!

Only giving 4 stars for now because I plan to update my review over time as I use their maintenance department.We purchased our vehicle through Fernando and really appreciated that he respected our wishes budget wise and did not try to rush the sale. He was friendly, accommodating to our 8 month old baby that had to be with us, and very considerate of what we wanted. I typically loathe dealing with the sales & finance managers but that was not my experience here. Brandon was thorough, patient with our baby, and friendly. So far so good! We love our new car and didnt leave the lot feeling stressed out.

Tyler was really great to work with! Super knowledgeable and helpful when we had questions about car models and helped us pick the perfect new vehicle!

The sales people Tony and Trey were great, very friendly, helpful, and professional. The sales manager was also really helpful. When we negotiated a price there were no games like other dealers play of going and talking with the manager and arbitrarily making me wait for 15 minutes while they discuss an offer. The sales manager actually came out and spoke to me and was transparent about pricing and I really appreciated that.

A+ experience! Staff was friendly and not pushy at all. Also had excellent product knowledge and answered all out questions and concerns.

They made sure I knew exactly what options I had, and exactly what I was getting, they made sure I knew all the features of the car and how to use the Mazda app so when I inevitably forget how to use a feature I dont have to spend several minutes searching through the manual. It helped me make the best decision I could.They made sure my car was spotless when I drove off with it.

I have been on hold for 20 minutes with the same annoying message playing every second, hanging up and trying again 30 mins later, while at the same time trying to message the customer service chat. No answer. Its 11 AM now? I find it very hard to come up with excuses for this..Edit: Were now at a 45 minute wait for this phone call. Not even on the online message chat. So its not just a phone issue guys

I bought a brand new car from them in November and the last two times I have went there to get my oil changed they have forgot to put everything back on correctly. So after I left both times my car started to smoke from oil coming out all over my car. This is so unprofessional. The first time they offered nothing at all not even a free oil change from it and the apology didn’t even sound sincere. I am never going there again!

The entire process from selecting the right vehicle for me, to negotiating a deal, to financing, to explaining all the features on the car was completed in a very professional, courteous, and timely manner! Thanks to Oz, Tony, & Brandon! I highly recommend University Mazda Kia in Waco!

Everyone was very friendly. I went in to have 1 recalled item fixed, but they discovered there was a 2nd recalled item and was able to fix that one as well. The mechanic explained to me a concern of his and even took me back to my car to show me exactly what he was talking about. My car was pretty dirty from the day before, but they wiped it down and cleaned it up some before I left. The outside looked much better.

This young man is Tony DeMaria. If you recognize the name he is part of the famous Waco barbecue family. If you are in the market for a Mazda or Kia, he will work hard to make you happy. He is personable, knows the cars from top to bottom, and will do what he needs to do to get you what you want. Probably the easiest purchase I’ve dealt with purchasing a car!!! Go see Tony if you are in the market for a Mazda or Kia!!!

I went for a scheduled oil change sans tire rotation aa l had just gotten 4 new tires with accompanying tire services. When l made the appt l asked the price, when l got my bill was more. After l talked with employee, price reduced, but not to what l was initially quoted.My car was given a wash and vacuum...long over-due. The young man who did it, did a GREAT job. Not expected. He excelled.While there three salesmen came to me, one holding my keys and told me lll give you a hundred thousand (of what?) for your car. While l know used cars are needed for resale, l had to tell them more than once my car was NOT for sale! Even had to swear for emphasis. Not a good impression. I LIKE my 2012 Mazda, drives well, good mileage and no payments. It is perfect for me. I can handle the fact it has NO bells and whistles.

Our buying experience from start to finish: We called Tony DeMaria and easily made an appointment with him to test drive both a Kia and a Mazda model that we were interested in. We drove both with no pressure and received finance and lease option paperwork. Tony was knowledgeable, friendly, and honest. We really appreciated his insight and expertise. Tony went above and beyond to help us get into our new CX-30, and the actual purchase went smoothly. We were treated with 5-star service, and the process was rather quick. I think it was Brandon that handled the financing part, and he was also very thorough in explaining our options. I really liked meeting the service manager and being able to know him BEFORE we come in for service. Overall it was a fabulous experience.

Oz is amazing as well as everyone else we dealt With in our car buying experience. It’s about 1 1/2 hour trip to Waco. We were able to work with Oz via email and text and telephone and make the deal before we drove up. They even had our CX5 detailed and ready for us upon arrival. Brian was great to work with on further details of the sale and car walk through, test drive, etc. and Freddie in Finance was amazing. He listened to our needs and found products to keep us in budget. Met Dale in Service and he was great. Although it’s a little of a trip I plan to have all my servicing done at University even though there are closer Mazda dealers to me. Got a great car at a great price and the entire process was the best car buying experience I’ve ever had! Definitely worth the drive up! I’ll be referring you to all my friends ! Thanks OZ and University Mazda for being so friendly, professional but down to earth and accommodating!! All dealerships could learn a lesson from University Mazda in Waco!!!

I liked how low-key the experience was. Ive bought vehicles before where everyone was very pushy, but there was none of that here!

Easy to deal with. No double talk all details clear. Got a good price on a new Mazda. Great service and value.

Ethan was very good salesman. Worked to get our payments affordable...

Milton is awesome! He’s genuine, and not pushy at all! He’s very knowledgeable and listens very good to what you are looking for! Definitely will come back. Everyone there is very friendly and nice. We love our new vehicle 🙌🏼

Very pleased with my CX-9 Grand Touring 4x4

Our sales person, Ethan, was very helpful. I appreciated that he did not push us at all.

I had one of my best car buying experiences ever at University Mazda. Dannie and Oz were responsive, helpful and easy to work with from my initial online inquiry to delivery of my CX-5 two days later. They gave me a fair deal, without any of the games some dealers play. My bank even commented how easy they were to work with. Picking up the car was smooth and included an introduction to the service manager to schedule the first maintenance appointment. I definitely recommend them.

Oil change went fine. Dont let them clean your vehicle. They say wash and vac but it was worse than I brought it in. Like if you wash you car in dirty and you cant get the dirt spots off. Great oil change but bad cleaning services.

Dale is amazing. Professional, courteous, and knowledgable. This service center is BY FAR the best one that I have ever used in my entire driving life (almost 30 years now).

Staff know their vehicles and are direct yet polite. Ask for Tony.

Where do I begin? I started my search about 6 weeks before I finally made a decision. Fernando was so kind and helpful. I test drove the CX 30 and the CX 5. Went back a few days later and test drove one of the employees CX 30 turbo. I went on to other dealerships test driving 6 other vehicles. None of the sales people at the other dealerships seemed interested in helping me get the car I wanted. Fernando kept in touch with me throughout the 6 weeks gently asking if I had any questions and could he help me. I went back to the dealership and test drove a CX 5 tubo which belonged to another employee and once that test drive was over I knew that was my choice. The car I wanted was not on the lot so Oz told us if I was sure I wanted the CX 5 Signature in Soul Red he would have it for me in 24 - 48 hours! My husband and I made the deal and I was driving my new crossover within 24 hours! The service is top notch at University Mazda! Fernando has stayed in touch making sure I dont have any questions about the CX 5. I feel like I have made new friends that I want to stay in touch with. That is how friendly they are.

Mazda done right in Waco, TXI liked the whole experience. The sales manager, my salesman, the finance manager, and the service manager were all on point. There was no haggling, I got a great deal on my trade-in and, I was on my way home with a great vehicle in a relatively short amount of time.

The people here are awesome!!! Always friendly and helpful!!! The parts guy is the king of Mazda parts!!! He knows his stuff and is great to deal with!!!

I bought my 2014 Chevy Cruze from here about 2 years, and I am so happy with it! Never had any big issues with it, I moved back to the Pacific Northwest and my car has done amazing! They were so friendly :) made it very easy!

Dannie is the best! He really went above and beyond to get me in a new car. He’s always kind, patient, willing to help and gives great guidance. Couldn’t have done it without him.

Impossible to get someone to answer the phone, emails dont get responded to either

This is the best experience Ive ever had buying a new car, highly suggest to check them out the knowledge of the staff and patience with our abundance of questions made this purchase easy well understood and something we wont ever regret.Thank You University Mazda!!!!!!

This could not have been a better car buying experience. Everything was settled before I drove to Waco from Houston. Cleve Miller was the salesperson and a total professional. There was no trying to upsell, or sell add ons...it was the exact deal we agreed to on the phone, plus they matched my CarMax quote, sight unseen. I drove away with the car my wife wanted and University Kia/Mazda got a new customer!

Everyone was very friendly and helpful. They were transparent with the service quote and the timeframe that I could expect. They promptly drove me home and then promptly picked me up when my car was ready. They explained what they did to my car and told me to bring it back if I continued to experience issues. They also washed and vacuumed out my car for me. Great service!

Best dealership experience i have ever had and i am 74 so have had quite a few!

To say that Oz Vargas and his staff are fantastic would be an understatement. After contacting fourteen different dealers within a 100 mile radius, I found University Mazdas customer service to be impeccable and non-pressuring. Its a refreshing experience to find this kind of quality service while car shopping. I lucked out with a vehicle that fits me perfectly, as well as a sales experience that will have me looking to University Mazda for my future vehicles purchases. Thank you to the wonderful staff at University Mazda!

Great sales great service great place to buy a car

Great place for service on your Mazda. The mechanics send you a video as they work on your car. Quick and friendly service.

Tony was super professional and spent half his day with us. He was very honest and spoke to us parent-to-parent about which car he would choose if he were in our situation, giving us the pros and cons of each option we were considering. He also took time to play with our 2 year-old while we waited our turn to sign paperwork (and gave her snacks), which she loved! This is the 2nd car we’ve purchased from University and they never disappoint!

Great service! A shuttle was provided while vehicle was repaired. Thanks Pete. I was pleased to see it washed and cleaned including the tires detailed. Thanks to Dale in service for taking good care of us.

I don’t know a single thing about cars but I came out of the service department feeling well taken care of. I ended up needing to come twice in the same week and both times they gave me a ride home and even washed my car when it was done. I even came back a third time just to ask a question and they helped me fix it with no charge! Excellent service 10/10

Was told 2 hours and it took 7 hours.... salesman obviously don’t care about customers or what they have going on at this location definitely only go here if you don’t have anything going on

I never thought I would have the best experience ever at a Mazda dealership but University Mazda is fantastic. I love my CX30 and they treat me like a valued customer.

Enjoyed doing business with the folks a University Mazda. Ty, Oz and Tony did a great job.

Tyler, Oz, Travis, Freddy thank you as always! Yall are amazing! Love my new car

Our salesman, Milton L., was responsive to our needs and helped us get to the best solution in a replacement Mazda. He was willing to let us set the pace on our decision-making. We never felt any pressure in hurrying to a decision.

Great service, prompt in getting you in an out. Oil change and light replaced no long wsite just good service

Out of the 8 dealerships I’ve been to in the Waco area, this was the best experience I’ve had. Tony is awesome! Really made sure I knew what I needed to know, but in a way that was natural and personable. Actually seemed genuine in wanting to help! Honestly I’d buy from him just because I like the guy!

I had a GREAT experience at University Mazda! I did a lot of research online and Oz was the only one to send me an actual quote via email. Going in to the dealership was also great. It really has that small town feel. I didn’t feel rushed or pressured at all. I live in Austin and it was totally worth the drive to Waco. If you’re looking for a Mazda this is the place to go!

Tony DeMaria was OUTSTANDING to work with. NO pressure! Looked until he found what I was looking for. Gave me a fair price with a fair trade in. Process was no-nonsense and straightforward.

Doors were held open, I was offered drinks and snacks, I had good conversation, the pricing was very fair, and overall it just seemed like I was valued as a person before I was valued as a means to make money. I did not feel forced into buying a car. Milton was wonderful, provided all the information about my options and really tried to find the best fit.

Dale makes everything so easy. The whole process is headache free.

Great place to get a good car

Salesman took ownership of my special needs. Search for hours until we found the perfect SUV for my personal needs. Everyone there is so nice and will personally introduce themselves to you.

Always friendly people and the service is top notch. The waiting room is always clean.

Great! Very helpful and quick to get parts that I needed.

This is a Real car dealership, where one can make a deal, not like most car-selling places nowadays which operate just regular stores.Dannie Williams was very professional and did not attempt to upsell services and products. Everybody at University Mazda did their best to make our car-buying experience fast, smooth, and satisfying. In less than an hour we were on our way home with the new vehicle. Sending us a small gift and cookies was a nice touch as well.

Milton Leal was patient, informative and accommodating. Oz Vargas was helpful in running numbers and providing options. Overall experience was very good.

My favorite place to go for my car repairs

Went to have oil changed and tires rotated today 9/9/19. When you receive this service you are also supposed to receive a car wash and vacuum. I was there for an hour and 15 minutes. About 20 minutes before they said my car was ready the guy came out to let me know my vehicle was in the wash bay. So ok almost done I’m thinking I’m about to leave with my nice clean car and ready to roll. So I pay for services rendered to the tune of $74.00 and proceed to my car. The outside looks nice and I go to get in and looks as though they didn’t even touch the inside with a vacuum. Now I’m not so picky that I’m expecting a spit shine and waxing inside and out but if the wash and vacuum is part of the $74.00 service then I expect just that. Hire new not so lazy workers or don’t offer the service!!! The guy tried to make excuses and I told him just forget it because I had already been there long enough. Told him I would just write a review on the service review they email you after services. Needless to say I never received that email. Next time I’ll take it somewhere else I can receive services cheaper and just clean it myself!Very Dissatisfied, Lisa Sanford

Wonderfully smooth purchasing experience. I got the vehicle I wanted at the price I wanted. My first experience with service was excellent. I waited for them to change the oil but it was not a long wait even though we’re busy. I would recommend University to any one looking for a new or used car

Good job. Thanks

They are alwsys friendly and offer free coffee or water while your car is being serviced. The waiting room is very clean.

After years of used trash cars, I went down to university Mazda to see Chad. Chad is the man let me tell y’all his customer service skills are on point. He works with you in every way he can! He got me approved for a new 2016 Chrysler and I couldn’t be more happier with it! He’s got five stars from me ALWAYS ❤️ Go down and see CHAD CAOUETTE

After two trips to Mazda service center for road hazards I can say that Josh and his whole crew were excellent. They were very professional, friendly, and focused on meeting my service needs. If you have a concern they check it. Thanks Josh.

Great customer service, very friendly staff. Highly recommend University Mazda!

I love my new Mazda! The sales associates and entire staff were extremely helpful and courteous.

Service staff was very friendly and helpful. I appreciated the text letting me know the car was ready and the wash and vacuum!

Fantastic place to buy a car! Great staff that takes care of you from start to finish and beyond!

Responsive, professional and transparent from beginning to end. Thank you!

Ive had a very positive experience at University Mazda. A price was settled upon before I ever set foot in the dealership and everything was on the up and up when I took delivery. Everyone has been very professional and service-oriented from the salesman Jake, to the showroom reception folks, to Robert Villegas who has helped with arranging service and some upgrades. A very hassle-free and simple car buying experience and after-the-sale-service.

University Kia Mazda is a great car store with a genuine vibe. They simplified the buying experience with courteous, efficient employees. I simply love my new car and would recommend them to anyone looking for a new or used vehicle.

Oil Change at University Mazda, Waco. Price is as cheap or cheaper than the quick change places, yet done by Mazda certified mechanics

Bobby was awesome, after I bought my car my wife bought a truck. Bobby you were awesome. Thanks for everything.

I have bought 3 cars from Cleve Miller. He is very efficient. Cares about his clients and is always willing to help and make sure you are 100% satisfied. University Kia / Mazda is the way to go!

I have purchased 5 vehicles here and always had my routine service work done here. Dannie in sales and Josh R in service always take care of what I need. They’re awesome!

Walked in and Robert Villegas greeted us at the door. We told him what we needed and he took care of it with uptmost courtesy and respect. Answered every question we could think of, took us on a test drive, worked out the price and got us on our way! Def a great experience. Highly recommend Robert and the rest of the staff to anyone in the market for a Mazda! Def coming back!

Josh Robicheaux in service was great!!! He was very nice and kept me informed about my car. They even washed and vacuumed my car!

Salesmen will do and say anything to make a sale. Sure they are nice, but do not take their word for it. The SUV I purchased had a broken backup camera. The salesman assured me that the part to fix it was on order. After completing the sale he walked me to the service department where I was told I would be called when the part to fix the backup camera came in. Not only did they ever call, I had to make many attempts to get ahold of someone and was never called back. I finally just scheduled my free oil change and tried to get to the bottom of when the camera would be fixed, just to get a call saying their is no record of this issue and they will not pay to fix this problem.

Love this place great customer service and they always give me a free wash and vacuum with my visit

Got us in and out quickly. Pleasant staff members.

Cleve Miller helped us find a car rwhen none else would!Cleve youre AWESOME!

Decided to car shop, came in and Robert Villegas was friendly and helpful! Hooked a sister Up with a car that I really wanted!!Strongly Recommend!!

Amazing!! Couldn’t be any happier!!

Nice place for service. Dale really helped out.

Excellent customer service from the service dept!

My salesperson Fernando was awesome, very friendly and informative.

Great customer service from sales to finance! They made my son’s first car purchase a fun experience!

Everyone is extremely nice and helpful but sad to say the issue with my brakes still isnt solved

Everyone was smiling, welcoming, and friendly in the service department. I like that they washed and vacuumed my car with my service.

Please Read Until the End! - JodyWOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and thats when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say I drive a __________, but we say We Drive A University, Mazda Kia Customers For Life!! Jody & Walter

Bought 3 cars from Jon and Kevin in the past few years. Saved lots of money from this Mazda dealer verses others. Will buy again from them when need arises. They deliver to your home even 1 hour away. I bought by making a phone call.👍🏼😀

They gave me the car i needed and wanted thanks very much nothing but love