TERRIBLE service. They have me in an absolute mess on my bill after I broke a phone, was forced to add a line until I paid off the broken phone, then told I cant remove the line unless I paid $700. Which I was not told when I added the line. Im told they cant do ANYTHING about it without costing me a ton of money. Not to mention the manager gave me so much attitude when she knew I was upset about this. Theyve definitely lost a 10+ year customer. T-Mobile will even pay off my phone for me when I switch over. Bye AT&T. 👋

Jeff was very helpful and informative. Ended up with a great deal and an even better family plan, too!

We had a great experience. Monique was very helpful. She was very throughshe explained transferring our service and gave advice on phones. She is a great asset to their team. Also Ryan was helpful.

We had a pleasant experience. Went in to buy a new phone and came out with not only a new phone but lower monthly payments overall. Jeff was a pleasure to work with because he knew the business, the phones, and understood what I needed. If you go to the Brazos Shopping Center AT&T store, make sure to ask for Jeff.

We went in because we needed to upgrade 2 phones. Pamela was so helpful and absolutely the sweetest person to work with! She answered all of our questions and got us fixed up in no time! We couldn’t ask for a better experience!

This location was well managed. Even though I had to wait an extra 25 minutes from my schedule time the actual appointment took less than 20 minutes. Anthony did a great job answering all my questions and explaining everything in simple terms using good references. I feel very confident that I understand the situation and made a well-informed decision. Great work. I was able to get my phone shipped to my house just like I wanted in the color I wanted.

Beverly was very helpful..We appreciated her explaining All we needed to know.. She is very knowledgeable and know her job well. She is very nice and is an excellent People Person. I Will recommend her to others.

We had an excellent experience upgrading two phones at this store. Our associate, Karrin, was so friendly and fun, and she made the process smooth while also finding ways to save us money and helped us have a good time along the way. Id love to work with her each time we come back!

Beverly was amazing! I asked for her by name! I’m also sending my daughter to her as well! Thanks, Beverly, for your professionalism and assistance!

The AT&T Store in Waco at 4330 W WACO DR was able to assist me better than any AT&T service since I e been with the carrier. Imma be real; if you have ANY issues they will assist right away and in a VERY professional manner. This is the type of service you expect

I have been an AT&T customer for years and this was by far the best experience I have had to date. Patrick Willis was an awesome sales associate. He was so helpful and made this a stress free experience. I will definitely go back and request to work with him in the future.

Got my phone here and place could be busy sometimes u just gotta be patient, no matter what you still get service they really go to the point and helpful I comeback multiple times for my phone even help for set up my deactivate number they done it quick and not even sugarcoating, definitely good service and totally worth to buy here than retail store, plus cheaper too because you buy straight from att store itself

Young lady was very helpful..reset my hotspot..let me do my updates on the stores WIFI.

Beverly did a great job!! Thanks for the quick service and got me a better plan than I had.

Beverly was amazing! Traded out 3 phones and she was knowledgeable and friendly.

Pamela V. Was very knowledgeable, helpful and professional. Will definitely return to this location and ask for her.

The first guy told me to go call for help.The lady was very much better she helped me file for a new phone. The other guy dont think he likes his job too much. Being honest.. the lady that helped me was the best. She needs a hamburger and fries 🍟

What a turnaround of an experience! (Worth your read!)My initial experience upon entering the store was not worth reviewing but worth sharing with the store manager to address. Thank God that experience didn’t steer me away from taking care of the business I entered the store to handle. By the grace of God, I was taken care of by Patrick. Never met Patrick, but Y’ALL, not only did he respectfully acknowledge the prior events, he transformed an initially bad experience into a FABULOUS experience. So this 5-star review you see is for Patrick. I’ve been a loyal AT&T customer for many years and I can say that Patrick will now be my go to representative! He addressed every situation I had going on from dropping a line for a deceased parent, upgrading a line (while saving money), reviewing my bill to see how we could save more, discussing an action plan for my phone needs to be replaced, teaching more about the insurance plan I have, and so much more! Patrick was a breath of fresh air, a fantastic representative, and took care of business fast and effectively. Frankly, he and his manager should be the poster faces of AT&T for their great service!Thank you Patrick! May God bless you with many customers looking for assistance!

Went to this store last November 2020 to upgrade our phones, we. were told that AT&T had a special rebate offer $800 per phone that we traded in. After spending so much time in the store and so many phone calls to customer service about our credit/rebate, we are now told that the store should have told us that we needed to register for the rebate. This was after the long drawn out process that they provided the wrong return labels and our phones went to the wrong warehouse and they couldnt locate them........ Here we are almost 8 months later and been given nothing but a runaround every time we call we get a new story and we are told wait because it takes time to get approval.Not only would I stay away from this store but I would also stay away from the false information that AT&T tells you and advertises This has been the worse customer service by far!!! As I write this sitting waiting on yet another manager to come up with another story of why we cant get the rebate/credit that they advertised last year. STAY AWAY, TRY ANOTHER PROVIDER. WE WILL!!!!

This place is nuts. Seriously. My wife and I were both going to get new phones and watches. Their policy is 1 to 1. Fine. No, only 1 of you can be in store at a time. Well, we both need new phones so can we each be with a representative? No there might be people waiting in car. Well, there are 10 representatives standing around with nothing and no one in car.Went to loop 340 store and no problem whatsoever.Can’t make this stuff up.

Beverly was great friendly and very helpful and very joyful would have her help me when I need assistance . Been here numerous of times and never had this great assistance

Great service. A little of a long wait.

If I could give this location zero stars.... I would. My fiancé and I visited this location in an attempt to get a new phone. Upon entering we were told someone would be right with us, as all employees were busy with other customers. We were NOT told to stay by the door, in a cattle holding area, or to put a mask on, as mask mandates have been lifted in Texas. We proceeded to walk toward the phone displays to look at the phones while we waited. Get a feel for what we wanted to purchase. We were then aggressively told to put a mask on. Ok fine. Put the mask on. We continued to look at the phones and displays and then another employee rudely told us we had to go stand by the front door in the holding area. After being rudely spoken to twice we left. We went to the Loop 340 location and had an amazing experience. Kind greeting. No mask.

I went to this store on October 27 and was helped by Nicholas to start a new phone plan. I would 100% ask for him again. He was attentive to what I was saying and answered all the questions I had with accurate information. He was very helpful and over all gave the best service. As well as helping me find the best plan to fit my needs and staying in my budget. As well as being helpful he had a very cheerful, friendly disposition. He was awesome and would definitely recommend to everyone looking to start a service.

Anytime I go this store, whether it’s for a new phone or some type of service, I have encountered very knowledgeable & friendly representatives. I have been taken care of quickly and efficiently. In this crazy world we are living now during the pandemic, I want to say THANK YOU for your kindness, especially to Andrew and Alberto. God Bless you both!

Rude to the lady in front of me and instead of just telling me they didnt have the product when I walked in they let me wait for a hour then told me honestly there customer service is the worst Ive seen in awhile go to a different store if you can

For the second month in a row my debit card was charged twice for my phone bill. This service has been nothing but a headache since I switched service. I got my phone in October and in January I couldnt get internet service so I brought my phone in to the store and explained that I was going on vacation and I needed my phone long story short I went on vacation without a phone!!!!! This has been nothing but a nightmare!!!!!!

Anthony (the agent that helped me upgrade my phone) was very polite, funny, and helpful. I didn’t have to wait long to get assistance and I got what I needed accomplished.

I had the best experience this evening buying a new phone for my son and adding a new line. Ryan S. was so informative and listened to our interests. Ryan helped me understand the options available and would be best for our family and best economically. He was able to advise while navigating different plan options all while patiently listening and answering the several questions I had. He even patiently helped us with a phone we brought in that was in data recovery mode that we thought could not work again. Ryan was/is friendly, very knowledgeable and patient. I will seek Ryan for any of my phone service and products at AT&T and highly recommend him to all my family and friends. Thanks, Ryan Sok!

Since I got there!! They get me all the attention and answered all my questions with great pleasure!! Help me picked up my best plan fo r my company needs!! Great Job guys!! Keep it up!!CleanFastExcellent service

Beverly was very helpful. She was very knowledgeable. Enjoyed my experience.

Beverly was the best! Awesome customer service!

Patrick at the Waco Texas store at 4330 Waco Drivewas so helpful today setting up my new Ipad. He went the extra mile setting up things for me. So polite and professional!!! I definitely recommend him!

This place is nuts. Seriously. My wife and I were going to get a new phone and iPad. Their policy is 1 to 1. Fine. No, only 1 of you can be in the store at a time. Well, we both need separate items so can we each be with a different representative? We are even on separate accounts. No we can’t do that.Went to loop 340 store, and no problem whatsoever.Can’t make this stuff up.

Chad was so helpful. He addressed my issue quickly and everything was resolved. He is friendly & knowledgeable. Thanks Chad! You’re the best! 😁

I came in to get new phone & change plans. I was helped by Elissa G.Elissa took the time to answer all my questions, looking up my current plan and giving me my plan options, helping get the new phone setup and was a genuine pleasure to work with.

Beverly did a good job. She is nice explain.Gave me a upgrade. Lower bill

Lol empty store, will not allow you to look around, told have to wait in car... now I understand if they was requiring a mask which they are not so why cant we look around. The other att store in bellmead doesnt care if you walk around but they have zero phones out..once again att has let me down in every aspect of buissness they offer.

One of the more awkward and disappointing retail experiences Ive had in quite a while. The sales rep seemed annoyed with my presence from the moment I walked in.

Elissa was wonderful!!!! So helpful and knowledgeable and took care of everything I needed! She was also very sensitive to my time constraints! She made me glad I was with AT&T!

On 12/30 went to this store to transfer 2 lines to a new account and also add 3 lines to the new account from another provider. Cody told us he could not transfer the lines and that we needed to call customer service to do that. Turns out that was a lie because the rep at the other store we went to was able to do it without calling customer service. We went to the other store because Cody did not want to help us in any way and just wanted to get rid of us because we werent planning on buying anything at the time. If anyone is actually wanting help go visit the store on Bosque, across from Target.

I had a death in my family and needed to stop service on one iPhone and 3 iPads. Josh was extremely helpful and handled all of the different transactions with customer service. Way to go Josh and thank you so much for your efforts.

Evelin M. and Michael L. worked together perfectly to come to a solution to the issues I was having. They also found a way to get my bill down a little bit! I will not go to any other AT&T store or go to any other reps as long as the 2 are there! AT&T needs more employees like Evelin and Michael!

Beverly was a great help. Very patient!

The young man that waited on us was very helpful and friendly

Had a great experience working with Brandi W. It was so easy to understand everything and she also helped me with my AT&T TV! Everyone was very polite and it was definitely the best experience I’ve ever had getting a new phone!

Beverly was extremely helpful. Very in tune to customer needs.

Yall awesome. 😏😏😏😆

I went into the store to transfer data from my old phone to my new phone and they told me they don’t do that at the store. I said well I don’t know how to do it and the lady begrudgingly lead me over to a table that said in big bold letters DATA TRANSFER STATION. Go figure......... I guess if they’re not going to sell you anything then they don’t want to wait on you.

Great customer service. Friendly and professional. Best Hassel free experience ever at AT&T.

Service was excellent fixed my screen in a couple minutes

Beverly did great helped me with everything great experience very patient

I went into the store on my Lunch and experience GREAT customer service from Josh helped me get a better plan and wasnt there long and that really mattered to me!

I waited almost 2hrs for a 15 min phone trade in. I had to go into the store to see what was going on. I never got a text to come into the store. I did go in to see if I was over looked by accident. When I went in the store it was very empty. I was clearly over looked or made wait till lunch hour was over...idk. Workers were just walking around. Finally, a lady helped me. While we were in the middle of her helping me. Another worker came up and asked her in front of me, Who was complaining? While the worker was helping me she called for help after other customers with the same issue as myself came in complaining also. I wasnt the only one that got over looked. It was very rude and unprofessional for her to do that. Not all the workers at this location are that unprofessional. Ive had help before and they were great and went above to make us new customers. Just be prepared to wait or get over looked!

I went into the store to upgrade my iPhone 8. I’ve always had the best service there, even if I was only buying accessories. Anyway, I was told by the young fellow that waited on me that I could only get the iPhone SE. I told him I was interested in the iPhone 11 Pro Mac. He said those were reserved for customers wanting a new line and not for upgrades. I called another store here in town and they told me to come on in they have not heard of such a thing. They fixed me up with the 11 Pro Mac. Sorry Waco Dr. never shopping or recommending you for anything ever again! You don’t deserve any stars!

Beverly was amazing. My phone was acting up and she stuck it out with me and got it transferred!

Beverly gave us excellent service.

Beverly was wonderful, patient, and a pleasure.

I am a recent graduate of Baylor University and I am now starting my life in Dallas. I wanted to get some things set up to start paying for my phone/internet and I went to this location. This place is great. The workers are patient, transparent, and upfront about everything. They really want you to be set up in the best way possible, and will help you with any wants and needs. My agent was Angelica and she has been absolutely amazing and I would recommend her service if you were a person that knew nothing like I did. Again, fantastic service!

Very good store. Fast and the staff was friendly and helpful.

Basically the only help any of the incompetent employees can provide is to tell you to call customer service. Absurd how hard it is to get any service from this place. The experience was so bad that after 9 days with new service and a new phone I will be canceling and returning the phone. Completely unacceptable, doesn’t even deserve one star.

Would like to recognize Marilyn she went over and above and helped me tremendously

Beverly was very helpful and nice

Beverly was courteous and very professional

Great customer service

Ryan is an asset to the company and will help anyone who comes in for senior citizens! Patient and truly appreciate his expertise and patients!

Beverly was outstanding and patient! Thanks Beverly!

Angelica was very polite and displayed great customer service skills while helping me with my issue.👌🏾

Not exactly main control.

Thank You AT&T for the great customer service. I mean...They were at the door entrance ready to serve me... Where do you get that kind of service? I was out the door phones in hand 30 min. After I entered the there.

Nice experience

We had the best sales lady last night. She was so knowledgeable, even with a challenge to one of our new phones. She was pleasant, professional, and so funny. Lovely personality. An amazing g very pregnant young lady. Child number 3...and she never slowed down once! Thank you!

I purchased an apple watch at the Hewitt store and tried for 2 days to get my cellular plan working on it. I called AT&T customer service 2 times and both times they failed to help me. After a long and frustrating process, I went to this particular store to get my watch fixed and then purchase one for my husband. The representative, Maria, helped me to get everything resolved, my watches fixed correctly, additional lines removed that were set up in error and was very nice to work with. She was helpful, knowledgeable and patient when working with us. Thank you, Maria, I appreciate all you did!

Couldnt of been any better . He went above and beyond service .

This was a couple of weeks ago when I got my new phone Samsung note 20 ultra and needed a new case. Talked to someone about the location for the cases they had. After I was ready to make the purchase a few employees was stand and sitting at two of the tables backs toward me and one facing my direction. It was about after a good solid time someone from the back of the store asked if I needed assistance. It was after that they noticed me and said that they would help. A few months before then I scheduled an appointment and some of the associates had some really bad attitudes. However every other time before then was good just past couple of times not so great.

Management is clearly inept. Individually, many of the employees are very charming and helpful, but it is apparent that the manager does not know how to lead.

Beverly did a great job!

My phone had been acting silly,(touch screen was not responding and sometimes just going black, screen rotation was not working)My luck was the store had just got a shipment of the exact phone upgrade that I wantedThe rep that assisted me helped get all of my data from the cloud and I was out of the store and back to work in less than 30 minutesI want to thank the store representative Uriel M. for his assistance . . . . the guy is a rock star. A very patient and helpful agent some of the others I have dealt with there need to be trained by this person.This was a good experience !

To start, I missed my scheduled appointment (traffic jam) and found the AT&T Store crowded with Customers and an appropriate number of Service Providers which caused my waiting time to be a surprised 10-15 minutes. I was greeted by Marcus who courteously listened to my need, being knowledgeable, I was efficiently serviced.Already late for my next appointment, I couldn’t remain for the complete transfer of Data to my new, purchased Cell.Surprised, I found another AT&T Store in the areaand was blessed with Mikayla, the Service Provider there, who completed the transfer quickly and effectively.Overall, my Saturday Morning visit to AT&T was rewarding and I am learning about my updated Cell.

I am going to start off by saying I have been an AT&T customer since 2001. If this store was the norm for AT&T, I would not continue as a customer.I lost my phone last week and went to this location to get a new phone. When I checked in, I was told it would be 20-30 minutes before they could help and was told to wait in my car. After waiting over an hour to be called back in, I was told they did not have any phones and would have to order one.The following day, I went to another location and they did not have the color I was looking for, but took the time to look up what I wanted, and was told this store, the New Rd & Waco Dr. store had the phone in stock. I called the store and was told they had the phone in stock, but would not sell me a phone. Their phones were only for new customers or people upgrading to a new phone.It is extremely disappointing that this store does not value the current AT&T customers.

Beverly hAd great service

Excellent. Rep

I have a family plan. My mother, daughter and myself all drove together to the store to purchase phones and add my grandson to the plan for his birthday. We were told that only one could come in. There were plenty of salespeople there. They could have helped each one of us at the same time but instead refused to do so citing us driving together as the reason. My mother went in and got a phone as hers was notWorking. The salespersons were snide and condescending. My daughter and I willGo to Best Buy or Target or Walmart. Your salesperson will not get another commission from us. The Waco Drive and New Road store is a dismal FAIL

Great Customer Service

Overall my wait time was less than 5 min. Got there and got my new iPhone 11 and checked out then left. Love my new iPhone a lot!! Way better than the one I had!! Hopefully it will last a few years now and won’t break or have damage to it. Totally recommend the AT&T store for sure!! There really quick and you don’t have to wait long if there’s not a lot of people.

Beverly was awesome!

Stopped in two weeks ago for some help with my plan. They were very attentive and helpful. The store manager who looked like she was just visiting and injured on crutches still managed to stop by where we were sitting and to say hello and thank us for visiting. She absolutely made my day.

Maria was really helpful. Sadly I couldnt make her a sale but she was amazingly helpful with other concerns I had with my account. Im usually a online only shopper but yesterdays experience exceeded my expectations.

Waste of time, customer service reps are lazy and dont know what they are talking about, left want home and got the nEw phone at the correct price with discounts by calling

Extremely stuck up and rude definitely does not live up to AT&T STANDARDS go elsewhere for at&t

Came in for a phone upgrade and the sales representative was excellent! Looked at my plan, got me a better plan AND SAVED money off my bill. Couldn’t be happier! Excellent store!

Monique was awesome! Helped me every step of the way! 10 out of 10 recommend. Very friendly and helped minimize the expense of getting a new phone

It was an easy and quick visit since there was no wait. I just needed a few chargers and bought a total of 3 wires and a double charging box so I got 20% off. This was a good visit.

Beverly 300% helpful

AT&T repretative Pamela at Waco store at 4330 West Waco was knowledgeable, patient and carrying‼️

Ana was an amazing sales associate, she was very helpful throughout the entire process and thoroughly explained everything that was happening, and what was what.

Great, knowledgeable and helpful fast service. Id highly recommend the staff. Excellent in every way.

I visited the ATT store in Copperas Cove, Texas to transfer service and billing to my name and account. I was there for an hour and walked through the process with the store manager. I thought all was well until I traveled out of state and learned that despite paying a plan that allows hot spot use, it was not available to me. I called the ATT customer service and learned that the plan was being paid by me but still had my exspouse as the user. I was not able to make changes or update my account over the phone since it was still listed under him. This was supposed to be taken care of during that instore visit. I was told to visit a store but the nearest store was 90 miles away. To this day it is still in his name because I have no faith in visiting the local store again, especially since it was the manager who helped me.

Pamela V. Did an amazing job with my 2phones we purchased yesterday and tried to get them ready to use, I succeeded in messing the procedure up,she didn’t bat an eye,she knew exactly what to do and did it quickly,she has my gratitude att is fortunate to have her,good luck pamela

Great service! Deana Somera was very helpful with my issues and took time to help someone with little technology knowledge.