Thanks for finally getting a team that knows what they are doing. I was hesitant returning to this location because of a bad experience I had last year, but this location has completely changed. The team made us feel welcomed and answered all of our questions. My biggest surprise was the manager actually came over to make sure we were doing ok compared to in the past never being there. I encourage everyone to go visit this location and their staff.

So grateful for Dominic for helping me upgrade my phone. He was friendly and easy to talk to. The staff helped me upgrade my phone and understand the differences between my options. They were so friendly and fun to be with during a normally tedious task. Thanks a bunch!

Wake Forest AT&T has really improved their operationsTheir staffing has increased. Staff is most knowledgeable and helpful with a most positive attitude.Enjoyed my visit and will gladly revisit this store in the future.

Noah was an awesome rep to work with. He greeted us immediately at the door and provided us with excellent and quick service. We transferred 5 lines from sprint to at&t with purchasing 4 phones.

NOAH is the man. He give us an amazing customer service experience. He knew exactly what he was doing, and got it done quick.

Nick was just wonderful! He was very polite and friendly, and he also knew his job inside and out! I was in for a phone upgrade. When I told Nick how much my bill was just for me, he reviewed my account and was able to save me some money. While he was helping me (he was the only employee at the store), other customers came in and he politely greeted them. I’m visiting from Florida and I have to say Nick runs circles around the employees at the Largo FL store! This was the absolute best experience I’ve EVER had at an AT&T Store.

Employees were great but had to wait way to long on the store equipment. I pad battery kept going dead. If that issue was corrected this would be over 5 star. 10 star. Employees need better equipment.¹

This store (Wake Forest) is about 10 stars above the one on Capital Blvd at Spring Forest.A young man Nick was probably the reason. He answered all my questions, was extremely helpful and went beyond to give good customer service. The AT&T employees at the Capital Blvd/Spring Forest Rd could really learn and benefit from this young man.As a business owner for 48+ years I have seen the (BEST) customer service at the Wake Forest store on Retail Dr and the absolute (WORST) at the Capital Blvd/Spring Forest store.

Dominic and the staff were great. They definitely helped us upgrade and lower all of our AT&T bills. Highly recommend them, customer service like this is few and far between.

Great Staff!!!! Dominic took the time to make sure all my questions were answered. The manager even let me daughter watch Frozen on their tv while we were switching from Verizon.

The guys were nice enough but LIED to me. I am in a 3 year contract. Cant change now because I cant get the value of our trade-ins back. Corporate will do nothing because I should have verified the terms on the website before I committed to the lies the store told me.Buyer beware!!!!!

Nick has been Awesome with sale and transferring my new phone!! Very patient!Jasen was also helpful!

Nick and Christian were awesome! They helped us so much and we are very appreciative.

It’s been a great pleasure to have these guys work with us: Jerett and nick were fabulous and could not ask for better service! Will recommend to all my friends and family. They diserve a raise!

Great experience with Nick at AT&T! Saved me from a terrible carrier. Great personality and very good customer service. Great job, thank you!!

Nick is the MAN for personalized service seek him out in Wake Forest at the Retail Dr Store!!!It was time to update from my old iPhone 7 and Nick walked me through all of my options, the cost, their benefits and the pros vs pros of each. He updated my plan, synced the old phone’s data to the new and sent me on my way with a smile on my face. What more could you ask for? Go see Nick!

Son broke his phone and was faster to go into the store for our best options. Nick Sevivas helped us and was able to save me a lot of time & money!! So happy we decided to visit the store. Little to no wait at around 4pm when we went! Thank you!

I can’t say enough about the smooth transition from our old providers to ATT. Jerett and Nick were nothing but amazing. They are very knowledgeable and help until you are 100% satisfied. In our visit today we met a new team member Dominic, he was amazing came out and played with our boys while they waited for us to finish up trading in phones for credits towards our new account. I recommend if you need anything to reach out to these guys.Thank you guys for an amazing customer service experience.

Nick and Noah provided excellent and quick service. I would definitely recommend this location

Recently got phone upgrades and Nick and Dominic were super helpful for both visits we made to the store. Would definitely recommend this store if you need to upgrade your phone

Nick was awesome! He was very helpful, friendly and was able to help us with everything we were looking for. Highly recommend this store.

Nick was a big help today with getting me set up and everything transferred over to my new phone. Would definitely recommend.

Employees were very informative and helpful. The manager even took the time to make sure we were completely satisfied before we left.

Between Dominic, Nick, Jarett, and Noah, we were helped thoroughly and successfully! I had a lot of things going on...trading in phones, iPads, etc. and getting new phones and iPads, yet they were patient and willing to answer all my questions! Im pleased with the service that I received! 😊 The Wake Forest store on Retail Drive is awesome! ❤️

Nick is great! Go here if you need help with old phones. Especially if you are on a trip.

Nick did an amazing job upgrading us to the S21!! Very professional and personable.

Nick was friendly, great customer service, excellent sales person ! He knew exactly what I wanted & was very patient. Very informative!

Nick was super quick to help us and gave us all the information up front. It was a seamless process

The store was amazing very patient with me worked with me and nick was amazing and up-sell me but he was kool and was very helpful we’ll definitely be back

Nick and Sincere have provided me with excellent service and I very much appreciate their help.

Nick was very nice and helpful we came in for just hotspot and decided to switch to at&t he was a wonderful help!!!! 5 stars

Great location. All staff try to help but it can get backed up sometimes.

Nick was great and patient with our trade in! Great customer service and conversation!

Sincere was excellent. Best customer service ever.

Wonderful rep Nick! So helpful.

Prob the worst service I’ve ever received from the store. I wouldn’t sell stuff if you don’t want to help after the fact.

Nick has taken care of me, with the best customer service!

The sales nick! Was very helpful and real cool and solved all of my problems !

The staff was amazing!! Everyone is trained to perfection, the manager I swear she was so so helpful and explained everything! She has an amazing team. So glad to be with at&t and have a local branch I can go into and know that I can trust the people helping me with my service and questions.

Nick at the AT&T store in Wake Forest on Retail Dr. was awesome and saved the day!

Nick is special!! It was a delight.

We just purchased a new iPhone from the Wake Forest store and Adrienne was most helpful. Although the process was long and frustrating because of the wireless connection at the store (not the fault of AT&T) our overall experience was excellent. I had to go back to the store today, to complete the transfer of my number and once again Adrienne and Trevor provided great service and had me out the door in a flash!

At first we thought we had a great experience with Brian, that is until our first bill arrived. It is nowhere near what he told us it would be and now I get to go spend hours of my time to go back to the store to see if they will make things right. It’s one thing if it’s $50 more but $300 more is absolutely unacceptable!! Might wanna make sure your customers are made aware of the actual details of what their first months bill is going to be before they leave and not just be concerned with selling them on what’s new, especially since every transaction, regardless of how small it is, takes hours to complete! Will update review if things are fixed and if not, you can guarantee I’ll be calling corporate and more because this is ridiculous!

Very professional and courteous Nick

Nick was very helpful.

Love this store!

Nick was wonderful.

The best customer service ever, I highly recommend this store!

The ladies at the AT&T store were extremely helpful in helping me set up new phones and transfer service. I had started the process online, but ran into complications. They got it all straightened out for me.

This store doesn’t even honor what the att website says they do after scheduling an appointment online with them! And then the employees in the store try to act like you don’t know what you are talking about and try and talk down on you like you are a child!

This location has awesome sales reps Who care truly about your overall experience than just closing a sale. MK was the person I dealt with and she was excellent!!!

Charlene & Brian are excellent! They were patient and took their time with my partner and I! Every and all of my questions and concerns were heard and taken into consideration. I highly recommend this location and to work with these two, you will not be disappointed!

Had a great experience here the other day. Susan was very helpful and made the whole experience very enjoyable. We were also there right before close and she did not seem to mind at all. One of the best customer service experiences I’ve had.

Terrible management, god awful lies about how much your phone bill will actually be. DO NOT GO HERE or Louisburg AT&T. They will force you into accessories and you originally should be walking out with only paying $40-$60 out the door. Manager Brian will put an extra $175 on your final receipt. He will tell you that you’re getting an extra $100 or so off your bull every month but you won’t get that for another 5 months and you WILL NOT be reimbursed. DO NOT GO HERE!

Nick was great!

Kobi thinks hes slick. Im assuming the manager Bryan is in on it. Long story short, I went in there to get my free phone and lo and behold, 2 weeks later my bill was bloated by 200 bucks. Dont trust this store, go in there with your guard up if you have to even go.

Please may I take this time to “Thank” Charlene and Alexis for their kindness during my visit at AT&T. Charlene was extremely professional and attentive to my requests. Brian is an outstanding District Manager. What an outstanding team!Thank you,Althea Ordway

Excellent service!!

I went in there to get iphone which was on sale, weeks later I got my bill, it was up by $150. I got my bill with full price for the phone. NEVER TRUST THIS STORE. I would say when ever you go to att store, record everything they say, it will be useful to defend. I would suggest never go to any ATT store in your life. I faced this problem with almost every att store.Ive been calling the store for 2 months and manager Brian never responds.

Great team & management! Highly recommended!

This store has been great to me everytime I’ve been with excellent service

Alexis was very helpful with my new phone purchase as well as my issue with my old phone! Recommend this store highly

Brian is so awesome! Saved our family so much money and we are very happy customer with our services!

Wake Forest store staff was amazing they had great customer service and the store clean, and the staff was friendly I definitely go back there for service

The team here at this location was great did everything right and was supper nice Alexis was the best

Alexis was very patient and helped me set up my new plan. Great service. Thank you!

It was time to upgrade my phone. Trevor was my service agent. Trevor was patient and very kind. He helped me later that day on the phone when I had some questions. He went above and beyond

Brian was great. He explained all my options and available promotions.

Great experience! Charlene was very helpful.

Charlene and Alexa were great, thanks for all your help!

Placed an order online and they didnt fulfill it. Sales people at store and on phone very unhelpful and rude.

The service was great, the staff and the environment was very welcoming!

Went to the store because my phone was messing up found out how old my phone really was and that technology had changed drastically Brian and his team of people led me through a very cool process and I got a sweet phone now that works amazing my hats off for the customer service and the experience that I had

Brian was excellent - could not be more helpful / glad to make the change!

Great experience very helpful customer service

Need more reps for faster service.

Thanks for the huge help great job

Great people with excellent service

Alexis awesome and very helpful

SIOW.