I agree with other comments there are rude workers, but there are also nice employees that assisted me (when I asked). They have a good selection of hair. They arent as helpful as the other one next to Roses but they did have a great selection. I did have to use some chose words for the women ring me up because she was taking her time, mumbling something to another worker but the girls helping with wigs were helpful (again I had to ask, and Im nice about it). I will keep going because its not like others treated us better for decades and we are going to help them be better while keeping the dollar in our neighborhoods. I got a unique dusty rose blonde wig.
I would have given it 4 stars but the customer service is slipping. The women store associates are highly annoying. They seem to want to be in competition with the original locals. It states black owned, but not all people are kinsfolk thats for sure! The head man (possibly the owner) well versed on black hair care needs. Pretty sharp on hair extensions knowledge as well!
Pretty poor service lol. Got here fifteen minutes before close they locked the door turned the lights off and went and hid. I can see them hiding as I am writing this. I just needed a few packs of braid hair for my appointment in the morning. 😂 Bummer. I’d go anywhere else if you have a choice. Bad character.
Nice found what i was looking for, witch was the wavy wig wit head band
Has everything you want and need. My go to place in DC for haircare products and shaving supplies. Even my mom loves it when she visits from NYC. Helpful customer service.
Has great selection of products and friendly helpful service. Conviently located near a major store and access to the bus. Found everything I needed and more. Especially pleased with my hair purchase!
Didnt see the hair I wanted for braiding. They sell out very fast.
A pretty solid selection of products from braiding hair, to hair maintenance and dye. Prices arent super crazy either. Been a customer for years upon years. Its one of the first beauty supplies that come to mind when in need.
This is a well stocked Beauty Supply store, organized, variety in products, easily accessible and identifiable. The team, although small are motivated to serve each customer.In addition to all the above, whats tops is the simple acknowledgement ( hello) and a(thank you, have a good day) that the team imparts.
This is the only beauty supply that I go to they are like family to me I love them so much everything I need they always have it always not sometimes I highly recommend going in when it comes to your hair care and your skin care needs
Your basic beauty supply store. No one offered to help while I was there so I called a friend but otherwise it was a regular shop.
I love all of you the best customer service ever ❤
These people are not good for public relations. Too pushes and they dont have any PUBLIC RELATIONS WITH PEOPLE I WILL NEVER GO BACK TO THIS PLACE AGAIN
I just had a very rude experience here. My mom, my boyfriend, and I went in here after leaving out of Walmart having never been in the store before. First, no one greeted us. There was a whole man perched in the middle of the store mainly at the front and he did not speak. I’m now assuming that was the manager. We looked around for a bit. The prices are okay, I wouldn’t even say decent, especially not for that area. I’ve lived in Montgomery county for a few years now but before that I grew up in DC. I even used to attended the middle school down the street (Paul). My mom and I come across these faux locs. Some are priced the same and others are not. We frequent beauty supply stores and this is usually because of a sale or undesirable color so that’s what we assumed. We checked the whole row of this particular color and style to be sure that all of them were marked the same price of 1.99$ believe it or not. We get to the front and the cashier asks about the tag to the guy who was perched at the front. He says to her “No, that’s wrong it’s 12.99$”. Which we reply “well these three and the whole row ofthese same packs of hair are labeled “1.99$”. He then scoffs that “Nothing in here is 1.99$“. Interesting because I for one noticed that many of the cosmetic products at the front of the store were starting at 1.99. Yknow the beauty supply lip gloss and things like that. So maybe the hair isn’t 1.99$ but there are things in the store that are indeed 1.99$. My mom was still going to purchase the hair even though the man was being rude about it. I told her not to because even the Asian beauty supply owners that have been in the game for a minute have realized they need to respect and work with you to get your black dollars and continue to get them. The lady at the counter then says “sorry” for that and I reply that it’s fine because there are multiple items misprinced throughout the store. Pricing is not consistent at all. Rather than the manger taking offense then going on the defense how about using a little customer service and apologizing for the mishap? There was no need to jump down our throats because one of your employees were trying to be quick and made a mistake. The manager was very disrespectful and continued to say things as I was talking to my mom as she was checking out. He even let out a chuckle as we left. You can not own a business whose main demographic will be black women/ black people and not respect them. Especially in that area or Georgia Avenue. You can not do one or the other. I’m a licensed cosmetologist at that and you best believe I will not step foot back in here and I will not recommend this place to a soul. I’m not one to control my mother’s money and she really wanted the other product outside of the hair that we passed on. You best believe that’s the first and last pinch of money they’ll receive from me or anyone I know.
Worst customer service ever. The employees do not speak, say hello, and completely ignore you. I was standing in like for 10 mins waiting on the cashier to stop having a personal conversation with her friend. Then when she finally came to the register, she did not say hello, the total, or a thank you. Completely rude, will not ever return. Work on your customer service skills, and stop ignoring customers
They have everything you need
Pretty decent inventory, some of the units are high up and its pretty pricey, but I got what I needed.
I like that every time I go there, this store has New Hairs Extensions. I can get Dettol shower soap plus all the nice beauty accessories! Thanks y’all Peace and love ❤️
Discount price on hair extensions and makeup, eyelashes. press on nails, and lipgloss
They are very accommodating and knowledgeable, they have a variety of selections, loved my shopping experience!💜
Well..... I been going to this beauty supply for 8 years now they are the best beauty supply store I went to that’s on this side. They do have real hair it’s just not cheap you get what you pay for. But anyways I love they’re energy and they’re always on there A game when I walk in and see. I really like the manager, only because he always try to help and find the things I be needing.
Good prices
7410 riverhill rd Oxon hill,md 20754
The dont offer refunds or exchanges, horrible!
They have a wide selection of cosmetics and hair, from braiding, crochet, weave and wig to hair care, skin care and accessories
Its for real the wigs are nice and they have a discount card yes
I love it! When I came there I needed help as to what kind of products to get for my hair, which they were very helpful with to make my decision. I will definitely be back again.
Went there to find Nairobi wrapping foam and they actually had it. Just wish the staff would have greeted me when I walked in and at least offered to help. Otherwise, couldnt complain...my first time there and walking around to see the products wasnt a huge hassle. Great selection especially if you are into weaves and extensions.
Very nice and professional people who work there.
Alot of products but you do much better helping yourself....trust me
Alot of choices overwhelming
Love this place
Theyre going out business and everything is 50 percent off.
Went here after reading the reviews to see if anything had changed. Well, Im happy to report that it has. The staff was pleasant and expedient. No complaints here. Just wished I knew their store hours...
Great product and wigs
Don’t think I’ll be going here again, rude employees and poor selection of wigs.
These people are thieves! They sell SYNTHETIC wigs for over $130 when you can find the same ones other places for less than $40 beware! I purchased a wig here for $135 and the woman who helped me get the wig actually removed the label before I purchased it without my knowledge. When I got home I searched the tag inside of the wig that provides the manufacture website and after searching the name of the wig online, I found out how much money they stole from me. The wig costs about $40. These people are scammers. Dont buy wigs here.
I love this place. The only place I go to get any hair and beauty accessories. Great customer service and always stocked with plenty of options for fashion and beauty.
Nice
Always have what I need
I dont like this cheap quality place or the prices!! Go to Beauty 4 U for best quality and the price is right
Very nice very big nice selection of products
I came to this store because it was near my home and I was in need of some hair products. As I was shopping, no one offered me any help and I was the only customer in the store. I was in there for a good 30 minutes when the owner walked across the street to the police station, and called them to the store because he was accusing me of shop lifting and I wasnt even done shopping yet. Needless to say I kindly left the $50 worth of products I was going to buy there and walked out. While I was shopping I did notice that some of the products on the shelves seemed a little old because they smelled kinda funny. I will never shop in this store again and hope they go out of business.
Fast customers services... they have Spanish speakers, Arabic, Amharic and others ... very pleasant ... manager very nice, the Ethiopian girls and the Dominican girl also very nice ...
Good customer service . Large variety of hair products. The store is very bright and clean.
Best store ever love it everything you need for your hair is there.
Customer service was great. Store has a large selection and great products.
Love
Very nice and helpful employees! And they have Good combination of beauty supply in the store.
Never open on time. Ignores you unless they think youre stealing. Dont waste your time calling. They put me on hold to talk and forgot I was even on the phone. When I tried to call back I got a busy signal because for some reason they dont have another line?
Excellent customer service and an excellent selection of wigs, will definitely come back again.
Great... i called looking for a wig and they checked to see if they had it for me b4 i drove all the way from md
The best beauty supply store in Washington, D.C. great customer service. They have just about everything you need all for reasonable prices and they have a full wall of bundle hair and a mini room of temple hair, its so amazing in there
If you enjoy doing your own hair great place to find products.
Broad selection. Very helpful staff, especially in wig area. Human hair is way overpriced.
Omg the Dominican girl is so cool ... she knows a lot about all I need for my hair, love it ...
Love this place. Has large selection of products and hair.
Lots of stuff to choose from, love it
I can always find what I want and if not the have a lot of choices regarding something similar or close to what I want, thumbs up
I really like this beauty supply store, the selection is great with reasonable prices.
If i wore wigs and weave it would be 5 stars.
This was my 2nd time going to this Beauty Supply store, the first time They did not have the type of Hair I needed . I had a hair show to do and I had to get some things we ran short on, and I Needed some hair, there choices of the weft hair for weaving Sucks. And the few they have are put up so high you cannot reach them or get to them. And yet there out on display on the d=sales floor .so the customers should be able to see and get them. you would think... But in spite of this What was so annoying and really sad. The people in the store just were no help. One of the Sales girls was just standing around talking with one of the other helpers and I had to go to her twice and ask her to help me. she just seemed to answer me but not help me if this makes sense.. I was shocked because a lot of people I know who work with hair shows told me to go too this store I would find everything I need and the clerks would be really helpful.. Well they must of been talking of a different place. Because this is not the case .. They have such a big store and to not have the most popular types of merchandise is sad. And some customer service training would really help there business because even when I went there a few years back.. I had the same awful experience with the people who worked there. It a shame ..
They have poor customer service and are extremely expensive.
I have been going here since it opened and have never encountered any of this the people are very nice and friendly
They never have any wigs always out so not going back🙄...
DONT GO.! Only Go If you Have a Hair Emergency. Other Than That STAY AWAY.! Dont Get Me Wrong the Hair Selection and Products Are Everything You Could Imagine In Weave Heaven. BUT they watch your Every move, I wasnt in there for 6 minutes and this lady came running behind me. Also Theyre very rude she walked away and didnt come back when I asked for help. Just Stay away. smh
A variety of hair. Good selections good prices
One of my favorite beauty stores
Large inventory of a variety of hair, skin, and wig care products. Also a lot of artificial hair pieces. But the proprietor seems to be overly watchful so that i only go there when I cant find what I need elsewhere.
It seem like they got everything ...especially hair stuff
Tons of items to choose from, but owner tries to push products ts on you even though its not what you want
Right when i walk in the store, the people that work there just look at u. I was looking like i needed some help but no one came to help me no one even said good morning how are u doing nothing like that i just had to look and didnt even know were every thing was at. i was in there more then 15 minutes i was like can someone help me like wtf. I need some help. so i just left and didnt come back no more after that
They have all the latest products, but the staff suck and never greet you and are not welcoming.
They are very friendly and kind and helpful to you !!!!
Great variety of things
They always have what you need
I love it.
The store was very neat and clean however I would say sub par customer service.I believe that sometimes a business will think.oh people will come nothing special we have to do..Thats not true you have to work hard to keep.your customer.
Alright selection of hair, good selection of products.
They are rude and you have to wait for them to unlock whatever you are trying to buy
Huge inventory!! Very nice staff and reasonable prices.
Wide variety, clean, and very helpful staff!
The always have what I am looking for
Product that I was looking for was there, in and out within 5 minutes.
Yep very convenient.
I’ve always had a wonderful experience
I just tried to purchase one thing at 7:50pm and I was rudely brushed off. The closing time says 8:00pm on google.
Every good service
Great customer service
The best store in DC I love them
Terrible customer service and overpriced products
Great selection of hair but all sales are final on every purchase, which really sucks, because sometimes you buy the wrong thing...
Cheap. Prices. Nice. Service
Always stocked
Always well stocked
Good for beauty products
I knew what I wanted so I went right in and picked it up.
Love love love this place