Needed a chip repaired on my countertop ASAP before selling my home. It took a few times following up to get an appointment, but they stayed patient with me as I kept calling. Kevin did a great job on the repair and the countertop looks perfect again
H2O Granite was top notch in customer service! Jesus assisted us from choosing a granite to the install. He communicated well throughout the whole experience. He went above and beyond to make sure we got our desired result! We are in love with our new countertops, and so happy we used H2O Granite! We would highly recommend them for your next remodel or new installation!
Work was fine at first but then the sink they installed in the island fell down and I mean the sink completely fell down onto the ground below. Apparently there was no support and/or the glue they used was inadequate. I have called numerous times over the last 20 days with the only response being they will ‘place [us] on the schedule.’ No call backs, just a text. Work is supposed to be guaranteed but if this is how they operate, I would not waste my money on this company - their customer service stinks and they do not back up their guarantee.
Amazing experience from start to finish! Very good customer service. Showed up on time. Got the job done well.
We love H2O Granite!!! They are easy to work with, provide amazing customer service (James and Jesus were awesome) and showed up and finished the job fast!! I would Highly recommend H2O granite.
They did an outstanding job! So easy to work with and got it done way faster than I thought. Gorgeous work! So happy with them and will be using them again!!!
H20 Granite installed a beautiful quartz countertop for us a couple months ago. We love it! After we put the order in, the countertops were installed in about 4 weeks which is so fast compared to most companies. Really good company to work with.
I put new counter tops in when I remodeled my kitchen. I was very happy with how patient and friendly they were with me. I would use H2O again and I would tell my friends and family to use them.
Do not use this company! . We went through Home Depot and these guys were the installers. After 11 weeks of holding up other subs and being told we finally had an install date, we found they had not even ordered the material. They said they had done the templating. This was not true. They said they had called. This was not true. We are starting completely over after waiting 11 weeks. Dishonest and unprofessional. Save yourself some realdisappointment and run around. Btw we spoke directly to the installer. Trying to blame Home Depot is just another deception and lack of professional accountability. Now they are saying we are on their schedule for May? We paid 9k in January. We fired them, as did Home Depot.
Their price is best in town. Get your stone from Rio stone and have h20 fabricate. The waiting times are waaaay shorter than renaissance and countertop source. Quote for our kitchen is $1000 less than countertop source AND includes demo, which cs does not.
These guys were amazing to work with! They were very accommodating and did such a good job. Our house flooded so they were helping put our countertops back on. During the process one of my kids broke one of our quartz slabs right in half. It was so bad! They were able to repair it so that you can’t even tell it was broken. We were overall very impressed with the price and quality of work. We worked main with Kevin and Ladd, awesome guys. Highly suggest this company.
Best experience with this company. They were the most professional and timely when it came to our hone remodel. I was on a tight budget for our master bath and they complete worked with me. Our sink came apart and they quickly came out to repair. They are true to the word and honest. I really like their team, including accountant. She was great to work with.
I have been working with them for a few months now and their team is great. Great price and attention to detail is good. They have taken care of all of my clients very well and with a quick turn around.
Nothing, it was the worst business experience ever. After all the negotiations we gave a deposit they wanted to charge more money. After taking time off work to negotiate another deal they still wanted more money after sealing another deal! Finally we were told they had enough left over from what we already purchased to complete the job and was charged again. When installation time came we were told everything was beautiful and ready to be installed. However at noon we were concerned because no one showed up to install. After calling them they forgot to process is part of the order. We never got a courtesy call that they wouldnt be there. Finally when they did show up they were there until 11 pm at night. The granite was not sealed the way were told it would be. It feels like a gravel pit instead of being smooth! $11000.00 is a lot of money for that kind of service! Fortunately we purchased our carpet elsewhere, We can only imagine the hell we would have to deal with again. One star is overrated. BEWARE.......
Great experience with Ladd, Brett and the installers. So very happy! Price was amazing, got the job done in 4.5 hours, wish I could post pictures!
Brett and Kurtis came and installed our Quarts countertops today. They were great guys as well as fast and efficient workers. We love our countertops! It really made a huge difference in our bathrooms and kitchen. I would recommend these guys to my friends. I’m sorry to hear that others had a negative experience.
A company doing our disaster restoration contracted H2O to come fix a job from a previous installer. The installer came over and said that he could fix the seam which in his term he meant he could make it look better. It did look better but was far from expectations that he previously left. When my wife returned home he was still there and simply jetted without talking to her letting her know how the job went. We noticed that he didnt even finish sealing around the edge and bottom where it connects to the cabinets and wall, so we had to call two additional times to get them to come back out. I also tried calling him direct and left 4 messages and it it took 2 days for him to return my call.
I had a great experience with Ladd and Kevin with purchasing and installing of my countertops! They responded in a timely fashion, were very reasonable in price, and assisted in any questions or needs I had.
They just cant do itAfter they installed our quartz countertops I was disappointed to find out that its not possible to cut out a stove cooktop without a seam right in the middle. Hmmm, I NOW know several granite and quartz fabrication shops in town and they can do it. But I quote cant do it, its just not possible with H2O, that is...As for quality Id give a 0 if possible. My bathroom sinks are not only installed crooked they have overhang that is uneven, and all edges are poorly cut and polished. Also the amount of silicon they used was astounding. I will be scraping it off for probably the next year, maybe two...If you value your money, time, and home do not use H2O you will regret the decision. They might give you the best price in town, but there is a reason for that. Dont waste your money.
Helpful, quick during the process of choosing granite and sinks. Havent installed yet as we arent to that point in building, but am happy so far.
Ive done a lot of business with this company and theyve always bent over backwards to take care of me.
BEST GRANITE PLACE EVER