I’ve shopped here several times here in the last 6 months or so. They’re products are phenomenal, even if a bit expensive.What’s lacking in the customer service in the store (their HQ customer service is beyond stellar). On three separate occasions I’ve been put off by the staff. I chalked up the first time to retail fatigue. It can’t be easy right now. The second and third times, that’s on them.1. The first time I came to the store, a woman ignored I was in the store. It’s less than 1,000 sqft - you have to actively avoid someone if I’m not being acknowledged in some way.2. A second time I was returning a pillow I bought online and was accosted (by the same woman as the first time no less) about why the pillow didn’t work for me. Innocuous question, aggressively asked.3. Today, I was buying a new down comforter and had been looking at their baby pillows online because I wanted one for my nephew (not that I even need a reason). I saw them and said “oh you have the small pillows” and got back a condescending, “um those are FOR CHILDREN.” Tone and delivery are key. I guess kids are the only people who can buy them. I told them I’d just buy it online. It’s petty of me, but what can they expect after that?The staff here should take a page from their HQ colleagues and work on their people skills. I’ll still shop here, but online. I’ll pay shipping fees to avoid these folks.

Ok, the bedding there is quite literally DREAMY❤️!

First time to a home goods store in this price range. The store currently allows 4 customers, not including employees, in the store and will pull a caution marker at the door showing capacity is full.The displays were really nice. You have to use the provided hand sanitizer to touch anything in store. Both employees that helped me and my friend were awesome. One carefully explained the difference between the towel types since I was buying for my mother and the other helped me get the bathrobe Id been eyeing for awhile.The vibe in the store was calm and I enjoyed my visit. Loved that they give you a linen totes as a checkout bag instead of plastic to reduce waste.

Friendly staff and exquisite products!

Pickup was fast and COVID safe.