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Tubs R Us Pools and Spas
2401 Falls Ave, Waterloo, IA 50701, United States
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Tubs R Us Pools and Spas

Comments
Ma
Review №1

A nice find. They have anything you might want regarding pools. Pretty good place to know if youre working in any kind of place that has a pool

Li
Review №2

Tubs r us is the best!!! Chris is so helpful and knowledgable!

Na
Review №3

We were looking for a hot tub and walked right in and luckily they had the one we were looking at right on the showroom floor. Mike gave us a great deal and had the tub delivered the same day. The only reason I am giving a 4 star and not a 5 is that the tub was not cleaned out when it was delivered and I had to climb in and give everything a good wipe down before we could fill it. However, Mike was great and even threw in an LED tub light and a step for us.

Am
Review №4

Very informative.

he
Review №5

Super nice and helpful

As
Review №6

Very friendly, willing to help you not sell you!

Do
Review №7

I bought a Green Mountain Grill from them this spring(2016). When I got it home I couldnt get the wifi to connect due to not having the password(serial number) printed on it. I called them they expressed their concern and in the end exchanged the control board and gave me a bag of pellets for my inconvenience. The fact is that this was not their fault and they still made it worth my while! Ive gone through at least 400 pounds of pellets and have had nothing but amazing food! I been using this instead of our oven this summer and love it!

Le
Review №8

We explained we are new to pools and had questions. We were just about to spend more than we planned to purchase chemicals when salesperson insulted us saying we had to decide if we wanted help or not because we had to pay for his experties. He stomped off, and when we went to leave he said we shouldnt have a pool because we couldnt afford a pool. Very bad attitude from salesman from moment we walked in. Funny thing was he told us what we needed and how much without asking the size of our pool.

Cr
Review №9

I had a horrible experience with Mike after buying an $800 Green Mountain Smoker Grill. To make a long story short they sell Lumber Jack brand pellets not the Green Mountain brand. They swear by them so naturally I started by using that brand. I had a terrible sooting problem, chicken would turn out completely black after only 2 hours of smoking. Mike helped me get my first replacement controller from GMG, when that didnt work he wanted me to talk with to GMG directly, they sent another controller and that didnt help either. I contacted Mike and asked how I would go about getting my money back, I was upset but I never raised my voice or got mean in any way. He said he wont give my money back I would have to talk to GMG. He said that no one ever has any trouble, I said I didnt believe that and before I could finish me sentence he literally hung up on me. It has been months and he has never called back.Since then GMG has been great, they sent a 3rd controller and urged me to start using the GMG brand pellets. In fact they were shocked to hear that Mike was selling the other brand. Since I changed pellet brands I havent had any trouble, I did a Turkey over Thanksgiving and it turned out golden brown, the best tasting bird I have ever had. I feel that all the problems I had with sooting were due to the poor quality pellets that Tubs R Us sold me. GMG is a good company that stands behind their product. Mike at Tubs R Us on the other hand does not.

Information
56 Photos
9 Comments
3.4 Rating
  • Address:2401 Falls Ave, Waterloo, IA 50701, United States
  • Site:http://tubsruswaterloo.com/
  • Phone:+1 319-291-7004
Categories
  • Grill store
  • Hot tub store
  • Pool cleaning service
  • Sauna store
  • Swimming pool contractor
  • Swimming pool repair service
  • Swimming pool supply store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–2PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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