I have had the pleasure (not) of dealing with this company due to being mandated by my medical insurance company for sleep supplies. I changed medical insurance due to this. I am being billed for items never received and being billed by a Homelink contractor for sleep supplies provided they were never paid for although Homelink has stated more than once they paid. I cant understand why any insurance company would use them for any service. They are shady at best. The more I read the more I believe they are intentionally deceiving for their financial gain.

Good

I believe a handicapped case manger handled my DME order. I cancelled my 2nd order after waiting 4 weeks for regular crutches. Instead, I ordered through EDGEPARK and got crutches in less than a week. So I couldn’t ambulate during that whole waiting period even though I give her the Rx before the surgery. I submitted a patient order twice on the VGM website and got the same case manager twice. It was only through dialogue and failure of the first order that I realize the same case manager was incompetent. During the first order my GEHA claim specialist said the faxed document was sent but missing pages. The specialist statement didn’t match the case managers statement and I realize she probably faxed it wrong or incomplete. She also canceled my 2nd order 2 hours before the Rx was faxed from my doctors office. Which means she made no effort to communicate with my doc’s office and did not reopen the case after receiving the Rx.

Terrible company, instead of billing me one time for C-pap machine they placed me on monthly rent to own. I informed them that I was at my insurance cap and they should have covered the entire unit. They said they covered the rental until my insurance cycle started up again. So I paid rent for a few months and when it was supposed to be over I got another bill for $25. Called again asking what this was for and they said monitoring. I told them I dont want that and was not going to pay for it. Next thing I have a $25 ding on my credit. When I called back they now said it was for more rental. Tried to resolve with them and they kept cutting me off. Phone would go dead and no call back. They had my number and I would tell them to call back. Each time I would sit on hold longer. Just decided to pay the debt collector and not give these people any more money. Seems corrupt and unethical to have a company owned by an insurance company double billing customers and not allowing them to get billed by the company they get their supplies from. Maybe the MN Attorney general should do some good and look into these people.

Not only do they keep getting my copay wrong but they often do not send my diabetic supplies on time. This last order I have been waiting 11 days for my dexcom after they promised to expedite it. When I called they said half the office was out last week for a funeral. While I sympathize, I need my supplies to stay alive myself...

Horrible.... My husband is the patient but bill was in my name and I was forced to pay... Because they sent to credit report.

Terrible communicators. Sent a bill to a collector even though when I called Homelink on multiple occasions they told me I had no outstanding balance. I ask for a receipt for reimbursement purposes after each order and they never send it. I ask every single time and they never send it.

Ive contacted them a few times after I was told that my medical supply company had not received payment (from Homelink). Homelink assured me that it was being taken care of and my payments have been going through. Got a letter today from my medical supply company saying they will not be sending any more supplies due to no payments being made to them by Homelink. Keep in mind, I pay my bill to Homelink every month... I contacted Homelink and am now being told by them that my medical supply company had a policy that Homelink was unaware of -- they only allow people to be 2 full payments behind, and I am 5 full payments behind. My options are to pay my oldest 3 full payments or find a new supply company. HOMELINK SET UP MY BILLING PAYMENTS TO $25/MONTH, I DIDNT REQUEST THIS AMOUNT, THIS IS THE AMOUNT THEY TOLD ME I SHOULD BE PAYING. WHAT THE ACTUAL EFF?!?! So now, because of their ignorance as to how to setup a billing statement, I will not be receiving my medical supplies. I could have paid $100/month or whatever the case to make my payments make sense - but now I cannot pay $2000 at the drop of a hat to make up for the 5 full payments that I am behind. This makes absolutely no sense to me and I am going to contact every person I possibly can up to the state attorney general because this seems like they are running some sort of scam. They should not be in business.

Horrible customer service. Billing doesn’t get up dated. When you pay they never take it off your balance. No one ever answers the phone.

Yep, its a nightmare; waited over 25 minutes to talk to billing to let them know I had already paid the 13:95 that I was billed for a 2nd time. And in the 2nd bill they had threatened to send this to a collection agency. This organization needs a major overhaul. On a positive note, after I left a voice message, they did call me back, within 5 minutes and apologized and promised to get it straightened out with billing. Nonetheless, getting a 2nd billing, after Id made payment, with a collection agency notice is poor, poor business. For 14 bucks? Really?

Unprofessional. Ignore patients phone calls, order requests, complaints. Sketchy practices and management. Continuously order wrong items and supplies. Disregard requests to return these things. While stilll billing insurance for wrong items as well as rebilling insurance a second time to reorder correct items.My particular experience has been mishandled in particular by two supervisors I’ve now attempted to reach out to. Beth disregarded my requests to return wrong items as well. Ryan Long horn has ignored my couple voice messages and all my calls for over two weeks now. Previously had an assigned representative on my order of supplies, Sarah Mckinnley. For over a straight year Sarah ignored majority of my calls. Had to call Sarah monthly to remind her to make automatic monthly medical supply order. She often was out or on vacation and alerted no one to handle my case in her absence. Even when she was in often week to two weeks late ordering my monthly medical supply order I’m dependent on to live. Continually ordered wrong items. Didn’t follow through when I reported it. I have to continually remind them to correct their wrong orders while I’m stuck with wrong or no supplies.After many failed attempts to correct this with Sarah for literally over a year, I went to their supervisors. After my official complaint at the end of one day, I received a call following morning at 9 AM from Sarah Mckinnly accosting me in retaliation to my complaint. Unheard of to me to ever receive a call that early from her let a lone rarely ever hear back.Had Ryan longhorn outa their transportation department because Beth wasn’t available. Seemed great at first handling my concerns. After corresponding a couple weeks sorting out their huge mess I began to feel this was not the case.Ryan made several comments suggesting he personally knows Sarah and left me with the impression after everything I’ve gone through Sarah’s misconduct was being taking quite light heartedly. Ryan Longhorn also fed me some story for about a week or so how during their internal investigation he was having to review my phone calls with Sarah including the latest one accosting me at 9 AM. That they record everything for quality assurance.After corresponding couple more times I asked him how that was going. A week or so later his story changed and he now stated they can’t actually access any of those recorded calls. They’re not available to anyone for those purposes. However Ryan used that as his misleading reason to me in their determination if my complaints were legit or not. More sketchy mishandling it seems to me.Ryan now ignores my attempts to reach him in regards to medical order concerns still occurring.After I spoke to Beth she showed no interest in helping me. Beth ignored my request to proccess yet another return of wrong order they sent while they double bill my insurance.This is after I’ve asked two regular representatives to process my return to request and they didn’t follow through since this error occurred beginning of November.I also relayed to Beth I have tried reaching Ryan longhorn for a couple weeks now, she showed no interest. Simply stated “ I don’t over see his department. “So yea to say the least it appears I’m getting black balled now.

Constant problems with billing. I send payments in when due, but receive collection notice warnings. Extremely frustrating.

Have had a terrible experience with Sarah Arnold. She has one job and she fails miserably at it.

The company they referred me to is completely unprofessional, Im starting to think the person thats talking care of my mother (when she shows up) isnt really a nurse.

Terrible, paid all the money I owed them, but they failed to transfer the payment to my health supplier.. In the meantime get a collections statement.. Healthcare system is a shame