They dont even deserve 1 star. If they are doing any warranty work on your vehicle, do not add any extras. I have a 2014 Ram 1500. The radiator needed to be replaced and was under warranty. They recommended to replace the radiator hoses, the thermostat and the serpentine belt at the same time since everything would be accessible while the radiator was out. They charged me $664.88 for the extras. $325 was labor. I questioned them and they offered a menial discount of $50. My company owns 4 RAM trucks. They will only get warranty work from now on. Tell your friends.

Robby McGavin has helped us buy a new vehicle and were very happy with Robbys extremely professional service. No matter how many questions we asked Robby, he stayed genuinely friendly, patient & energetic for the entire time. When he got us an exact vehicle we were looking for, we couldnt be happier with his excellent customer service!

Had a bit of a hiccup that was completely corrected and THEN SOME when I went back in to pick up my vehicle ! Shout out to Gio (sales manager), Rhonda (finance manager), and Eddie (sales) for really turning this experience around for me !

Scheduled an appointment three weeks ago for an oil change and factory recalls. Appointment time was at 8:00, did not get my truck until 2:30. Was told it would only take two hours. On top of this, rental car was not arranged like discussed. I was not able to get in contact with manager through phone tree. NOT returning. I would rather do the oil change myself next time than utilize the oil changes covered with my truck purchase. Greasy fingerprints on steering wheel 🖐

They have the Friendliest and Best customer service around .They are truly a 5 star dealership !

Eddie Rodriguez was amazing to work with. He went above and beyond. Thx!

Worse car I have ever owned. numerous recalls. today, installing motor for backseats, my car has been at the dealer for 5 hours and still not completed. This was a new part to be installed because original part never worked properly. Now new part isn’t working.

Jeep dealer doesn’t have a tire for Jeep the car they are selling and also doesn’t provide rebalancing service. Just useless

I have decided to delete my previous review because I was blaming the dealership for the manufacturers short comings. We bought our first brand new vehicle at this dealership. They bent over backwards to give us an amazing deal. If you have a service issue, ask for Victor, he has been absolutely amazing with getting our vehicle fixed and back on the road as quickly as possible.

Great service team. Service Manager Jessica is straightforward and makes customer service her highest priority. Service Consultant Victor is responsive, interested and proactive. The technicians are well trained, efficient and on top of things. Great team -- totally outshines other Dodge/Jeep dealerships.

Good 👍

They provide great deals on cars!

Excellent customer service. I went there for my sister to trade and came out with x2 2018 and 2019 vehicles. David,John Rhonda and all the other staff were awesome make miracles happen. On a low 600s score helped me to get x2 cars same day. Great customer service and great deal best Ive ever got in the past 10 years car buying experiences Ive had. Would definitely refer many more friends and family.

I never had a problem with this place before. I got my Dodge Challenger from here and also had my maintenance done here as well, but this last time I went I was completely dissatisfied. All of the stuff I had stored in my center console went missing. I checked all over the car to check if they placed them somewhere else and no, my stuff just went missing. NEVER again am I taking my car to a place I no longer feel safe taking it.

My family has purchased two cars from this dealer in the last 2 years. So far everyone has been friendly, reliable and competent, whether in sales, service or admin. Nolan and his staff in the service department are excellent. They have helped me in diagnosing issues and dealt with them very quickly and competently. I have never been made to feel like I was asking anything other than a legitimate question.We will continue to do business here.

ALL dealerships should follow their lead. These people are amazing. My daughter is critically ill - both Chuck & Victor got our Durango drivable quickly, so we can transport her safely to a special hospital 500 miles away. They do treat people with respect, I agree. And they dont charge too much, either. Take your car here for any service issues. Theyre a refreshing change from dealing with traditional dealerships. Great place!

Good place to go

Kevin was amazing. Found me a ford that I really loved in a price range I could afford. He did not stop until I walked off the lot with my first car with peace of mind. Will definitely return.

What I call Body Control Module was no longer working in my 2001 (I know, old) Dodge Durango. And, was told that module is no longer made and none was to be found anywhere. Monterey Bay Chrysler Dodges parts department searched and DID FIND ONE and the service department replaced the old with the new and everything works like new. Wow, I am very pleased with this dealerships efforts and its customer service. Thank you, youre the best!

I pulled into the dealership with a flat tire. I was immediately greeted and asked how I could be helped. I showed the rep. my flat tire and if it could be fixed that day. Even though I did not have an appointment Victor in the service department said he could have it done within about 2 hours. That worked for me!I was called within the 2 hours and picked up my Jeep. The cost was less than expected and they even washed my car! I would recommend doing business with Monterey Bay Chrysler Dodge Jeep.

They will be so friendly and helpful when they are trying to sell you a car. But as soon as that is done, they no longer care. They won’t respond to to emails, every though there “general manager will call tomorrow”..... haha, still waiting for that call for over 2 months. I went in months ago to turn in one of those “you won a prize” flyers, while I was there I made it clear that I didn’t want to buy a car but my sister needed a new one. They told me if she came in and bought a new car they would give me a $300 referral fee. I did not ask about this but they offered it up. The next day my sister went in and bought a brand new dodge, she even told the sales person that I referred her. I tried to reach out to them a few weeks later regarding the referral fee but now they just won’t respond. She was going to go somewhere else but she went there instead because I told her how nice they were. I won’t be referring anyone here, in fact I will be warning people to stay away!!

Bought a Tesla from them. Within the first week, the entertainment system failed and they refused to compensate in anyway. $1,400 fix right after buying the car

Ive purchased 4 vehicles from this dealership over the past 4 yearsand have always been Extremely Satisfied with the vehicle and the dealership, but the real reason I choose Mid Bay is because of my Car Salesman- Ray Rodriguez! Ray is professional, extremely knowledgeable and helpful! He takes great care to understand whats important to me and goes out of his way to ensure Im more than Satisfied with the vehicle and the financing. I know I can trust Ray with every transaction and I definitely recommend All my friends and family to him! Thanks Ray!

I ordered a part for my Dodge Ram. The parts department told me the part would be here in a week. After a week they told me it would be another week. After two weeks they told me it would be at least another month. I will go out of my way to discourage anyone from using Monterey Chrysler Dodge. I bought four vehicles from Marty Franich and have been very pleased with there sales, parts, and service department. I will never go there again.Tim Gassaway

We purchased a car from Kevin and it was fast, professional and easy. He did not pressure us or try to up-sell. He was very knowledgeable and the entire transaction was effortless. Thank you! We will be telling all our friends about the wonderful customer service we received from Monterey Bay Dodge Jeep Ram.

Went for an oil change. Scheduled for 8:30 .told them ld wait. When I arrived on time I was informed it would be 1 and a half hours

This place is outstanding! From the moment I arrived to the time I left I was treated with nothing but respect and kindness! The staff is amazing! Any questions and concerns I had were answered right there on the spot! I am definitely going back real soon!

By far the best dealership. Derek helps make buying a car as easy as it can be. Every single question was answered and he truly helps find the best deal for you.

Truly appreciate the warm, friendly service and theyre very knowledgeable about the vehicles.

Incredible customer service! Monica and Lu were very helpful, making my oil change smooth and easy. In comparison to the Jeep dealership off of Seaside, this one blows it out of the water! The service department here in Watsonville is a great alternative if you have had issues with the Seaside Jeep service department (Joseph Duncan is absolutely awful and so is there service manager). I highly recommend those in Seaside to take the 25 min trip to Watsonville to experience proper customer service and fast service.

Purchased my Used Mini Cooper from Joe Cunningham. Awesome No BS salesman . Got a great deal with some great financing and a sweet % rate. They kept up with my maintenance and checked in regarding my satisfaction and still do. Its beenba great relationship. Thanks guys

Best car buying experience ever! These guys are not pushy, honest, highly professional, know their stuff, and gave me the price I wanted on an awesome truck. You guys are the best keep up the good work!

So I made a 9am appointment for an oil change and a quick inspection 2 hours go by and no call from service I had to call and they say it’s gonna be ready by 1pm and I called again at 2pm and service writer is on lunch and called me at 3pm that my car is ready oh and I didn’t even get a car wash or any explanation if my car needed Anything else this place sucks not going back

Just want to thank the staff at Monterey Bay Chrysler Dodge Jeep Ram. They went above and beyond from the moment I called in. My sales representative Joeseph Cunningham helped me choose the right vehicle and got me a great deal.

Helpful staff with motivation to sell. Just bought a new Wrangler and the sales people were great and the car was perfect. Parts department is great and ready to help.

Im giving them a five star rating because they honored a great price I was quoted over the phone I asked them if I drive up from Morro Bay to buy the Jeep will you honor the price and they did, it was a better price than any other dealer across the nation and for that reason I give five stars. (Thanks George in Morro Bay). UPDATE unfortunately I had to take a couple of stars because when I went to pick up my car they didnt have my second key fob and Im still waiting to get my second key fob the salesmans dont seem to care. Im giving back the stars because of Caitlyn she took care of everything got me my second fob and made me fill better about my purchase. I would suggest everyone to see her before you complete your purchase she is a true professional Thank You Caitlyn

I came in for some warranty work and had a great experience. The service advisors were really friendly and clearly communicated with me how long things were going to take and what exactly was being done to the car. The technician who worked on my vehicle went through the extra effort of dealing with some aftermarket accessories that were in the way of the repair and reinstalled them perfectly. I was also provided with a rental that was given to me onsite so I didn’t have to deal with another rental car company. The parts department was also very pleasant to deal with. Some other dealerships treat you like you don’t know what part you need which is rude at best. This dealerships department just asked what I needed and gave it too me, no hassle.This place is leagues ahead of any other CDJR in the state let alone the Bay Area. Corporate should take note and make this location a regional or even national model. Very happy and will be coming back whenever I need repairs again.

Cande has great customer service, he promised us a great deal and made it happen! Would definitely recommend him to family and anyone! Helped us get a Mustang, fast and easy ! Thank you

Dealerships can be a scary place :( best price, how long, interest rate all questions that we had but Hector made it all easier for us. Not pushy but did ask for the sale :) Thanks again Watsonville Dodge for the experience and Hector for the latte drinks and comfortable purchase experience.

Cande Retamoza was very helpful the minute he seen us looking at cars. Really helped us out! Excellent customer service, very helpful, made us feel welcomed! He promise to help us and we walked out with a new family truck! Me and my husband walked out as very happy customers, thanks to him!! I recommend him to anyone who wants to buy a new car!

Worst experience....we bought a new Jeep 2 years ago and it was the best experience... friendly staff..great price and interest rates...now with a credit score thats 200 points higher the interest rate was twice as high and the price we seen online for the truck we wanted the day before was $2,500 higher the online price had change gee I wonder how that happened..I kept catching loan officer in a lie....what a waste of time an hour and and a half drive because we thought we would have the same experience as the first time... totally different staff on hand😠😬

The folks here are very helpful, curtious and straightforward. I was treated with repsect and not given the run around, which I have received at other local dealers. They made a difficult situation much easier just by being nice. Thank you Victor and Lu for the awesome customer service. I will definitely think greatly on this experience

Traded in 2 vehicles for one used vehicle. Everyone was courteous and professional. Very happy with the service we received! Very friendly staff with no pressure sale.

This is a great place to buy your vehicle. We were refered to Justin Heffington by a dealership in Livermore CA. We drove three hours to have Justin Heffington get us the vehicle we wanted with the payments we wanted.The staff and atmosphere is very pleasant. Justin H. and Dave have went over and beyond to make sure we got exactly what we wanted. Justin has even called me to ask if we were still happy with our purchase still. Thank you Justin, Dave and staff for everything you have done.

Very helpful and knowledgeable. They were able to help me get exactly what I wanted quickly and easily.

I had service done on my 2008 Dodge Dakota. I received prompt, great service and even received my truck back a day early.This folks are great.

They gave me chance to establish my credit. Also my wife and I love our new Dodge Durango

Went there to check out vans. Roman was very helpful. Didnt get into pricing.

I was there for parts. Rick was an excellent help. I left finger prints on all the Hellcats.

Cande Retamoza was knowledgeable of the various Jeeps. He was helpful and easy to talk to. He even came out into the rain to greet me!

Great experience they really helped us get into a nice affordable car with low miles and the whole staff was wonderful and friendly overall perfect experience.

Great selection of new and pre-owned vehicles. Friendly knowledgeable staff. No pressure

Very pleasant, no real pressure. The salesman was helpful and they worked hard to find me a good interest rate for my credit level...I ended up walking out with the truck I really wanted for a good price, definetely recommended.

Awesome Experience! Kevin helped me get a great deal on my first car!

Been waiting on them to install a part on my SUV for weeks now, after all the voicemails I’ve left they still haven’t got a call back.

After visiting multiple dealerships, I chose Monterey Bay in Watsonville. No hassle and a pleasure to work with. They even came to my home to finalize the deal.

Construction is almost finished and is looking amazing. Great Customer Service and friendly staff.

Everything went very well. Service department and technician were awesome. I will use you for sure again. Thank you.

Great Joseph was outstanding and very helpful during a time of stress for my family!

Super nice placeVery helpful staff

Bought my van from them, however questioning there precertification program. Had issue with the brake pad being excessively worn down and squealing, MBC says its normal. Our regular service technician at Pascillas Tires says it was dangerous to continue driving as is, we decided on being safe and paid to have them changed, so much for precertification. Now we will likely have 3rd party recertify the van, loss of trust and likely will not be using them for any maintenance work.

Great customer service and no pressure...if your going too buy a Dodge, then you should buy it here..spoke too Joseph and he was great!

CANDE RETAMOZA was Very helpful since the moment we pulled up to the Agency, Saw us looking at a certain truck brought keys immediately gave us a walk around went into details about the truck, felt comfortable with him assisting us he helped us alot in making the right decision, i would reccomend any one to come by and look for his help . Thanks alot Cande, we are ready to drive our Ford Home !

Monterey bay Chrysler dodge jeep ram offers great deals.great service and really works with the couster. thank you cande renteroza for the help. also bilingual its a plus.

Good place. Good costomer service.

Derek was really great at answering all my questions you guys are the best

Sales team very friendly and helpful, excellent price on Ram pickup

It was really well there salesmen Eddy was really helpful great experience.

My expirience at Monterey bay was great, so happy with my new car ! Jasmine was amazing !!!! :)

Great experience with Candelario Retamoza very knowledgeable

Hot Track Hawk! 707BHP on tap

GreatFast and very nice. Thanks

Was great and made getting a first car easy!

🚙

They know what their doing and are quick and nice.

Thank you for making my experience GREAT!

Service department here is trash.

The best service ever

Friendly and professional atmosphere

Havent had a problem here with service

Very good selection

Good place to buy

Very professional will be returning for regular maintenance!

Good service

Bad service

I have been their twice. The first time it took 2 hours for a tire rotation and oil change.The second time it was to get front and rear brake pads which was recommended the previous time in the inspection summary. All of a sudden rotors got included and they tried to tell me it was in the original summary. So, I paid the $1700 for the job and when I got home I saw that rotors was not included previously. I feel like I got ripped off and didnt have a safe word. I also have decided that auto service in California flat out sucks. Every place is slow and incompetent.

The best

They are very good people ... I recommend them.

Highly recommended the place and attention first, the truth had not found an agency so accessible, exceeded my expectation as a customer .. Very good deal, prices and cars. And the best sales agent Cande highly recommended !! 👍👍

Fast service