Waxahachie Nissan is AMAZING!!!!! I have had the best success with not only three purchases on vehicles, but timely and great customer service. They really came through when I needed them i have never had any bad experiences. I would highly recommend their company for any car purchase you are looking for . Keep up fhe good work and I look forward to many more years of service. Thank you again for your amazing service and staff.

I lost my key and a new one was made for me. After the new key was cut I found the original and I was able to bring it in to be programmed. Awesome service. Fast, friendly, courteous and professional service! Keep up the good work!

This dealership is really above average all the way around. Everyone was friendly that I came into contact with. Very clean and well kept. Took longer than I expected but they let me know. I would highly recommend them. Thanks Waxahachie Nissan!!

My waiting time was longer than I had expected being that I had an appointment. However, The Repair Rep was very nice she allowed me to render her a comparison coupon from Lewisville Nissan for my oil change which was much cheaper than your firms and it worked out very nicely. I appreciate the fact that youll wash the cars before the customer gets back in but it would be nice for youll to render more coupons on your site for brake changes and transmission services and etc

Took vehicle in for a oil change & tire rotation. Was greeted by Kaitlyn who was courteous and helpful. Answered all my questions since this was my first visit here. Also a young man assisted me when I checked out,, he was courteous as well. Pleased with the service and time I waited. Will definitely visit again.

Service staff were all great and greeted me with a SMILE! They were very helpful, attentive to my needs, and service was faster than other Nissan dealerships Ive been to in the area. Will definitely continue to go to Waxahachie for all my Nissan warranty service needs.

This was my visit time to visit since relocating here!! I was very expressed with the service and concern displayed while my car was being serviced!! Thanks Katilyn

We are new in town and I went to The Nissan dealer in Waxahachie near the I-35 interchange. It was possibly the best Nissan Service experience I have ever had. The people there were very pleasant and professional. They did my oil change and checked many other things in the process. They said everything looked great and I was on my way. Didn’t try to add unnecessary service which is great! Highly recommend them! Special shout out to my service advisor Jaryan Walker - great guy!!

Awesome customer service. I would highly recommend.Thnks for the great service

My sister went for an oil change they assist us quick. We sat down and the lights blink on and off twice before they went off. There was a transformer that went out. So they told us the lights were not going to be on till 8 pm. So they said she could take her car cause they could not work on it. They were very nice and sorry for power going out.

I had and Amazing experience with Nissan Waxahachie. Sam was able to help us out and listened to everything we wanted. We are super obsessed and happy with our Nissan Kicks. They’ve even been helpful after the purchase with any questions that we’ve had. Will definitely be back in the future

They did a great job of fixing my issues. They did not try to have me do services that were not needed. Stacy and the rest of the staff were very helpful and knowledgeable. Thank you for taking good care of me.

Live an hour away. Shop did good job on repair. However asked them if they could take to the service department for service work from the body shop and was told it was a different department and they would not accommodate. Had to drive an hour to pick it up and drive 500’ to the service department and waste 3 hours of my day when it could have easily been handled there, especially since all the same ownership and same location.

My experience at Waxahacie Nissan was a positive experience. Bell Harmon didn’t give up on trying to help me and my family get the car we wanted. I got what I was looking for and I left there happy with my purchase.

I went to this Nissan Dealership a week ago or so to buy my first car. Bell Harmon was an awesome car sales man and was able to explain the details of the cars I saw and the financial aspect of purchasing a car. When I walked in, I felt welcomed by Bell and the other staff. They were nice and helpful. I would recommend coming to this Nissan dealership if you are looking to purchase a vehicle!

Brock was amazing and very knowledgeable. This was the best car buying experience I’ve ever had. I didn’t have to sit and wait around for long hours. The process was very fast! Thank you so much! I love my Sentra!!

I am very impressed with their service department because their people are compassionate and honest. They do a nice job and dont seem to overcharge. Plus they wash your car when theyre done which is a nice little perk.

Jay in Service Department was extremely professional and helpful by providing an accurate estimate, scheduled appointment, and had the work completed all in one day to replace passenger side exhaust manifold on my 2003 Nissan Frontier SVE V6 Supercharged engine. Thank you so much, Rene’

Jay greeted me when I came in and immediately started on my car. Within a few minutes the job was done, car washed and vacuumed. I am super excited about my next visit.

Made an appointment for oil change and added changing cabin filter. Arrived 15 min ahead of scheduled time, took an hour and a half for a simple oil change and cabin filter change. Why make appointment, appears you are just put in line of anyone else that shows up. Check around you might be able to find a more reasonable price for this service, even using synthetic oil, than $140

They we’re easy to work with, Jay was very informative about everything he was doing with our car. The experience was positive

How can you give no stars? I started to drive my truck out of the parking lot and my wheel fell off. I dont recommend going there. Now Im in a rental car while they try and fix something as simple as putting a wheel on. My front bumper, my driver front fender and more than likely brake rotor will have to be replaced

My experience with the sales team was unlike any others. I experience great hospitality from Bell Harmon along with one of the finance mangers.

Jay in the service department is awesome! Every experience Ive had with him he has been very courteous, understanding and willing to help! Thank you!

My service guy (Jaryan) was nice and professional. It was my first service with Nissan and he made me feel very welcome.

The service department is for the most part good. I had a issue a while back of not tightening the oil filter enough and I had oil on my drive way after they performed a oil change. They did correct it but never offered a apology. The last 3 services I have had have be done in a very professional and timely manner. The only problem I have now is the 3% up charge for using a credit card. Other dealers dont charge that. Will no longer use them for this reason.

I was appalled to find out how much was charged to replace a blower motor. The staff was awesome but charging almost $500 labor for something I had done before in a little over an hour, I will never buy another Nissan.

I went in on a Saturday morning not scheduled. Wait time was very short to get my car in. Staff was more than polite. Area was clean, I had a place to work while I waited. Thanks Nissan you did a great job!

Our purchase with Waxahachie Nissan was amazing. Tyler our salesman was excellent and went above and beyond his duties to make us have a pleasant experience. We will definitely be a return customer in the future.

Mr. Radford, he was great helpful from the start… he’s a very outgoing/easygoing wit ppl… loved that he keeps trying to work with you and helps out even if your not in the office. Thank you Mr Radford!!

I scheduled an appointment, the person never told me it was drop off only. Drove 120 miles for nothing. They got this scam going pretty good. They dont want u there while working on ur car I think not. Ill take it where I can get it fixed while I wait.Worst place ever and I believe the 7am guy was in the midst of realizing the career mistakes hes made.Gt

Very positive experience. Enjoyed the salesmen. Really love the new Rogue. It is a pleasure to drive.

THE BEST car shopping experience I have ever had. I was helped by Radford Pannell and James. Both of whom were incredibly friendly, professional AND most importantly, there was NO pressure and NO games. My wife and I truly enjoyed talking to and test driving with James. James would make an excellent mentor/teacher for salesmen. Nissan should take look at Waxahachie Nissan as a model for how other Nissan dealerships should conduct business, and treat their customers.

Excellent service and very friendly, and efficient in what they do in repairs of vehicle.

Mr.Radford was awesome !! The whole process was fast & smooth . I came in and knew what I wanted & he got me just that .

Jay did a fantastic job communicating and completing repairs as promised. Thank you!

Adam Stevens was awesome! We bought 2 vehicles. He was super patient and made sure we got what we wanted for the price we wanted. Will buy from here again!

Took about 2 hours for an oil change, we had to go ask if it was done. kaitlyn hancock was the one that checked us in, and was supposed to be “helping” us.

Best experience ever. Oil change ✅. Air in tires ✅. Thanks everyone in the service department!!!

Said a recall part was in, scheduled a time to bring it in and when we arrived, was informed that the part will take months to be in due to Covid 👎

Be careful the workers there will try to sell you a lemon and will not provide paperwork on the used vehicles. They refused to show me the car-fax and would not give me a proper estimate on vehicles. They will try hustle you.

Radford found the car that my wife was asking for and there was no new Pathfinder on the lot. The account mgr. was also very pleasant and detailed. Fast and quick...

Absolutely surpassed my expectations. I was able to get the truck I wanted with a more than manageable financing. Sam was an excellent sales representative that went above and beyond his position to help me out.

ZERO STARS!!! Worst experience ever. Steve the manager have the worst customer service. Want to talk to you like your crazy. ABSOLUTELY NOT!

Great Experience, my daughters car broke down near this dealership, had it towed next morning.Im not a big fan on extended warranties from previous life experiences. I purchased this Nissan extended warranty on a 2014 Juke because my Daughter is in college. Service department got us in, Transmission problem, car repaired in two days. This was our 2nd issue with vehicle and Nissan came through. Great service!!!Cant say this for Ford Motor Companies.

Ill admit that I am THAT person that is always thinking the car salesman and/or dealership are trying to screw me over. I have never enjoyed buying vehicles for this reason. There are a lot out there that are, unfortunately. However, I really enjoyed my experience with Waxahachie Nissan. Tyler Preston was my salesman. He was an open book and I trusted everything he said (completely new experience for me). I have never really been a Nissan guy, to be completely honest, but after this experience, I will be going back. I was never pressured into doing something I did not want to do. Even the finance department didnt give me grief, they were great as well! If you are in the market for a new vehicle, give Tyler Preston at Waxahachie Nissan your business. He will take care of you!

Fantastic service by all involved. In and out in 3 hours. The warranties provided are second to none. Thanks James and Bob! Highly recommended.

Highly recommend Bell as your salesperson. He is very down to earth, honest, and friendly and no pressure. Didnt care for Jeremy the sales manager, but Bell is patient and understands that you work for your money and you want the best deal for your wallet. Very friendly dealership overall and Bell is the a great salesman to make you feel like you are not being taken for a ride.We drove an hour to go see him and work with him after he worked a deal with a friend. Bought a new vehicle 1 week later from Bell.

The service customer service guy was exceptional very friendly and professional

Great service and friendly staff! 10/10 experience I highly recommend!!

Service writer, Patrick, listened to me and payed attention. as I provided him the issues and scenarios. He was pleasant and patient.Chris (Service Mgr) gave me ride home and later picked me up same day, when my car was ready. Very kind and easy to chat with.Both men were very professional and enjoyable to deal with.Thank you to whomever washed my car and thank you to the mechanic who repaired my car issues and provided explanation as to the findings and exactly what was done to correct / fix the issues.

Radford Pannell is OUTSTANDING!!! I’ve purchased ALL of my business vehicles for my real estate company from Waxahachie Autoplex via his assistance throughout the years. He has always been accessible, responsive, persistent in his pursuits to acquire the best deal, even when our credit wasn’t so great. This guys is the best and as long as he’s there, my husband and I are buying what he’s selling, he is indeed committed and trustworthy ❤️

My brother @ Sis in law purchased the 2021 Rogue Platium,the sales Rep was awesome.

Worse dealership experience I’ve ever had! The online listings are extremely misleading with all kinds of “discounts” pre-applied that they know most people won’t qualify for. To make matters worse, the sales people we dealt with were not knowledgeable and were extremely rude! We’ve purchased and leased many vehicles over the years and never met such rude staff at a dealership. I also don’t appreciate trying to be talked out of leasing when I know that’s what is best for me and my current situation. Will definitely never return or recommend this dealership!

Greatest customer service with a smile! Steve was great and patient and got the job done FAST!

Got me in and out in a reasonable time, communicated with me the whole time of how much longer the wait would be, washed my car without me asking, great customer service!!

The service department left mud all over the inside of my car. At least have the decency to clean up after yourselves and leave it as you found it!

Ive been going to WN for years now and they have always taken care of me and my car needs. Great customer service.

All the employees that I spoke with were friendly And knew what they were talking about, never once try to push anything on you that is what impress me most Thank you!

Purchased a new car with Tyler, he was great very informative and gave us a great deal on our family car!

I was in an accident and it took them 3 months to fix it and then when I got it back my blind spot and lane departure lights werent replaced and my driver seat frame was still broken so had to take it back. Then when they fixed a manufacturer defect with my front windshield they cracked it at the base of the windshield and it wasnt noticeable until it started spreading. I have been trying to get ahold of someone for weeks to get it fixed and finally tom at the body shop told me I had to talk to Steve in the service department and he didnt answer and still hasnt called back and now cant get ahold of anyone. I even went online to request an appointment just so I can probably talk to someone and still a week later no one has contacted me.

Purchased a vehicle here from Stephenie Lapointe who lied to us about how they did credit checks, ended up having our credit shot gunned out to every bank and destroyed my credit. The car was not given proper maintenance before selling. I have had to do more work on this vehicle than I should have since purchasing. Also sold us an over priced vehicle knowing full and well it wasn’t worth that. They wouldn’t even detail it before we drove home claiming it was too late for anyone to do that.Will never purchase from here or any Nissan ever again and will tell everyone to stay away.

Great service and great people.

Super friendly walk me through what I need thank you Tyler

Wow, I expected this to be a whole ordeal today but I received EXCEPTIONAL service from the time I drove up until I signed to go. Thank you Jay for making my first experience great!

We had a wonderful time getting our car. From the salesman to the finance people everyone was wonderful. Would highly recommend.

They were very nice. Fast and courteous.

Best dealership I bought a car from

Of the 15 or so employees I saw...NONE were wearing masks or distancing.

I went in three months back for recalls and everything was working fine. All of a sudden my trucks a/c stops working when its idling right after I got it back. It also idled rough. I had a master technician look at it and he told me it was the vehicles idling software messing it up turning off the AC compressor for some reason. It was under warranty still and idling rough since I got it back so I took it to Nissan in Waxahachie where I purchased it.I told Steve it was doing it when idling only 3 different ways during the conversation. I didnt want to tell them I already knew the issue.I had the master technician (35 years experience) add 1/8 pound of refrigerant just to test it and see if it was the compressor over pressurizing and shutting off during high temperature operations.This is where it gets good.I was told by Steve it was over charged and that the master tech had to remove all the refrigerant and recharge it. Wrong. You can just reduce the charge with a recovery unit or even just blow the charge (not recommended) since its 134a and anyone can buy it even at Walmart.I was then told the refrigerant was a controlled refrigerant after I told him the master tech didnt need to do that. WRONG AGAIN its 134a with NO CFCs in it. You dont need a special license to even buy it. If it was the old R22. That statement would be true.Than I was told everything was fine once he removed and recharged it. This was a false statement. Since it was doing it before I had an extremely small amount added which wouldnt effect the system operations. The amount wouldnt even effect its operations at lower ambient temperatures and would only help it at higher ambient temperatures.They charged them 155.00. That would be fine if anything I was told was true.Guess what the other REPAIR they did was? Supposedly no extra charge to me.Performed ECM Reprogram Per NTB18-040A for LONG TERM IDLING.Im guessing at this point. They did an UPDATE the last time I was in for the recalls and it was defective since thats when this started. They couldnt charge me for that repair so they blamed it on something that wouldnt make it do what it was doing. Over charged 1/8 pound? I may have believed them if I wasnt a Master License Holder for Air Conditioning in two states and have built, worked on and designed everything from window units to freezers the size of two football fields for 30 years. That and I didnt already knew the issue. I even told the Service director 3 times it only did it when idling and he put it in the notes for the MASTER TECH. Steve seems to be caught in the middle of an incompetent department or unethical department. Its one or the other.Master Tech 1 StanleyMaster Tech 2 MichaelService Director Steve T.(More than likely innocent)Yes, I kind of did set them up but didnt think they would actually fraud me. Our sales person that sold me the truck did a great job only to be kicked in the nether region by the service department.They just lost out on selling my wife a new Armada. That 155.00 just cost them 55k in revenue. I dont like being ripped off. Keep the $155 and I will spend my 55k somewhere else.

Groovy oil change but tyres not so much

Great customer service, works quickly, and keeps you informed of the status of your vehicle throughout your service process. I drive 45 minutes away to get good customer service vs the Nissan dealership by my home. The service is always worth it.

I never remember the name of my sales person but I will remember Bell he helped me get into a car that my family have dreamed about getting with the limited amount of money I had vs what the banks wanted me to pay he worked some magic and made the car happen I’ve never seen that happen before and I definitely recommend anyone looking for a car to go to Bell he’ll be as dedicated to getting you into your dream car as he was with me

We had an awesome experience with waxahachie Nissan! Our sales guy Radford Pannell, was super patient and knew exactly what to say. We felt as if we were home! I wanted to come home in my new car but thank God was Radford patient with us and made it happen! We were even congratulated by other sales guys that walked by! It was a wholesome moment! I have a great feeling every visit will be a good visit! Thank you Nissan, you are awesome!

Had fun laughing with the service, she was funny

Great service Kathleen very helpful!!

Bell was an AMAZING sales rep! We didnt know exactly what we were looking for, but he hooked us up with an incredible deal. We will definitely be returning and sending whoever we can their way!

Friendly service, but the last few times my wife’s car has been in we have had problems. Oil change before last noticed noise under car and oil in driveway. They left underpinning hanging down and oil was leaking from drain plug. Stuff happens, took it to get fixed. Did not replace torn underpinning, just pinned back up what they could. Next oil change they called me to let me know somehow the rear bumper was pulled off during car wash. Dont know how this happened but took took a week to fix and rear bumper does not line up at seams.I started going there because got service package with new car and had previous good experiences with a Nissan that wasn’t purchased there. Now I am considering elsewhere even though my oil changes are paid for for a few months still. I think maybe they just try to rush through when it’s a “free” service on a new purchased car.

Second vehicle Ive purchased from Tyler at Waxahachie Nissan.Always a great experience.

Service department thumbs up hat off to steve really professional team thanks for the help they made us feel special thats hard to get these days.He went! the extra mile to get things done and it was very much appreciated. Thanks waxahachie Nissan

We drove down from Seguin, Texas 3 hours and 14 minutes and previously spoken to our Team National Sales Consultant Mr. Radford Pannell, he was absolutely amazing. I must say that Ive purchased approximately 22 vehicles in my lifetime and Radford had a very awesome personality as well as he was genuinely concerned in every aspect of our buying experience. Radford assisted us with exceptional professionalism and he was right alongside us the entire process. Radford is what we call - A Phenomenal Salesman and hes definitely a jewel and asset to your agency.Thank you very much, sir.Sincerely,Billie R. Watson Jr

I love their service department always friendly

Would like to use Waxahachi Nissan but its 2 hrs from my home.

Very courteously professional! Been coming here 2-3 years now and never have had a bad experience!

They have the best customer service and always go out of their way to help. Plus I bought my car from them also

When I first bought my car there, they gave me one price before I came in, and of course tried to add all kinds of extras (like window tint that had already been applied). Ending up paying about 5 grand more than what was listed. I could have just walked out but was my first time buying experience.What really irked me off, is I had a coupon for free oil change, tire rotation, and all point inspection. It expired at 20k miles, I was at 22k miles.I reached out to see if I could still use the coupon, despite being 2k miles over, and they informed that I could as long as I had the coupon.So I drove an hour to get there the next day, just to be told I cant use the coupon.Suffice it to say, based on purchasing a car there and dealing with their service department, I sure as hell wont be buying my next car there and wouldnt be able to recommend anyone else do their car shopping there either.

The first time i took my vehicle for its first oil change i forgot I left my sons seizure medicine in the car and your mechanics helped themselves to half a bottle of them. This past weekend I took my vehicle in for a second oil change and I was sure to get any thing of value out and when I got im my car my clothe masks were gone.that I wear when I am out in public. Who the hell wants to wear someone elses masks. I was told if I didnt get my oil change there it would void my warranty. If it was for that reason I would never take my car there but what other choice do I have. It is just so unfortunate that your mechanics think they have to steal from your customers

I love the way the service is is the high quality that you can . the staff is very friendly and come right out when you pull up to see what you need they wash a car you have snacks coffee and juice why you waiting for your car to getting fix just excellent service

Made appt and buzzed in quick and easy oil change and tire rotation. Very short wait and technicians were very knowledable and friendly,will for sure go here again for these services.

The salesman was honest upfront and kept it real. Had questions and made me feel comfortable bout the decision. Made it feel like family.

We had a great experience buying a new car at Waxahachie Nissan. Bell and Jeramy helped us every step of the way, and spent the right amount of time explaining everything to us and answering our questions. Well definitely recommend to anyone!

I had a great experience at Wax Nissan! Hands down the best service!!

Patrick and Chris once again exceeded my expectations and went above and beyond taking care of us. I forgot to ask for a State Inspection when I arrived and called in later to request it. They made me feel like family when I called by recognizing me immediately when they answered the phone and letting me know that they’d get me taken care of. They got the parts in quickly that I needed and had the van back on the road quick which helped us out tremendously! I can’t recommend this dealership enough to everyone. There are some truly amazing people working in this service department!

Excellent customer service and service!

Very friendly staff, also very quick...would go back, and would recommend to a friend👍

Went in late, left later with what she wanted. 2nd purchase from them. Easy process.

Friendly staff, fast service, plus they WASHED my car, I love them! Chris Blake and his staff are the best! I enjoyed Modern, neat, and clean waiting area/lobby. Coffee/Latte Machine is a HUGE plus in my book, not to mention the great view of all the pretty Nissan’s while watching Judge Judy, one of my favorite shows. They even came to let me know there was a nail in one of my tires, but that they could fix it for me, and I walked out of there paying a lot less than expecting, which I have no complaints about whatsoever. I’ll most definitely be back for each and every service! Thanks guys!

We cant say enough good things about Waxahachie Nissan! We have purchased 3 different new Nissans from here in the last 2 years. The buying experience is not your typical 5 hour - back and forth - process between the salesman and the manager. Every time we have bought a vehicle, it has been via text message and was super smooth. No high pressure sales, no high pressure in the finance office...it is what car buying should be. Our last truck we just bought, they (salesman and finance) went above and beyond to get us where we wanted to be. HIGHLY recommend Bell Harmon to be your salesman. Hes a working man and understands other working peoples needs and wallets! Waxahachie Nissan has lifetime customers in us!!

Service Director Steve Tower took excellent care of my my maintenance and warranty needs. I highly recommend Waxahachie Nissan.

Patrick, the Service Tech. was very professional, cordial and courteous when servicing me. I felt that he had my best interest at hand. He was open about when my car would be serviced and when it would be ready for me to pick up. The Driver of the Shuttle service was also courteous and drove me safely to my destination