The employees were swearing and making fun of people. If your going to work in a customer facing job, be professional. I and my family will NOT be returning unless the two employees working at 3:38 on November 4 are fired.

Nice well-kept Goodwill. The staff was friendly and kept the line at the register moving. The prices at this location are good. Half price day makes the prices great! Nice mix of brand name items and items in good condition. This is a small store so it does not have a lot of stock but that makes it easier to shop.

I have found so many nice things already at the Goodwill, I already have all I need.

Do not donate to this organization. They are throwing so many of your items in the trash and they have no respect for your donation. I was watching their truck driver and associates just throwing bags and boxes either in a truck or taking things to the dumpster. What is going on here! Is this really how they run their business. Some how the word needs to get out to take your things to a church or someone who appreciates it more than they do!

Ill get right to the chase just Goodwill Meats to re-adjust with pricing a product the company was developed to help the community how to communicate jobs help the community get items and the community Im talking about is being lower-income community this Goodwill seems to have forgotten that maybe in terms of competition with another in sales I dont know but as a traveler I have been to a lot a lot a Goodwill and I have never even almost her Ill be kind of prices I just want to have whatever the reasoning for it is does not pertain I just urge whoever is in charge of the store to please remember that people love Goodwill but a lot of people also need Goodwill its not right take the Goodwill of others and profit out of percentage of this caliber at the end of the day I know they have bills to pay but they are the number one most donated Goods establishment in America this review is to love no offense the store was nice the associates were kind but the pricing is absolutely ridiculous I looked up three items that were in there all of them pertaining to comic books and two of them were actually retail price and one of them was very shy of retail

WOW!! What happened to their prices?? Covid hit and prices skyrocketed. A coffeemaker that6 month ago would have been $8 is now $30. Went to two in the same geographical area and the same was seen at both. Might as well order new online somewhere.

I didnt know what happened to this store until I read the reveiws now I understand. I used to go 3 times a week found good bargains and fun atmosphere, but the place is a mess unorganized, and the staff unfriendly. Please do something about staff you are losing business

What has happened to this store? I was a loyal customer, but for the last several months this place has gone down hill. I miss the days of happy employees and customers! The new staff quite frankly are disappointing to say the least, unfriendly, bad attitude, they act miserable at their job, and the New store manager is no better. I do not recommend this store, unorganized, junky and bad atmosphere. Sad but true!

I visited this store tonight (Friday, Aug. 21, 2020). As soon as I walked in the door I overheard a customer at the checkout counter say, Google says you close at 9 pm, maybe thats why people keep coming in. To which the cashier replied, thats wrong, w close at 6 because of covid). Im only left to assume the customer made this comment because the cashier made a comment about new customers. Without even taking a breath the cashier then yelled at me that they were closing in 7 minutes. Confused, I looked at my phone for the time. It was 5:35. I questioned the 7 minutes and she informed me that they need time to clean everything up and settle their register. I could not have rolled my eyes any further. Goodwills mission is to provide skills to help people into better jobs, or whatever they claim. Theyve completely failed at teaching their employees customer service. I walked around for another 7 minutes and heard them tell 6 more customers that walked in the door that they had 7 minutes, very disrespectfully each time. I left the store at 5:45 empty handed, intentionally. Ill be sure not to support Goodwill in Waynesboro any longer.

I am so disappointed in the new employees at this location. I believe that the corporate office in Hagerstown is to blame for the complete firing of all their past employees. It sure has not done any justice to their organization, in fact it has done just the opposite. This is not goodwill

GREAT to see Goodwill open! However, prices have increased quite a bit. Carts are huge, too big to move around in store. I only found a few things. Not paying 2.00 for a 99 cent item.

I usually dont have a problem@ this location.However a new women name Bonnie was kinda rude to my elderly Aunt Mary!The one lady Susan handed her, her picture frame without a bag. (5/7) She ask for a bag, an Left. as we were leaving Bonnie said something to susan an started singing let it goThe older staff like penny, wayne. I cant remember the other ladys name.But they would of wrapped the glass frame in newspaper or something then put it on the bag without her having to ask!

This store has been closed for the past few of days due to a staff member coming down with the virus. They do have signs on there doors stating closed until further notice. I then found out by another merchant in the same strip mall that they got word they were suppose to reopen tomorrow.Until Gov. Wolf steps up with either fines or closing of these establishments then we will never be free from this virus. So Gov. Wolf, do your job that the people of Pa. elected you to do!!!

I was in this store over the weekend, and my experience was horrific! I was actually embarrassed, the employee, long dark hair, was talking so bad to people that were just asking questions about the .99 cent sale. I put my things down and walked out I will not return and I will make sure I tell my congregation and my neighbors not to donate or support this business. Goodwill, I dont think so. Look in the dumpster sometime they throw a lot of your donations away. Take your business somewhere else

Overpriced in my opinion

Dont bother, custom service is practically non existent A lady named Bonnie waited on me and a few others that were in line, she barely spoke and when she did she was so snarky rolled her eyes when I asked about the hours being different than was on the web site she said everybody keeps saying that the hours are on the door well that was enough for me. I for one wont be going back

Not a good place to shop. I wont be back. Customer service was lousy, store a mess a lady named Bonnie was so rude..what more can I say!

I have been donating there for three years now. The staff was always friendly and appreciated what we donated. There was a woman who I had not donated with before on my last trip and she was rude. She did not accept clothing because we had wrapped them in sheets. We clean out estates and donate thousands of items each year.

This is my favorite place in the whole world!! they have a really great selection of clothes for cheap prices and the staff is so nice and professional!! 10/10 would recommend

Loyal goodwill shopper and this is the first time to this location and WILL be my last. Bought an item on sunday. Returned monday to pick it up to find the item had been given away to someone else in less than 24 hours. Employee failed to check the receipt. Save yourself the trouble and find store with competent employees.

Waynesboro Goodwill is tiny, cramped, & has very little glassware.

They seems to not care about answering

As a retail business owner I have to say the girls there work exceptionally hard and keep everything very organized..and are very helpful..The male clerk there is the nastiest man Ive EVER encountered..one Sunday close to closing he was upset by all of our purchases which was over 100 items and cursed at me and my child relentlessly....if I walk in and see him I head right for the door...

I used to come in this store all the time which had great customer service and staff. I recently went in and was surprised that the people i had seen regularly were no longer there. I asked what happened? and was told they were fired during this pandemic?! REALLY?! The best staff with the great customer service and attitude are no longer there and my experience with the new staff was less to be desired. They seemed annoyed I was there and had horrible customer service and seem rude. What once was is no longer. Dont bother going in or back. I wont. Sad.

Nice little shop with decent deals; some things overpriced but its a good place overall to shop at.

Very friendly staff. Prices are great.

The last few times Ive been here I havent found too much in the way of current, neat fashions in my size. The selection of books and vhs movies is always pretty good, overall an okay place to find good values.

Great place to shop friendly people work there always ready to help. Love this store!

Convenient that it is open til 5PM on Sunday, but I was looking for a large planter, and didnt find one.

People are friendly. Really clean store.

Favorite!

Always a great find to be had if you look and great service.

Associates are wonderful. I’ve a significant increase in prices.

Too pricey!!

A great place to find good books at a great bargain price. Friendly staff.

This is a very small Goodwill. Good place for baby clothes. Not much ib rhe way of bric brac.

Awesome clean place. Friendly staff

Always something new and surprising.

Very organized with nice staff.

Disorganized. Lots of items with no price tag. Cashier was making up prices out of her head as she rang me up.

Wow, really expensive for things they get for free!!!

Can find some good deals at times,but seems a bit high priced for this particular type of store.

Great prices!

Lousy selection and over priced.

I bought my prom suit here for 20 bucks. Everyone starts somewhere.