If you are looking for excellent customer service, fair pricing and superb vehicle selection look no further. My Wife and I were concerned of shopping on our own for a good deal being younger and all however not only did they take care of us they continued doing so after the purchase. HIGHLY RECOMMEND if you are a first time buyer head here first!! Cannot beat the prices or the genuine customer service, true professionals 👌 thanks Raul Gomez and Hector M

Payne Dealership has been great we have purchased multiple vehicle at your Weslaco location……. Your salesman Cesar has always provided the right information on the vehicles we have been interested in,Great job, your finance team is great too…. We will keep coming back to your dealership in the future.

Cesar Palomo and Rico were both amazing to work with! I highly recommend them! They both have great and easy going attitudes. Awesome and fun personalities which is a must for me. I’m extremely pleased with their help in getting us our new car!

I used to love Payne Ford in Weslaco and would always encourage people to go there for their service needs. However, I dont know WHAT is going on over there these days but my Sons Excursion has been sitting there for 3 MONTHS (!!!) and STILL isnt done being worked on...IF its being worked on at all. When we call we get the run around...we cant figure it out... excuse this...excuse that. I find this ridiculous!! WHO can wait 3+ Months for a repair? And with no offer of a replacement vehicle in the meantime. I am so disappointed and angry that I referred my son there and THIS is the service he is getting.

My salesman Gus had all the patience in the world !! Communication is key when buying a car and he kept informed through out the process. Thank you again Gus! And Beto the Manager great too!

Still waiting for a call from Mark, regarding my warranty and for him to tell the girl that schedules maint. service to call me back. This isnt my first time of getting bad service at this dealership. Never seem to have records and guy was rude. I called on Tuesday 9/7 and its Been 5 days. Thanks for the NOT Great Customer service.

I would like to publicly thank the Payne service department managers. My motorcycle ran out of gas nearby and I walked to the service center and the manager not only let me borrow a gas can, he had his porter take me to the gas station to fill it up. What a great group of guys! When its time for a new vehicle, I will be heading straight to Payne.

Have given me the run around for 2 months about refunding my GAP insurance.

My Dad Silvestre Rodriguez had the unpleasant experience dealing with Ed Payne Motors 10/12/21 in Weslaco.He bought a used Ford Focus still under warranty and has continously been jerked around by the service advisor Joe Martinez and his discombobulated mechanics because they cant figure out the issue on the car but yet they claim its already fixed but clearly its not. I personally have stop dealing with these people due to their unprofessionalism. The Payne brothers apparently dont care for the customers either only the money they make out of loyal customers.Dont be a victim of these thieves shop elsewhere. Its only a friendly warning. Theyve done wrong to too many people I know its just a matter of time you get burned as well. Joe Martinez needs to get educated better on handling customers better.

HORRIBLE SERVICE! I took my vehicle to get repaired and I thought that because my vehicle is Ford and they specialized in Ford vehicles i wouldnt have a problem with my vehicle after they fixed it.. I was WRONG in thinking theyd do a good job! My service helper was Jose Martinez and he did a LOUSY job in helping me with my vehicle getting repaired. I spoke to the manager Oscar and took my vehicle back SEVERAL times after I was called that my vehicle was ready. My vehicle still needs fixing and they are asking for more money!

THIS IS THE WORST PLACE TO WORK AND FIX YOUR CAR. They dont respect youNEITHER AS A WORKER OR AS A CUSTOMER.They steal your moneyI DO NOT RECOMMEND YOU WORK IN ANY PAYNE COMPANY.I DO NOT RECOMMEND THAT YOU DO BUSINESS WITH PAYNEIT IS THE WORST CAR AGENCY I HAVE SEEN IN THE WHOLE VALLEYHORRIBLE PLACE ..True story...

Want to thank Martin Garces. A great salesman. Got me a new car fast n easy.

Went in to just look and came out with a 2021 Ford Escape. Also got a great monthly payment. Super great customer service. Would so recommend this place to whom ever is looking into purchasing a new or used vehicle.

George Garcia is great salesman he works with you and he lives up to his word and the Dealer ship is great very good people honest very polite I just can’t say anything bad and on top that I love my truck thank to Payne ford Dealership

Fast to get in all the paperwork to get you out with your new vehicle. Good job at calling back customers for updates regarding appointments, change in plans with other customers, etc. Mileage was off by 13,000 on the website it reflected lower (which drove me to purchase vehicle) at the dealership reflected higher. Which I was a bit hesitant. They do need to work on that. That way there are no surprises, but still a good job overall in service.

Cesar Palomo was exceptional and worked quickly to get us into our new pre-owned vehicle. Great customer service.

Excellent Customer Service, Seller Alex Very Professional, friendly and the process was fast! Highly recommended

Awesome service !!!! Ask for Beto de León, very knowledgeable and friendly!!

Weslaco Payne Ford has an excellent sales team. For the moment I messaged about the F150 in the morning of March 15 until I signed later that afternoon, the process was very professional and efficient. Special thanks to Hector for being an awesome sales person, he will take care of you.

Weslaco Ford always offers great customer service! This is your place to go even if you’re a first time buyer. This is the second vehicle we purchase there and we always leave extremely satisfied. Our salesman Alberto Meza always helps us find exactly what we’re looking for, is very honest about everything, and he’s very friendly! We love our new truck and it’s all thanks to Weslaco Ford!

John C. and Jorge M. went above and beyond to find me the right vehicle for my big family. I was taken care of, they met my needs, and now have a loyal and happy customer. Thank you!

Very professional and helpful. I got exactly what I was looking for. My salesman Alonzo was very knowledgeable and I was very pleased with my deal. I highly recommend.

Great Place. Nice inventory for new and used.Hector Mejia (Salesman) was very helpful. He helped me find exactly what I needed....for the right price. I will sure to come back for my next vehicle, and if Hector is still there I will be sure to go with him.

We appreciate Payne Weslaco ford for our buying experience. We also want to thank sales person John Castilleja for helping us out. We went in with a set goal and he did an amazing job at getting us where we wanted to be. We went home very satisfied customers and with two brand new vehicles.

Ive been fortunate enough to have done business here several times and the customer service is great. The transactions are quick, easy, and painless

Friendly staff. Will help you get what you need at your price range left happy. Mr Vila was patient and understanding with me until we found the vehicle that fit

We are from out of state, on our way home to an important event our car had issues so we dropped it off Wednesday morning. The communication has been a disaster with wrong and different information being given each time I’ve called. I’ve been told the part would be there a certain day/ time. Then I was told it would be a few days. Then I was told possibly tomorrow or the coming Monday. Odds are we will be still stuck in Texas come Sunday when we were supposed to be back for an event. Had communication been clear I could’ve found an alternate way home or at the very least been able to give proper notice. This has been the worst and most frustrating customer experience I’ve ever dealt with to date with a dealership.

I think you have a great establishment here. Everyone I delt with was awesome. The only comment I have to you is I think that when you find other issues other than what was intended plus the tires. You should consider giving your customers a little bit more of so we don’t have to suck up all the time involved. For example my bill was over 4,100 and was only given a 158.00 break. Everyone needs make money but there comes to a point where you should think about the customer. Your service department was very good from Wally on down to the time I picked up my truck.

We want to sincerely thank Tomas Closner and Hector M. for their help in purchasing our new 2021 Ford Explorer! They went above and beyond to help us find a suitable vehicle for our everyday needs. We recommend you check out their new vehicles and reach out to them for your future needs!

By far the best experience of buying anything I have ever done. And for the Payne team make me and the family feel at home during the process was outstanding by far. Everyone was eager and very accommodating to providing us with our specific needs.Thanks Payne for not making it a Pain to buy our new spaceship. 😂😂. If we ever need another we know where to go.Payne all the way. Thanks again for everything you do it was awesome!!!

Great experience and great staff!! We have been customers for Payne Ford for 10 years

I had a very pleasant visit in the service department. I checked in, told my service adviser the issue with my Expedition Max, he ordered the parts needed and called me to set the appointment. Dropped of my truck and they completed the repairs that same day.Keep up the great customer serviceThank youRobert Garza

Had a great experience at Ed Payne Ford. Sells Man Mr. Mendiola was very helpful, he took his time to make sure I understand all of the features on my new Ford Expedition, helped me understand my trade in value, pricing and benefits of buying a Ford with Ed Payne. I would totally recommend you stopping by and checking out all the great selections they have available. I left there happy knowing I got a great deal on my new SUV, and it literally feeling like their slogan. I Got What I Wanted REGARDLESS.

I was very satisfied. Joe said he was going to put me in a truck, and he did. Bless you Joe, Jorge, and everyone else. Jurado for Sheriff

Called about a recall about a ford truck. Service advisor asked for VIN to verify if back-up camera was in stock. Arrived today and at check-in service attendant found appointment. After this said he needed to verify if camera was in stock. After a while he came back stating that according to year and model it would need to be ordered. If the VIN wasnt a good form of verifying year and model why ask for it and claim part is in stock?Payne service dropped the ball big time.Thanks for a waste of time.

Jose Villa was fantastic to me and my wife. This is the first time she experiences buying a car. We went to two other dealerships that are the competition of Payne and they gave me and especially my wife the worst experience possible. Experience that could make her not want to buy a car ever again. But coming to Payne, it was a whole turn around. It was like night and day. Jose gave us a deal we could not refuse. It was as if it was too good to be true, but it was really true. Great job to everyone there at Payne. Great people! Great environment! Everything was awesome!

After visiting several other Ford dealerships in search of a great deal on a Ford Bronco, Payne Weslaco Ford was the dealership that earned my business. Boggus Ford, Boswell Eliff Ford, and Spikes Ford all offered next to nothing on my trade and were unwilling to negotiate. I was met with quite the contrast at Payne Weslaco Ford. Diego, his sales manager, and the entire staff were friendly and very willing to negotiate a great deal. I was very pleased with their attention to detail and their exemplary customer service. And my daughter is very happy with her new 2021 Ford Bronco Sport! I highly recommend giving Payne Weslaco Ford a try on your next purchase...MAG

I had a great experience at Payne Ford. My salesman John Castelleja was awesome. I had been shopping around and when I came into Payne Ford, John was the one to greet me. He helped me out right away, and made sure I got the vehicle I wanted. When it came time to pick my vehicle up, he made sure I had everything set up and ready to go. Great service and I highly recommend John!

There not willing to help you. They order wrong parts.

I totally recommend Payne Weslaco!! Jose Gomez helped me get my mother into the perfect vehicle given our situation. He was very thorough and took his time with us and explained everything without being pushy like other places are. I will never go back to where I used to go. I am super happy and thankful for their excellent service and appreciation for us as customers!!

Fully staffed quick service, reliable service. Very professional staff. I felt comfortable leaving my vehicle for a recall..And I feel confident that my vehicle is getting the best service.

Bought the Explorer i was looking for..very helpful people. Highly recommend them.

Eli and Keery in sales were amazing and very helpful. Place was very clean and organized. Love going in to Payne Weslaco as everyone is always friendly

If you need any service you want to go here and contact George. He is the man. These guys work so hard. Everyone must be happy in their book. No unhappy customers. There is no downtime they are on the phones if not then with customers. Love this place and will make it our main Ford going forward. We are fulltime Rvers so to find someone trustworthy line George is a miracle.

Awesome customer service 👏 excellent people helping 4 trucks, the best in the valley

Excellent customer service experience with Diego and the team. They took time to understand what we wanted and advocated for us where possible. We felt heard and appreciated, they really took care of us.

I have never felt so confident in my decision to by a vehicle. The staff was very supportive and informative. They were patient with my husband and i and showed us several options to ensure that we have the perfect vehicle for our new family at our price point. Raul the GM was hands on in the process, he was so patient with us and took the time to get to know us and what we were needing for our family. At the end of the day we left the dealership completely happy with our Brand New Ford Expedition. We have already sent other family members to the dealership because we were so happy with our service. Proud to be a part of the FORD family!

Excellent experience, Excellent customer service provided by Mr. Caesar Palomo. He answered all our questions, worked diligently to find the truck we wanted. Highly recommend Mr. Palomo to anyone looking to purchase a new vehicle. Very Friendly atmosphere, great teamwork 👏👍

The salesperson Eli @ Payne Weslaco Ford was very helpful and he answered all our questions he got us what we wanted. All the staff there were friendly and attentive .

We had a great experience at payne our salesman was amazing! Diego took what we wanted

Service was great they did a good job at communicating all details of my truck with me. Job was done in a timely manner. Truck was checked before and after oil change ill definitely be taking my truck back to do all my oil changes and any kind of repairs here.

Best place to get your new ride! Awesome attention, best help & guidance. Next time you go, ask for Jose Villa, he helped us in the best way possible getting our new Explorer after months of wanting one!

George Garcia was very helpful and worked hard to get me into my new 2020 Ford Escape. He was knowledgeable and answered all my questions. I enjoyed my car buying experience with George and Payne Weslco Ford.

Awesome service! Javier was a great help. Loved the services & the support of every employee! Totally recommend. Happy customer.

Took my car for an oil change and for an update in software to prevent engine damage. Service was fast and easy. I very much appreciated having one person assigned to my service (Alfonso) as it made all communication quick and easy. All my questions were answered with patience.

Awesome experience! Everyone is so friendly and accommodating. No time was wasted and everything was done timely.

We were helped by Diego. He worked really hard to make sure we left with the car we wanted. And it was a very complicated messy process because we are from out of state. He worked hard, was very professional, and helped guide us through the entire process. He definitely deserves 5 🌟!

Payne Ford in Weslaco Texas service department sucks. You make a call to schedule an appointment for service and you are placed on hold for a long time. I was placed on hold for twenty minutes and someone picked up the phone and placed it back on hold. I called back and and placed on hold again. I live in this town with less than thirty thousand people, these should have not happen to a small city if they want to keep their customers. I would find other Ford service centers.

The best place to get your maintenance at... No hassle thanks to the A team 🙏

Cesar with Payne Weslaco Ford took great care of me and made my truck buying experience knowledgable. My future vehicle purchase will no doubt be here with Payne.

Exelent services and exelent costumer service they realy help you

Thank you too Jose for making my maintenance on my vehicle as smooth as possible. Really easy to set up an appointment with Jose and give you a Kasun is your vehicle is ready he even offered to go pick me up from work so I can pick up my vehicle thank you Jose and to all the Payne Weslaco Ford Service Crew! Highly recommended to ask for Jose Advisor in Service

And the Bronco has arrived...finally!!!

Martin Garces goes above and beyond to ensure you get the vehicle that your heart desires! I highly recommend him and Payne motors and will NEVER go to another dealership EVER again! Totally satisfied!

My buying experience was amazing! Everyone was so friendly and accommodating. Process was fast and smooth.

We brought a car at Weslaco Ford. I called to check the status of my warranty and got no help. First, they forwarded me to a voicemail which no one returned. The second time, they left me on hold. All they care about is the sale, once they have that, they have absolutely no customer service. I will not be buying a car with them again.

Great Experience Sales Rep Albert Meza and Javier made the Purchase of my 2021 Ford Expedition a Breese. And I wouldnt expect anything less of them with this been the 4th Purchase with them and all experiences have been excellent .

Great pricing on vehicles was also able to trade in mine and get completely paid off and then some didnt think that would be possible so definitely was not even upside down going into a newer vehicle

Excellent customer service from vendor, and other employees. Looking foward to continue buying vehicles from ford payne weslaco. Thank you.

Raul in Parts is a great guy to deal with! AAA+++

My first encounter with Payne Ford, and nothing but cordial, and EXCELLENT!!I’m VERY SATISFIED with the fast service, hygiene and cleanliness of this dealership

Whent in for an oil change well worth going to great service manager thank you.

Excellent service, meet all my expectations. Thank you!!

Great and fast service, they always do a wonderful job in providing great customer service

We were very happy with the service that we received. Our sales man Brian was very helpful in dealing with and also helping us with the truck. Thank you.

Do not recommend!! Y’all can keep your vehicles. I’ll gladly drive to San Antonio where I can get the exact vehicle, with lots of incentives $$, that I was looking at. 👎🏻👎🏻👎🏻

Ask for Diego. Guy knows what he’s doing and hears you out when it comes to getting a deal done. Great experience over all.

Awsome service our salesman gus Fonseca did a fantastic job!! Left with brand new f150

Another great experience at Payne Ford. Hector Mejia (sales) always delivers excellent customer service and leads with honesty.

I have only ever had positive experiences here and they have always been with Beto DeLeon! If I could give 100 stars for his top notch costumer service, I would. He has my absolute trust when purchasing and/or trading a vehicle. He always has a great attitude, knowledgeable about the cars he presents, and puts the costumer first. He is the reason I am a loyal Ford Payne costumer. My family and I highly recommend Beto from Ford Payne for all of your car dealing needs!

Friendly and easy to deal with

They were so helpful and the pre-owned selection had a lot of good cars with low miles at fair prices. I got a 2018 Jeep Cherokee and I LOVE it. If you see a car at another Payne location they can bring it to you to show you. I didn’t feel like they just wanted a sale, they really wanted to find the perfect car for me in my price range. I’d recommend Hector @ the Weslaco location!

Worst service Ive ever experienced... took in my car at 9am for airbag recall..salesman Juan Martinez said my car would be ready by the end of the day...called at 3:30pm to find out status on my car and was placed on hold for over 30 minutes until they hung up without any response...called back at 4:15pm and spoke to Juan Martinez and he advised me that they were barley gonna take in the car then he said he needed to order some parts for the car ...I asked him that what parts did he know he had to order if the car had not even been looked at nor inspected...I asked him if they could get me a loaner car which he stated they didnt have any...I told him thats the only car I had n had to go to work the next day and he rudely replied that my only option was to go pick up my car before 5pm because that was their closing time...I went to pick up my car without getting the airbags fixed ...have not gotten any calls from them to at least try and work something out or anything...which if in an accident God forbid my life and my familys are at risk...NOT THAT THEY CARE....WORST SERVICE EVER EXPERIENCED!!

After visiting several Ford dealerships in search of a great deal on a 2021 Ford Bronco, Payne Weslaco Ford delivered! Boggus Ford, Boswell Elliff Ford and Spikes Ford all were unwillingness to negotiate and offered us next to nothing on our trade. Needless to say, their loss was Payne Weslaco Fords gain. I was met with quite the contrast at Payne Weslaco Ford. Diego Hernandez, his sales manager, and the entire staff were friendly, knowledgeable, and willing to negotiate to earn my business. They negotiated a great price on the Ford Bronco and offered a fair market value on my trade. I was very pleased with the entire experience and most importantly, my daughter is very, very, very happy with her 2021 Ford Bronco Sport! THANK YOU PAYNE WESLACO FORD!

The best dealership to shop in the RGV! The staff is super friendly, patient and they always do their best to help the customer! Why go anywhere else when you can have a great shopping experience at Payne Weslaco! Your first shopping experience will have you coming back again! Thank you Mr. Palomoand Mr. Closner!

He made it happen! I’m in disbelief! They were very nice. Better than all the rest!

My new toy:Thank you JOSH RICO for all your help.Thank you JAVIER ROMAN in finance for staying late.I want to say thank you to all the background staff that actually get the banks to finance your cars.New post 2/25/21Went in for service, everything went well. The staff is friendly and fast, they took care of me in a timely manner. Thank you for great customer service.

They were so helpful

They have the WORST CUSTOMER SERVICE EVER I do NOT recommend them!!! Took my vehicle in since 8 am and I call at 4 and they haven’t even looked at it and I ask for a loner and they can’t even help with that or answer any questions just a bunch of inept people. WORST DEALERSHIP EVER!!!

I love this place. Atmosphere, staff & the beautiful vehicles 💞

I took my Ford Edge to Payne Weslaco Ford so that my Radio would be fixed. I went in to the service department and spoke with George, he told me it would take a day and a half at the most. George said he would give me a call to let me know that my car was ready. Day one passes, day two comes and still no call from George. I call the service department and they still havent started on my car. I told them I needed my car its the only one I have. So I gave them another day to hopefully work on my car. Comes day 3 and they still havent started on my car. Their excuse is that they have to many cars to work on. OK, I understand they may have a lot of cars to work on but why wouldnt George tell me that in the beginning and set me up an appointment. I am so disappointed and frustrated with Payne Ford.

Always great deals and excellent customer service!! If you are looking to purchase a new or used vehicle definitely recommend!! Ask for Mr.Cesar Palomo he has helped us with every purchase! He will answer any questions you may have & get you the best deals possible!! Thank You Payne Ford Weslaco & Mr.Palomo!!

Great customer service very helpful staff!

Friendly and helpful people

I loved my car shopping experience. Thanks to Eli Mendiola for being patient. Thanks to Mario who took time to explain the insurance to me. A big thanks to the gentleman ( I think it was Jorge or George), who did the final paperwork, for walking me through the lost title paperwork. Buying the car was not as scary as the last time.

Service was quick. Mr. Muñoz took care of all the paperwork in a timely manner. He made us feel comfortable and we enjoyed his sense of humor.

Great staff all around!!!

Manager was very helpful ! I asked questions pertaining to my truck he explained everything to me in a way I could understand. Definitely recommend coming here.

Saw car just called if available and was assisted in a kindly manner

They were friendly and was able to answer what ever questions you had.