Service was great. Worked with “Pun” and she was amazing from start to finish. Never judged us when we came to the dealership. Very friendly throughout the entire process. Best sales experience I’ve ever had at a dealership. Everyone who played a part in making sure we left with the car we wanted was great. Thank you all for your kindness. I will definitely refer anyone I know to come there.

Best BMW Dealer Ive ever been to (which is huge as theyre always a leap ahead of the others). Friendly and helpful service all around while shopping for a new car. Thrilled the team was able to find the right vehicle, so quickly, with the limited stock these days. Entire process was beyond smooth, even post delivery. Best cars and best service anywhere.

Excellent service. They took care of things without question. Very happy with this dealership and BMW.

From Scott in service to the personable drivers my first time experience was aces. I just purchased my x5 FROM a friend and was looking for the best place for service. I think i found it. A great first impression. Well done

I had a great experience at the dealership! I love my BMW. Everyone was nice and worked more than an hour past closing to accommodate me. They did it with a smile. I went back to the dealership a few days later and they explained to me how I could collect thousands more of dollars on my trade. They gave me advice they would give to a family member. This dealership went above and beyond and earned my trust!

My salesman Jake was so knowledgeable and willing to take time to show me all the details of the car. I’m thrilled with my purchase!

From the start, Joe made it incredibly easy. Very accommodating and worked with my schedule. Service took a tad longer than expressed, but I’ll chalk it up to the labor issues in today’s world. Car was washed, including mats. Impressed.

What a great job IA did servicing our BMW 3 series. Everything was done quickly with no surprises or issues. This was the best service experience I’ve had with a BMW in many years. I’m so happy to be away from the Glendale dealership and finally have a reliable and trustworthy service department take care of our car.

I chose International BMW because of proximity to a dealer from whom I planned to purchase a used BMW. I needed the car to be evaluated before making a decision to purchase. I live in Florida. The dealer delivered the car to International, and I got a call from Ryan the service agent the next day. He was professional and very detailed in his report. They provided all the information that I needed to make my decision, including prices for possible repairs. I am glad that I was able to enlist International in that important decision making process.MikeParkland, FLMike

I came in to test drive my short term dream car. BMW 430i with red interior. I test drove one 3 years ago, but the timing wasnt right. I had no intention of purchasing the car that day, but when they gave me much more on my trade in than anticipated and sold me my dream car below blue book, I couldnt say no. There was ZERO sales pressure and Mike B was fantastic to work with. They laid out every bit of information I needed to help me make the decision myself. I am extremely happy with the car and the sale of the car. Garland in finance was great as well. 100% honest and transparent. Again, zero pressure to get add ons I did not want. Definitely recommend.

Constant exceptional service each and every time I am here.

I worked with Jake on a 320i. He was excellent to deal with…transparent and courteous. In addition all of the other folks with whom we dealt were incredibly helpful and kind. I hate car shopping…and have to say the experience was great. Would recommend that anyone looking for a BMW visit these guys first. Thank you to all you for the great experience.

Salesman and finance person were extremely easy to work with and very flexible. New car was clean and ready to go when they said it would be. The salesman was knowledgeable about the product and actually performed a full delivery of the vehicle to me unlike other dealerships Ive been too.

Ryan was a great service guy. Got my car fixed up and also gave me a loaner to drive. My disappointment came when I picked up the car. It was filthy and there was a puddle on the driver side floor mat and ice chunks in the windshield wiper area. I bought my car at BMW of Milwaukee North. It is a 2018 540ix.

Narrowed down our next vehicle option between BMW & two other options not sold through this dealership. Went here first and didn’t need to look any further. Great inventory, flexible and transparent. Love our car and are happy with the process from test drive to the drive home.

The visit went very well.Scott, my Service Advisor at the Dealership was very professional, pleasant, and helpful.Car was done on time as promised.Jay Lorino.

Took my 2013 BMW in for recommended service from last time and additional routine maintenance. I had made an appointment so that I could get a loaner for the day. Service Advisor Ryan Tisa was great to work with. And the estimate was higher than what I actually paid. Would definitely recommend their BMW service department.

Ive purchased 6 BMWs from Brian Hoffman and theres a reason for that. He and IA (as well as the service department) will always go the extra mile to insure owner happiness and satisfaction. Had a small issue on my last deal and Tim (Sales Manager) resolved it in 30 seconds. Cant go wrong with purchasing from IA. Theres a reason they have been around so long.

A very pleasant experience while getting a oil change. Everybody spoke said Hi. Service person Randy was very helpful and friendly with great customer service.

I will first say: I rarely write negative reviews, but for the price that I paid for an M series vehicle, I’m writing one because the service here is worse than McDonalds. I took my car in at 9 AM on a Friday. They gave no indication of what was wrong until 4 PM that same day, only to then tell me that they had to keep my car over the weekend and could not provide a loaner. When I told my service “rep” about the inconvenience this caused me, his answer was “there’s nothing I can do.” To make matters worse, they provided no communication about the status of my car for over a week, which left me without a car for that entire time.Needless to say, I am trading in my car and switching to Mercedes Benz of Milwaukee North. I have been a loyal BMW owner for over 6 years, but the horrendous service has caused me to switch. Really hope you guys work on your customer service or you’re going to be losing a lot more customers…

Always the best service experience! From my advisor, Patrick, to the loaner, and mechanics who work on my vehicle. Ive used them since 2003. Even though I live in Chicago and Florida, I have the majority of my scheduled service appointments done there. Including after my extended warranty expires. International Auto also has by far the most fair and honest pricing.

We have always had our service and repairs done through International BMW and we have always worked with Patrick. Just exceptional service from start to finish! We just completed our maintenance of our BMW and as always a great experience. We would highly recommend International BMW and Patrick! John and Paulette B

I worked with Mike Willer on a BMW purchase. Mike treats me more like a friend than a customer. Except when it comes to making sure that whatever I ask for gets accomplished. Then I feel like his number o e customer. Both, Mike and the finance person we’re informative and not at all pushy. I felt like everyone respected my time, and made things as efficient as possible.

Have continued to service my car here after purchase. Continues as positive experience. Have worked with Ryan T in service each time and had really positive experiences in the shop.

Knowledgeable and helpful service personnel. The reason why I love driving a BMW, enjoyable ride and a great service department when needed.

Efficient and dependable to get the job done right. Very happy with the friendly quality service on our BMW.

Car repaired promptly & under estimate. Very satisfied with the quality of the service. My service rep Scott is a pleasure to work with.

I had been on the look for a certified BMW X3 for a while and happened to notice one come up on the International Auto Group website on a Saturday morning. I immediately reached out and connected with Tyler. He assured me the vehicle was still in for sale and I told him I would be in later that day to see it after my sons hockey games.I made the hour and a half trip down to the dealership and was not disappointed one bit. Salesmen dressed to the 9s and very welcoming. The car I was looking at was detailed and gasses up for me. Tyler went over everything in the car with me and the explanations were very well spelt out since I had never owned a BMW before. Within 2 hours I had seen the car, finished my paperwork and was on my way.I will not go to another dealership for my BMW needs moving forward. I would rather drive to their dealership even for an oil change because that is how highly I think of their operation.Thank you all for helping me get a great deal on a great car!

The staff is super friendly, knowledgeable and accommodating every time I am there!

They quickly handled the recall service on my 325i. I would recommend!

I went to purchase a part for a BMW AlpinaB7. Unfortunately there are only a few BMW dealerships that have a functional parts search. I usually perform my parts search from BMW of South Atlanta which has a way to look up parts. They list the part at 11.75 MSRP like other sites Ive checked. Their price at International BMW is 16.64 LIST which is almost a 50% increase in price. I will not purchase parts from them again.

It’s a warm inviting showroom. Everyone is pleasant. A salesman who wasn’t working with me offered me snack and beverage. I felt very comfortable.

My husband and I had a great experience. Our client advisor Abdallah was super informative. We were very impressed by him especially being so young, he did a better job than salespeople at other BMW dealerships that were twice his age. He was very engaging and you can tell he enjoys his job and working with people. Our finance person Bassim was just as awesome. Very down-to-earth and upfront which I dont feel you always get when at car dealerships. Great job International Auto it shows you only employ high-quality individuals. The icing on the cake we absolutely love our new 750i

Great service by Scott L. and the team. Proactive service work done in addition to scheduled. Timely and courteous. Thank you !!

Patrick always takes good care of us. Work was done on time, car was washed and cleaned and ready for us when we arrived. Great job!

Would like to know why you guys couldnt call my warranty company to start a claim for me. I was told by Carshield that the repair Facility had to call to start my claim, took me 1min to find that out.

Huge thanks to Brian & Bassim! We got excellent service. We have never been to a dealership that got us in and out so fast. I am very happy with my purchase! We will be back in the future for sure!Update: Immediately after getting the car home we noticed one door would not lock. Contacted the dealership Brian said bring it in stated they would get it fixed and taken care of. Scheduled an appt for the following week. Brought the car in called me and said it is the actuator to the lock that is broken. Then flipped the script and said that was inspected before we bought the car and it was not broke. When we originally looked at the car that door was already unlocked but we didn’t think anything of it. It was broken when we bought it because we noticed it immediately when my wife sat on the passenger side that it wouldn’t unlock or lock with the power locks. Now they won’t fix it but they will for $600 lol what a joke. Can’t wait to find out what happens next. Now I went from happy to unhappy with their service! Definitely won’t be back in the future and will get my service done elsewhere.

Absolutely terrible experience and horrible place to get your car fixed.My BMW did not start, ran first diagnosis and all needed a simple spark plugs change according to a local mechanic. I wanted to take it to this BMW dealer (International Autos Group in West Allis-Milwaukee) to get what suppose to be a decent service.Called the dealership and towed my SUV to them and waited, called, it was hard to hear back from them. The biggest issue was they came up with totally different diagnosis with really jacked up the price to about $2000 and wasnt real, plus they made me pay for the unreal diagnosis.Gladly, I know what was the real issue. I took my SUV from there (the engine cover and other stuff were thrown here and there) to a local mechanic and ran a new diagnosis again and it all needed new spark plugs. I talked to the international back sales manager about this and didnt care at all and their response it is what it is.

The Service Agent assisting me was the best! Very friendly and professional courteous

Purchased a CPO BMW online from another state at International BMW. Throughout the process Mike Bamke was professional, attentive, and extremely helpful in getting the deal done remotely. Purchasing sight unseen can be nerve racking, but at no point did i feel uncomfortable. Would definitely reach out to Mike for my future vehicle needs.

My dealings at International BMW’s Service Department were with Mr. Ryan Tisa. Ryan was professional, courteous and concise. Everything went smoothly and as described. It is something you come to expect from a high-end dealership that represents a high-end brand such as BMW. I am happy to be an International BMW customer.

Very reasonable to deal with. Hunter was very knowledgeable and helpful. Communicated with us clearly and concisely. We experienced no high pressure tactics.

Purchased a BMW used X3. Because we live quite a distance from this dealership a lot of the information was gathered through phone calls and texts with the salesperson. I have to say DeAngelo did an excellent job and we really appreciate all the information provided. It made the car purchasing experience extremely easy. The only area I have issue with is the detailing department. They are more of just a car washing department. I spent an hour detailing the car myself after we purchased it.

I thought my 2015 BMW diesel froze in the below zero temps we had. It turned out the fuel filter disconnected! The service writer Ryan was very helpful getting my vehicle taken care of. I got a video message from the technician showing me the loose fuel filter. I really appreciated seeing the problem with my own eyes! Ryan worked to help me get a better price on the parts needed to get my truck back on the road. While it was too cold to wash my truck, I did get the floor mats cleaned which was nice. I am very happy with the work and the support I was provided for a non warranty repair. Thanks IA for your help! DEAN SCHWALLER

We came to International BMW looking for a car for my wife. It was her birthday, and she needed a new car for her job. We got such a great deal, and service that not only did we buy the car for her, but I bought a car too.Great prices, and great service, combined with BMW is what I call a winning proposition!

Mike was absolutely on point with negotiating my new BMW purchase and my Mercedes trade in, all over email and phone. When I finally met him in person, all of the details were exactly as they were previously agreed to. This included a sight unseen trade in, and financing including a partial balance due for my trade. Amazing experience!

Not great. First time there and associate wasn’t there and no one could find my paperwork when I arrived. Waited for one woman to get off the phone only to be directed to another having a long conversation with a sales rep. She could find the associate or paperwork. Worse? Apparently my oil change and inspection didn’t involve checking the air pressure on my tires or my window washer fluid. Both had alerts when I came in, and when I left. Jiffy Lube would have done better for a lot less.

It took me around 40 years to make my dream come true. Yes, I finally got my dream car and International BMW was a huge part of making a dream come to reality.My experience with International Auto was super positive: from rue time I called them to set a time for a test drive until the time I left driving the car of my dreams.I only have to thank all of the amazing people who helped me with. DAngelo, Jacob, Keith (both of them)... you guys were so AMAZING...The best part was when I had some issues getting my money from the bank and Keith was right there to offer me a ride (in a Mercedes...😳) to the bank and get everything ready to go. At the end, my biggest surprise was when they told me my car was ready to go and when they told me to take a look at it from the front I couldnt imagine what I was about to find: my dream car was wrapped in a huge red bow. You guys almost made me cry. Thank you so much for helping me really having the car of my dreams.

During the purchase/negotiation process, I asked for the satellite radio option to be coded into the car. This literally costs the dealer nothing but hooking up the computer to the car and less than 20 mins time. Sales Manager Tim said he couldnt do that as if it were going to cost the dealership an arm and a leg.They said it was going to be $475 additional which is ridiculous considering it just requires a computer be connected to the car. Upon further research I found that the vehicle also has an enhanced Bluetooth feature and ambient lighting that requires unlocking.Id like the satellite radio, enhanced Bluetooth, and ambient lighting features unlocked in the car.I feel as if it was very tacky and nickel and dime like of Tim on behalf of International Auto to not offer to unlock the satellite radio feature complimentary.I was texted by the dealership asking to leave this survey and if there was any thing that they can do and they never responded.My sales person, Mike was fantastic and very kind. He’s the only reason that International Auto gets a 3 star from me.

Very timely and always very honest communication by Scott Leitzke, my go-to service coordinator. He’s the best in the business in Milwaukee and always treats me as a valued customer!

Great service drive and knowledgeable staff, worked with Ryan in the service drive

Amazing experience! I went with my mom the sales man mike was great and bassam was an amazing business manager!!

Simple 15k service but done quicker than anticipated & free wash as usualPatrick Puffer great as always

Did everything I asked in the time I asked very professional no complaints

Generally I loathe my three-yearly visit to the dealership to replace my car. Ive got to say that Brian and the team did an excellent job in getting me through the process as quickly and painlessly as possible. Top marks go to Brian H., Bassim F. and Abdallah K.!

Took BMW in for service. Had an aftermarket extended warranty. Ryan T. went above and beyond to make sure the warranty company covered what they should have. He spent hours on phone with them and sending them videos and photos to substantiate the claim. Great service!

So easy. On-line appointment set at a preferred time for myself. Ryan handled my check in with ease and consideration. Given the opportunity to wait, or drive a loaner. Elected to wait and was not disappointed. They were timely and took an extra step not requested that will save me a future visit, as covered by my warranty. Well done International!

Always very accommodating. When checking my engine light they found that whatever was wrong was still covered under the warranty- nice little above and beyond moment.

Great customer experience. Ryan Tesa was my contact and did everything I had hoped for.Thanks

Mr TONY PRZYTULA Which was the store supervisor was very rude and declined my service because I got work done somewhere else That were cheaper then what they offered and I tried to pay them for a diagnose which shouldn’t of been a problem he told me to go somewhere and get a diagnose which was very rude and disrespectful also the lady that I dealt with before him was rude also mr Scott was ok until he followed the footsteps of mr tony I wouldn’t recommend going here at all I got a oil change for 200 bucks and they didn’t refill my windshield washer fluid or oil I had to come back 2 days after I got the oil change for them to finish there job

Service was good and easy to work with. Would be a 5 star had they have loaners available.

Ryan and the BMW service team were excellent, as usual!

Fast, friendly and efficient service! Thank you

The manager needs to do a better job educating and training his staff. Poor kid didnt know the difference between a clean title and a clean carfax. Huge waste of my time. Very unprofessional for a luxury car dealership. Goodluck

Great service, got my car in right away and took care of everything and than some, I would recommend international and their service department to all.

I had to make the arrangements from a different State. Service was quick and efficient. Patrick in the Service Dept was exceptional. I had an emergency situation and he was very understanding of my urgency. My car was in and out in no time, and he sent someone to pick up my daughter who was stranded without the car.

Great service! Mike went out and beyond to make sure we were satisfied!

Best car buying experience.. D’Angelo gave the best service I’ve ever had and amazing staff all around..

If you want top-notch service and sales people that are honest, this place has never steered us wrong. I’ve loved every vehicle I’ve bought from them! And the best part is they stand behind the vehicles they sell.

Always great service, complete with loaner vehicle.

Great service at International Autos yesterday. Service Rep was friendly and helpful. My 2013 BMW has 125,000 miles and still looks great and runs great. Still...The Ultimate Driving Machine!

From the start to end...I am happy what they did.

Great assistance, very punctual with estimated timing for mechanical repairs. Ill definitely, recommend for anyone to primarily use this auto shop as first choice for your foreign auto repairs.

Im not happy at all with my recent experience. After IA having my car for over a week and spending $2m, less than two blocks from the dealership three warning notifications were displayed in my car. The same notifications prior to taking my car in for service. I would appear that they was litter to no inspection of the work that was done to my car after the new equipment was installed. Very frustrating

Great car, great service and delivery. Thanks!

Very efficient Service for my Oil Change and Tire Rotation. The Service Advisor, Patrick Puffer, was very polite and explained everything to me.

What an absolute waste of time. Go in to see an M2. Wasnt done with certification or safety so looked it over with the sales rep, then put together some numbers pending the safety came back fine. They said to do a purchase contract and credit app to get the ball rolling. I told them ok. Then to do $1000 down to hold vehicle. Fine no problem. They said they will contact me before they head home and let me know if I was approved for the certified rate of 3.9% because I made it a point I would not buy vehicle if not. I get a text saying You are approved through BMW financial with no hesitations. . To which I respond Badass at 3.9 for 72mo?. I receive yes.I call and check up following day, not done issue with certification due to modifcations. Ok fine. They said they would correct it or figure out if it would be certifiable.Call again the next day and it is ready. Come stop in it is all certified (mind you I dont think thats possible on a modified vehicle), so I am excited and leave work to head in. Upon getting there they show me the car is all cleaned and theyre ready to take me back to finance.Soon as I sit down for finance Im told my payment is more than $100/mo higher than I was originally quoted. Also that my interest rate is multiple percentage points higher. .. hmmm interesting.Heres the issue, Ive worked in the automotive world for 10 years. Ive owned personally over 25 cars. Im fairly certain it is illegal to falsify a used vehicle certification and also it is against wisconsin consumer protection laws to blatantly lie to customers. So I will see how this plays out since everything is in writing.

Patrick was extremely professional and made sure my visit was quick and efficient. Make sure you ask for him when you service your BMW at International Autos his knowledge and customer service is first class! Thank you IA and Patrick!

David was extremely attentive to our needs while shopping for a CPO X3 for my wife. He put us in a car we love, worked with us to get the financing terms we wanted, and made the entire experience as painless as car shopping can be. We will definitely be buying our next BMW (for me) from David Burman at IA. Honestly this was the best buying experience Ive ever had.

Ryan Tisa was excellent with coordinating the repairs and even a rental. Great communication and service.

Great people and service. Pricey though.

The service team went above and beyond to work with me on an issue which is greatly appreciated!

Everyone here is super friendly, helpful and accommodating. Since I live out of state they were able to overnight the power-work to expedite the process. My only complaint is they ran my credit multiple times when I had said I’m already pre-approved with capital one and only wanted my credit ran from there.

Highly recommend Internation BMW to anyone looking for a new or used BMW. I went down to the dealer to test drive cars and felt zero pressure from the salesmen, they just let me check out cars to really get what I wanted.Andrew did a great job ordering me my M2 Competition and getting it here from Germany, and Im blown away by the car. I will definitely be back when its time for another one.

Very professional. Great service. Beautiful vehicles.

I love this dealership, they have a shuttle service & are so friendly!

Pleasant to deal with. Pricing fair. Service was great! Work was done quickly. Love the coffee!!

Ad hoc drop in due to low tire pressure and metal stem covers would not come loose. Courtesy resource, Scotty at Service Counter and Tech got me up n out in roughly an hour - watched Brewers opening day game during the wait. Had a complimentary coke and frito bag too. Price was right, actually less than I thought it would be considering one stem had to be replaced. 5*s.

Beware of fake commitments from this dealership. Keith from financial department is very impatient and It takes a day or 2 to just to answer your call.

Great experience. Brought in car yesterday around noon with ac issue, today around 2 pm car was done and ready for pick up. Scott was great in assisting me and keeping me updated. Very happy with service.

Always receive great service from Patrick and the team! Love the new video to hear and see the technician’s comments😊

This is specific to BMW service department.Short version :they didn’t repair my AC first time, second time wanted me to pay 1500$ in repairs that was repaired by different BMW dealership under CPO warranty. When I contested their opinion charged me 225$ for checking AC without removing it. They cut corners and with fear of rejection by BMW will not file your claim will ask you to pay that you are not supposed to.if you value your time and money avoid themLong version :I own f10 2014, under my original warranty I took my car there for AC not working, they refilled coolant and said you are good to go. Next summer AC stopped working again, dropped my car, now under BMW CPO warranty. Received call from RAYMOND saying AC condenser is leaking and will cost 1500$ in repairs. I was shocked, I told it’s under CPO. He said it’s “ outside influence” and will not be covered. I asked how ? Response was “ it’s obvious that some stone came through front grill and damaged it”. But when asked did you see any physical damage or did you remove condenser to check —answer was NO. I asked to speak to supervisor, talked to PAUL, same answer with argument that “ we don’t want to take chance of claim being denied by BMW”. I googled and found out it’s common problem for f10 due to design flaw . I went to BMW Milwaukee north and talked to Michael(mike ) who looked at pic and showed my CPO warranty card and told me it should be covered. When I told Raymond he continued to refuse to repair and said you can directly call BMW and open case. I was so frustrated by them causing unnecessary trouble and waste of my time for something they should have known better.I picked up my car, I was charged 225$ for AC and 30$ miscellaneous charges( 30$ I refused to pay when they couldn’t explain it)Next day made appointment at BMW Milwaukee north, picked up loaner, AC was fixed in a day with 50$ copay.So avoid them if you value your time, money and peace of mind.

I took a car in for diagnosis and Maureena and whole service department were extremely helpful! Constant updates made this experience an amazing one. Such great people here, would definitely recommend.

Best experience purchasing a vehicle from Sales to Finance. Top notch.

I highly recommend this dealership. I was treated respectfully and wasnt manipulated or uphold unnecessarily. I bought my vehicle @BMW North and will never return! International has my business!

I purchased a used BMW 530i from International BMW. I received exceptional service from Tyler Buenig (sp?). I would recommend International BMW to anyone looking to purchase a new car.

This is the 2nd time I’ve had to work with this group.Their service center has capable technicians but absolutely terrible service.Service managers go out sick and tell no one what’s being done.Cars sit in their center for days at a time with no communication.Callbacks do not occur, if you want to speak to a real person at the service center expect to call several times and leave voicemails for people who don’t listen to them.Recommendations on repairs always come back with several “other” items that are framed as critical but have nothing to do with why you are there.If you have to go here for service, be warned.Find a retired BMW mechanic or independent to see who’s got your interests at heart.

Great customer service. Every time I bring my car for service they trea me very well. I give them 5 stars 🌟

The lack of integrity here is unprecedented in my experience.

We have purchased two cars from International BMW and the experience has been top notch both times. Every staff member we dealt with was friendly, open, and knowledgeable in answering our questions and getting us in the right car for us. I never felt pressured and they were willing to go the extra mile in making sure we left the dealership happy. My wife and I will definitely be back when the time comes for our next car purchase.