It had been years since I shopped there for carpeting. Kristin N. was our sales rep and she was great. We first looked at remnant carpet rolls for a basement project. They had some great options available but there was not a large enough remnant for the room. We moved on to a quality carpet that was priced well. The installation was top-notch. They worked with my elevated basement flooring, two doorways, and 15 of transition where laminate meets carpet. Perfection. They also carpeted a stairwell and it looks great. There are so many samples at their shop, that its worth the trip over to their store. Big box stores just dont have the selection that Carpet Town does.

Johnathan was very nice and helpful. Carpet turned out very beautifully . They made runners out of my left over carpet and 2 custom rugs from their show room carpet.

Good products, and maybe good service...or....I have been using Carpet Town for many years, and I have always liked their prices and service. Tom R. was my go-to salesman, but he has retired.I had carpet installed in two rooms of a rental apartment about two years ago, and recently it bunched up by a doorway in the first room. The renter at the time is still there, and never had a problem before like this in 20 years. I am getting charged a minimum charge of $300 to have the carpet re-stretched in this 11.5x12 room. That seems a little steep for something that feels us likely to be caused by them in the first place.

I had a very nice salesman (Dan) did a great job guiding me to the flooring I desired. He worked up the quote, make a few corrections..owned his adding mistake. Then I had a nice man come out to measure, then they sent out Mike Becker to install. He did an AMAZING job!!! OMG my floor look beautiful!!! Meticulous detail, he is a perfectionist...and my floor looks FANTASTIC!!! Very trustworthy, and prompt went beyond the expectations. I HIGHLY recommend this company!! I will use them to do all my future work..and hopefully get Mike Becker as the installer :-)

Extensive research leads to outstanding results.We stopped in and talked with Jonathan over the summer. We were just starting to search for new flooring for our kitchen and carpeting for living room, dining room and hallway.Jonathan was very helpful in answering our questions about all the options that are available. He gave us samples to take home and did not pressure us to make a decision. We spent a few more months checking out other retailers and manufacturers. After narrowing down our choices, we got quotes from a few places.The most important aspects of this adventure for us were a quality product, precise installation and confidence in where we made our purchase.Carpet Town surpassed our expectations in all areas.It has been 7 weeks since our installation. I still cant believe that this flooring is in our house.Jonathan answered all of our questions every time we stopped in during our search. He never pressured us to make a decision. His quote was in line with others that we checked out. More importantly, we knew that Carpet Town has very experienced installers. We were impressed with the estimator, Dave, that came out and measured everything. He had so much knowledge and experience to share.The installers for our Mannington flooring were such hard workers and so precise. Any requests or questions that we had were handled very professionally.The installers for our Phenix carpeting came in like a tornado. They had so much experience working together that we had total confidence that they would do a great job.Our fears of this whole ordeal were handled so well:1. Our flooring is beautiful and carpeting is luxurious.2. The installations were done to perfection.3. We were confident in Jonathans handling of our purchase.I am a careful researcher when making decisions and it definitely paid off in our selection of Carpet Town to install our flooring and carpeting. Thank you!

Excellent customer service!!

Poor original experience but management was very open and diligent to receiving feedback. They were able to rectify the errors made.

It was very nice

Carpet Town got the job done for my old outdated linoleum floors in my kitchen and bathroom! Tom R. from sales worked hard to find the right product that would fit my project. Mike Becker was an excellent contractor/ installer. He turned my old beat up floors into a showcase type setting in 2 days! Would definitely consider them for my next floor, window or door project.

Recently purchased our flooring from Carpet Town and could not be happier with how it went from start to finish. Our sales person was extremely knowledgeable, patient and nice. Installation went very well, clearly very seasoned installers. Weve since received several compliments and I would recommend Carpet Town to anyone looking for flooring. We will be making future purchases!

Outstanding love the dogs they seal the deal for me sales staff outstanding

Service was top notch and installation went great. Even the little hiccup that occurred when we found that part of the floor was not even was handled great. Price was outstanding. I highly recommend them for any type of flooring.

Knowledgeable staff. Worked with Tom R. More expensive than the box stores but hopefully a better product long term. Satisfied so far!

Had carpet installed today told them about a problem with closing doors when we ordered the carpet then after they had my money they tell me they have a carpenter who could fix the problem for the money we paid they should of sent the carpenter with the carpet installers speaking of who left one of my cable boxes in the bathroom and the other one in the hallway and was told that it would be taken into consideration on my next order with them on the cable box situation alone there should of been some type of compromise but again they had are money and of course they couldnt do anything for us I intentionally left out the correct punctuation. Because Im done with carpet town period.............. Oh yeah the carpet is nice quality but Ill pay 10× more before I ever do business with them again. Its a reason that they only have 3 stars on their reviews in my opinion and from what I read they dont handle problems well especially when they have your money. Take into consideration on the next order it will be cold day in hell.Im pissed and to think I was going to let them do my hallway not in this life .

Tom R and the team at Carpet Town go out of their way to get the job done. Their installers are professional and efficient; and should an issue arise they are held accountable and strive to make it right with a smile. This business is very customer service driven.

100% thrilled with all interactions with this company. The people are amazing to work with. As a side note, people should be aware of this companys philanthropy work with various community efforts. Their kindness and compassion is apparent in the connection between their business and giving. I stronly recommend Carpet Town for your next remod project.

Great selections on all flooring types and salesman Tom was the best

Very professional...polite...knowledgableAm doing business w them right now!

I am not gonna spend any more time in my life (explaining) why I had horrible experience with this store and their service!! So far the worst possible customer service I have ever had! No stupid explanations or excuses necessary ! DO NOT GO AND SHOP THERE!

TOM at Carpet Town is the best! my daughter and son in law is the third generation to purchase carpeting/flooring from him. Best warranty against carpet stain (better than Menards Lowes etc. ) pricing is great also.

We ordered a rug to be bound for our living room and I cant express how helpful, knowledgeable, and friendly the staff was at Carpet Town! AND, there is added bonus of the best two greeters in Milwaukee...Gracie and Cooper! THANK YOU Carpet Town!

I have to hand it to the folks at Carpet Town. They did an outstanding job tearing out the old carpeting and replacing it with wood-style laminate. I had the living room, hallway and three bedrooms done. It was done on a Saturday and Sunday. It was actually an advantage to have it done it two days, as to move some of our stuff into the rooms that were done, clearing the way for the remainder to be finished. As for the price.....highly competitive. We were not going for the lowest price, but rather the best value. Turns out Carpet Town had both! I highly recommend considering them for your next flooring job.

I would not buy from this store. We got as far as an estimate done and waited 3 days for it & all I got was a grand total of $4424.00 in an email with the services included. Was not itemized. Sales person said I didnt think you would want it itemized because of the price. He said I put down what the installer wrote down. Installer basically put down total rip out of vinyl / ceramic flooring and install all new without telling us. Going to Best Carpet on HWY 100 instead that the price is 1/2 there price.

Very nice people sent in just looking and ended up buying a nice piece of carpet at a great price..

Excellent installation of laminate floors.

Waited and waited for help, As a younger couple me and my wife we were quickly brushed aside for service to a middle aged couple who came in after us. Poor experience I would never do again. Rude rude rude!

I came in on the 6th to get carpet all was fine. I was told that on the 8th someone would be able to come stop by to measure the room but that was canceled the day of because they dont do anything after 4:30. So the next morning someone came to measure. Now that was a Friday and that hole weekend I didnt get a call about when the carpet would be put in. So I called them on that Monday the 11th. The salesman who helped us the first time was not in and no one there had a clue what was happening with my order. Even the warehouse guy did know anything and told me, that my salesman was not in and he would have to let me know what was up. The next day I get the call from the salesman and he said that the earliest the carpet could be installed would be on the 22nd. But that wasnt even a sure thing because they didnt have it in stock and they were waiting for it to be delivered. I canceled my order that day luckily got my deposit back and I went with best carpet on high way 100 and Beloit got it measured that day and installed two days later and for $200 cheaper. I will never recommend carpet town to anybody.

Friendly sales people