Best place I’ve ever been. Tonya is the absolute best to work with. Her patience and customer service is outstanding. I will definitely return and hope she plans on staying there a long time. Kudos to the Optometrist John Meek for his kindness and professionalism. What a great team!

Tonya was excellent and very helpful when looking for new frames. Frame selection was vast and this company is a premiere location with our vision insurance which helped to keep the cost down also. Great experience overall.

This place is awesome! I was able to get a same day appointment which I conveniently booked online. Dr. Meek was super knowledgeable and seemed to genuinely care about my wellness. He provided me with a explanation and solution to an eye issue that Ive been having for a long time when other eye doctors offered me nothing. I am so grateful for his help! The two ladies working in the office area were excellent, professional and super sweet. Tonya helped me pick out my glasses, offered honest feedback to help me find the right ones and was very swift, professional, fun and helpful during the check-out process. This place is great and the people working here are wonderful!

Very friendly and highly professional staff during my visit. Kelsey did a great job with helping me through insurance discounts to get the best price. Couldn’t be happier. Would recommended them to everyone I know.

I had an amazing experience here, Tanya took amazing care of me, and I was in and out perfect for being on my lunch break!

Tonya is amazing helped me and my mom found the perfect pair of glasses. My first time ever getting my eyes done just before junior year and she helped me feel so comfortable in glasses when I don’t usually like them!!! 😊😊😊😊 so so happy with my experience 👍😇

I hadnt had an eyeglass/contacts lens appointment for way too long. I passed by the Visionworks on Highway 100 and National and stopped in. I am so glad I did! I found everyone there to be very helpful and welcoming. Kelsey and Tonya assisted me and they were great! I went forward and scheduled an eye exam with Dr. Meek--who also was easy to work with and very knowledgeable. I now have contact lenses that work for my situation, and great looking glasses. My experience was very positive and I highly recommend this location and staff.

Took in a pair of glasses that the frame was broken, hoping to find the same frame for a temporary replacement. That frame was no longer available so Oscar fixed them...he did a really wonderful job of making them look presentable. After I left, I noticed that a nose pad was missing and went back, Jeri replaced both nose pads for me. They both were very helpful with our emergency situation. Thank you, Oscar and Jeri!

I had a very good experience at Visionworks with getting an eye exam and picking out frames. Worker was very nice & friendly. Explained my insurance didnt work there and told about a bad experience at another place and I got a very good price. Hopefully my glasses will live up to this experience when I get them. Will write again then.

Very first time here and Very happy i made appointment for eye exam with Dr Meek he is very thorough . Tanya was so nice and very helpful picking out my glasses.

Everyone who worked here was very kind, fun, and made sure I was well informed about my options! Dr. Meek listened to all my eye issues and confirmed any suspicion I had on what was happening with my left eye, and getting me fitted with the right lenses and add-ons to help my issue! Tanya was very helpful in getting my prescription set in for my lenses as well as nicely complimenting me on how the new frames sit with my face structure and style! All in all, 100% satisfied, and happier after the experience! Thank you all to those who worked on 6/29/21! You’re an awesome Team!

Tonya was absolutely an angel! It was my first time using my own adult insurance and I was lost. Without her, I wouldnt have been able to purchase the things I needed. She explained everything to me and not for one second did she make me feel stupid. She knew the plan like the back of her hand and got me the deals I needed to look my best! I would never go anyway else because no where else makes you feel like family! I can not say thank you enough! ♡

I came here to get a weird eye issue figured out and I am glad I made the choice to come here. John Meek and the team were great. He took his time thoroughly explaining what the issue was and made me feel a lot better. As a plus I would recommend them to family and friends.

Always a positive experience and love their choices in glasses. I never have any problems and staff is always helpful and kind. Very clean and professional.

I had not been to this location in over two years due to the unprofessional customer service I received. Due to the fact I need an eye exam rather quickly I decide to try it one last time since I highly recommended the optometrist.To my surprise the entire office was new employees including the optometrist. What a difference they were all professional, friendly, knowledgeable and didn’t follow me around like I was going to steal something. Most important I was not pressured to buy anything.Today I went back to pick up my contacts and again greeted by Tonya who helped me with a smile (yes, I could see that) under the mask. What a gem you have with Tonya she is a true asset. Thank youBrenda Deavers

Tonya was great. She was extremely helpful and friendly. I had a very positive experience.

I walked in on the chance that I could get my glasses repaired and walked out having a new place for eye care. The staff seemed like they were happy to see me and Oscar was especially kind and fixed my glasses quickly. Thank you!

Tonya was amazing and took care of my husband, our son and me with such care. Our son had his first eye exam and she walked him through it since he was nervous. She’s an asset to Vision Works and I hope is appreciated as an employee. Please keep her!!!

Tonya is a special person. I had fallen and hit my face on the cement badly scratching my glasses. She returned my call immediately the next am before store even opened. Tonya was extremely knowledgeable, polite, sensitive to my issues and tried to figure out the best price she could give me considering my glasses where only 8mos old. She is very personable, intelligent, and goes out of her way to please customer.

Tonya very nice and helpful, she even left a smiley face on my envelope :)

Tonya is super amazing and her professionalism is second to none! Definitely recommend stopping just to say hi and see if you need a new set of eyes. She definitely deserves a raise!

Tonya helped with finding frames for my 8 year old sister. My sister said she very nice, helpful and pleasant. She assisted her with finding the perfect frame. She provided the best customer service ever.

Tonya and the whole staff here are so helpful and sweet! Amazing experience😊

My husband had an appointment at 10 am. Left. At 10:15 am doors still locked. We ended up going to another provided. They lost business from us since i too needed to set up an exam. If i could have given a 0 I would but this wouldnt post then. Bad business if the doors arent open At posted store hours times

Tonya, is an amazing worker! She is kind and quick with her job. I appreciated her help and care!

Tonya and jasmine were great help putting my lenses into my frame

Super friendly staff. Tonya helped me so much find the perfect glasses for me and helped me get the best deal!

Tanya is the best! Nails cute too :)

I had to call and find out my glasses were ready. First I had to call some 1800 number. When I got there the place was empty. Why couldnt someone have called me? The lady helping me had claws so long she couldnt open the eyeglass case. So pathetic.

Super friendly staff and goes out of your way to help! Would recommend

This is a great place for eye care. John Meek is very friendly and knowledgeable, and Tanya helped me find new frames that were almost identical to my existing ones. Every time has been a pleasant experience.

Tonya was a great help today.. Great customer service..and friendly 💕🥰 Thank you

Love this place. Everyone was super helpful and friendly. Tonya was amazing in helping my teenage daughters through the process easily. She’s amazing! Will not go anywhere else for glasses.

Tanya is the best at Visionwork ❤️☺️

Tonya was amazing and made the whole process a breeze! Also, Dr. John Meek was very laid back and helpful! I had a great experience! I strongly recommend this location!

Oscar and and Tania are the best employees I have ever met they are hard working. Overall they made my experience a lot better.

Tonya was very helpful and nice to be around.

My family worked with Tonya & she did an amazing job! Very helpful & very efficient! Dr John Meek was extremely helpful as well! I strongly recommend this location!

Tonya was very helpful at my appointment.

Tonya is the hook up. She will explain your insurance benefits and make sure you getting it all. Oscar is the man at repairs of the impossible! My glasses were trashed and he brought them back to life. Dr. Meeks is awesome. He knew what I needed before I asked! Tanya thanks for excellent and professional service!

Wonderful experience with Tonya and Jasmine! Thank you so much for taking care of family!

Always a good experience. Tonya was the best, has the best vibe! Makes the experience better than last time and continues to do so!

Oscar and Tonya are the bomb!I was visiting from out of town and my frames lost a screw.They were able to provide a temporary fix until I could get home to have my frames looked at.

Terrible service. Theyve no idea what theyre doing. Eye doc never called back for contacts he ran out of. The ladies working there have attitudes. Switched to a different provider and called them to process my insurance over but they lazy af. Dont go here

Tonya and Dr. Meeks are are amazing and so upbeat. Made my Friday all the better. 5 of 5 will visit again.

Wonderful service. Immediate greeting when we walked in. Took a few minutes to explain the procedures. Very impressed with the staff. So glad I chose Vision Works to purchase my glasses from

Tonya gave me perfect costumer service!!!

Tanya was so delightful and helpful! She made me feel at home and not as an ordinary customer. I will be back again when its time for new prescription!

I had the best experience, everyone was so polite, helpful, and Tonya will definitely have you laughing😂 easy 5 stars🤩🙌🏾

My dog tore my glasses apart and they were able to put them back together. I was so thankful that they were able to do that because they no longer have that particular frame in stock and they are my favorite. Best of all there was no charge. Thank you for your help.

Tanya was great at checkout.Dr Meek was thorough and efficient with his exam.Easy check-in and check-out.Would recommend

Tonya offered great customer service, She goes above and beyond for the store and her customers. Way to go Tonya. Outstanding Service.

Excellent worker very friendly and polite tonya was anazing

The staff and doctor was very nice and super helpful even though it was insanely busy. They helped me pick out glasses and allowed me to take my time and not feel rushed. They said the glasses would take two weeks but they only took a week.

Very friendly environment tonya was very professional and was great help with picking out frames.

Always a good experience, Im always seen quickly and ladies in front are always nice. Tonya is always very friendly, makes seeing the doctor a pleasant encounter.

Tonya is amazing! Great customer service from the Tonya & the whole staff! The doctor John Meek was nice as well! I look forward to returning!

Tonya made my experience at Visionworks wonderful. I definitely will be coming back. Thank you

The service and staff are excellent! Dr. Meek was professional and knowledgeable. Tonya was so helpful and such a pleasure!

Tonya,Was so sweet and a joy to work with! Love seeing her when we come in for our eye exams!

Tonya was lovely and everyone is so kind and helpful.

As soon as I came through the door Tonya was there to help me .she is very good at what she does very polite very understanding your needs and I couldn’t be happier I appreciate the help that I got from her she is really good thank you Tanya

Vision works west allis has great customer service, Tonya did a great job at getting everything i wanted in my new pair of glasses, i will be referring them to other people

Got new glasses and had a great experience, Tonya was very helpful, patient, super fast and very friendly. Would definitely recommend if you need new glasses!

Tonya was very sweet, funny and professional she made it’s easy and fast to get everything done

Long story - had my eyes examined @ the West Allis location. I complained a few times that something was wrong, it seemed like one of the test lenses was foggy. Not foggy because of my eyesight, but steamed up foggy. The doc finally came over to look and said, You must have steamed up the lenses, I guess I should have told you to take your mask off for the exam. After which the doctor said everything was fine and handed me my prescription.So I picked up my new glasses and guess what? The prescription is wrong. No I have to sit about 1 foot from my computer screen to see. I called the store to let them know and they told me that I would need to see a doc again BUT, they cant get me in for almost 2 weeks! I told them this is unacceptable as I need the glasses for work AND it was caused from their mistake, but the staff member told me this, You need to understand sir that we are very busy and other people are trying to get in for appointments so they can use their insurance before the end of the year.Again I explained this is unacceptable and the staff member then told me that they would try to squeeze me in in 5 days.Guess Im glad I kept my old pair of glasses which is still better then what they gave me. Needless-to-say, I am not inclined to use them in the future.The reason I did give them 1 star rather than 0 is because most of the staff members at the store are extremely friendly and professional. But overall, not a good experience.

Tonya was wonderful and so helpful!

Tonya was a great help, I really loved her customer service, she rocks! Thank you!

Tonya is the best! Every time I come in she helps me feel so fab in my new glasses!

Tonya & the vision works crew were amazing. So, grateful for them 🥳🤓🤩

Tonya was amazing will definitly come back, was very pacient and answered all questions

Oscar and Jasmine were so helpful while I was looking at frames. It’s such a friendly environment.

Tonya is the life of the party. Her energy is unmatched . If you need any assistance, request her and she will get it done professionally and respectfully.

Lovely service with a wonderful selection of glasses Tonya was wonderful to us I would reccomend her to all

Great place everyone was super friendly, and Tonya took great care of myself and my son

Tonya was a blessing . So kind and caring for my visit . Thank you visionworks!

Tanya was so helpful! Definitely coming here again!

Quality customer service every time I come in. Ordered the cutest frames and I absolutely cannot wait to receive them! Im very excited 😁 Abby was an absolute doll and very sweet and a charming person to chat with while she got my order all together. I highly recommend this location!

Tonya was great! Very friendly!

Another great experience! Thanks Tonya!

Tonya was great, Dr. Meek was amazing, and everyone was so welcoming and helpful!

Great service and tonya was extremely helpful

She is very and beautiful

Tonya was very friendly and helpful.I highly recommend vision works.

I have had nothing but problems with this place. I use to go to the Southridge location, but they were frequently overbooked. I will not be back. I have had to wait in the lobby for several minutes, only to be told I was now past my appointment time and will have to reschedule for two weeks out. I have had two boxes of contacts sold to me that were expired, and they consistently misplace orders, causing it to take well over two months to receive one box of contacts. This is the last mess up. Dont waste your time.

Great service Tanya Alexis!!! The best ever!! Telling everybody to come here!!!

Really helpful and nice team.. :)

Great service and very helpful!! Jeri did great.

Very knowledgeable and helpful! Thank you Visionworks I can see again 😊

Ive been going to this location since I was a kid. I love the doctors. Ive seen many manager and staff changes both good and bad over the years. My experience over the past couple of years were not as good, I didnt really care for the manager, he was mean to the staff in front of the customers.But, I was there today and the new manager Alexis was great. She adjusted all my current glasses. She was nice, friendly, helpful and honest. Tanya helped me with my new order she was so fun and upbeat. Unfortunately, she is typically at the Brookfield location but thats good to know for adjustments. The staffing changes at West Allis were needed and so far Im impressed.

First time customer- I walked in just to check out the business to see if maybe this could be my new home for eye care. Given previous experiences that I had elsewhere, I assumed that I would like just set an appointment with someone and that would pretty much it. My experience was much more then that. Although the location appeared to be very busy, a representative engaged me within minutes of me just aimlessly walking around. She took the time to sit me down, walk me through everything thing that was offered, and set an appointment with me. She even took extra time to look at my insurance and find the best options for me would be financially. My appointment was set for two days later and went extremely smooth. I had an eye exam and ordered new contact lenses within 35-45 minutes. I had absolutely no wait time. Great job to the staff. Everyone was friendly and welcoming. I will be back again. Thank you.

Terrible just kept trying to push more stuff on me.everyone completely unprofessional didnt seem to know what theyre doing told me one price then rang up another.every promotion suddenly was unavailable to me.if my son didnt need new glasses ASAP I would have walked out .. nah Ill be going somewhere else next time

I went in to get my glasses fixed, the staff was friendly, the service was fast and there was no charge. Great customer service is rare these days, so it was very refreshing.

We stopped in Visionworks in West Allis on a Tuesday, no appointment. to have both of my sons get new glasses, contacts and exams. Anthony and Nada checked the schedule and found 2 spots right next to each other for an 1.5 hours from the time we got there. That was perfect. We did some other shopping and came back. Nada checked us in right away and they took one of my sons in right away for the exam. They did the second right after. This was seriously AMAZING service. Nada was FANTASTIC getting the orders taken care of, giving us the best price available. She made the time go by so fast and talked about family and we talked about family and before we new it we were done. I mean it did take a while because of all we had to do but she made the time fly. Excellent customer service. I would recommend EVERYONE going to Visionworks in West Allis, WI and asking for NADA, She really was Amazing!

Normally my annual eye exams are nothing of note, but let me tell you - today I had the pleasure of working with Tiara to get my glasses at the West Allis location. She is normally based out of the Oconomowoc store, so I also left a review here. Normally I would have gotten my prescription then bought another pair of glasses off of an online retailer, but she helped me pick out the perfect pair of glasses and made the experience so wonderful that Im done with those online retailers.

My visit for an eye exam to get an updated contact prescription was short and sweet. Dr. Adler was very nice and gave me a free trial of contacts to try out since my old brand was discontinued and Tonya made ordering and checking out super quick and easy!

My experience today with Dr. Adler was one of the worst I’ve ever had throughout my years of needing to see an optometrist. My eyes were in a bit of a state of an emergency where they were so red and irritated it looked like they were bleeding. I thankfully got an appointment in which I sat down and a man said “come with me” turns out this is the doctor. No introduction, or empathy for my pain. When going into the room, he sat immediately in his chair and lifted his hand up where he apparently thought I read minds and I proceeded to ask him what he wanted. He said my glasses. From there he inspected my eyes for no more than 60 seconds. Told me he was going to prescribe drops and that was that. I said “oh is that it?” And he said “what do you mean is that it?” I said “oh well I’m kinda worried here, I know you’re prescribing something but what is this from? How can I prevent it?” He said “oh well I told you it’s from bacteria from wearing your contacts. And that literally was the entire interaction with this man. I had to search my prescription for his name. Although the receptionist was kind and sweet- I WILL NEVER COME BACK HERE to get an exam or deal with the optometrist again.

Customer Service is OUTSTANDING!!!! I found 2 pair of glasses I liked but could only purchase one at the time. When I picked up my pair I indicated I regretted not getting the other pair. I mentioned this when I picked up my glasses but couldnt really remember what they looked like. I gave a general description of what I thought they looked like but couldnt find them. Parry said she would see if she could find them and indicated she would call if she thought she had them. I thought to myself....ya sure...sure. BUT...whalla….she called and they were the second pair I liked. Now Im looking forward to getting the second pair. THANK YOU for your EXCELLENT Customer Service.

New Dr. Meek is very pleasant. Randy the manager went above and beyond to help find the best combination of discounts and products when he didnt have to. My insurance had changed since the previous visit as did my prescription and type of lenses. He was very kind and patient and I left feeling like I got the best possible deal and service.

Dr. Meeks is absolutely amazing! He is very quick and very intelligent. I now feel much better about maintaining my dry eye. The staff is also so amazing! Very sweet people and they have a very wide selection of glasses to choose from. I also only paid $300!! If you wear glasses then you should know that’s an awesome deal 🤗🤗. So happy about my experience, thank you all so so much!!