KC and the entire staff at the store was terrific. I was especially fortunate to have Ryan take care of me. He was knowledgeable, efficient, great at multi-tasking, and above all else PATIENT. Ive been a Verizon customer for some time now and its experiences like the one at Russell that make me remain a long-time customer! Thanks guys!

Joe was great. I hate salesmen who try to push things in my face. But joe was nice, calm and informative. I felt very comfortable. The store was clean and staff was organized.

Alex was so very helpful, friendly & patient and saved me a lot of money. Great experience! Everyone else in the store was so friendly & helpful as well.Thx Alex

Tim was so knowledgeable and patient with me. I’ve been going to this store for years… ever since they were in Deer Park! Owner is also one of the best ever. I have taken so many people there to get their phones. The very best!!!!

Welcoming Friendly, personalized, professional & service! Long time loyal customer!Thank you

.. I called this Location directly since I have been a long time local customer, For a replacement Verizon phones. Their website said they were open till 8, but when I Called to confirm the hours and that they had my specific phone, Abraham said they were open till 7, and they had the phone I wantedWhen I Went to the store, Alexander Assisted me. He was Helpful but He told me they had to order the phone Which would be delivered to the store in two business days and told me that they didn’t have it in stock. I went specifically to that store so that I could have a phone that night since my phone died.The only other option was a more expensive phone from an opened Display phone. I decided to go with the phone since I needed it. I asked if they could give me some sort of discount or throw in a phone case,Since it was an open box item. Alex and Abraham said the manager wasn’t there and the Mgr was the only one that can make the decision.As I’m waiting for my phone to get activated, I hear Abraham offer to the guy next to me a 10% discount for his phone and case purchase without the guy even asking for a discount.So they’re not consistent. I discovered that it’s not owned by the original owner and now called Russell cellular. I’m typically a loyal customer if I get treated right but I’m not sure if I’ll go back to that location when it’s time for a new phone again.I’ve Been a loyal customer of that business since they were in Deer Park, many years ago. Alexander was helpful,But my overall experience with the new co was mediocre at best

These guys are literally the best at what they do, professionalism, amicable demeanor, exceptional customer service and family oriented! They will go the extra mile to ensure you are properly served and satisfied! Karan is one of the most amazing Reps there and Bobby is literally a Samurai with the laying of the screen protector lol! It lives up to and even surpasses the Verizon standards of excellence which is why I will always come here!

I’ve only ever come to this location for anything and everything. Between the customer service and the employees patience. This is the absolute best store to visit.

My sale guy Ryan was absolutely the best!!!!!!. Patient and kind … helpful and knowledgeable. Got everything done . Everyone in the store are all wonderful.

I’ve used this store for almost a decade now. I’ve worked with various different employees at this location, and have always had a pleasant experience. They are extremely patient and knowledgeable. They update me on current promotions and always help me choose the best plan that fits my needs!

My phone literally died. They tried to revive it but no such luck. Had to get a new phone. Everyone was super helpful and very knowledgeable. Would definitely recommend.

The place is top notch. The manager Karan, is friendly, Knowledgeable. An asset to your company. I will send many friends to your store, because of my experience.

Go to this location best service! Speak to sam for all your needs...the whole team is super helpful

I was very pleased with the person who I had very helpful & patient & answer all my questions & concerns I would recommend this version store to anyone. Go there you won’t be disappointed 😊 will be returning soon!

These guys are doing amazing job. They are very friendly and helpful. Very professional. 👏👏👏

Great fast reliable customer service ! Very helpful would def recommend made switching my cellular phone company easy and stress free ! Thank you !

The best!!! Always so helpful and they make the process easy. Highly recommend!

This was hands down the best retail experience I’ve ever had the store was clean and inviting, the staff was friendly and Ryan was so helpful I couldn’t have asked for better service will make sure this is my go to Verizon store!

Great service as always!!! I highly recommend stopping by and checking them out…

I had a great experience from initial discussions al the way through the final transaction. I was treated with the utmost care and respect and would recommend to all!!

Everyone at this location is always super, super sweet and very helpful. We always walk out smiling saying, “wow they are so nice”! 🙏🏾 In such a crazy time we live in, it’s nice to deal with people who are professional and just simply pleasant. Kudos!!!

Everyone in the store was super nice, helpful, and professional! 100% would recommend to anyone that needs help with their phone or if they’re looking for a new phone.

All the employees are extremely helpful and patient. They make the process easy and are always accommodating.

Great customer service. Took time with us. Helpful, knowledgeable, friendly staff.

Wow! I am always amazed by the wonderful professionalism at this Verizon retailer store. These guys always go above and beyond to meet your needs. Muhammad J is the best of the best! Thank you so much for helping me upgrade my phone today! You guys are totally awesome!

You can always count on this team for reliable customer service and thorough consultation! My family and I have been customers here for over 15 years and have always been satisfied with the efficient solutions they provide.

Such great service! Abraham is amazing. The customer service is the best in the business

They were very attentive and accommodating. My issue was handled very professionally and provided the best options for me. I will be back for sure!

Those guys are great I would never go anywhere else.

Great group of people all working together to make the experience go as quickly and smoothly as possible, all well informed quick with solutions offering multiple alternatives servicing young and old with equal respect

I have been buying my familys cell phones here for many years. I would never go anywhere else. Without exception, every salesperson is knowledgeable, helpful, and polite. They are truly interested in serving their customers well.

I love this Version. They have the best service.Abraham was a fabulous service representative. I have been coming here for 15 years

Love this Verizon Store and all the guys that work in it! I have been going there for years for phones for my family and I wouldn’t go anywhere else. They are nice and knowledgeable regarding all aspects of our phones. Thanks to all!

The best you are treated like royalty the staff is knowledgeable and any questions or worries and they hold your hand and patiently walk you the whole way plus some I am a costumer for life now and even make the 50 mile drive because they are that amazing I cant say thank you enough I would be lost and stuck with broken phones with out them thank you all for your help and patients ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️You dont have enough stars on your list google so I added some

Russell ans Abraham were very informative, experienced and were very helpful. And they took the time to educate us on the new I phones for my husband and I and they instructed us on the plans they offer. And they offer great deals. And the store manager, Anil always comes over to greet us. Was a great experience.

I went in to upgrade my phone and was helped by an exceptional sales rep named Ryan. He was outstanding in helping me understand my options and what accessories would help me protect my new phone. Friendly, helpful, and knowledgeable. Thank you!

Everyone at this store is so helpful and accommodating. You never leave with any uncertainty. I would highly recommend this establishment and would never want to shop at another Verizon store.

Excellent service. They treat you like family and make sure you go home with everything you need.

Incredible Service, very knowledgeable and helpful, best experience in a store in a long time, my store associate Muhammad was beyond great and I watched and listened to the other associates helping other customers and they were equally helpful and courteous, highly recommend this location, 420 Montauk Highway, East Islip

They are great at this store . Honest. Very patient setting up my phone. Will refer all my friends.

Fast service. Easy upgrade. Friendly. Out in under 40 minutes with two new iPhones.

I went there the other day as i was eligible for an upgrade. I went inside and talked to Sam and he walked me through every step of the process. He was extremely helpful and he got me an amazing deal on a brand new iPhone and i was able to save so much money. It literally couldn’t have gone any better

I went to Massapequa on a Tuesday when my battery seized. I had to wait 45 minutes or make an appt for next week. I was repeatedly told they do not fix phones and I should go someplace else. I had insurance so they ordered me a new phone (waited a day and a half) mumbled instructions and ushered me out.After problems with the aim card and st my wits end I went to West Islip. I was greeted immediately and helped by the nicest who instantly got my phone up and running. I wish I got his name!I will never waste going any place else

Friendly, knowledgeable, and professional. Highly recommend visiting the store.

Always treated with respect and they have never let me down anytime Ive come in for something. Top notch service!

Always the friendliest, most accommodating, and most helpful people working here. Been going for years and will continue to do so!

Tim was ver personable and provided excellent customer service. Thx

The guys right here are some of the best people I’ve ever met when it comes to working in this kind of industry. They have always gone above and beyond for everybody including myself that I recommended to them. I’ve had singular Nextel AT&T T-Mobile I even had MetroPCS for a little while never have I ever received Customer Service in the rhyme or fashion that KC gives along with his team. I drove from new Jersey to deal with them in Babylon just for a phone upgrade because of the amount of knowledge and respect that they have for what appears to be all of their clients

Best Verizon phone store on Long Island!!! Have recommended them to people for years..Fantastic customer service. Knowledgeable, efficient, always helpful. They continue to be helpful years after selling you a phone. THE BEST!!!!

A friend recommended this place to me and Im glad I took her advice. I will be going here from now on. They really took the time to explain all my options and honestly tried to get me a phone and plan that both made sense for me and saved me money. I left completely confident that I made the right decision with the phone I picked and the plan Im on. Highly recommend them

Service was fast and so easy! Abraham was so helpful and made the whole process very smooth.

I would have switched to T-mobile or Sprint a long time ago for a cheaper plan but the reason Im still with Verizon is because the guys that work in this store are the best at helping you with whatever you need.

If you hate shopping for phones and plans as much as I do then you are going to love coming to see KC at Russell cellular. KC makes it so simple and he cuts through all the extra nonsense. When you walk out you will have a good idea 💡 f what to expect from your new phone/ plan, especially what to expect on your next bill! KC is a straight shooter and I wouldn’t trust anyone else!

Great customer service, Muhammad was so helpful. Thank you!

Wonderful service.... our Verizon advisor spent almost 2 hours with us giving us his undivided attention... answering all our questions. We purchased our two new phones and are elated. Thank you.

Service is fast, friendly and efficient. The manager gets to know his customers and recognizes them. They answer all of your questions and never rush you out. We continue to go to here due to the outstanding service. We highly recommend this location.

Great staff ! Super helpful and enjoyable

Sales person Alex was remarkably patient and experienced

Sales rep Tim R is Top Notch I highly recommend him. Extremely pleasurable experience. The whole Russell cellular team is 100% about customer service. Always with a smile and great attitude. Thanks again

Just pay attention to your phone bill and always get a receipt!!

Always easy to work with, very helpful.

Joe was excellent and very patient with me. Answered all my questions

Amazing prices, customer service, incentives & discounts. Will not being going anywhere else for my upgrades from now on. Excellent business

I was impressed with how friendly everyone was. Ryan was extremely helpful, very knowledgeable and even stayed beyond closing, so I could update and transfer all my information to my new phone. I highly recommend this store.

The service was amazing. The staff starting with the manager were professional, patent and extremely knowledgeable. I would strongly recommend the store and absolutely go back again. They are the model for the industry, can’t say enough good things about the experience.

My visit was great. The sales men are very knowledgeable and helped me not only get a new phone for my wife and I but lowered my bill as well highly recommended. Will definitely be going back for all my phone needs. Thanks guys!

Great stop. Very attentive to customers. They make contact with you as soon as you walk in. Even when they are busy.

In hindsight, my earlier high rating of this firm was totally inaccurate. After purchasing two new cell phones (with a cost of approximately $2,600) and being charged well over $300 on the purchase date no receipt was ever provided for those charges. In addition, I was never advised that the cost of the new phones was now being charged over 30 months as opposed to to the prior phones which was over 24 months and was only made aware of this once a Verizon Bill was received. Finally, multiple requests over the last several weeks have remained unanswered from your firm for the upgrade costs that I was told would be paid by your firm. In order to avoid any issues to my credit I will be paying these directly and will bring my business elsewhere in the future.

He was very friendly, and knowledgeable about the work he does and he knew exactly what to do fast!! Great job!

KC is the goat and Mohammed stepped right up and was perfect.

Excellent service! Very helpful! I would highly recommend! Very knowledgeable!

This is one place that makes you feel special by just walking in the door. Great customer service and the best deals. Wouldnt go anywhere else.

Fabulous customer service. Faran and KC are the greatest guys. We have been using them for 15 years and will continue going there as long as they are in business. Best Verizon store on Long Island

My Father that works for Nissan of Garden City has been dealing with Jesse, Rog and KC for years even when they owned a store in Deer Park off Bayshore road back in the early 90’s. My family has used them for almost 30 years. I was having problems with my phone not charging for almost a week and he said let’s go to West Islip and see KC he always take care of us. We went there tonight on 09-16-2020 around 5:45pm and said hello to KC and a gentleman by the name of Anil helped us who we never met before and let me tell you he went above and beyond to get our problem resolved, I did leave with a new iphone 11 because my old phone was breakfast meaning (shot)non repairable, which I new because my brother said you need to go to Verizon after looking at it. My brother is a genius with electronics so I had a feeling it could not be fixed once he said that.So we had to transfer my info and photos to the new phone and it was very difficult because the old phone was on one leg, battery life was always below 5% and took for ever to charge it to get there. We had to leave the phone overnight to see if everything would transferred to the icloud. We got home around 8:40pm they even stayed later after hours trying to get this done. We received a phone call around 10pm from the man Anil saying try to restore the ICloud now it looks like we were able to back up your phone and we saved everything. Well it’s now 10:45pm and it worked !!!! He saved the day by getting me all my photos and my information from a phone that was a complete disaster. I cannot thank Anil enough that’s why I had to write this long paragraph to explain how he went above and beyond his job. Thank you Aniland West Islip Verizon.

We have been using Russell Verizon since our very first cellular phone (probably over 20 years). Never had any issues with customer service at this location. You are greeted with a friendly welcome when you enter the store by KC and staff. Andy spent as much time as I needed and provided me with all the info to upgrade my plan and preorder our iPhone 12 devices. Any issues we ever have they are who we go to. Thank you for always working with us. Great customer service!!

Everyone was so pleasant and helpful. Truly a lovely experience!

Very Helpful. Very friendly!

This is by far the best Verizon store on Long Island. Personal and professional salespeople that take their time helping you. I would never go anywhere else and I recommend them every chance I get.

Ryan was amazingly helpful and made the whole process easy!!

The BEST!! KC and his staff always take the best care of us. They are kind and beyond patient- no problem is unsolvable for KC. I’ve gone to other retail locations, even with Verizon competitors and have never been as confident as when we are handled by KC.

It took a while with the transfer but a very calm and courteous experience for me!

Great experience! Jay & KC were great to work with. I had many questions because I switched from an Android to a IPhone. They got into detail about each phone and their features. Don’t hesitate to go there especially if you are going to another Verizon store. They’re busy but be patient.....it’s worth it!Karen & Mike from Deer Park

Amazing service. I’ve known Angad since high school. The store all the employees are extremely helpful. Will make sure family and friends go to this store for their Verizon needs.

These guys (and gals) are the best communications carries and customer service people! I have been with Russel Verizon since about 2005 and every time I go in for an upgrade etc. I am always happily surprised on how the service is and the overall cost of my experience.Hands down I would recommend them to anyone who wants to improve their cell phone experience.

Best place for your Verizon needs.

Adele was great helping me get my new iPhone. He listened,was patient and even came out and paired my car to phone! Will definitely use you again. We came from Nassau county at my daughters recommendation. She lives in west islip

What a great experience! My fiancé and I were treated so well, and the staff was more than happy to answer any questions that we had. Everyone was impressively knowledgeable. I would highly recommend doing business here.

Best service and the most helpful staff. They are all great. I recommend this phone store to all, you won’t be disappointed!

The store manager Andy was amazing, efficient, helpful, listened carefully and explained the process clearly and understood the extremely stressful circumstances. He expeditiously handled the change. .

Awesome personal service!! Nicest people super knowledgeable and friendly. Highly recommended!

Very professional and personalized sales experience. Simran is a very knowledgeable counselor, she was able to quickly figure out what was needed and we were good to go. She also has a very kind and patient nature which makes you feel at ease in case you have more than 3 questions to ask. Overall, I highly recommend this location for all your Verizon wireless needs.

Excellent service, highly technical and cordial help.

Sammy was awesome. Feel right at home when I go there. Kc is the man like always. Treats you as his own.

They were courteous and professional, as always. Ive been dealing with them for years and I have always been satisfied with them.

They are simply the best! We couldn’t be happier with the service, they always take care of us!

BEWARE I have been a customer for over 10 yrs. Early on had concerns when new phone would be identified by Bluetooth, as one of the owners Rajs iPhone. It was my teen daughters phone and worked OK until it was upgraded. Clearly not new. Now I updated sons phone to iPhone 11 (although we requested XR- of course not recommend, old platform and not available, needs to be ordered) and walk out with paying more for something not needed or wanted. The kicker - 10 min later my sons NEW phone is not working. Call Apple tech support - to find out phone is being hacked by 5 people, including his online banking account. 999.99 stolen from CHASE account. Concerning as the transfer of phone info was more than 40 min and not in our presence. CHASE and APPLE blame unsecured transfer at Verizon Wireless. You pay big for the local convenience! Beware. Next phone will be purchased elsewhere.

I love these guys. Always very helpful.

The best Verizon store I have ever experienced. Impeccable service!!! Friendly and helpful.a must “go to” store

Andy and KC are the absolute best. They prioritize customer service over anything and do whatever that can to make sure you walk out of there with a smile on their face. Thanks to them I’m loving my new iPhone 11 Pro Max. SIX stars.

Best customer service