I came in at like 9pm when it was raining to buy a battery jump starter because my battery was dying regularly. Chris offered to instead perform a battery analysis and suggested I replace the battery to fix it for good. He then helped me find the right battery for my car and installed it for me on the spot, despite the late hour and the rain. He was such a life saver and a great guy. Thanks Chris!
It wouldnt kill them to offer assistance with putting in a new bulb. im a customer. shouldnt feel like im an inconvenience to them by having to go out of my way to ask about it
I came in just before close with a dead battery and Chris was a god-send! Despite the late hour, he was happy to help, tested my battery for me to make sure it was fully dead dead, and even gave honest recommendations for a new one. Thanks to Chris, I was back on the road in no time. (It honestly took me longer to get my car jumped than he took taking care of my battery and getting me on my way.) AutoZones got a grade A guy. Thank you!
Absolutely incredible service here!!! I was experiencing what seemed to be a battery drainage issue and the gentlemen assisted me with sourcing the problem as a bad alternator. I would rate this a 6/5 star experience as they simply went above and beyond all expectations. They understood my situation and were very understanding and accommodating.A sincere thank you,Ali A.
I had a great experience here while looking for a new headlight. Nick was very helpful and friendly! Good service and fairly quick, even on a Saturday.
Logan was professional, courteous, and knowledgeable. Made battery shopping very easy, he even installed it for me.
The car battery I was looking for is 100 dollars more expensive here than at another store (The price of the battery itself; there was no installation service). The battery brand they sell also has worse performance reviews than the cheaper battery brand. When I returned the overpriced battery, they refunded the amount that I paid, but not the value of the dead battery I traded in, which is another 20 dollars. I feel extremely ripped off by their price points.
Staff is very helpful and have never had any real issues with parts not fitting/working. Quick and easy to shop here.
I came into the AutoZone here in West Lafayette and didnt know what was going on and Chris was able to figure out it wasnt the battery but the alternator and even found me someone to get the alternator changed under warranty tonight. I appreciate the work the people here put in and they should be praised higher than the 5 stars.
Employee was very knowledgeable and efficient. He went above and beyond by offering to install the wiper blades Id just purchased.
Just finished replacing my radiator with help from AutoZone! 1 part came a few days late, but even then they were very helpful and I was able to get back up and running very quickly! Thanks AutpZone!
I like their points received for cash spent. So many pts redeem as in store cash.
It was great experience. Logan helped my figure out what is wrong with my car. It was the battery and the was rust on the hocks too. They replaced the battery and clean the rust on the cables and the car functions perfectly now. It was quick and good service. I highly recommend this branch.
This is a fantastic auto parts store. The assistant manager, a gentleman named Dustyn Simpson is extremely welcoming and knowledgeable. This is a rare combination at an auto part retailer. He goes out of his way to make sure the customer is comfortable and satisfied with their experience. I know buying parts online is mostly the correct choice for one banana mechanics but if I need something same day or to get something tested I will drive past the 5 other part stores on my way to the West Lafayette Auto Zone. I strongly recommend them for anything you might need.
Love this place, they are very professional and helpful for our DIYer.
Bad bad, always something with them. Picked up a part and drive an hour to put it on and it was packaged wrong and didnt even seem to care that it was a waste. NEVER GOING BACK
The way the store has the social distancing set up looks unprofessional and like it was just thrown together. It made it confusing how to get to the counter and difficult to interact with the staff. I asked for a part and it took about 10 minutes for us to actually get on the same page of what I was looking for because the sales person put in the wrong model year. Then the price was wrong and twice the price of their website. When I asked if they would match their own website it seemed like that was a big deal. Then the manager told the sales person he rang it up twice. The service staff needs some training. I have never liked this store. Just order from rockauto or Amazon.
Always there when I need them, prices are ok.
Shopping at AutoZone has always been a great experience for me. For the most part, their staff is knowledgeable, always curious, making sure customers are taken care of with 100% satisfaction.
Items easy to find
Anything I need in a hurry come from here. No complaints
Easy place to shop for auto parts and get some good advice! The people here are always helpful!
I went to them for help about 2 different cars. I had the awesome luck of get the same employee twice over the phone. He was super nice and very helpful. He wasnt like most that try telling you about products or anything that cost you more or you dont need he told me the actual name of the items I needed and even gave me help on a online search for a engine block. Thank you so much Dustin for your help and great customer service. He is definitely someone I will ask for when having to go here.
Always good.Drinks are good too.
Friendliest auto parts staff in Greater Lafayette!
They are helpful and quick to respond when they arent busy. The staff has an excellent body of lnowledge
Went today to get my battery checked and it was bad and was going to get it replaced. I have a remote start and they said they couldn’t do it bc of that and asked my boyfriend to do and then continued to say they would clock out and do it. He also told me I should just get a new car bc I’m always gonna have electrical problems. Went next door to oreillys and they got it done in 10 minutes with no problem
I went in because my check engine light was on. The fir man I talked to was rude and brushed me off, but then 2 of his coworkers come over to help me and helped explain the problem and how to fix it, I give the first man no stars and the stars I am rating is for the other 2 unfortunately I did not get their names.
Excellent customer service.
Did Logan that works here was major help. Like above and beyond type help. Logan thanks and be blessed bruh!!!
I had to stop here for a windshield wiper problem that I purchased at another Autozone store. The manager came right out and looked at it, found a replacement, changed it and sent me on the way! I didn’t have to pay, or exchange. It was literally the EASIEST thing ever!! Thank you so much Autozone!! I will use you again!!
Very helpful and willing to come outside and help you check your car, quick about getting you assistance when needed. Corey (spelling?) was especially helpful and super pleasant even when things didn’t go quite as expected. Great experience and would definitely go here for any further issues.
I was in and out in 10 mins. Very professional help.
Great service.
Extremely helpful and friendly staff. So far, everything I have needed has been in stock and able to be picked up immediately. If you need help with basic task they are willing to lend a hand.
Kendall was super helpful! I came in to get my battery checked and subsequently changed. My car was still struggling to start. After changing the battery 3 times to make sure that that wasnt the issue, he checked the starter and it supposedly passed. He didnt trust this and then reommended that I take it to the shop and not to turn it off. I got it to the shop, they turned it off, and couldnt start it again! The starter was on its very last leg. Thank you for the wonderful service and sending me the right way!
I had some issues with my car’s starter/battery systems, and visited this Autozone. Kaine G and Dustyn S provided phenomenal service, and helped me understand what the underlying causes of my problems were. I’ll certainly return the next time I need parts.
I have gone to AutoZone for all my vehicle parts. If they dont have it in stock they will have it by 3 pm the following day. They have the lowest prices and a lot of parts that wear out on a regular basis have a lifetime warranty choice.
Couldnt of done it all these years without auto zone. Your staff is GREAT and very helpful. Thank you from my kids and me. Keeping you guys in our family tradition....I refuse to go anywhere else
Employees are knowledgable. One employee, Cory was wonderful. I needed a turn signal light replaced and he fixed it for me. I highly recommend this store.
Changed my battery and staff were nice
Quick and easy. Knowledgeable staff. Convenient location. All car knick knacks and fixed in a jiffy. I got my headlights fixed, 2 minutes :)One year fast forward: Cory H. was awesome. Went there to replace my car key battery. Helped changed the battery by opening my stubborn key up. If all stores had customer service so rad, the world would shine brighter everyday, one day at a time. Thanks Cory and Christopher for your awesome service.
Inefficient, unknowledgeable, and rude. Took us 30 minutes to get 1 item from them. There is no line system, everyone just standing around until you can get an employee to finally acknowledge you.
I came in to have my battery checked. Cory was super friendly, and he answered every question I had! They didnt have the battery I wanted in stock, so they got it shipped the NEXT morning. I came in the next day, and Ed changed my battery quickly. I asked him what the Check Engine Light meant, and he tested to see. He explained what the codes entailed and what code of action to take. They were so helpful!
These guys are very helpful. Unless Im getting something simple like oil I just go to the register and tell them what Im looking to do to my car and they tell me everything I need and find the right parts for me. They are always friendly and helpful, even when they get busy!
Parts are way too pricey charging double of the actual price for 1 item when 2 are come with the product.
They’ll work with you for zero cost to yourself to solve your problems. They’re like the antithesis to greedy dealership service departments.They worked a way to allow me to borrow a battery tester so I could diagnose my friend’s dead battery. They’ve helped me diagnose my shot alternator. Their staff are just real stand up guys. Highly recommend.
Almost always have the part that I need in stock or in town to where I can go to a different store and get it very helpful very polite people
Fast quick service
Excellent service, bought a headlight bulb and they even put it in for me and took the time to show me how to install it. Just in case I might have to do this myself someday
Always a great place to go with your automotive needs. I have been going to this location since 2009 and the staff has always been super helpful. You can even go in there with questions if you want to diy and they will help you figure it out. 12/10 would recommend the West Lafayette location.
The guys are so helpful & They make you feel welcomed
Came in for a free battery check. Got help quickly and get it replaced in store! Staff was friendly and very helpful; definitely recommend.
Ok place. But watch out the employees try to make you buy the most costly items when you do need them
They are the only ones Ill go to for auto parts needs. Staff is helpful and friendly. Its really helpful that they will help install wiper blades, car batteries, bulbs on the car( my license plate bulbs) just a few things theyve helped me with.
My second visit today was to get wiper blades, I bought they installed. They are great a few weeks ago they replaced my rear light bulb. I thank them because this is not something I normally do. Quick, fast and easy. Ill shop here whenevery car needs small things.
Was looking for better selection but what they had worked for what i needed.Friendly people and checkout was a breeze.If I ever need anything else I would go there again.
I went to the store to buy windshield wipers. They are very nice, polite, and honest. From making the purchase to the windshield wipers were installed, totally it took the employee (a gentleman) 5 minutes. Super professional!
Very nice and knowledgeable staff here and they seem to always have what we are needing.
Very helpful. They helped me even though they didnt have to. I sure appreciate that in a company.
Great service. I had a battery I suspected to be failing: frequently needing jumped and not holding a charge. Their test confirmed it and I had a new battery installed within the hour. I would recommend this location to any of my friends whos car needs some attention.
Quick sevice.This store is nationwide reputable
The associate, I believe Cody is his name, was so nice and polite. Helped me install my turn signal light & a fuse for me! Prompt attention!
Awesome work outLots of stair climbingDune climbingBeach WalkGreat views
AutoZone has come in handy more times than I can recall. Even when looking for the more obscure parts for my European car, Autozone seemed to have it in stock. I would recommend checking here before ordering anything online!
Needed turn light they helped me chang they help if you ask great place to get parts two thumbs up
Quick help with what I need
Nice staff
Knowledgeable staff. Great selection of auto parts.
The employee was very helpful and quick in replacing our battery
Sure they have the parts your looking for but they are also friendly, knowledgeable and full of good advice.
Nice people.
My favorite place to come to get a great deal on parts to fix my vehicles.
Holy moly! this place is great! My service dog likes licking the motor oil though! (P.S. it leaks) my socter told me to get a prescription from here (at least l think) to help with my dinclexia. It worrkdfes!
From the front counter to the commercial side these guys are on their game. Joe is as good as they come and Ed knows so much and willing to share the knowledge. Best autozone ive ever been too.
Today I went there to get my headlight replaced. The young stuff was very helpful. He checked on the computer to look up the headlight that matches my car and explained to me that I would save money if I buy a pair of them. Then he went out the store with me to check the headlight of my car. It turned out that it was just loosen but not broken and I dont need a new one. Although at the end I didnt buy the headlight bulbs, I would definitely go there if I need any other auto parts.
Always easy and fast pick up. Thanks guys
Great staff here, helped me resolve my issue.
Great parts for the low price. Ive never had problems with parts I purchased for my vehicles.
Ryan at AutoZone was very helpful. I needed to get some new windshield wipers and he actually installed them for me.
Extremely helpful staff
Good place, usually fairly busy but still pretty quick in and out. Willing to help if they can.
Corey worked with me, and was very helpful. I had a complicated part that I needed to buy, but he was very nice, and happily looked at my car and find the right fitting part.
Good service, answered questions appropriately, organized
In the middle of an ice storm, staff came out and put wipers on my company bus. Reasonably priced, and so very helpful during a crisis!
They usually have the parts I need in stock and more importantly, the employees have always been friendly and happy to help me. AutoZone is my first stop when I have a dead battery, need replacement lamps, etc.
Always very helpful, fast and friendly
I have never had a bad experience at the Auto Zone. Every employee have interacted with so far has been nothing but helpful and knowledgeable, even giving personal experiences as to what they found worked better for them.
This Auto Zone always has the best staff! If you are looking for the most friendly, knowledgeable and affordable place to buy auto parts in West Lafayette, this is the place to go.
Good prices and friendly service
Helpful but some more knowledgeable than others
Helpful employees
Good service from the younger guys. Good to have a chat with about the things that interest you and the make sure you get what you need.
Came in to confirm my car battery was bad, within 15 minutes it was tested and replaced and I was on my way. Really helpful since Im away from home and have no tools to do it on my own.
I seen on the website they had a part I was looking for So I went across town after work they was helpful and it showed the part was there but after looking for 20 minutes they couldnt find the part and ordered for overnite delivery I got called went back over after work they still couldnt find the part
Quick easy like most auto supplier the have many location and 9 out of 10 have your parts
Love it, they even put my headlight in for free