The store and the staff themselves at this location are all wonderful. Thank you again to Gabby for doing everything she could to help me with a tough issue.

Didnt gave me sim card and was asking for 10 dollors for sim card but when I went to another store got the card for free dono know for what they were asking for extra dollars worst experience.

Omar was very helpful when my phone wasnt working. He went far beyond what most people would have done. He was very polite and very knowledgeable.

Elijah and Omar were AWESOME! They answered all of my questions, and helped me through all the complicated things I needed done! Ill drive to THIS store from Lafayette just because of them!

The computer system was very slow and it took us 2 hrs to add 2 lines. The workers were nice, but it is enough to wonder if the phone lines will really work once we get them, as it will take 3-5 days to even get a phone! One could purchase a gun faster than that!

Joe from this T-mobile location was so helpful! He went out of his way to make sure that my phone was fixed. The customer service was so great!

Went in with phone problems and they went above and beyond to get them resolved. They are super friendly and do what they can to take care of your needs.

People often ask me why I’ve stuck with T-Mobile for so many years. The stores are always clean, the staff are always nice, & there’s always a GREAT promotion going! Gwen & Joe took great care of me tonight. I went in with a few questions and walked out with a new iPhone 11. I couldn’t be happier. Thanks a lot you two, you were great!And when I got home and was having difficulties with iMessage, I was able to go onto the T-Mobile app and chat with Elizabeth. She figured the issue out quickly and fixed it with no problems.10/10 service, T-Mobile. As always.

Super friendly and most knowledgeable staff Ive experienced at any location. Ive come in several times with complicated account issues and they patiently help me through it every time. Very good reflection on T-Mobile and their values as a company. Highly recommend.

Waited for 45 minutes for somebody to help me but never happened. Instead of getting a new phone, I listened to a young staff member chat with his customer about college life, what dorm she lives in, what she likes to eat, etc. Two other staff members were also busy the whole time.

Does Not even deserve 1 star. Avoid this location if at all possible and go to the Corporate location on Creasy Lane in Lafayette. If that location is out of stock, tell them to reserve stock for you when it arrives and to notify you and they will. Andrea called this West Lafayette location, from the corporate store on Creasy Lane, for us, to verify it had the Tempered Glass Screen Protectors in stock. They verified that they did, knowing we would be driving out of the way only for these items. We arrived to discover they had Film and NOT Glass. Andrea was very specific and I heard her ask them to verify this information, repeating theyre Tempered Glass, correct.One of the worse customer service mistakes a company can make is having a customer drive from one location to another, putting their customers out with time and expense, then Not have the item that was verified and promised to have in stock and available. Andrea needs to come re-train these associates seriously.

If I could, I would give the 10 stars. My old phone suddenly died a couple of days ago. I called Best Buy to ask for advice/help. After endless waits and several transfers, when I finally got to a live person she asked me how the weather was. Cold, I said, whats it like where you are? And where are you? The Philippines, she answered. I called around to other local shops, and got similar responses. When I finally called T-Mobile, Jess answered on the second ring. I explained my problem. She gave me an appointment within 30 minutes, and then spent 3 hours working with me, always cheerful, always helpful. And she gave me a great deal (two for one). I have since called on a couple of occasions, someone always answers by the second ring and they always sound delighted to speak to me. WOW!

Great staff very helpful

Went to the store to talk about switching and walked out with a new phone and paying way less for a lot more than I got at my old wireless provider. The staff was great. Extremely knowledgeable and very helpful. Im so excited about my new phone and my new network.

Went in to upgrade me and my wifes plan and Greg & Aaron were awesome! Took there time to make sure we got the best deal possible and no pushing felt like I was talking to a friend! Definitely worth your time if youre in the market for a phone or just to change your plan and have some friendly conversation! Thanks guys, appreciate ya!!!

I had another awesome experience at T-Mobile last night! I never received my rebate for a purchase I made back in May so I checked its status online, but there was no record of it. I went into the store last night with my original receipt and was greeted by both Adam and Aaron, who where both very friendly and extremely helpful! They answered all of my questions and took the necessary steps to immediately fix my problem. I am happy to say that they successfully resolved my issue which made me very happy! I received an immediate credit to my account for the inconvenience of never getting my original rebate! Thank you again, T-Mobile!!! I am a very satisfied customer! ☺(10/3/2017)

This shop is the best carrier shop to me ever!! We went here two times for BOGO deal and every time we went, we are very satisfied. Not only for T Mobile deal, staffs are very helpful and kind. Especially Aaron, he helps us a lot to set up all. We really appreciate his help.

It would be redundant to say that the store has great prices simply because all the stores have the same prices. What really makes this store special is the staff, and how incredibly helpful they are. They will help you find the perfect plan for you and your family, i was just browsing around when I walked into the store but they convinced me and offered me great deals that just couldnt be denied.

The service at T-Mobile has been wonderful. I’ve taken my phone in here several times and right away they figure out what’s wrong with it and change it. I wouldn’t change carriers for anything. Bill Murphy

Tyler and Joe helped us a ton on our new account because the outside sales rep failed to make sure everything was ok. If you have any issues with your service please come to this location

They messed up our sim cards and now I have to go back. Terrible management. Would never go here again. Tempted to switch

Great store! Its a new store so I was pretty skeptical about it, but its in a great location and they were able to help me. They handled my upgrade a lot better than most stores in the past have!

The service is great every time. What I do no like is I have been in 3 times for my phone. I dropped it and cracked the screen. Ok first I was gonna just replace it. Didnt have the funds at the time so I left. Came back in and same phone talked about upgrading using jump again no funds, but would be paid soon. Came in today with the same cracked phone and they even knew it was me. Got all the way up to going to upgrade then as he comes out of the back tells me I cant jump on a damaged phone. Gee thanks would have liked that info before hand. So only way to upgrade is to get my replacement phone ($175) then upgrade. Like I said service is great, but you need to work on giving information on things and not at the last minute.

I was having a hard time dealing with Sprint while attempting to switch a phone over to T-Mobile. I stopped into this store, and Adam helped me through the entire process. Best customer service Ive experienced from a mobile company. After the debacle with Sprint, and the great help I received from Adam, Im positive I made the right call to switch to T-Mobile.

I had the best customer service today when I went into the T-Mobile store, the T-Mobile members of the store exceeded all my expectations and would recommend this store hands down for any cellular needs.

Amazing service. Im a business owner with over 20 lines. Im extremely happy with the care and attention to details on my account and its needs. You are in good hands with this group!!!

Had the pleasure talking to their representative David, he welcomed me with a nice greeting and made sure a smooth sail to help me with my issue. Wonderful Experience.

Had Blake helping with my phone. Great guy, great service! Thank you for a fast fix! Give him a raise

Would give no stars if possible. Phone was broken and they would not help me with my insurance (or explain it) or help me call someone who could since ya know my phone was broken and I was unable to do so. Not knowledge or helpful in anyway.

Greg & Aaron are always so helpful, with any needs you have they are there willing to assist. They always have a great attitude. Keep it up guys!!!

David was very helpful and patient. Great customer representative, give him a raise!!

Always an excellent experience at this location! The employees are always friendly and knowledgeable. 5 stars from me :)

Great staff and great store. I was surprised at the level of knowledge for a store so new. Greg was great!

Very helpful staff, always a wonderful experience visiting the store! Went to the store with a faulty sim card problem, they diagnosed the issue and gave a replacement sim card in no time. Extremely knowledgable and friendly people to interact with.

Best Owner and staff along with the best Un-Carrier! Aaron and his staff are all smiles when you are there because they actually love what they do and they will help you in anyway they can. #IBLEEDMAGENTA

Very friendly and knowledgeable staff, best prices and works hard to make you feel appreciated and valued. 10/10 would recommend.

The manager is awesome and would recommend everyone who needs a phone to talk with Aaron and his staff. Thanks for helping me with my S8 pre-order.

GENIUS, helps me a lot and charge a little. love this place.

This is the best tmobile I have ever been to. The customer service is excellent and everyone is friendly and helpful.

I find it funny that most of these posts seem to be from people they know, and as well as their own ratings!! My experience was not as happy as most of these lead on! I was treated like they didnt have the time to see me because they were so busy in the store that day. I waited over 20 min and walked out!

Great team! Service was wonderful. Glad to have them in town!

I wanted to express how please I am with the Tmobile associates Greg, Aaron and Jessica in the new West Lafayette location . Initially going into the store, I was unhappy with the service from T-Mobile and was contemplating changing carriers, but after dealing with your stellar employees, I am elated and proud to be a T-Mobile customer. Thank you all for being very informative and helpful !

Adam was very helpful and made the process go very smooth! He was very polite and knowledgeable!

Would definitely recommend the manager Greg, he knows his stuff! Excellent experience!

A fantastic staff and store. Took care of all my needs! Thank you guys again

The staff was very helpful and made sure I found the perfect phone for me. Everybody was very knowledable and friendly.

I had the best Customer Service experience ever from any store I have ever been in. The representative there Aaron went above and beyond to straighten my bill out and figure out the best plan for me...... Thank You again....

It‘s so fast to get a new sim card and keep my number. And it’s even free！

The staff were super helpful! Love my new iPhone, it was a really great experience!!!!

Amazing customer service! Saved a ton on my phone plan. Thanks Aaron!

Good prices, great staff, so happy to have this store in town!

Amazing staff that went over and beyond to take care of my business account. I wish there was 6 star option for this place.

Best store around hands down.Great staff and great service. I wouldnt go anywhere else to get a phone.

Hands down the most knowledgeable and friendliest staff Ive dealt with in a while. Go here for your wireless needs!

The service there is great! Huge shout out to the manager Aaron, I will definitely recommend to all my friends!

Very nice store and excellent service from AAron. Will tell all my friends.

Great service nice store Aaron best sales experience.

Excellent energy 🙌🏻 Truly Exceptional service.

Very good customer service and support great experience

Great experienceand very knowledgeable staff.

Great group, very good customer service.

Jessica and Greg where very helpful and informative.

Adam is amazing at what he does ! 💯💯

Adam was extremely helpful with everything.

Pretty typical lousy service on par with all the rest.

Great store, great service, friendly, helpful staff.

Nice and knowledgable staff

Had a great experience with the staff atT-Mobile!

Great customer support!