user
Walmart Auto Care Centers
798 W N Service Rd, West Memphis, AR 72301, United States
Appearance
Walmart Auto Care Centers
Comments
Am
Review №1

I called before going to the store to see if I could get a flat tire fixed. The young lady said there was no wait so it should get right in. I arrived at 6pm & noticed they were closing the bay doors. I went in and asked if they were closing, the manager said the last ticket was at 5 & they close at 6. I advised the website showed closing was at 7. He said no thats during the week. I said the Sunday hours showed 7am-7pm & he could pull it up to see himself. He had no response. I went back Monday morning at 7am & the doors were locked. A manager had to come let me in & he stayed outside in the shop area. Another customer whod been there since 6:45 said the door was locked b/c it had to be 2 employees. After about 10 minutes, I asked what was the time b/c he hadnt asked for any information. He said he didnt know how long it would be because he couldnt open unless it was 2 people there & he only had 1 employee. I guess he didnt count to make 2 people. I asked was another employee on the way or what. He shrugged his shoulders & said he didnt know. I said so it could be 7:30 hefore someone else shows up & he said yep. By this time it was 7:15 & the other customer asked if he could go ahead & get our tickets in the system. I told him their automotive has poor service & has been this way for quite some time. I left & took my business elsewhere.

Sh
Review №2

Had my oil changed on my car they were timely

Jo
Review №3

DeLorenzo was awesome, awesome customer service skills great communicator. The short lady with the braided bun on the other hand has a lot of work to do on her customer service skills. You can find her easily, she is the one with the poor attitude and lack of communication skills. I wish she had on a nametag as I would identify her by name.

Ja
Review №4

Staff is rude and dont seem to care whether or not you do business there. They dont care about their jobs or the customers that make them relevant.

ch
Review №5

I made it there before they open and didnt leave until 12pm all I wanted was 1 tire and I walk my tire in

Cy
Review №6

They didnt replace my undercover properly and it came off as I was coming home from the Great Smokie Mts. NEVER will visit or get my oil change at Walmart again 🙄.

Ar
Review №7

Other Walmart the service is much better than this one but still I guess they have what you need

Ch
Review №8

I was getting 2 tires i got there at 9:00 a.m. i didnt get my car finish until 12:30. They dont get in a hurry at all they spent more time outside bumping gums than working on cars! Not happy!

Co
Review №9

Very knowledgeable and courteous people in car center

Ar
Review №10

Thats the only part of this Walmart. That people get treated with respect

Ni
Review №11

They had everything I was looking for. Used the lookup book to find my cars air filter and another one to find my headlight and they had multiple options in stock for both of the parts I needed.

ka
Review №12

Good price. Good service.

Ch
Review №13

Brought a car battery with 5 year warranty and this place acts like warranty dont exist. Dont buy a walmart battery

D.
Review №14

Every three months I go for an oil change.Like employees in Auto Department specially Larry he always work with about my car.

LA
Review №15

Got here at 9 am on a Sunday only two people ahead of us, left at 11:30 am Wow bad tire and lube guys! Ladies inside WERE AWESOME THOUGH!!! If you want to leave in an hour dont come here!!!

Ju
Review №16

2 tires, over two hours since the car was pulled in. i could have changed them myself with a toothpick faster than this.this place could make a ton of money. probably 20 people have come in and left. because they were told it would be 3 to 4 hours before they even got there car in. no one cares at this walmart. sad.

Ti
Review №17

It was amazingly quick to buy a battery

Ki
Review №18

Been here for almost 2 hours for oil change. Yet they advertised no waiting

La
Review №19

Great mechanics

Jo
Review №20

There is friendly Walmart staff. They provide accurate estimates of wait times but the queue is usually busy. Occasionally some customers will take their time being served and hold up the line. Despite the sometimes long wait times, it is a shopping center. You can peruse the Walmart store while you wait for your car.

Ka
Review №21

Slow roll here. Took 2 hrs to get 1 tire replaced..also...had to ask if car was ready...receipt said car finished at 3:08...I had to ask about car at 3:20...thats when I knew car was done!!! Theyre too busy checking out customers who are shopping and not getting work done on vehicle!!

Je
Review №22

My daughter brought her car for an oil change at 7:30 am and was told 1-1/2 hours for a wait. Its been almost 3 hours and the car still isnt done and is supposedly next in line. With this being such a small town, with very minimal oil change places, youd think at least Walmart had it together.

Al
Review №23

People are really nice

Ch
Review №24

Didnt have my tire in stock but it was Sunday and she did help me God bless Walmart

Pa
Review №25

David checked things out and was helpful. Took longer than expected for battery exchange but when i heard he checked all the other stuff i was ok. I was 2nd in line so its all good

Gr
Review №26

Well went in there like 6:15 I bought a tire needed it put on a rim it was a blow put so already off the car the chic behind the counter said they stopped taking tickets for the day cause they closing soon still had 45 minutes to be on clock all the bay doors were empty she then made a remark to the shop guy I guess people forget its Sunday and we close at 7 anyhoot if I hadnt been riding on a donut Id said a few things I shouldnt I didnt . I did however had to ask for someone to take the tire out to my car cause she could sell me the tire I just needed to come back in the morning if I wanted them to put it on. The guy that carried my tire out for me opened the hatchback and seen my rim he asked if I needed the tire put on that rim said it would only take about 10 minutes I think it only took about 8 by the way THANK YOU TIRE DUDE

Sa
Review №27

It was too long of a wait. But Jeremy made everything so much better. He always do a great job

So
Review №28

5 hour wait

Jo
Review №29

The whole crew and customers are openly racist towards whites. From the moment you enter the store you get the sense that youre not welcome there and are encouraged to leave. Shop at your own risk.

Sc
Review №30

Ok

Er
Review №31

I know the people that work here. They were friendly. Plus, I received great service. I will always use a company that I work for.

Bi
Review №32

Every time I come there to get a tire, Im always greeted by a messed up attitude by the same person.. I wish Walmart would do something about this person. Other people has said something to managers but to no avail she has a bad attitude towards me and others.

Ja
Review №33

The employees were spending more time talking with each other than working. Waited more than 2 hours to put on 2 tires and change the oil, and no one was in line before me.

Al
Review №34

I came here on a Sunday and needed two tires mounted. Came with my own tires that were purchased used tires. I talk with the first guy i saw Jamie and because the tires was used and one of them had the side scrapped and he told me right away that he wont do it. I was in a very desperate situation because my car was on the highway on the shoulder after hit a pot hole and my original tires were cut. I was also on the way from Florida to California. Literally felt like Jamie was kicking me out!!! Luckily the manager on duty DaVinci and also the other mechanic Larry understood the whole situation and they helped me. Thank you very much !! And Jamie you would have so much to gain and ur life would be alot better if you would treat people with kindness ! You are definitely missing it !

Ka
Review №35

The lady that waited on us was very friendly and helpful

Le
Review №36

In and out

Je
Review №37

Helpful staff. fixed our failing tire Unlike Goodyear who refused to help us.

Cl
Review №38

Slow service

Ta
Review №39

They have the best Technicians in the state!! Excellent service!

Ja
Review №40

Good service at a fair price.

Do
Review №41

Quick and out...major saving on new battery warranty on previous battery...

Mo
Review №42

Great service and right for the price

Se
Review №43

Oh My GOD!... In and out oil change... 30min... Hadnt finished shopping before they called me... WOO...

Am
Review №44

Oil change was pretty quick. The cashier was friendly and had me laughing.

Ri
Review №45

Great job

Je
Review №46

Had a flat in a tire I bought back in August, yep got the road hazard option, tire fixed $0, free cup of coffee, 45 min...not bad at all

Sh
Review №47

Came in at 8am on Wednesday for an oil change and tire rotation. I was told it would take 2 hours.....2 hours later I called to check and I was told it still wasnt in the shop! This is the 3rd time this has happened and the absolute last time I do business with them.

Ma
Review №48

The cashiers are always helpful and smiling

ro
Review №49

Didnt do tire right I want white walls in so they redid them but didnt rebalance them ask for them to check battery

Ta
Review №50

They were great help.on my way to Georgia from California and got a flat after hours, and they helped me.

An
Review №51

Service was good people nice but time consuming. Wait time for an oil change was about 3 hrs.

Jo
Review №52

Services is slow

La
Review №53

The only problem I have with them is how long it takes to get a oil change. Its way, way to long 2hr or longer.

Jo
Review №54

Quick and easy way to get in and out

Ba
Review №55

They were very helpful.

Ty
Review №56

The employees in the cook food and garden supply department wasnt customer friendly. Nor did they seem enthusiastic about their job. This was about 3PM this evening. Just my opinion!

Th
Review №57

Great prices on tires

Ro
Review №58

Very very slow service, I was there over 3 hours getting an oil change.

La
Review №59

Life saver for my tire emergency

Da
Review №60

4 and a half hours for 1 tire

Do
Review №61

This is everyday store to us.. We do it all

Le
Review №62

I got charged for something that I had already agreed not to get...

Je
Review №63

It took 2 hrs 4 flat to b repaired!!

Sh
Review №64

Pitifull ! Especially while sitting there waiting woman that runs register back there was spitting in the trash can in full view of customers every 2 minutes!

Ma
Review №65

This place sucks bathroom has human waste on floor sales people are stupid cash registers dont have people manning them

De
Review №66

Very slow getting work done!

So
Review №67

Too SLOW....NO FREAKING COMMENTS

So
Review №68

You have TO wait TOO TOO long

TA
Review №69

Awesome service guys

Lu
Review №70

Got a tire and groceries.

AL
Review №71

The lady that works inside is rude

Da
Review №72

Piss poor customer service!

Do
Review №73

Good service

Sm
Review №74

Best head in town!!!!

fo
Review №75

Love it

Su
Review №76

Great service

Ga
Review №77

Waited to long, for tire repair

ve
Review №78

Good

Rh
Review №79

Busy place.

Mi
Review №80

Its okay

DJ
Review №81

Slow

Wa
Review №82

Long wait

Br
Review №83

Worst ever

de
Review №84

Very nice excellent job

Da
Review №85

Rude rude rude

Information
15 Photos
85 Comments
3.6 Rating
  • Address:798 W N Service Rd, West Memphis, AR 72301, United States
  • Site:https://walmart.com/store/70-west-memphis-ar
  • Phone:+1 870-732-0303
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:12–6PM
  • Tuesday:12–6PM
  • Wednesday:12–6PM
  • Thursday:12–6PM
  • Friday:12–6PM
  • Saturday:12–6PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
Similar organizations