Was a great experience. The Guys went out of their way to get everything done. Would certainly recommend for anyone shopping for a new vehicle to go see them.

The Service Dept. is as good as any other! I want to thank Dillan, the Manager, for his, over and beyond, style of Customer Service! He put me, the Customer, first! You dont see that much, these days! Especially, from a young man!! He is respectful and he takes his job seriously! Thank you Mr. Dillan! Its a pleasure doing business with you!👍

Chad Moss was excellent. He called me before I even went to the dealership. A friend of mine said he would do me right and he did not disappoint. Everyone was super friendly and courteous. I would high recommend you going to see Chad at Interstate Hyundai.!

An awesome team! These guys know their products and process,no unexpectedissues or excuses! The car sells itself,and the warranty is insane! GOOD JOB GUYS

Everyone was friendly and very professional. They make sure that they explain everything about the vehicle you want.

I really wish there was a such thing as zero stars bc this company is horrible. Not all the people that work there are but I must say trying to get assistance here is beyond ridiculous. I regret the day I ever stopped here. No one ever picks up the calls in service & I asked if anyone was working in that dept? The receptionist said yes but he probably has a customer, I then say we’ll does that mean not answer the call & ask the customer to hold one moment. The receptionist states that’s totally up to him. Wow great freaking business ethics chic

Tres Lowery did an excellent job explaining all our options and gave us the best and most fair deal available during this time when there were not many options for purchasing a new car. My husband and I appreciated his help and honesty and love our new vehicle! Fred Ross also was a great help in assisting Tres in closing the deal and getting our vehicle financed! Interstate Hyundai is a great dealership with true professionals who make Purchasing a vehicle a painless and easy process.

Andre and the team worked with me to get a great deal on a new Jeep, and I love it! They also gave me a good price on the vehicle I was trading in. For real, some other places (who I wont mention here) werent even interested in letting me trade in my car at all. Andre seemed really honest, and like he wasnt trying to swindle me or force me to stay there. Overall, great experience!

We had a great experience at Interstate Hyundai. Chad, our sales partner, was extremely knowledgeable about our new Palisade Calligraphy features. He and the sales manager kept us completely up-to-date on when we could take delivery and what to expect. The parts, service and extended warranty sales team members were also thorough and professional. No complaints and when it is time to buy again, that is definitely where we will we go! Sending a big Thank You to the entire Interstate Hyundai team!!

Everything went great, except for two small issues. Both deal with delivery. First, Jeep arrived with 650 miles (ordered in Monroe, La, but closest dealership with the color I wanted was in San Antonio). I figured I could get one free oil change to compensate for the mileage, but was told “No.” Second issue is related to scratches and areas rubbed white near the driver side interior door handle. The people that drove the Jeep from San Antonio must have had long fingernails or big hands, big fingers with bulky rings.Not really an issue, but the Jeep arrived with a cool looking dealership emblem. When I returned two days later to get registered online (app), they removed the emblem and replaced it with their plain, white sticker. I didn’t ask nor did they. Anyways, I removed it. Hopefully they won’t put their sticker on my Jeep when I return for services.

Troy was great. He was very personable and attentive to my needs.Very glad to meet him.

Chad Moss was easy to deal with. Very efficient and knowledgeable. I was in and out of the dealership in less than two hours. Easiest car I have ever bought! I would highly recommend calling Chad when you need a car!!

I have been bringing my Jeep in for service since I purchased it. Today makes the 2nd unhappy experience Ive encountered at the dealership when I brought my vehicle in for service. I am a member of the Jeep Wave program and noted that I was charged for an oil change today. I mentioned I was in the Jeep Wave program. Action was taken to correct the charges. While talking to the manager, I saw my Jeep being taken back to the service area, and was informed by the manager that the incorrect oil weight was placed in my vehicle. Next, I was told the tech stated he/she used the correct oil weight but the information on paper was incorrect. Next, I was told that the oil with the incorrect weight was going to be drained out and replaced with the correct oil weight at no charge, and was offered a free car wash the next time I return. Charged? I think not! No free car wash was going to suffice for this error. I just pray no damage was done to my Jeep. Next time a maintenance service is due, I will be driving to another dealership to get maintenance service.

Interstate Hyundai has a new lifetime customer due to Ray Hawkins he was professional showing us the vehicle and honest giving us no hassle in our decision process. Once we made up our minds he and his team @interstate dodge made the paperwork and transition into our new vehicle amazingly easy . Thank you again Ray we will definitely be sending our friends and family your way🌻

Great service and super friendly staff! I highly recommend if you need a vehicle go see them!!

This visit was for a recall for knock sensor software (963). So far, so good. I was told to expect an hour or so for service but, they finished in less than 30 minutes. Everyone was kind and polite. Overall a good experience.

Well the initial introduction was great, he seemed to want to help me get my recall on my vehicle fixed, so I dropped it off and went to pick it up at the end of the day. He forgot to tell me he had to order the part and that he would have to get back to me when he finally got it. It’s been 3 weeks now and I still haven’t heard back from him. Don’t know what the hold up is. I’d really like to get my recall fixed but not sure why they haven’t gotten back to me. He said he still had my order and would call me when the part came in but I haven’t heard anything yet. It is now April 12th and I first took it in mid March. I’d really appreciate it if they would get back to me.

Mr. James was incredible! He was great to talk to and work with. He helped me get the kind of car I needed.

Service manager super nice, just need more help in the Service dept. 2 hour wait for oil change.

At Interstate Dodge Monroe the customer service is amazing. I love doing business with them. Thank you so much for my purchase.

Sale person was great and but the mechanics need to a better job at making sure every thing is done and right. All in all every thing was great beautiful car. I will go through Interstate Hyundai again for my next vehicle. I love my mazda.

James gave me updates while my tires and oil was being changed. I was in and out in less than hour. Very efficient and professional.

Great staff,great service,not a long process at all.Got what we needed in a few hours.Thanks guys

Great place. Will always go there for anything. Service department is fantastic!

Very satisfied about the need to my daughters vehicle HYUNDAI INTERSTATE I Thank You Kindly, Awesome you are

I had a great experience today. The service members were understanding and helpful with my vehicle. I gave 4 stars instead of 5 because it is so darn hard to get someone on the phone there.

My wife and I bought both of our vehicles (Jeep Grand Cherokee and Chrysler 300) this week at Interstate. James, Nathan, Kevin were awesome to work with our experience was top notch! Go check these guys out!

Everything went very well and in a timely manner.

Mr. Dwayne in service department done an excellent job,courteous and in a timely manner

My first oil change was supposed to be free. They said I had to get ahold of my salesman Andre to get it changed. I tried for a month to get ahold of him but he refused to call me back. The manager in the shop said because of this he would cut me a deal if he couldn’t give it to me for free. Well, it wasn’t free and it sure wasn’t discounted. I paid over $55 when I could have got it for cheaper somewhere else. If you buy a vehicle don’t use Andre and don’t trust them when they say “I’ll cut you a deal”. This is why people don’t trust car salesmen

We had a very nice visit, they keep me laughing. They made me feel right at home. Thanks Ham, Leonard and kase

I was very pleased with everything. Thad was great

Everyone was extremely polite and helpful to guarantee I was able to go home with my new vehicle. Also, very knowledgeable in regards to vehicle features and functions.

I was very happy to come to the Service Department and especially glad I had Dylan and the other people there. I will continue to come back to the service department even it is for routine maintenance. I will also recommend Interstate Hyundai for all their service needs.

Thaddeus was extremely helpful and very courteous! A pleasant experience!

I heard Thaddeus was was the Best in he is he was very friendly down to earth I recommend him to anyone who’s trying to get a vehicle I loved how he new I was nervous in played music and talked to me some I could feel at home Thanks a lot Thaddeus.

Took a key fob up there to be programmed. It works like a charm.

They are wonderful about getting my service done even at last minute

The experience that was received from Interstate Hyundia was incredible, fast and friendly service. I d recommend a friend or family member in a single heartbeat to go there and received wonderful service. Great people.

Very friendly staff and very helpful!

Our check engine light came on while we were traveling so we stopped in and received fast friendly service.

Job was well done. Love that dodge

Keith king always so helpful

Great service and great people easy transaction!

Nice folks who made it easy. Went with my daughter and after a brief talk they responded with just what she needed in her price range. Financing literally took minutes . Highly recommend.

He was a nice young man, we had a nice visit and all was taken care of

Friendly staffComfortable waiting room

Very friendly good job ☺️👍☺️☺️👍👍

The salesman were very attentive and kind Mr Robert is very through and helpful so as Mr Fred his manager very diligent men who truly cares about their customers.

Caution Monroe, LA car buyers– 12 weeks to repair an engine!On July 19th, while traveling in Louisiana, the engine failed in my 2013 Hyundai Tucson. It had under 100K miles and one owner, I was confident this would be covered under the warranty and had it towed to Interstate Hyundai. It took them A WEEK, and me having to go in person, to find out the engine failed (something I told them day 1). They quoted me prices to repair. I had to tell them to contact Hyundai, as it should be covered. Fast forward 3 WEEKS, the dealership FINALLY got all the information Hyundai needed to determine this was covered and provide me a rental (I had to get Hyundai Motors involved). It then took another 9 WEEKS for them to complete the repair with little to no communication. I arranged with Hyundai Motors to be reunited with my car in Atlanta, where I live. After it was returned, I found body damage to the hood and surrounding body. Neither Hyundai or Interstate Hyundai will take responsibility for the damage. I worked around dealerships for a large part of my career and dealt with at least 100 dealerships. In my opinion, Interstate Hyundai has a poorly run service department. If you buy a Hyundai in the Monroe area and want it serviced, I fear you will have to drive other cities (Jackson, Shreveport, Alexandria) to get competent service from a Hyundai Certified dealer. I believed in the product and the warranty. I own 2 Hyundais but have never come close to a similar experience as this. It has me reconsidering my next purchase which is likely to happen in 2021.#Hyundai #HyundaiMotorsAmerica #interstatehyundai

The service department is slow. Be prepared to take your vehicle in multiple times before issue is fixed. Car is under warranty, still not fixed, and will not give rental car. Will never buy this product again.

The staff at Interstate Hyundai were wonderful! They helped to guide me, every step of the way. They were very accommodating and very patient. Will was very knowledgeable of all the vehicles. He provided me with all the information I needed to make the best decision for me. I’m very happy with my new vehicle and I’m grateful for all their help. I can say, without a doubt, that this was the best car buying experience I have ever had. I would encourage everyone looking for a great vehicle and great customer service, to visit and purchase from Interstate Hyundai.

Great service. My salesman was nice and worked with me on what i wanted. I was beyond satisfied with how they handled business. The parts department helped me find the accessories i wanted for my new car. Thank you so much Interstate Hyundai

Interstate Hyundai is the place to go to your next vehicle. You can feel the warmth of the staff even when entering the premises. The staffers were very polite and respectful. Always willing to help. I have brought several cars from there. Interstate Hyundai rocks y’all. Give them a try. Amazing people, good deal and great car. Do not miss out!!

Good car - Poor dealership service. It takes far too many trips and waaaay to long to get your car service. The last time was 2 weeks!. The service writer - poor. Get your car serviced elsewhere

They took care of the problem in just a few minutes. very friendly people.

I just bought my second Santa Fe, and am very happy with my experience at Interstate Hyundai! Robert Barber is an excellent, knowledgeable salesman, who helped me through the entire process. Thanks so much!!

Dont get me wrong the salesman was great. The sales manager however was a complete jerk. We tried to buy a mustang in full. He didnt like our offer and instead of making counter offer he and his friends in his office began laughing and mocking us. He then proceeds to come out and basically implied that we didnt have enough money. He was completely rude and clearly thought he was better than us. He literally ran us out of the store with rude words. We were prepared to buy the car in full for the listed price; however, we were trying to get the best deal. He clearly didnt want our business. I am a nurse and my mother, who was with me at time, is the head of radiology at a hospital. We went and bought a mustang else where. I can only hope this deters his business. Thank you!

I purchased a new Hyundai Elantra on April 24, 2020, and had a very good experience there. My salesman, Chad Moss, vas very knowledgeable about the car and answered all of my questions nicely. I would recommend purchasing your next new car from Chad.

Service department did well this time. They explained what they had to do and fixed it.

My experience was a great one !! Love it!!

I highly recommend anyone that needs a car go see Tony. The employees are awesome and they do everything to get you rolling.

I saw a 2011 Chevy Equinox online for a very reasonable, almost questionable price. I live a good distance away in Mississippi and I’m currently without a car so I wanted to do as much online and over the phone to avoid making an unnecessary trip. When I finally got everything together to make the trip, I called to confirm some price negotiations. I was told to wait for a call back, which came with news that the car wouldn’t even crank up. I wasted my time inquiring about a car that wouldn’t even crank up. I’m glad I didn’t make the trip, but I got my hopes up for nothing. This experience certainly left a despicable taste in my mouth.

Wonderful sales and service

The staff here was amazing. They now have a lifetime customer. When you go in ask for Robert Lott. You will not regret this.

First time buyers be aware of a contract service added on. You dont need it; its just an extended warranty. Also read carefully before signing any lines. I was a first time buyer and was not aware of a contract service fee and waiving off cooling rights. PSA: Cooling off rights gives you the right to void/cancel contract and return the car within a time period. Always ask about this before signing.When I found out about the contract service, I was denied a straight answer or additional documentation about it. Only when we spoke with the owner of the dealership was when the finance manager FINALLY produced the requested documentation about the service contract.Also, I was told more than once I couldnt cancel this service. You can cancel this service after its been tacked on. Theres a clause in the additional documentation that states it as well with a number to call to cancel it.Overall, my experience was a learning one. Hyundai produce great, reliable cars. And the sales person who helped me did his best.

We just purchased a 2020 Palisade and we couldn’t be more happier!! This was our second car purchase from Robert Barber. He is very professional and does a great job helping you on your new vehicle purchase!!

The staff at Interstate Hyundai are all very helpful and friendly people. I have to give special thanks to Kevin, Danny and Fred for making my purchase simple, low stress and fun. I truly appreciate how they have helped me in the past and look forward to the future. I can honestly say I think they are all Number One!!!!!

This was the first nice experience I have ever had buying a car. Thanks Chad, Keith, Josh, and think the other guy was Kevin. Great friendly ppl that made the difference.

Awesome experience. My third vehicle to purchase at interstate Hyundai. Go see Mr Robert Barber. He is awesome

Took my car to this dealership. It is still under warranty.. (2016 Hyundai Sonata) Drove over 30 miles.. Not only did I sit from 8am to 3pm but they hadnt fixed my car yet. The manager stated that he would give me a rental.. (He could have done this at first). They kept my car for 4 days only to misdiagnose my vehicle ( rack n pinion). Drove home 3 days later.. the same noise ( it was my axle on the drivers side) really!!!! Brought car back over on Monday to get diagnosed but still havent been called for my part.. (When I took the car the 1st time, new manager stated whole service department along with Techs have been fired.. Please get a second opinion when dealing with this dealership. Had to give a star for rating.. only reason why I gave one star.. would have given no stars...

I went to Interstate Hyundai Friday. The salesman that helped my husband and I was named Andrew. He was so nice and very helpful. Everyone made us feel welcomed there. They all were very nice. Andrew made sure he got the best deal for us. I would very much recommend going there and purchasing a new vehicle.

Very courteous, friendly, helpful and attentive

Destin was awesome!! We were his first sale at this dealership but he will have plenty more in the future!! Everyone else at dealership was wonderful too! That makes buying a vehicle worth your while! I will definitely send everyone I know in the market for a vehicle to Interstate Hyundai! Thanks to you all.

Excellent experience would recommend them to my family and friends. Keith King is an awesome guy....Thanks Keith for being so pleasant!!!!

I was pleased with my salesperson. He worked hard to find me a affordable price and a dependable car. The only complaint is it took longer to get in and out. I was there 3 hours.

In love with my 2018. Robert Barber is the best salesman hands down. He was very patient with me and didnt disagree with me when I said it was cheaper to purchase a new car over a used one. Make interstate Hyundai your next choice to buy a car!

I absolutely love my experience with Interstate Hyundai. The salesman were so courteous and helpful. I call just yo gathet information and the next thing I knew, the salesman stated that I was approved, this meant so much to me and he also made sure to deliver the car personally after he had it detailed and filled the tank up.Thanks again for everything, I now have a new beginning.

I cannot say enough about the team here. They have gone above and beyond not once, not twice, but 3 TIMES now. These are people that will do EVERYTHING in their power to get you into the car that you want. Special Thanks to Kevin, Carl and most certainly James. Not sure if I will ever want to trade the one I just bought yesterday in---but if I do, Interstate Hyundai will be the ONLY place I go.

Horrible I had a 1pm appointment and it was 130 and my car was still sitting in the service line. No one had on mask

Never trust these people. They will make you believe that everything is going as agreed but in the end comes up with something that doesnt even resemble what you agreed upon.Watch out for this sales consultant named Joshua Mark Hosea. He is really good at making people believe that they are going to get the car and at the agreed price when he has absolutely no idea what the end result is gonna be. At the end all he will do is point his finger at the other person. Dont waste your time and money on these people.

Great place to shop and service your car. No pressure, just a friendly place and great deals

They worked hard to get my daughter in getting a new car

Walked in with my wife Barbie just to look and left with her a 2016 Veloster Turbo. The staff was great and worked with us to make our deal work for us. Very friendly throughout the building, taking time to introduce us to the employees in the various departments and feel welcomed. Highly recommend you giving these folks a try when you are looking for your next vehicle. My wife is very happy with her new ride!!!

My visit to Interstate Hyundai was tedious as well rewarding. Tom, Josh, and Fred really worked their magic and in the end it resulted in me becoming the proud buyer of a 2016 Accent. I give Interstate Hyundai and their sales team two thumbs up. I will most definitely recommend Interstate Hyundai to anyone looking to buy a car.

Service Was fast, friendly and easy. The salesman was very helpful and walked through with us all the time, he exceeded our expectations, never seeing and received this kind of costumer service. Mr. M. J. work was beyond his duty. We are very happy with the purchase and the service we received.

I had a pretty good experience with Interstate Hyundai. The paperwork process took a little bit more time then I would have liked. How ever everyone was friendly, but if youre going through Capital One Auto Navigato make sure to tell them up front it makes it a lot easier.

It took 3 hours when they told us 30 minutes, our charge was more than double the quote, plus it was to fix a mistake someone made but nobody will fess up to. Very dissatisfied and wish I wouldnt have gotten a Hyundai! Next time I will go with a company with better CS!

Great service technicians they did an awsome job on my car

My visit to Interstate Hyundai was so rewarding. Fred, Frank, Robert, Jamal, and Andrea were all so friendly and patient with me as I asked a ton of questions and test drove several vehicles. Mr. Fred in the Finance office worked his magic and Mr. Frank and his team went above and beyond to make sure I got everything I wanted in the vehicle I chose which resulted in me becoming the proud buyer of a 2017 Tucson SE Plus. This is my 3rd Hyundai purchase from them and I will most definitely recommend Interstate Hyundai to anyone looking to buy a car. John Klagholtz and his staff are amazing to work with.

The staff is very moving. As soon as I pulled in I was greeted with a smile. I felt welcomed needless to say. Also I got to test drive a few of the vehicles and I must say Im not a fan of cars but the cars this place has I would definitely drive on a day to day basis. Great gas mileage. Heated seats. Some have heated steering wheels. Most come with the reverse camera witch I will say can come in handy for those who have trouble backing up. Great place overall but not quite five star rating yet. Notice I said yet..

My experience was absolutely AMAZING! I got the car I wanted and ALL the salesman, managers and services men were friendly and willing to help. Im totally pleased with my experience. Hyundai in West Monroe ROCK!! :)

They have been amazing negotiating was easy and simple...

Very caring and helpful. PAIGE TRAHAN she was awesome from the time I got there and til close time wasnt rushing to get me out til everything was done. I was just going to look and came home with ride.

The salesman was very friendly, helpful and knew all about the vehicle I purchased, a 2016 Hyundai Veloster. All the staff there were helpful and courteous. They bent over backwards to help me get the vehicle I needed.

Very poor service. I attempted to buy a car from them, had financing ready to go, I had to ask for the buyers order 4 times. Finally got it after multiple calls to the sales manager. They also attempted to overcharge me on sales tax. The sales tax in my parish is 9%. They tried to charge me 10.4%. Do not trust them! Im 48 years old and this is the worst experience I have had. I had to walk away from the deal because of the way they treated me. Brian, the general manager was extremely rude and condescending to me. There are too many other dealers out there who are willing to negotiate with you. Do not buy here!!

Spoke with service on the phone because there has been Multiple recalls issued on my vehicle. It has 175,00 miles on it however recalls are still existent no matter how many miles there are on the vehicle. I spoke with Hyundai directly and they even said he wasn’t doing his job! He was also extremely condescending. Sir. These are people’s lives you are messing with...if you don’t wanna do your job then don’t have one:) So...one star from me.

If you are going to get a new or used Hyundai make sure Will Stockton helps you out. Hes very kind helpful and knowledgeable.

I had a very good experience at Interstate Hyundai. Not only was my sales rep knowledgable about the product, he helped me get a lot of car for the price. I did come into the deal with my own financing, however, so the heavy lifting was already done.Even still, my sales rep, Trey, helped me get what I needed for my trade-in and was not pushy at all. Everyone there was respectful of my time (even the finance manager) and didnt try and push anything on me.10/10 would definitely buy from here again!

Had a great experience! i love my new hyundai veloster. the process was thorough and fast! robert barber is amazing!