This is the 6th year and 3rd vehicle Ive bought with Darryl. I wont buy with anyone else. He is the only reason I dont drive down south to get a Lexus from another dealership. His attention to my personal needs is awesome. I would say Ive had about a 4 star experience from the dealership in the last 7 years other than dealing with Darryl whom I would consider a 5. I look forward to coming back to him when Lexus brings in its first generation of electric vehicles.

Lon was fabulous and a huge part of why we bought. I never felt pressured. It was like we were family and he wanted to make sure we were making the right decision before we bought. The whole Lexus team was amazing. Great customer service!

The absolute best car buying experience we have ever had. The only thing better would have been to get the car for free!It could not have been better except to get the car for free. Salesman Lon Siegel was friendly and extremely knowledgeable. He and Finance manager, Marc Glassman made the process smooth and enjoyable. We cannot say enough good things about our experience!

Came to Lexus of Palm Beach when I moved to Florida 7 years ago and decided it was too far to drive. Been just a few places for service jobs since but after this visit will be coming back regularly. The service manager I dealt with kept me informed of what they encountered and presented options to me promptly and got the work done immediately; his name is Brian Kobus. I would highly recommend him. Everyone I encountered at Lexus was very nice and knowledgeable, in fact, I thought I noticed a great overall improvement at the dealership and it was good originally. I look forward to my future visits.

Everyone was welcoming and accommodating from I got there up until I was ready to leave. This was my first time at this location and the experience was wonderful. They left a lasting impression on me and this location will now be made my permanent maintenance site. Thank you.

Bought an SUV from them. Best experience from a dealership I’ve had. Completed the transaction and took delivery in about an hour.Will be back for sure!

The service by Francesca was excellent. I love her, so sweet, friendly, and very organized . Have always had great service at Lexus

Joe Chevres did an excellent job coordinating the work that needed to be done on our hybrid Lexus. He said the wait would be about 1 hour and he was correct. The building was not crowded and we found comfortable seating. When we checked in later, he led us out to the car and showed me the new key to the ignition. Joe is friendly, a good listener, and understands the unique qualities of the Lexus. He deserves 5 stars.Talk to Joe.

The people at Lexus of Palm Beach service center are incredible! Especially Brian the assistant manager and Kenny the service manager! Theyve always taken care of me and I am a first-time Lexus owner and it will not be the last for sure!

The crew at Palm Beach Lexus always performs at a very high professional standard, recently took my car in for a slight vibration at high speeds, my service advisor Bill took me in without an appointment. Al Morgan was very attentive and kept me informed on the status of my car, Rich had to do the closeout because Bill had to leave for the day. My car runs like new again this is the only place I plan to take my car for service. Cant say enough about these guys. TOP NOTCH SERVICE

This was my first time using Lexus of Palm Beach and it was a great experience. My service representative answered all of my questions and the service was much faster than I have experienced when I lived in another state. Everyone was very friendly and the accommodations for car owners waiting for their vehicles was very impressive. All in all, a very good experience!

The establishment and customer service is top tier. The moment I stepped into the building, I was pleasantly greeted. There was little to no wait time, I was even offered beverages for my brief wait. My salesman Micheal was outstanding!! He wasn’t pushy, very attentive, and a great listener. His recommendation and my vision were one in the same. Their finance agent Alex was able to get me affordable monthly payments. And, I was in and out in 2 hours. I appreciate the fact that the entire establishment was clean, sanitized, and following COVID guidelines. I’m a happy customer that would return.

Great experience and delivered on time. One issue, a cover was left in the front seat area of my car which I did not see until arriving home. It is black plastic with a sound absorbing foam on one side, about 12 by 4. I have no idea where it from but if I could be advised I would be more than glad to try to reinstall it

While in Florida my car needed the 10K service and Lexus of Palm Beach made it so easy, from setting a same day appointment to getting me back on my way quickly. Scott was polite, professional and personable. I will not hesitate to come back for any future needs when in Palm Beach!

Thor made my service visit all worth it. He took the time to call the service plan I had previously purchased at another Lexus Dealer to help me save some money. He was very kind and knowledgeable. I have been a Lexus of Pembroke Pines customer for 10 years and now Thor made my transition to the Lexus of Palm Beach very easy.

My name is Thomas Virzi -White Lexus LS430 59,538. customer #5996102.Mr Scott Vessey was always very responsive and helpful despite being swamped with other work. He answered All my messages had All the required work done properly and did some other minor things for me as a courtesy and got me completed and out of the dealership Fast without a wait. ALSO when driving home from the dealership I heard a new creaking coming from under the right front dash as a result of the techs. checking somewhere under the dash. Mr. Vessey immediately said dont worry bring the car back in and we will rectify that for you. This I appreciated very much. Great Service from Lexus of Palm Beach.

Respectfully the sales associate I dealt with did what they needed to do to sell me an over priced vehicle. Got the car with stains on the seat and they claimed to spray it or remove the stains. Car seat look like trash 🗑. Am I happy with the purchase absolutely not. Would I use this dealership again, that’s a no. Stop selling used cars y’all don’t fully check out before letting the customer leave. Stating it’s a 2020 vehicle doesn’t mean anything. Stop seller other dealers cars if you only specialize in Lexus.

Tim P at Lexus of Palm Beach takes exceptional care of my 460. The level of service is second to none, he communicates very well and their attention to detail is spot on! Highly recommend Tim.

Oliver did a great job helping me to get my UX. Very satisfied with the whole process. Thanks to all at Lexus of Palm Beach.

The purchase of a used vehicle recently was such a pleasure. All the people I dealt with were extremely accommodating, friendly and professional. The whole procedure was such a pleasure and the vehicle was presented and delivered to me in absolute pristine condition. Price was fantastic, I would recommend lexus of palm beach for a purchase of your next vehicle, and thank you.

I scheduled a service appointment for 7 am. I decided to leave my car. The car required the 55,000 mile service and I requested it to be detailed. I informed the agent that I had a service discount coupon on my phone. He said he didn’t need it because it would apply automatically, it never did before, but I thought maybe they updated their systems. I was called at 1:45 pm and informed that my car was ready. Fifteen minutes short of 7 hours for a routine service and detail. They didn’t have to change the oil, rotate tires (done somewhere else), change wiper blades, or anything else major. So why did it take seven hours? Not even a courtesy call/text that the service is taking longer than expected. Then when I get to the dealership, the agent didn’t take the service discount off. Then I get my car and leave, saying never again! I get to a traffic light, I lift the side of the floor carpet and it was never vacuumed! But I paid for and was charged for it. I immediately called the representative - didn’t get an answer. I turned around and went back to the dealership. I showed the check in agent the debris in the car. I paid $169.99 for a half done job. As long as they had the car it should have been spotless! Never again!!!

I am in LOVE with my new Lexus! Corey P. Really went above and beyond to ensure that I made a very informed decision. I walked into Lexus only to check their options as I was sure I was going to get a Mercedes instead. Corey completely changed my view and helped me pick out a car that was exactly right for me and had so many amazing features! Lexus is definitely best in class and Corey P. is truly an invaluable asset to the company and the most reliable Sales Associate I have had across all other dealerships I visited. Thank you Corey and Lexus for my amazing new car! 😍

This was my first visit to Lexus of Palm Beach and every step of the way was exceptional service. This began with the easy online appointment (I was able to get in for service the next morning)!All my interactions with Lexus of Palm Beach was was friendly and very professional.

I have bought many vehicles. However this time, we were in and out. Ralph is the best. Easy to talk too. Mark in finance very personable and practical.And the GM Jason went out of his way to make sure I was comfortable. But like I said before Ralph.. was our first point of contact and he was with us from start to end. I have three Lexus vehicles and I finally got my picture with the big red bow. Pleasant surprise and it put a big smile on my face. Healthcare is my field. For the couple of hours I was at the dealership I was not thinking about work etc. I left very happy!!

My service advisor Tim was very attentive to my repair needs. He kept me completely updated on the status of my vehicle. Tim is the reason I will return to Lexus for repairs after I experienced a bit of deception on prior repairs. Great job Tim, I will from now on request only Tim as my Service Advisor.

I absolutely LOVE my new 300IS! This is my 5th Lexus leased through Lexus of Palm Beach. My Sales Rep Gerard is the absolute BEST! He is an expert in his field. Very professional, patient and always answers any questions that I have. He spends as much time as you need to go over the entire vehicle with you which I appreciate very much. Derrick in financing handled that part of the lease for me. He understood my financial situation and what numbers I was comfortable with each month. He did his magic and worked out the perfect number for me. I appreciated everything he did for me. I am so very happy with the way I am always treated and the extra mile everyone at Lexus goes for me. I am a life long customer. I wouldn’t be as happy driving any other car!

Mr Uhman exceptionally performed his job well.. He was very helpful, patient & accommodating. Im giving him with five stars rating. He is an asset to your company. Great role model.

Excellent service!! super attention !!!! If you are looking for the car of your dreams I recommend this place! the guys are great !!! thank you mr Lon Siegel for his great help and kindness, we are very happy !!!

A wonderfully smooth Service Agreement visit to repair a screw in my SUV’s tire. Lisa was wonderful in moving quickly and the accommodations while I waited were excellent.

Your representative, Ed, of Lexus of Palm Beach, provided excellent customer service, was highly knowledgeable of the Lexus that we purchased, and very professional. We will certainly refer him business. The GM and finance representative were helpful and professional as well.Thank for a very pleasant experience.Rob and Jill Sciortino

The service here was quick and efficient. The staff at Lexus are helpful and supportive. Thank you very much!

I have always loved the service at Lexus of Palm Beach. Thor has always taken good care of me and looks out for the best interest of my car without me feeling like I’m being sold something that I really don’t need at that time. Also, Peter, in sales, took his time to show me cars. I just traded in and purchased another Black ES350. I love my new car. Alex, in finance, looked out for the best interest rate for my excellent credit score.Thanks guys for all you to do please your customers!!

Both Dave M on sales and Alex Q on finance were very helpful. it was a pleasure doing business with them.

My Lexus LS 460 runs like a top because I have the best service team in Palm Beach County at Lexus of Palm Beach. Bill Ps service team treats my car with respect and professionalism every time I visit and I always leave more than satisfied. I am extremely grateful to have a service team of this caliber working on my LS 460.

Bought tires (4) 3 yrs ago, very very low mileage !!! Had a BLOW OUT !!! I could stick 2 fingers in the hole nothing was done to replace due to warranty was for 2 yrs.??? They were not WARN DOWN it was a blowout on one tire !!! They expected me to pay for another tire full price ??? Everywhere else the qurantee of a tire is considered according to mileage !!! 2YEARS !!!!! NOT WARN DOWN !!! NO COMPENSATION!!! NEVER AGAIN WILL I DEAL WITH LEXUS DEALERSHIP !!! and I wanted other work done. Of which one is getting my car repainted since the PAINT STARTED PEELING OFF ??? pictures were taken ??? Have to wait a week to possibly get a GOOD WILL on repainting the car 🚗 🚗 🚗 ??? LEXUS !!!

I always have a positive experience when I visit Lexus of Palm Beach. My service adviser was Francesca Schintu and she is such a lovely person and easy to work with. It was a pleasure having her help me with my service call.

I have had my Lexus RX 350 serviced at Lexus of Palm Beach since I bought my car there. The service representatives and technicians are true experts in their fields. They deliver exceptional customer service. After all, I invested a lot of money in my vehicle and Lexus of Palm Beach service and repair representatives and mechanics put me at ease and I know I can trust them. They keep in communication during the process and I really appreciate that. Plus they spoil their customers with added on free car wash and vacuum after every repair, offer pick up and delivery valet service, they match pricing and offer discounts regularly. I will only have my car serviced here.

Great dealership, this is my 3rd Lexus. The staff are all professional and courteous. The building is clean with a comfy lounge area making the wait time easy!

I was recently in the market for a new car, after coming across a car I liked on CarGurus I called Lexus of Palm Beach and spoke with my salesman Oliver, we scheduled a visit to see and test drive the car the next day; After visiting the dealership I ended up falling in love with another car on the lot. I am overjoyed with my new purchase and will absolutely recommend this dealership to all of my friends and family. Oliver and Mark were PHENOMENAL on making this sale happen, it was without doubt the easiest processes ever with buying a car. Highly highly recommend if you’re currently shopping for a new or used vehicle!! 😃

My experience with Lexus of Palm Beach was excellent. The dealership itself was the nicest dealership I have ever been too. The staff was very warm, welcoming, professional and accommodating. Daniel, Lorraine and Alex were very helpful in making this purchase extremely easy and stress free. I will definitely do additional business with Lexus of Palm Beach. Would recommend them highly to any in the market.

For some reason, the left front tire on my RX450 was losing air pressure although no damage to the tire could be found. I was many miles away from my home dealership but desperately needed service. I pulled into Lexus of Palm Beachs service department on a Monday morning and although I did not have an appointment and did not purchase the vehicle there, I was treated like royalty by the service advisor Richard Bennis. My issue was resolved and I was on my way. This was a totally satisfying experience.

WE ARE VERY PLEASED WITH OUR NEW LC 500 CONVERTIBLE. THIS VERY LIMITED EDITION IS TURNING HEADS ON EVERY CORNER. LEXUS PALM BEACH WAS ABLE TO DELIVER WHEN YOUR COMPETITORS TURNED US DOWN DO TO LIMITED SUPPLY. THE 5 MONTHS WAS WORTH THE WAIT. THANK YOU FOR THE 5 STAR EXPERIENCE FROM START TO FINISH.

Tim Piggee was our contact for service and warranty work and the process was perfect. Tim met us promptly at our appointment time, listened to our issues, had a loner car waiting, and we were back out the door in 15 minutes. He called to let us know what work was needed, that it was covered by warranty and gave us a target for when the vehicle would be done. Turns out the car was done sooner than expected. Overall this level of service is why we’ll keep coming back to this dealership.

Oil change and tire rotation for my 2 year old RX350 were well done.I was treated well.Cost is $160 including some mystery oil treatment, which my service advisor told me, was part of the package. I dont know what to make of that.

I’ve been a Lexus customer for a few years but this was my first time visiting this location, I’m glad I was referred here. Ash Glover provided the best customer service. Ash went above and beyond, he was very informative, eager to help, professional, and personable. Mark Habib came over to finalize my deal and he as well was very professional and personable. It really does make a difference dealing with people who love what they do! It was a pleasure and I love my new car!

The place looks like a resort! Its so big, with nice ammenities for their waiting customers. What else would you expect in Palm Beach County, though. Id come off of a road trip and needed immediate attention, as something underneath my car was dragging the ground. They were diligent about getting me scheduled right away, and although my final bill stung a little, they repaired (versus replacing) a part, which would have been even more costly. So, I was appreciative of that! They also gave me that professional auto detail with a showroom shine. You pay for it, but you indeed get what you pay for - ultimate quality! I inspected. They got every crack and crevice, and every nook and cranny. That was a couple weeks ago. My car STILL looks great!The representative who took care of me was pleasant to work with, and very conscious of keeping me informed about the status of my repair, since they had to keep it overnight.Last, he knew what I was in need of and provided it without me having to ask - a loaner. I appreciated all of that good customer service, which seems to be a thing of the past.

I had a great experience with service at Lexus of Palm Beach, My service advisor, was very friendly and courteous. Each time I go in for service I chat with my sales person and ask questions about the newer cars. He was very informative and very helpful. It was a great experience having my service done here. Highly recommended!

Jackson Hughes was impeccable in servicing us. Patient and didnt give up. Management was a little to be desired.

Always 5 star service at Lexus of Palm Beach. The advisors are great, the atmosphere is comfortable, and they always take very good care of my car. I keep buying Lexus because not only are they a great product, but I cant imagine going anywhere else for service.

Mark the sales associate was great and very professional. Sales manager Lorraine gave us a tremendous deal on a 2021 Lexus Nx. Finance Manager Derek did not pressure and found the best approval for finance. Highly Recommend Mark and this Lexus dealership.

The staff made the purchase an excellent experience!

Excellent service. An attentive and well-informed sales representative and a terrific Finance Deapartment.

This is a customer friendly dealership. My salesperson understood my needs and found me the perfect car.

The vehicle itself was good but my experience with the sale person was no good. He not willing to help on anything. Just want to sale. Lucky I want the car so bad so I got the car forget the salesman.

Service was good and timely, REASON of not giving 5 stars is simple and a simple fix---TECHNICIANS NEED TO RETURN CAR WITH THE SAME SETTINGS OWNER HAD ESTABLISHED---specifically--Day Tim Running lights--I have them on--car is returned with lights OFF, and Wipers--I have it set for Automatic--Technician shuts it off, Not too much to ask--but return car with driver settings!

Every time I come the service might be a little slow at times but I must say superb superb an outstanding outcome I thank you and I hope and pray that yall hire everybody back that was their up to about two years ago thank you and God bless Texas of Palm Beach

I really feel like this car-buying experience was one of the best Ive had. From the greeting to good-bye, I felt like everyone was there to help. Andres, my sales consultant was so friendly, I felt no pressure and the whole process was so straightforward. Im glad I chose this dealership. I will again if and when Im ready for a new ride.

Every time I go for service, Im greeted in a way that is professional and courteous. The service representative I work with gives me detailed information about what is necessary, and what can maybe wait a bit. I love my Lexus, which I bought used, listed with Autonation, Palm Beach, and the sales rep was also fantastic. I had two other family members who got their cars from Lexus Palm Beach... and their experience was so good O felt automatically I could trust this dealership.I have now owned this Lexus for 3 years, and I wont take it anywhere else for service! They use OE parts, and let me know in advance the pricing. They contact me right away if they find something I should deal with... and so many of us are budget conscious... my service rep lets me know what is immediate and important. I know a lot of us [ me included] have had dome negative experiences with dealerships and service... but Lexus Palm Beach stands out as a dependable and great dealership & service center. Like I said at the beginning, I wouldnt trust anyone else with my car.Great staff, customer service and support!

I would like to say that I am very happy with my experience at Lexus of West Palm. The customer service is exemplary. Lon was the salesperson and he was attentive, professional, guided me and my son through the whole process, showed me the technology of the car and offered further assistance once I took the car home. The manager came to greet us. David the finance person did a great job also with the financing part.Overall a very satisfactory experience. Should I also mention that the place is beutifully clean and luxurious :) ?Martha L.

Purchased a used Toyota Avalon in immaculate condition. Chris was excellent and handled everything extremely efficiently. Buying a car takes a lot of time, but Chris made it very smooth and quick. This dealership has no shady practices and I would highly recommend.

Michael D at Lexus of palm beach was so attentive to us. He is good reflection on the managerial staff there. I wasn’t even there for a minute, he greeted me and was willing to answer all me questions. My husband and I appreciate the service that Michael D gave to us . Cheers to Michael

Amazing sales experience with Ash Glover. Ash is a great ambassador for Lexus and its culture of excellence. Someone who understands the importance to listen to the customer to uncover and assess whats important and how to balance the dealer/customer relationship. Great top notch service department. This is my third Lexus experience in three different states and Ash definitely lives up to the experience amazing culture and I look forward to staying in touch and referring customers to him.

My family and I had an absolutely amazing experience here! My mom and I were looking for new cars at the same time so we came here to look at a UX and ES Hybrid models. The salesman at the time, Peter, answered all of our questions with the utmost patience and professionalism. We did two test drives, two financing conversations, basically two of everything and he spent all the time needed to cover everything. We didnt end of buying anything that day but my mom was so impressed that when she was ready a few weeks later she wanted to go back so we went back and even though I went with another car she still had top notch service from Gerard, he was so welcoming and really connected with us as customers without oozing shady salesman vibes. We went on a test drive and he covered everything spectacularly and even though we knew a lot of the features from our previous visit he still took the time to walk us through everything and make sure we saw every inch of the car. The finance end of the deal was pretty painless, we got a great value for our trade-in and my mom was very happy with the final number.The only two downsides I can think of is their coffee machine/options were very disappointing and the very first time we went it was actually very difficult to get a salesman. I had to speak with a sales manager who got a rep for us to speak with.

The service advisor and sales people are excellent.. the accommodations for the service customers are poor at best. Bottles of water are not available nor are any snacks. Covid is over for the most part individual wrapped Snack would be safe and welcome as you wait for 1.5 hours minimum for your car

My sales experience was fantastic and easy! Cornelius helped me through the whole experience, getting me into the new car that was right for me - with all the features on my wish list. No pressure to buy more than I wanted or needed. He spent extra time before I drove away to make sure I was set-up and knew how to use all the amazing features and followed up afterwards to make sure I didn’t have questions or need help. He is great to work with and I recommend him to anyone looking for a great salesperson! I just can’t say enough about this dealership and the amazing people that work there! So far the car is pretty awesome too!

Long time for the service. No freshmen’s while waiting except a coin operating candy machine and free coffee

I always receive great customer at Palm Beach Lexus. My service advisor is Bill and he goes above and beyond to make I’m all set and that my car stays in good shape. He’s a great guy. I would recommend him to all my friends and family.

Worked with Patrick and they replaced my rear differential and my LCD screen that a detailer had stained and gave me a loaner to drive while they did it. No Hassel and didnt cost me a penny

Bill in service is great! Great customer service. He takes time to explain and go over everything!

Great experience at the Lexus of Palm Beach, Corey made sure i got everything i wantedhe was patient and made sure i was comfortable during the process.Rich the finance guy was amazing great energy and everything went smoothly in that departmant.

Great vehicle at a great price. Dave my salesman was professional and informative. Derek in financing also did a great job even got me a better rate than I had previously been approved for. Also gave me a great offer on my trade in! I highly recommend. Thanks to everyone at Lexus of palm beach.Nick

Do not take your Lexus here for service. I brought in my Lexus for a simple oil change at 1pm ahead of a 1:30pm appointment. I got the car back at 4pm! It took them 2.5-3 hours for a simple oil change that they charge Lexus prices? Ive had a regular maintenance service done in half of the time by other Lexus dealers in Winter Park and Orlando. Save your time (and money) getting it changed elsewhere.

I just purchased a Lexus NX300 and my salesperson Lon Siegel could not have been better.I felt very at home dealing with Lon and everything was seamless. Before I took possession he went over every detail of all of the bells & whistles and how everything worked. Mark in Finance was extremely attentive to my needs and worked with me to achieve a deal that I was comfortable with and was very patient! I would highly recommend this dealership.

No complaints, communication was on point, very happy to have had my car serviced and Lexus of Palm Beach met my needs.

Mark Schnee was exceptional. I went into this with lots of questions about what direction I wanted to take. He cleared things up for my wife and me. We will be back in the near future to purchase another car with Marks help.

This is a wonderful dealership!I always get great service from the staff.I have been buying Lexus cars for over 10 years.The service manager is was given was very professional and caring.I want to thank Herby Boileau for going the extra mile!I would ask for him anytime in need service at Palm Beach Lexus!Palm Beach Lexus has a lot of class in staffing onsite.I look forward to having my Lexus service there again.Thanks you folks!Phillip Rebillard

Purchase was super fast, Daryl Lewis our salesman was excellent he exceeded my expectations. We had been looking for a specific vehicle for about a month and he emailed me once it was available at the dealership and gave me quotes of different estimates $$ amounts. We got there he had it picked out for us to see it and test drive it, we loved the car . Paper work was fast and the dealership worked with us in getting the payment $$$ that we were wanting . The manager came to greet us, very good customer service and Derek in the financial department was very helpful with all the paperwork. After the purchase, Daryl explained every detail on the vehicle he even paired our phones . We are very pleased with how quickly we were able to drive off with this beautiful car . Overall it was a great experience.

I am very pleased with the professional service that I received at Lexus West Palm Beach. The Service Manager (William Power) and his team were very professional. When we arrived, the intake person was very courteous and gave precise instructions on leaving the vehicle for service. Within minutes after entering the waiting area, the Service Manager greeted us and walked us back to our vehicle. Before explaining any recommended service, he asked if we had any concerns or if we were having any specific problems with the vehicle. Also, before any work commenced, he printed and explained available service options and provided detailed pricing for each--this is very noteworthy. He gave an estimated time for the service, provided there were no delays. They serviced, cleaned, and sanitized my vehicle, and we were out within the estimated time frame. More importantly, my vehicle received great maintenance, for which my husband and I are well-pleased. I would highly recommend Lexus of Palm Beach for your servicing needs. Thank you.

Service appointment done on time, done per agreement and reasonable price. Very happy with Lexus Palm Beach

Ive always been a Lexus fan. (My last four vehicles have been from Lexus of Palm Beach. ) But never more so than last Friday when my battery died in 95 degree weather. I called roadside assistance and Dave arrived not 30 minutes later. He replaced my battery in record time. His expertise, speed, and courtesy got me going and on my way home from what could have been an exasperating roadside experience. Kudos to Lexus and their superior technicians.

I needed an intense inspection of my charging system an appointment was set with Lisa very charming and yes informed. It took 3 hours with a car wash. It all came out excellent. My clean 450h was ready to go. Inspection done errors checked and thanks to this Lexus service check I feel safe and respected as a older customer. I will be back

Excellent service representatives... not pushy trying to up sell products or services. Even though their servicing is a little more pricey than other places, their knowledge of their products make it worth while, in my personal opinion

Service advisor Thor was great! He took care of everything and kept me fully informed. Only thing negative was complimentary car wash..

The Palm Beach Lexus team me it very easy to get into my new car, It was the easiest car I ever bought, I was out there in less than to hours, and they worked with me to make everything happen. Thanks to Ray and Tony Skulski for making everything happen.

Just about everything I have experienced at this dealership has been top notch. At first we dealt with the sales department but ended up deciding to buy our new car elsewhere, due to the specific model we ended up buying. But since then I have had multiple experiences with the parts and service department, and as I said earlier, everyone who we dealt with was attentive, helpful, and in the end did what they needed to make our experience top notch.

My most recent experience with Lexus was awesome, I had door panels replaced and the turn around time was super fast.

Alex and Ash were great. It was a pleasure to work with both. We are appreciative of the experience.

Every Lexus visit demonstrates their commitment to the highest quality of customer service. They make accommodations to my needs and convenience and perfection of service beyond consideration of charges. My next car purchase will be a Lexus not only because of the luxury vehicle I will be getting but also because it guarantees me a totally satisfying service experience and overall relationship.

I have had nothing but great service here over the years going back to 1999. However this last weekend i brought my LC 500 (I currently own 3 Lexus vehicles), and was quoted a price of 800.00 just for labor to fix a problem with my drivers side mirror, having replaced a SC motor myself 3 years ago in my driveway i declined. I proceeded to bring the car back home and look at it myself, one of the wires was broken from the door harness and i repaired it properly (solder and shrink tubing) and it works greatIt lately took me 15 minutes to diagnose and repairYou can draw your own conclusions

Great Service and caring people. They do their job with excellence always on their mind!

Good guys, very professional. Helped us to buy out lease, found good rates, did it quickly.

Honest dealer. Fair prices on cars and service. I would not hesitate to buy a used car from them and their service prices are much lower than a dealer down the street who services my other car.

Arrived quite early and greeted promptly. A bit late getting started but typically great service from a great dealership.

Poor assistant service manager. Didn’t want to make any decisions related to supporting the customer I had to go see another service advisor about a free gas fillip that I was promised and then was not present when the car was finished. The service advisor that was there once the car was finished got me a larger discount on the service and took care of the gas credit. Ron McCullough

The knowledgeable staff, made this one of the most pleasurable experience. Fair and honest with my trade in activity set the stage for the sale. The new car was the cherry on the top of cake. Thanks to Bobby and Richard for their involvement.

On Tuesday I came into the dealership with a low tire. It was determined there was a nail in the tire. Apparently I have run flat tires and no spare. I am certain I was not made aware of this when I first leased the car in October 2020. Imagine my surprise when the valet. come in to the customer lounge and asks me to sign the papers for the 10,000 mile service. Clearly the service attendant did not listen to me when I arrived. I was told it would be at least 90 minutes to fix the flat. There was no water in the customer lounge and there were no USB ports for people who had to charge their phone like myself. The service person who was taking care of my car finally came over to me and told me because my tires are run flats they cannot be repaired and I needed a new tire - $ 350. I asked him to look up my after market warranty I purchase through your dealership which your fiancé manager sold me and I was told it didnt cover tires. Imagine my surprise since that is what I thought it covered. The communication between the sales/lease department and the service department is clearly disjointed.

Stellar Service!!! Would buy from again. My salesman, Eric Kessler, was absolutely amazing. I ASKED FOR A BOW - I GOT A BOW! From the first phone call to the last call, months after my purchase, he was very extremely helpful...getting me all the answers I needed. Very responsive. The deal I got from this dealership was amazing as well, great service overall from finance to out the door. I flew there specifically to purchase from this dealer and drove it many states back home. Thats how great of an experience it was! Keep up the great work.

Richie R. Was Awesome and really helped usthroughout our service issues. We give himfive Stars. Lexus does try to make it right.

Had to take my car twice for them to fix the problem. When my husband tried to tell them the 1st time that, it wasnt the tires. He was told an expert mechanic checked everything else and it was the tires. Car came back same issue, had to towed it back to lexus. Very disappointed, nothing was offered to us as far alternative. We had to asked, if we can get a loner car because they kept it another 5days. No costumer service at all, I will have to drive all the way to Pembroke pines next time. First experience and not a good one. 😕

My experience buying my car outweighed the service. I went for my routine 10,000 mile service. Had an appointment at 1030. I guess the service advisor I had an appointment with was super busy so she passed me off to another advisor. No one came to talk to me at all, I came outside at about 1145 to make sure that my car was even being worked on. They brought me to the next advisor who should be assisting me. No one asked if anything was going on beyond routine maintenance. Everyone just kind of looked at each other like oh the other person didn’t talk to you? Never the less, I left about 2.5 hours after I arrived, just to get in my car and it still say maintenance required.I grabbed an advisor outside to help me reset the code. Not super impressed.