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West Richland Auto Repair
3683 W Van Giesen St, West Richland, WA 99353, United States
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West Richland Auto Repair
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Jo
Review №1

I believe Jamie and his crew are a cut above the rest. They do I great diagnostic service and keep you informed throughout the repair process. He wont put in cheap parts as he guarantees the work for 3 years/36,000 miles! Who else does that in town? Thanks to Sandy for the ride home. This place is run the way it use to be 50 years ago, with respect, honesty, and integrity with a goal of a great job and minimal inconvenience to the customer. Kudos to all of you! Thanks Jamie for texting me and asking if I was happy with the work done. This guy cares!

La
Review №2

I took my car to West Richland Auto repair to have a brand new transmission installed and other repairs taking care of. During that time, I was able to use their loaner car which saved me from renting a car. Jamie and his crew did a great job and their customer service is outstanding. I highly recommend them.

R.
Review №3

Professional, kept me informed, and when parts company sent wrong part they treated me right and handled the refund promptly. They’ve acquired a customer for life.

Er
Review №4

First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than anticipated. Their communication is on point and even followed up a few days later to ensure everything was good. Will definitely be heading back whenever the need should arise.

Er
Review №5

Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.

We
Review №6

Amazing! My car was having electrical issues and they scheduled me in and let me drop off a day early and then got to work on it the very next day and were very fair with pricing and making sure my problem was fixed correctly! Highly recommend!

Da
Review №7

Jamie went out of his way to provide great service and insure that I was totally satisfied. I would highly recommend his business!

Tr
Review №8

It’s a good shop and when the job wasn’t done right they backed up their warranty and made the job right!! Five star rating for this shop!

Bs
Review №9

First off I have to say the customer service is outstanding! Not only are they very thorough they communicate the whole way through the process.I feel completely safe bringing my vehicle in to be serviced and never feel like I’m being taken advantage of. The only problem I have is that they’re going to make my truck run forever which means I will never get a new one.I would recommend anybody I know to use them as they do an outstanding job!Thanks guys

Pa
Review №10

Phone calls and interaction with staff were kind, helpful, professional, friendly, and expedient. Service was 1 day and repaired car was test driven twice by different staff. I had a follow up call to check on our repair after we drove ourselves. We will recommend to friends and family and use their service again if needed. Ron Nolte

Za
Review №11

The best auto repair shop I have experienced. Incredibly professional, kind, honest and transparent. :)

Fr
Review №12

Discovery of leaking fluid required replacement of radiator. Through negotiation with the warranty insurance company, the cost for radiator replacement was covered. I discovered WRAR a few years ago with service performed on a different vehicle, and I have been totally pleased with all work performed. The inspection report with photos and descriptions of issues is excellent. Customer service communications is the best I have experienced. I have total trust and confidence in WRAR, and I have no reason to go anywhere else. Montanna is the best.

An
Review №13

The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and its never smelled so good. Its my first choice for car repair in the Tri-Cities.

Ch
Review №14

Update: Had anther great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again.Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warrantys I plan to use them for all my maintenance in the coming year. We try and support our local city businesss as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness.Update 06/04/2020 Took my 2nd vehicle in for routine maintenance on our 17 Honda Accord sport. Once again WRAR did a wonderful job. Montana was awesome as always at handling everything from delivery to pickup. Thanks again for being the best Automotive and honest repair shop in West Richland. Will be back....

D.
Review №15

Was really worried about going to new mechanic but i was so glad I found this mechanic. Its helps that it is family owned. They updated you via text and they a wonderful job changing my spark plugs and wires. The diagnosis was really cool, I now am fully aware of my cars overall health thanks to them. Will be coming again for a oil change

Be
Review №16

I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

Je
Review №17

Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair!

Da
Review №18

Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isnt familiar with such as my 2015 Land Rover Evoque he had no issue letting me know that he was confident he could service the vehicle although he may not have in the past. Both facts were equally important to me when choosing a shop.Montana runs the front end of the shop. She too is upfront and did not make up stories when she did not know something unfamiliar.This shop has also worked on my 2008 Ram and was very efficient with the repair time and costs. Thanks Jamie and Montana for all the great service. We will be back for sure

Ma
Review №19

I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me to look over with issues from most urgent to least urgent so I could pick out the things I needed to get taken care of right away. They communicated with me frequently and in a timely manner to get the most important things I needed taken care of as quickly as possible. I will definitely be bringing my car back for work in the future.

ja
Review №20

Recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair

De
Review №21

Awesome service, kind people, and good at keeping us updated on the condition of my vehicle. Happy with my new power steering pump/setup and I will be returning in the future.

An
Review №22

Our 2017 Chevy Sonic check engine light was on. Schedule an appointment with West Richland Auto Repair, they were efficient with diagnosis the problem sent a detail paperwork explaining problem along with the cost to fix. They were able to get our car up and running all in one day. They also checked on the car couple days later to make sure everything was running good. I highly recommend them if you need and car repairs.

Jo
Review №23

Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.

e
Review №24

Professional. Reliable. You can trust them with your vehicle. They even call you weeks later after the service to check in and see how things are going! They treat you like family and know how important good service is to the customer.

Jo
Review №25

Best customer service Ive had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a part they didnt have in stock. Will highly recommend this place to anyone who needs a reliable and ethical mechanic to do repairs.

Ka
Review №26

We were new to town and had to look up a mechanic online. This place had great reviews so we decided to take our car here. We were very pleased with the work that was done and how friendly and professional the staff was. If you need a great mechanic this is the place to bring your car.

Ta
Review №27

Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over charged for maintenance and service of my vehicles while going to West Richland Auto Repair, and would recommend them to anyone needing vehicle repair, maintenance, or service.

Ab
Review №28

From the moment I called and spoke to Montanna to see if there was any openings. To the check in txt message a few days after my car was fixed from Jamie. Everyone was Super friendly & it seemed like I had been part of the West Richland Auto Repair Family for years even though it was My 1st time there! Called on a Tuesday and got my car back fixed and ready to go 2 days later! Excellent work! I would Highly recommend them to anyone who is looking for a Professional, Friendly, & Quality place to get your vehicle worked on! Thank U All! See U again next time!

Za
Review №29

Ive always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle and gave me a print out of needed maintenance. After the repair I had another coolant leak issue and WRAR sent out a tow truck to bring the vehicle in for repair without any charge. Great reliable team! And will be my go to for any other maintenance needs

Mi
Review №30

We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are answered promptly, and quotes have been pretty much spot on. Weve never had to bring a vehicle back for the same issue, and the techs are great about following up to make sure everything was done well (thanks again, Jamie!). I highly recommend West Richland Auto Repair.

Ja
Review №31

Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.

Er
Review №32

Super friendly and they do good, honest work. Communications about issues are top notch. Highly recommended.

Cl
Review №33

I have been using West Richland Auto Repair for several years now. Switched to this shop when I found out they could perform dealer maintenance and repairs. The shop is thorough and keeps me updated on maintenance due and upcoming. Recommend this shop.

Je
Review №34

I want to start with integrity. To me a mistake is less important than how you respond to it. That said here is my experience with them.They seemed very accommodating and they were empathetic to my situation. They rushed to get my vehicle done, even ahead of schedule, because it was my primary and only business vehicle. The bill came out to more than I thought it would. When I discussed it with them they were more concerned with my satisfaction and their reputation than the monetary difference, even to the point of insisting on sending me a check immediately for the difference. I told them it wasnt necessary but they were insistent. I would not hesitate to do business with them again or recommend them to friends and family. That level of integrity is what we need in businesses in our community.

An
Review №35

Good attitudes. Most mechanic shops have no patience when you ask them to work something out for you. These guys did everything with a smile and got my rig fixed quick. Ill be back.

Do
Review №36

I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have gone over the original estimate. Their prices are very competitive, and they even have matched lower estimates. But even without that, I would take my vehicles to them just for their quality workmanship. Everything they said they would do, they do it, and even more, just to show they appreciate my buisness. The rest of my family have started taking their vehicles into West Richland Auto Repair, and are just as pleased as I am. Whenever someone asks me, what do I recommend for a good auto repair shop? I always say West Richland Auto Repair, you wont be disdipointed, and I am always right. It doesnt get any better than this!

Sh
Review №37

I have been taking my 2015 Ford Edge to WRAR since I bought the car in 2017. I am always so welcomed when I come into the shop and I trust everyone with my vehicle there. I have never once been disappointed. I also love how they have toys for my daughter to play with while we wait to keep her busy. I love the work, the atmosphere and the people there!

De
Review №38

Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!

Ro
Review №39

West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.

Ra
Review №40

The folks at West Richland Auto Repair are wonder to work with. Their prices are fair and they get the job done quickly. We all need to keep up on regular maintenance. Too many times when we take our cars in for repair and the cost seems high. But, not keeping up on it will make things worse and just cost you even more. Anyway, these folks are wonderful to work with.

Ja
Review №41

I had work done on one of my trucks here. They provide a excellent service here. Definitely keep you up to date with diagnosis and progress and repairs. They even gave me a ride home after I dropped off my truck and picked me back up when the repairs were finished. Would highly recommend them!

Ma
Review №42

Great experience! I had an immediate need for repair and they were very responsive and got me in immediately. Because of their good care of me I booked maintenance work. I like that they sent me the invoice via text to review before I went back to the shop. Couldn’t be happier with them. And I appreciate the free shuttle service!! I will be going back.

ch
Review №43

Had a great experience with these guys They are thorough and they walked me through every thing they did. Their customer service is wonderful and very professional. Highly recommend!

Je
Review №44

I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Sh
Review №45

Awesome staff, Montana is always available to answer questions. She is also very patient as I try to formulate those questions. Their ride service is great, and greatly appreciated as well. I completely trust their mechanics with my car and always leave feeling better about its overall health! 100% recommended!

Ja
Review №46

We are very satisfied with the service we received! We were kept informed on the progress of our repair work. The staff is very friendly. We will definitely be back with any work we might need done.

Br
Review №47

Been here only a handful of times, but every time Ive been theyve been nothing but professional. Their mechanics are extremely knowledgeable and make everything transparent for someone like me who knows nothing about cars. I would gladly take my car to them for any and everything.

te
Review №48

The people are so friendly and accommodating. Car was in and fixed in no time. I was given a quote for repairs so no surprises. I will definitely use them again if needed.

Cy
Review №49

West Richland Auto always takes great care of us and provides the best customer service! We have been to many auto shops but none compare to here. We now do all our business there including transmission, ac, exhaust, engine, steering, alternator and battery. We highly recommend West Richland Auto!

Gi
Review №50

This isnt the first time I have used West Richland Auto - they are still great!Heres a recap of my last trip:I called a week ahead to schedule an appointment or drop off for my car which needed new struts. I have a new job with not a lot of time off, one car, and cant have my family drive me everywhere for work. I discussed this with Montanna, who not only cares for you as a customer, but as a person too. She was also available to text on her work phone which made communication easy for me since I was at work (normally I call). Ive enjoyed all of our talks! What I didnt know is that she took note and balanced what I needed and their workload from just a friendly talk of me telling her how happy I am with my new job. She knew I needed my car - I dropped my car off after hours on Wednesday and it was ready Thursday! I thought I would have to wait until Monday, so I was prepared for that. She also contacted me on Thursday when my car was done, but I wasnt able to pick it up at that time because I was recovering from surgery. But, I appreciated their hard work making sure my car was ready for me! For Before/After Hour drop off West Richland Auto has a packet you fill out, place your keys in, then drop into their drop box. I liked this because I get off of work at the same time they close. Their location also doesnt make me worry about my car getting broke into; I feel safe leaving my car there at night. On Friday, when I picked up my car, Jamie and Montanna were their to greet me. I always like chatting with them. I feel safe, see their hard work, and honesty. Those gals wont let you get the runaround about your vehicles like I have had at other places. Usually, I go get my car looked at and play dumb to see what the guys try and tell me. If they lie, I leave! West Richland Auto NEVER talks down to you no matter your gender or which employee you talk to. I have talked to the owner and mechanics there also - every time I get the same answer - no lies! Everyone their is very knowledgeable. Their staff is certified and use domestic material instead of cheap import. They even met a quote I got from a different company that changed my tires. I highly recommend West Richland Auto to people!

Di
Review №51

They provided the best service! It was an unexpected emergency repair. We needed the vehicle back the same day and they made it happen. The put a rush on it and got it done immediately. Who does that anymore? They do! Love the people there too!

Su
Review №52

Very thorough. Did everything I asked to prepare my car for upcoming cross country trip. Car now runs like new. Always friendly staff.

Ju
Review №53

This Auto Repair shop is one of the best Ive ever experienced in a long time. I was a little nervous. But when Jennifer told me theyre done I was very happy that I took my honda odyssey to the right place. Everyone was nice and they have all kinds of treats that you wouldnt want to leave their shop. I will be taking my car there from now on.

Sa
Review №54

Weve used West Richland Auto for many years now and weve had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure youre happy and they are very transparent about their recommendations for your vehicle.

St
Review №55

Highly recommend this place I will forever go here in the future. Went in for digonstic test and they take serious pride in what they do. Checked everything took pictures. I ended up having a hole in the intake hose and was replaced within 2 hours. Love this place.

Ba
Review №56

I go here for all my repairs. Great customer service, reasonable prices, fast turn around times. I can’t say enough great things about services I have received from West Richland Auto Repair. Thank you guys and gals for all you do to keep me on the road.

ro
Review №57

Excellent diagnostics, quality repair, friendly service, and fair prices. They also have a service warranty that they honor. Highly recommend.

Ma
Review №58

I took both of my 10+ year old vehicles to West Richland Auto for regularly scheduled maintenance and was pleased with the results and price. They did a thorough inspection and provided a website link with a report indicating suggested items to repair, including pictures of affected parts, and the severity of the issues. The billing invoice was clear, indicating the charges for parts and the charges for labor. Labor costs are a big part of car repair these days, and the times quoted seemed fair. I did have one issue with a broken vacuum line to the air filter housing, which was broken during the inspection, but the technicians fixed this issue promptly, including allowing us to use a loaner car while fixing the problem. West Richland Auto provides a free shuttle to/from your work or house, making it easy to drop off your vehicle and pick it up when the maintenance is complete.

sh
Review №59

Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help🙂

Ea
Review №60

I recently went in for an antifreeze leak and had the radiator replaced. The service is always fast and the quality of work excellent.. It is also nice the way West Richland Auto Repair stands behind their work by warranting what the do. Montana is a wonderful customer service interface for the shop. Best place for vehicle repair and care in the Tri-Cities.

Er
Review №61

It doesnt matter which of our vehicles we take in, Jaimie and his crew ALWAYS take care of us! You cannot find a better place, Ive tried! Fixed right the first time, every time.

Da
Review №62

West Richland Auto Repair did a great job on my truck they got me in and got me out when I had to have that truck they stayed late both nights. Great people to work with fair prices too!

Ja
Review №63

West Richland Auto Repair did a get job. Very detailed inspections with pictures and a detailed, accurate estimate. I will be a returning customer.

Ja
Review №64

I was treated kindly both over the phone and in person. The cost of the service items I knew I needed were less here than at the dealership. The estimation of and time to complete the work was accurate and faster than I expected. The only painful part of the experience was the identification of other items that needed service that will set me back a bit, but better to be made aware of these items and help me to start planning...

aa
Review №65

Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I dont trust any of my cars to anyone but Jamie and the folks at the shop.

Tr
Review №66

Great communication and fantastic staff.

Je
Review №67

Very professional and organized quote delivery. Courtesy car is available. They even offered to give me a ride. Work was done quickly. Good job WRA!

Ca
Review №68

West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always.

Je
Review №69

Thank you so much for making myself and family safe on the roads! West Richland Auto Repair has the best technicians, and excellent customer service. Keep up the excellent work WRAR.If your looking for an excellent shop they are the shop to go to.

Al
Review №70

Got the oil changed in my car today and the job was done quickly and professionally. I love the great customer service as well as the servicing done to my car.I highly recommend that if you want to be treated well and have excellent care taken with your vehicle then this is the place for you.

Ry
Review №71

Brought my car in and bam next day they had me driving around again for a good price. Thanks again i will return next time. Good shop friendly staff id reccomend this auto shop to anyone who needs good repairs done

Sh
Review №72

West Richland Auto keep my baby running right! They found a potential fire hazard right off the bat and showed my the baked part. This place is the best repair shop around for good mechanics, good customer service and a very friendly place to work with. Thanks!

Mi
Review №73

Very helpful and honest with everything! They helped me fix my Mazda 3 when the AC compressor and everything blew up on me. Highly recommend them! Honest and hardworking people. 5+ star rating.

Na
Review №74

Always get fast friendly, affordable help.Great job everytime. All work backed by warranty

ta
Review №75

Im a car salesman, customer wanted inspection done by 3rd party. He setup for me to bring truck here. Very inviting place, with friendly people. Kureg machine, free snacks clean good music. Very happy with the way they conduct themselves

Sc
Review №76

Excellent service. Efficient and they give me a detailed diagnostic. Great prices.

To
Review №77

I highly recommend West Richland Auto Repair. They are accurate, fair, courteous and speedy. Their service saved me from a potential and serious accident. I was pulling my 5th wheel and while accelerating there developed a serious vibration in the truck. Thinking it was my driveline, they found out it was my power steering pump. It went out while they were test driving it. Hard to steer, almost no brakes, they muscled it to the shop. I could have been pulling my trailer when the power pump went out!!!

ch
Review №78

The mechanics have a passion for what they do and it really shows in their work. They are not the cheapest shop but you definitely get what you pay for not to mention the sense of security that my vehicles are fixed right the first time. Love the pictures and the emails. I recommend this shop to everybody!

G
Review №79

Great auto repair place. They always keep my vehicles running and on the road. I like that they share photos of what the problem is with me so I know exactly what is going on.

Mi
Review №80

Been going to Jamie nearly 10 years, and have always received honest quotes and work, fast turnaround, and friendly customer oriented staff!

Te
Review №81

Very impressed with the quality and in depth detail of the service. If the need arises I will definitely be back!

Ha
Review №82

Been a customer for years and will be for years to come. They continue to provide great service!

Mi
Review №83

I ve never hesitated to take my vehicle to WRAthey always listen and explain if needed about the work they going to do.I can always trust their service to be quality and timely.

Ma
Review №84

I love WRAR! They always take care of my cars and they are a wonderful family owned business! I wont take my cars anywhere else!

En
Review №85

Their expertise and Customer Service are satisfaction, no wonder why their business is growing. They are willing to take the time to inspect the vehicle and give a very honest opinion. Also, I havent heard of a local auto repair shop (around Tri-cities) that offers a shuttle to take you home/office. That means they really care for their customers. And most of all, they fix the issue right the very first time.

Be
Review №86

I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Jo
Review №87

West Richland Auto Repair did a great job on my Subaru. They went over all the pricing and necessary fixes. I am a customer from now on!

La
Review №88

I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and youd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasnt bad, and the labor wasnt bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, its a joy to drive, and its great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!

Je
Review №89

They have done nearly $9000 in work on family vehicles over the last 18 months. One was a $4200 insurance job but the rest were paid in full at the time of pick up by me, not the owner of any of the cars. This week we took in a car with the differential out of it and agreed to the quote. When they called to say it was done they added that it needed three new wheel studs. The quote was $398. $86 for parts and $312 for labor. I called Les Schwab they quoted $88 with tax for everything. You can guess which one we chose! I feel like we have been good customers and they tried to take it to us. Now we are no longer customers.

Ri
Review №90

Always helpful and fixing whatever needs done .

Ga
Review №91

They were informative polite the service was done quickly as fast as they could have gotten it done and I appreciate the work that they did it was very clean and well done.

Br
Review №92

I have never taken any vehicle I have ever owned into a repair shop. I have always done the work myself. (Plus my Dad;) however, since the giant piece of garbage vehicle I purchased (2008 Suburban) doesnt physically fit in my garage.-my bad. I found it necessary to take it somewhere because a wheel bearing needed to be replaced.I asked all the people I know and they recommended this place unanimously. To say they were right would be a massive understatement. These guys are legit. They were fast and charged me less than I had anticipated. I was totally happy with just this primary visit and repair work. Little did I know, the story would continue...To add another chapter to this review:The part they replaced catastrophically failed while my wife was running errands. I called them and without any hesitation they told me to have it towed at their expense to their shop. This was around noon. They had completely replaced the entire axel and had it fully repaired in time for me to get it before they closed on the same freaking day!!!!! Oh and did I mention they charged me NOTHING because it was due to a faulty replacement part and they quote, stand by their work. They also offered to come get me/wife. They literally couldnt have done anything more. If you cant tell, I am fully on board the W. Richland Automotive train. I will never take my vehicles anywhere else. If you take your vehicles anywhere else you are stupid.Thanks again for being so unbelievably honorable and genuine.

Ro
Review №93

These guys have taken care of me every time I bring in my vehicles in. In fact, they go above and beyond. They have stayed on the agreed upon schedule and always keep me informed as they progress if anything unexpected comes up. Definately a top notch outfit.

Do
Review №94

Great service and recommends reasonable repairs at very reasonable prices.

Je
Review №95

I was very impressed by my experience with WRAR. I was able to get a diagnosis the same day that I brought my car in. The original quote was very high due to a part-availability-cost issue, but Shane worked with me to find a better alternative. My rack and pinion assembly is now replaced and I was only without my car for one day. The free shuttle service and pleasant employees are a great bonuses too. Ill be a returning customer.

Na
Review №96

This is great family owned business that takes great care of their customers and employees. I Love the snacks and drinks!

Pa
Review №97

I have had my car in other shops and they could not get it fixed. I took it to West Richland Auto Repair and they had it running like a champ in no time. They are now my go-to shop.

Th
Review №98

Jaimie is smart and has all the Chrysler tech. Great job on our challenger. tr

De
Review №99

WRAR fixed my vehicle in a short amount of time and fair price. Staff are very friendly.

Ab
Review №100

Took my 2012 Dodge Charger in for a check engine light problem got it back in a few day now my car is running great....prompt service excellent customer service.thankyou so much

Information
37 Photos
100 Comments
4.8 Rating
  • Address:3683 W Van Giesen St, West Richland, WA 99353, United States
  • Site:http://wrar1.com/
  • Phone:+1 509-420-4774
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Diagnostic center
  • Ford dealer
  • Muffler shop
  • Oil change service
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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