Ken Garff Used Cars worked with us when our situation was impossible. We had a great salesman named Brandon who understood what our needs were. We were treated great even though we had bad credit. The car we went for was not available but we were surprised with the alternative option. We are extremely happy with our purchase and would highly recommend Ken Garff Used Cars to anyone who is thinking about getting a car. They were the best service an experience we’ve had with a dealership.

Super awesome! Brandon was really accommodating and relaxed. Never felt rushed or like a bother. It was also super quick! We had 2 test drives done and then papers signed and out the door with a new car in less than an hr and a half! Way better experience than we were expecting. We have had long draining experiences at dealerships before and this was the exact opposite! Got a great deal and everyone was super easy to work with. 10/10

My purchase of a used 2016 Ram 2500 went very smoothly. The negotiation was quick and the paperwork took very little time compared to my previous purchases at other dealerships. Ray was great to work with. Thanks West Valley Ken Garff Used dealership.

Ken Garff Dodge & Jeep in west valley has always taken care of me for my new and used cars by giving me a fair deal with quality vehicles and customer service. Working with Daniel Reilly has been a pleasure to work with. Beyond the sale I keep coming back because their service department has been great to deal with and get me in and out of the shop for routine maintenance quickly. Jonathan in the accessories department has been great to work with to customize my Jeeps and trucks with. Could not recommend this dealership more!

We Travel from Logan to West Valley Ken Garff, to look at a Jeep we had seen Online. When we got there we found a Different Jeep we were more interested in and bought it.There wasnt any sells pressure, applying for a loan was simple and they helped make sure I had the warranty coverage I wanted

Keegan was incredibly helpful in assisting me find a great car that would last and fit in my budget. I have absolutely no qualms with these guys. With it being my first time buying a car from the dealer, I felt that Keegan was judgement free and patient as I asked several questions.

I was very impressed by how helpful everyone was. They were all kind and eager to help me find what would work for me. I had just left a dealership before going here and the previous left me feeling pressured. I did not feel that here. It was a very pleasant experience. Will definitely be going back and wound recommend to anyone.

Professional, honest, and great communication. I’ve had a lot of bad experiences in the past at previous car dealerships but felt very welcomed at this one. There was no pressure which was great. The financial team did a great job in finding me the right rate. Overall good experience.

So great and friendly to work with. This was my second time finalizing a car deal with them. They arent pushy or force you into any purchase. Ill definitely be returning to them in the future!

Fantastic Car buying experience. Spencer was our salesman and was great. From the whole experience from the accessories person to the finance person - Abraham - to Noni - the manager they were all great. Highly recommend. Also as your search I would start with car fax records that have green light maintenance records. We found what we wanted and then the dealership was great to work with. Very good experience. Will update the review if anything changes.

They worked very hard on our new car purchase and met all of our needs for sure. Each time I go to Ken Garff I am taken care of. Thank you very much!

The process of upgrading my van was quick, pleasant, and painless. Ray and Kevin were very quick, helpful, and sweet. Would definitely recommend going here if you’re in the market for a new used car

The whole process was fast (2 1/2 hours from the time I walked in, until I drove away). I left with a great car, the right payment, and respect for this dealership. Kelly was awesome- truly no pressure, and seemed to actually listen!! I’d recommend them to friends and family.

These guys make it easy to do business. We filled out our application online, we showed up and the car we want to test drive ja already upfront and they are working on the paperwork while we test drove the car. They were never pushy, super helpful and friendly.

It’s a huge shocker, but they actually look after your well being and care about you getting the correct car. They are great salesman. 10/10 would recommend.

I came in and told the salesman what I could afford and what I was interested in. They actually found me a vehicle I couldnt ever imagine having. I am in love, and they were able to still fit my budget. The financing was quick and easy as well.

My car buying experience from Ken Garth was seamless.. Vladimir who sold me the car was very pleasant and efficient and was a pleasure to work with.Jagar Worked with me to get what I wanted and we came to a mutual agreement.Jeff the finance manager was very efficient and the paper work went very quickly and efficiently I was in-and-out of the dealership in under an hour and a 1/2.This is the 2nd car I have bought from Ken Garth and both experiences have been nothing but very positiveWell definitely be back to buy another car in the future

Friendly atmosphere! Everyone is so helpful.I love my new car! Thank you Ken Garff in West Valley!

So going in today has been by far the best used car buying experience my wife and I have ever had. Period. Spencer, our salesman, listened to everything my wife had to say when it came to what she wanted to pay, what she was looking for and what type of vehicle she wanted. He wasnt pushy or demanding to push her into the newest 2021 on the lot. Over all it was by far the best experience weve ever had. We will definitely be doing business with them again in the future.

I worked with Adi & Nate from Ken Garf West Valley on the purchase of my truck. Very honest and kind people, which is hard to come by nowadays, that were great help with the process of car buying. Thank you, truly.

Went in not expecting to be approved for anything because my trade in was pretty old and I didn’t have a down payment at the time but Rey managed to get me into a vehicle that was a lot nicer than what I was originally looking at. They moved numbers and got me on a loan that’s $200+ less than my last two cars that I leased. I am super thankful for the service I received, and for them being able to get me into my new car!

Chris Galileo was by far the best salesman Ive ever worked with. I have been to many dealerships in the past and this was the best experience Ive ever had. I was in there 30-40 mins tops. It was the smoothest, fastest transaction Ive ever had at a car dealership. This is the second time Ive bought a car from this dealership and I will definitely be coming back in the future. I would definitely recommend these guys!

Sadly I bought my 2nd Jeep less than a year ago with Ken Garff West Valley Used. I have spent THOUSANDS of dollars in repairs on my 2015 Jeep Grand Cherokee with only 77,000 miles on it. They sold me a LEMON. Within a couple days my check engine light came on. Right now my Jeep is in the repair shop at the dealership needing a Oil Cooler unit, a new Radiator, and an Evaporitive leak repair in the emissions system. The check engine light will come on often because of this repair needed. I have also had the vehicle in for other repairs at my own mechanic which have also added up to thousands of dollars $$$. I am really regretting buying my vehicles from Ken Garff West Valley Used. My other 2014 Jeep Cherokee with only 70,000 miles, I purchased from the same location is also in the shop at the dealership for major repairs. Luckily those are covered under the warranty that I had to call on after a rep at the dealership service department told me I had No Coverage on my warranty. I feel completely fooled and the 2015 Jeep Grand Cherokee has been nothing but a MONEY PIT since I bought it less than 1 Year ago. To top it off Ken Garff told me they do not have any loaner cars for me to use for the weeks of both my Jeeps being repaired in their service department. I am having a difficult time believing that the vehicle was even inspected before they sold it to me...even though they say they did a Certified inspection on it.

Mixed feelings & out $3,000 down.Im torn about my experience with Ken Garff this time around. Weve done business with them in the past, and Im not sure what made it so difficult this time around. The main reason we went to them is that they have never given us a bad deal in the past, and they were open and honest with us.This time around they sold us a 2013 Nissan Juke w/ 95,000 miles and it seemed like a good deal, however; it turned out to be a lemon. A huge issue with this particular year, make, and model is that the CVT overheats and puts the car into LIMP mode. We werent told about this well known issue and 4 days after my purchase I was stranded in Nephi UT for 6 hours.It only took me 15 minutes to look up this “well known” issue with this particular vehicle. My wife has a 2015 Nissan Juke and weve never had this issue, but as it turns out 2015 was the year Nissan fixed this issue with the Juke.Prior to having this breakdown in the middle of nowhere I had attempted to return the vehicle to Ken Garff and was persuaded that it was a good car and that the 2013 Nissan Juke had no major issues and to keep it.I should have listened to my instincts and said: No way, Im not having this I want a different car. Little did I know if I had done so at that time I wouldnt have been out my $3,000 down payment.So with less than 500 miles driven and less than two weeks after the purchase I attempted to get into a different car. Now they told me that because the financing had closed I was S.O.L. and the $3,000 was gone into the nether. They were only willing to give me the trade in value of $6,500 for the Juke I had just paid $12,965 for a few weeks earlier.Only after my wife left a scathing review with only 1 star did they seek to make reparations. It took them a few days after that to reach out to me and ask me to call to see what they could do to fix the issue.In the meantime I had taken the Juke to several dealers to see what I could get for the trade in value of the car and into a different vehicle, they were all willing to give me at least $7,500 for the car to “help pay it off”. Kelley Blue Book says the trade in value for this particular car bottoms out at $7,244 and maxes out at $9,551. So why Ken Garff wasn’t willing to make the whole thing go away and give me my $3,000 back and the max trade in value was beyond me.They “fixed” the issue by finally offering me $8,500 for the car to help me into a different vehicle. Our bank, after we called them, was willing to give us a loan for the amount of the other car, because we would own more than the car was worth. So after this experience we were out $3,000 down and $1,000 for the difference of the cost of the Juke.I know very little about cars and wanted to get into a car that would be reliable and last, so this wasn’t a good experience, however; it was tolerable. I’m not sure if I’ll do business with Ken Garff again, but if I do I’ll be far more shrewd about their “Special Deals”.4/23/2021 - Update Im going to their service department today, and they offered a free 2nd key when we purchased the car. I hope they follow through with that promise, considering the fact that the Fiat is having some issues with its electrical systems.

This is my 2nd purchase from Ken Garff. They treated me so well and listened to all my needs, and fulfilled my requests in order to make my purchase a success. Definitely would recommend.

A really great experience. Friendly and quick service. Willing to work with you and walk you through the car buying process. Will 100% recommend to go to them for your car purchase!

Very pleased with how smooth the process was. They listened to me about what I wanted in my vehicle. Would definitely recommend!

Brandon was way awesome in helping us buy our new car! Finance really took care of us as well, and we won’t be buying anywhere else but here!

Literally the best dealership I have ever bought a vehicle from before. I love the sales woman, she’s nice and thoughtful! The dealership is definitely lucky to have her!! 10/10 will bring my family and friends to her!

Jason was super helpful with getting us into the perfect car. He definitely listened to all our concerns as well as what we wanted in a vehicle and was able to find the right fit for me and my family! We will definitely come back for future cars.

I was absolutely thrilled with how everything went and how smoothly the transaction was! My salesman was Adi and if you are looking to work with anyone make sure to ask for him because he was a complete pleasure to work with. He didn’t once try to push me to buy something more expensive and he made sure that myself and my children were comfortable the entire time and listened to my needs. I will be sure to send all of my friends and family to work with him!! The lot had a great selection as well with amazing deals...

Ken Garff West Valley was great. No pressure for anything. They were straightforward, friendly, and honest. I would absolutely recommend them to friends and family.

I used Ken Garff to buy my used 2018 Jeep Cherokee. I absolutely loved the experience I had with these people. I worked with Rey Soto and Kevin in Financing. They are completely fantastic people, and don’t mess around with any fuzzy stuff.I definitely plan on coming back and talking with these guys. I hope everyone has a great experience going here.

Bret Pace always takes the best care of me!!! These guys have the best customer service ever. This is my 3rd car from Ken Garff, and I will continue to go there in the future. I love my electric blue 2015 Mitsubishi Outlander Sport SE. Thanks you guys!

Bought my Audi here! The customer service from Daniel was wonderful, such a nice and helpful guy. The transaction was smooth and quick. HOWEVER, WARNING, only a few months later my fuel pump went bad and so did the battery. Thankfully, I did get the warranty which covers the fuel pump fix.

Very helpful sales team! We didnt purchase here, but they sure were helpful in our choice of car. Our taste was picky. Thanks for your time and assistance!

My salesman Bret was awesome. He listened to me when I told him what I wanted and what my price range was. He definitely went above and beyond to help me get what I wanted. I would for recommend them and go there again for future purchases.

Great experience, never felt pressured, Brandon Kelsey was upfront and honest with me, they found something that met my needs. The paperwork was quick and easy. Would definitely recommend them to anyone in the market for a vehicle.

I went in to trade in my 17 Cherokee for a 19 Wrangler Rubicon and it was a very pleasant experience. Everyone was nice and friendly and took care of me.I would return to this location for another vehicle and refer anyone looking for one to them as well.

David and Jager are absolutely the best. They helped my wife and I find the right vehicle and were honest throughout the entire deal.THANK YOU.We love our truck. We loved the experience. We won’t hesitate to refer anyone to work with you guys or to Ken Garff.

This dealer ships is my favorite! Everyone is super friendly and nice and they get you the best deals . Daniel galaviz is the best !

The sales group was helpful and we didnt feel pushed into anything, except for the GPS security option they have on all their cars. They made it sound like it was a big issue to remove it, but the customer had to pay extra for it. $500!

Management was very helpful, kind, and non-pressuring. 10/10 service. Made my Tacoma purchase easy and comfortable.

We have been a costumer of Ken Garff for about 20 years and never a problem . Jimmy Z in service has always treated us great . he makes coming in for a service feel relaxed . also lets not forget David Tran, sales manager . great guy he helped us out of a bad situation . he showed how he really cared about what we were going through. Got us out of a bad situation and got us in a Beautiful 2020 Dodge Journey . we love this vehicle and even were very thankful to these two men . thanks to them we will continue to be life long customers . if you want a great deal and a life long dealer who wont jerk you around look no further. thank you . sincerely Kevin and Kelly blatnick.

Very pleasant to work with… gave me all the facts about my car and it warranties.. financing was simple…great salesman and loan officer!

Nice people. Good trucks!! The prices were really fair. The negative thing is before my first week with the truck, I realized that it needs alignments, the salesmen told me it was too late to report that. So I have to pay from my pocket.

The sales manager Kelly Purdue at Ken Garff West Valley is a straight shooter. He tells the truth, does not embellish, and listens carefully to what you say you need. There are no surprise fees, and sells at excellent value relative to blue book. There was no need to haggle, as the Toyota Highlander we bought was already at optimal pricing. He was very amenable to work with our schedule and the maddeningly slow and plodding process we used for choosing a car. God Bless Him!

Kelly and Rani are friendly and knowledgeable and made the buying process seamless. Great vehicles to choose from.

I would definitely buy here again, Brandon helped me look at several trucks to make sure I was happy with my purchase. Everyone there is friendly and never pressured me to make a decision till I was comfortable with the deal. Also the interest rate they got me into was better than I expected.

Great guys they’ve taken care of my brother twice and now me. Service was great felt no pressure at all buying my vehicle.

I came with my daughter to help her buy a car, which I co-signed for, and we did. Brandon was very helpful,didn’t pressure or try to hurry the process, even took us to another Ken Garff lot to see vehicles and she ended up buying one of those. They worked with her on financing and even gave her more than she expected on her trade-in.

Kelly Purdie was extremely helpful. We bought a used vehicle and it was the right price. We had never purchased from a dealer, and Kelly walked us through everything. We are very happy with it all.

My experience with Ken Garff was wonderful. Daniel was awesome, outstanding service! No pressure was felt, no jerking around, it was a pleasant experience.

We had an excellent experience at West Valley Dodge used cars. Our salesman, Brandon, was very knowledgeable and made the transaction very smooth. The manager, Jager, worked out a deal that we just couldnt pass up. The finance guy, Kevin, knew his stuff and didnt try to push extras on us. There were some open recalls on the vehicle and they pulled some strings and got all that taken care of before we left. We have bought vehicles from this dealership and have always been treated well. I would certainly recommend West Valley Ken Garff for a great car buying experience. They really do hear you!

I had a great experience buying a car Chris the salesman was awesome and concerned about the length of time it was taking to make things happen and made me feel comfortable

Sales department was great. Service department a little unconcerned in fixing a minor problem.

Jordan was awesome. They really took care of me. Great customer service, great experience all around!

The guy was really nice 👌👍very laid back however the car was over priced the nada value was 11500 for good condition however the car had been wrecked with the whole passenger side smashed which I would consider poor condition I offered 8000 which I felt was fair the lowest they would go was 13500 which if 2000 higher then the value if it was in good condition. Had to walk away.

Kelly was awesome to work with. It was easy and hassle free.

Here with my daughter to look at and maybe buy a car. Salesman is very helpful.

Amazing experience with Brandon. No screwing around they gave me a more than fair price and made the process super easy. They made a long term customer today with me

Very nice staff and made us a good deal that we can afford

Forest and the finance manager worked hard to get us into cars we love. We appreciate their hard work and professionalism.

Kelly at Ken Garff was an excellent salesman! He was honest, fair and easy to work with. We are very happy with the van that we purchased.

Brandon was very nice and helpful with our trade in and Thank you for all you did.

Stockton was the best! He made sure we were comfortable and made sure things moved along quickly and smoothly! He answered any questions we had! He made our visit back to Ken Garff very much worth it!!

Our experience was good, the service was professional and not pushy. Gave us time to look on our own and answered any questions we had.

My husband and I had bought many cars in our days. This was the most wonderful experience. Stockton our sales guy was absolutely phenomenal he went above and beyond the Call of Duty to find us the right car at the right price. If youre going to buy a car come here

After a negative experience this past week, Bret and Jeff worked with us to make it right. We still had to watch the numbers like a hawk, but when we pointed out errors, they were corrected. We appreciate the efforts made to remedy a tough situation. Were still out $4000, since apparently down payments disappear into the nether. Make sure you research any car you buy to see if there are any known defects. The dealer will absolutely not tell you.

I was very unimpressed with this dealership. We drove 2 hours to look a truck that had the wrong description on the ad. We gave it a chance and were told total lies about the truck the entire time. We were told it had a new engine in it, which was not true. We were told that upgrades had been made to it, also untrue. I will not go back.

Amazing caring detailed easy to understand and very knowledgeable

I told them my needs and requirements, both Jacob and Spencer met all of them and I ended up with a sweet ride!

They were really fast, and easy to understand. It made the hassle of buying a new car seem a lot less stressful.

Really great customer service! Easy to work with. I went in not expecting too much out of it because Im used to hearing no because of my credit situation, but I walked out with a car! Thank you guys so much! Kelly and Rani were fantastic.

Being an out-of-state buyer, communication was important during this car buying experience and Adi and the team at Ken Garff were very helpful every step of the way. Ken Garff also allowed me to place a deposit on my preferred vehicle and took it “off the market” until I could fly in and test drive so as not to have me fly in for no reason. I’m glad they did because the vehicle I chose is gorgeous. They did a great job getting this used car ready for sale. The purchasing process was easy too. Quick, friendly and painless. Thanks Adi and Jordan.

I have not purchased a vehicle from Ken Garff before this one. Our salesman was friendly and generally accommodating. The sales manager was nice but kept making “mistakes” on interest rates and prices while working up our deal but we were direct in pointing it out and got them corrected - repeatedly - it came out right in the end. The finance manager was very nice and didn’t play games he gave us plenty of time to review the numbers and explained every question we asked definitely the highlight of the experience. Just note that all Ken Garff cars include an anti-theft system that you can’t elect to not have but isn’t included in the advertised price. They charge an additional ~$1000.00 for it and it will surprise you when you see the paperwork. This actually felt like the shadiest used-car-salesman move and really soured me on the experience. While you are finalizing your purchase they are “detailing” your car, which by my estimation, amounts to running a quick vacuum and hasty car wash. We received our car with the same dog hair on the back seats and crumbs/peanuts/you-name-it’s lining the door jambs, convenience pockets, and various crevices which weren’t necessarily hidden but not overly obvious at a glance. Cleanliness in a spectrum and it was more clean than not. But a “detailing” it was not. I can contrast this to a purchase I made at a different dealer from their used lot a 2 years ago. I received that car with such a level of cleanliness that I have yet to detail it again on my own. We have just spent the better part of the day cleaning our Ken Garff car of what they left behind. If it wasn’t for the car being the “one” after a grueling search, I would’ve walked on the deal when the sales manager kept goofing up the numbers (giving them the benefit of the doubt) or when they surprised us with the anti-theft fee. As for the car cleanliness, I’ll just chock that up to laziness and prioritizing speed over quality. So, if you are diligent with your numbers and go in knowing about the hidden 1k theft fee, and if you don’t mind cleaning someone else’s leavings from your car, give this place a try. It is the used car game after all. I can say that I’ve had better but I’ve had more experiences that were far worse. Love the car. I’d buy from them again if they have the right car.

Dave was super helpful, knowledgeable, and everything went very smoothly. The whole process was quick and simple. I recommend Ken Garf for your car purchasing. Overall great experience.

Joel was very helpful and friendly. Everyone was very nice and made the process smooth. I ended up getting the vehicle I’ve been wanting.

I have bought a few cars before in many different dealerships and have always had bad or not so good experience but today at Ken Garff Chrysler Jeep and Dodge they really changed that bad experience. Brady and Austin both made a great experience in buying at a dealership. They picked out the perfect truck and really helped me get a good deal on my trade in. Highly recommend them both if anyone is looking to buy or trade in your vehicle. Both are nice guys, really honest with their work and explain the buying and trading process very thoroughly with no hidden details.

These guys were awesome to work with. Went in looking for something specific and they did everything to make sure I got into something I was happy with.I will definitely be returning when I start looking again.

The staff was amazing! I never expected to actually drive away with such a nice truck!

As a first time car buyer who knows nothing about cars, my salesman Jason did a great job making me feel comfortable. Although I had a million stupid questions, he was able to answer them with a great attitude. All the staff was friendly and welcoming. I really felt like my best interests were acknowledged and prioritized. Within an hour and a half, I was able to drive home instead of Uber. Thank you so much!!

Ken Garff has sold me my last 2 vehicles. Fair pricing and honest sales people will keep me coming back.

Very easy to work with and extremely accommodating.

Great Customer service and staff very nice and very helpful with everything that I needed to buy a car

If I could leave less then a star I would, rani was so unhelpful I thought they were messing with us. we had an appointment for 7:30 so we drove the hour and a half to go look at one specific truck we have been looking for. we got there 15 mins early, she acknowledged us then walked away and didnt come back. so after waiting for over an hour we decided to just cut our losses and head home. fast forward to 10pm the same night she texts me to let me know the person who she was ignoring us for bought the truck while we were waiting in the parking lot

I visited 2 dealerships before buying a car from Ken Garff Dodge in West Valley City. My experiences could not have been more different. The first had a car I was very interested in, low miles, low price but the experience was to be polite “amazing”, not in a good way. This should have been a breeze, using their online tools to value my trade we looked to be only a few hundred dollars apart but to my shock the first offer was more than $6,000 above my calculations. The whole experience felt disrespectful, like I was a victim to be had not a customer who’s business could be earned. I am new to Utah but had seen the many Ken Garff “we hear you” billboards but figured it was just another slogan. It turns out it is the way they do business. I could not have been happier with the treatment I received and clearly they were listening to me. The first offer we were within $200 and quickly closed the gap and made a deal. This despite the fact this was the highest priced vehicle I looked at that day, their offer on my trade was by far the best. The sales manager Steve Poele asked questions, listened to and responded to my answers. Ken Garff didn’t just earn my business they have earned my loyalty and I am happy to recommend them to anyone looking for a new or used car. One last note that proved to me that they do listen, I mentioned in passing how I “hate” selling a car with a full tank of gas, mostly just a lighthearted comment, minutes later my salesman Jason gives me a $20 Chevron gift card to use for gas. A first class operation and dealership

Ken Garff is amazing! This is my second time to purchase a truck with them and they always impress. A big shout out to salesman Spencer and Ulysses, and upgrades manager John. What a fantastic team and wonderful experience!

Best car buying experience very friendly and make you feel like family

Kelly was a awesome guy to work with he didn’t try to sell us anything we didn’t want, he made it easy gave us the info we need and we was set I was very satisfied with him

Excellent experience all around. Great place with a great team. Would highly reccommend to anyone looking for a deal on a quality used vehicle.

Our salesman took the time to listen to what we were looking for, he was never pushy. He was very professional and he just made it simple!

Was great experience listened to what I was interested in truck 🚚was looking for.

Everyone there is super friendly we found what we were looking for Bret Pace is the go to man thank you!!!!

Everything went so smooth. Jason helped me get a car. I told him exactly what I needed and what my budget was and he helped me find the perfect car. He helped my mom last year and same experience. Couldn’t be happier

I worked with Joel at the west valley dodge and Chrysler dealership. Joel has amazing customer service and even though there was a slight hiccup with the car not being there and potentially being sold at another Ken Garff he was gonna make sure I was going to be taken care of!!!He and his manager insured to make some phone calls to get the Vehicle back in west valley. Got to know Joel real well and he’s not only a good salesman but very personable!Everyone there was awesome! The financial guy was also really easy going and personable!! What great experience even though it could have gone bad. Thanks everyone at Ken Garff for making it a great experience!!

My experience was very good but I was disappointed with the detail work on the car. I do a better job when I detail it. Otherwise everything was great. Thanks so much.

I bought my first car there and want to buy my next. I just bought another car through them. Great place ang great people

They went beyond to meet the needs of what we were looking for, and helping us find the right fit.

Bought a car here a little over a year ago and have been trying ever since to get my windshield replaced. There was a crack in the windshield when I purchased it and my paperwork includes a WE OWE from the dealership stating a replacement was part of the purchase. I was told by the sales rep that they would get it ordered and let me know when it came in. I waited for about a month and never heard anything so I called and had to leave a voice mail. Weeks later, I still hadnt heard anything back so I called again and was transferred to someone different and had to leave a voicemail again. Again, my call was never returned. I have called several more times and actually talked to people who then tell me I need to speak to someone else about that and I either get transferred to a person who cant help me or a voicemail, where I leave a message that never gets returned. Ive sent multiple emails that never get responded to, or I get a response that I need to talk to someone else. I even asked the service rep that assisted me when I went for my first oil change and he gave me a name and a number of yet another person who couldnt help me. Im done messing with these people. Seems no one can really help me or cares about listening to their clients like they claim.