Went in for an oil change and tire rotation. Jessica was there to great me as I came in.. she was friendly and helpful with other questions I had. I was surprised to receive a text message from Jessica with a link to a visual report from Mike covering the oil change, condition of breaks and tires. Also received a text when the service was complete. Pick up was just as smooth. Customer Service was exceptional. Thank you!

I needed to put air in my tires but was unable to get the stem caps off. I bought the tires from KenGarff last year so I called them and explained the problem. They told me to come on in whenever it was convenient for me.When I got there Ryan and his wonderful crew worked at getting the caps off but it was a little trickier than just twisting them off. Some how the caps got stuck so they had to take one of the tires off to get it fixed.Ryan was amazing at keeping me posted on what was happening. He and his crew were so kind and patient.Every time I have gone or called KenGarff, I have always been treated with kindness and respect.Great job folks and thank you.

All I had was 2 keys cut and programmed there. The staff was very friendly to me at the time. The programming is a flat rate of $55 for as many keys as you want, and that is a great deal! The laser cutting is $40 a piece, and I understand that even though I think it is a little steep. My total service should have been $135 plus tax. I paid for it and left. However, after I got home I looked at my charges and they charged me $6.60 for shop supplies. They did not tell me that they were going to sneak in extra charges for their service. That is not fair to me. For that reason I will actually not use their service again even though they are friendly, it is the principle of the matter that they are unfairly charging you for items that you do not use or get in return.

Beware!!! I have never left such a poor review in my life, but I want to make sure everyone knows not to buy a vehicle here and even more specifically...not to utilize their service department EVER! I am blown away at the level of deceit by their managers (& 3+ were involved). Our one-year-old Ford vehicle was in service with them for 2 months for three major repairs on parts that had gone bad and in hind sight we were far too graceful with them on timing. We should’ve known from the beginning of our interactions with them not to trust them, as they weren’t able to keep the majority of their agreements. They came and looked at the failing part (shall remain nameless for privacy) & collectively agreed they’d replace this part. The first time they called us & said everything was completed...we drove out there and only one repair was complete. The second time they called us in for pickup, two weeks later, the manager that overlooked the vehicle with us (as we had to check their work by this point) tried to convince us that the third part had also been replaced. On the drive home it was evident by how it felt that it was the same damn part. Got home and could see previous markings on said part that were still there & wouldn’t be there if it was a “new” part. Emailed head manager and not a single response. Needless to say, save yourself a hell of a lot of time & choose a different dealership and vehicle make all together. I feel the slightest bit better now that I could get this anger off my chest...they are liars!!!

They helped me get my moms car back to tip top shape, now I feel better knowing her car is safe thanks Ken garff

I was very pleased with the service I received on my car, even though it was at the dealership 3 and half days waiting for a part that they air freighter in.. They covered the towing fee and lyft rides to and from my home. They were quick to update me on the progress! All in all the the car is back to normal again! Thanks Service department at Ken Garff Ford!

They are very professional. They listened to what I needed done and were quick and effective in handling them. They even found an issue I was not aware of an provided enough information for me to make an educated decision on. I like how they use technology to help build trust and understanding. They take COVID-19 precautions to ensure a safe experience.

Took a used truck I purchased in to have an oil change and inspection. They found a few critical things we needed to fix and also a recall. They offered great options for fixing them and worked with me to find a good path forward. The gas fuel door got knocked off while they were cleaning it and they are replacing it for no charge. Very straightforward and upfront about everything.

The service was very good, but the free wash was horrible. When they called me to get my truck, it was wet like they had used a water hose to clean it and it was not wiped down. Also, there were some bird droppings on the hood and the side and they were not even wiped off. When I got home I had to get a wet cloth and wipe the poop spots off the vehicle as well water spots that had dried and also clean all the windows. I WOULD NOT RECOMMEND THE WASH, AVOID IT AND GET IT WASHED WHERE SOMEONE REALLY CARES.

Good service! Nice people!

I bought a new truck from Ken Garff West Valley Ford about 6 months ago. That went pretty smoothly. In fact id give that a 5 outa 5. friendly, helpful, transparent, great communication. Come up on time for my first oil change so I schedule an appointment 2 weeks in advance. I also wanted to have a performance tune installed on the same day. They had the parts in, set aside, and assured me it would be no problem to get it done in a day. So I made an appointment. They said they had an opening at 7:30AM. Great. Ill get up early and they will have PLENTY of time.I arrive at 7:30. Check my truck in, and inquire as to an ETA and the total cost of the service and the install of the tune. Rod tells me he will call me back after I leave with a total cost. Sounds fine, they certainly have plenty of time.12:00PM, nobody has contacted me with an update on cost, So I call them. Nobody has looked into it at this point and I am quite certain that had I not called the issue would have been ignored entirely. At this point, every effort I have made to spend $1000 extra dollars has been basically ignored. Ryan searches around for the parts, eventually finds them, and reassures me that everything will be wrapped up by the end of the day. Keep in mind, I have brought this truck in at 730AM. They have now had 4.5 hours to patch a tire, change the oil, and install this tune.4:45PM, I recieve a call from Rod again, now i need to log on to the Ford performance website to fill out some information, and the truck will not be done until tomorrow. Well Rod, i have a computer right here, im sure I can fill out something real quick for you guys, surely we can get this knocked out tonight No the service department is open till 6 but the techs leave at 5, it will be early tomorrow, but it has to be tomorrow. Was not offered a rental for the night, was not offered a ride, was not offered an apology. When I arrived to pick up my truck at 5:30PM, they had the audacity to tell me it would be another 15 minutes so they could wash it. Again, what have you people been doing all day. Needless to say I did not wait around for what I am certain was a really earth shattering car wash.So at this point I understand, Time has no meaning at Ken Garff Ford. words like Today tomorrow this afternoon ........meaningless. I brought my truck in at 7:30AM and they informed me that nobody had rolled it into the bay until 3:00PM.......what the actual F&(K is the point of making an appointment. When they say we have an opening what they actually mean is it doesnt really matter when you bring it in, we arent going to work on it until we are damn well good and ready and we dont respect YOUR time enough to keep you updated. Anyway, I opted out of the tune. Kept my thousand bucks, and I will be taking that and all future business to a different Ford dealership. Im mostly disapointed because I did enjoy the sales process here. I would recommend anyone looking for a new vehicle work with their sales staff, but the service was awful. End of rant.

I have brought my car in twice to try and resolve an issue with my gas tank. Both times they informed me it was fixed, but when I picked it up the problem still exists. The worst part is that in order to check if it was fixed, they literally just needed to try and fill it with about 2 gallons of gas (that I told them I would pay for) to see it would shut off early. I will go anywhere for service before going back here. If I cant get it serviced elsewhere I will just sell my car.

So I have to admit, I was apprehensive when Ken Graff took over this dealership (formerly Henry Day). We had always had good experiences with the staff at Henry Day, both when buying cars and when getting service... so when it came time to trade in and we stopped by the change in ownership took us completely by surprise.Compared to Henry Day, the buying experience was just okay, but not nearly as friendly or efficient as wed gown used to. Then when getting cars serviced, we found a few changes that added to our concerns, notably the dropping of the online check-in for the Quick Lane, and a number of staffing changes seeing folks move around to different roles and/or ultimately leaving the dealership.But even with those negatives, the service side specifically has a few good points that deserve some recognition. I absolutely love the fact that I get texted updates while my vehicle is being serviced. It makes it easy to answer questions, make decisions and get other errands or work done while waiting. They also send a link to a report of the service job, which includes a video attachment of them walking through the inspection on your car and pointing out what looks good, areas that might need future attention, and any problems that are found.For me, the thing that pushed them over the edge however is that they took Ken Garffs slogan of We Hear You to heart. My car has been having issues with the 12v battery draining since shortly after I bought it a few years ago. The battery has been replaced several times under warranty, but previously it was always insisted that it was just a bad battery, despite my repeated requests to test for parasitic loads due to there being many online discussions pointing to known technical bulletins from Ford about that being an issue with this model.When the issue arose again recently, I had to take the car in for the first time since the ownership change... and what a difference. They immediately agreed to keep the car overnight and found an issue with the radio draining the battery... and ultimately ended up keeping it for a few days as they proactively tested and addressed issues until they were confident that the drain issue was resolved. It was definitely refreshing to not have it passed off immediately as just a defective battery, but to have them listen and be willing to investigate and validate my concerns, and ultimately resolve the issue.

Great service. Great experience. Thank you!

Very helpful and very kind.

Had car service and pamper, good that they call left to take you back and forth while car is service

Brandon was great he got my truck in and out with in 1 day thanks guys!

Service department was very helpful but we have been having a lot of trouble with the sensors for backing up to detect people walking behind or vehicles behind our vehicle and the pre-collision alarm will go off when youre just sitting there idling. And the seat adjustment does not want to stay adjusted from one driver to the other so we will have to see.

Quick and good. I cant believe the dealer cant grt my windshield replaced. Dies their parts department not sell the glass???

They are wonderful people to work with. With covid-19, they picked up my car for service and brought it back. Great service.

Service technician lost my keys, increasing time required and cost of repair. Do not give your keys to Ben!

They do pretty good work. Ive sat there a couple hours for an oil change before even though I had an appointment. They forgot to reset my miles for my oil change and I had the warning light come on. They were fine with me bringing it back to fix it but it took a few guys looking at it and way longer than it should have (apparently only one guy knew how to reset the miles on my Ford). Since it was a Ford dealership, I figured they should all know that kind of stuff since they do it every day.

I would like it if Ken Garff lube and service shop would quit taking appointments that you can not honor. The reason to make an appointment is to save time of your customers. I checked in at 8:50 am with a 9:00 am appointment. A tech drove my vehicle through the service bay roughly at 9:15 and parked it for 50 minutes. The tech then brought the vehicle in and changed oil and did the recall work on the computer. Finish time at 10:45. That would be great if I just came in with no appointment. Unacceptable for someone with an appointment. Then after talking with the service manager about the long wait, I found out he has no customers service skills. Im not looking for free stuff other than an apology and a commitment to try better. If you want to keep and get new customers, it begins in all departments but mostly in your service department.

These guys have never failed to be professional and timely! If I ever have a maintenance issue, they are are guys that know how to fix it! They will work diligently on the vehicle to make sure that what ever caused the issue in the first place is addressed. This review was a long time coming as they have been very helpful every time I have come to see them.

Terrible customer service. Took my car to my mechanic and he found that there was a recall for a part that needed to be fixed. Called Ford and was told that our car was under a recall warranty. We made an appointment and took the car in and the tech told us there was nothing they could do due to the check engine light not being on the dashboard. Told us we had to drive our car around until it came back on risking further damage. They could have just checked the engine log history for the code they needed but they refused to look at it.We took the car to Larry H. Miller Ford in Draper where they had far better customer service and professionalism. They took the car in immediately and serviced it.It was extremely frustrating to have been given the run around. (The account’s under Harry Thom.)

I love the video sent showing the inspection of your car. I like that the listen to your concern/questions and address them honestly.

Great and knowledgeable people Brandon the service writer is excellent they go out of their way to help

They got me in so fast and I was done, on my way home within 90 minutes of my initial call.

We always get great customer service here. Crews work quickly to make repairs and perform services. They have a huge waiting room with free coffee, water, and sodas. Their snack machine had never worked, so dont bother with it. 😉

HORRIBLE EXPERIENCE!!! If I could give this place 0 stares I would! I would never recommend them to anyone nor will they every get any business from me! We had made a deal with salesman Darrell Frank and manager Chris Carmody on a F-150. I even have the email from Chris stating the vehicle was marked as “sold”. The fallowing morning when I was finalizing the financing I could not get a hold of anyone! I ended up getting a hold of Darrell and he delayed me by saying he really thinks they could beat my already approved interest rate and proceeded to take down all my information to run my credit......again I didn’t hear back from them so I went to calling and calling again. The next day I got a hold of Chris and he informed me the truck had sold!!! I asked him how!? I had his email that is was marked “sold” He told me they got more money for it! What a joke this place is!! Worst part is he told me Darrell had known it was sold but still took my information to run my credit as if I was still moving forward on the truck!!! And before Winston (GM) chimes in on this review as he does on several, I contacted him first to ask if this is how they do business and he had no comment! He replied to me right away when I asked if he was still the GM but once I told him my experience and asked if this was typical business procedure he had nothing to say.....well I say STAY AWAY!

These people are friendly even when I was stressed they kept trying to lighten the mood which was appreciated. They were quick as well which was necessary because of my job. I am glad I bought my car here. Great customer service. Nice clean waiting areas. Everyone is polite from the moment you enter the parking lot!

Every time I go here it’s always a mess. I pay for the advantage care package. They never wash my car and say they did. They usually give me a print out and they didn’t this most recent time. I’ve had a hubcap fall off the same day they did they tire rotation. It’s nothing but problems when I leave. I will not return. Put your money elsewhere. It’s not worth it to go here.

My father and I went in to look at cars for my mother and had the privilege of working with Rudy. He was a true professional. Having worked in car sales myself for just over 4 years, I was highly impressed with my experience. Rudy was personable, honest, transparent, and showed hustle. He not only cared about earning my business, but showed that he cared to recognize our needs, and valued our time. Purchasing from Rudy was an easy decision. The sales and finance managers were also very nice, though their names slip my memory.

I have my car serviced here when I get regular oil changes and tire rotations and have always been happy with the service. Unfortunately, I had some things go wrong with my vehicle recently, and John Lott in the service department went above and beyond in being helpful! My car was still under warranty and it could not be fixed in time for a planned trip out of town. I was given a loaner, which was brand new and loaded....it was a fantastic ride and made my trip that much more pleasant! They will send you texts to give you updates on the progress of repairs, and you can always contact them via text if you have questions. They will call Uber ( and pay for it) for a ride home (and to return) when you drop off your vehicle if their courtesy shuttle isnt available. Ken Garff is by far the best auto dealership I have ever been to!

These guys are always awesome.

I loved that I could walk in and get my cars emission inspection and oil change done without an appointment. The technician certified to do emissions even stayed past his initial quiting time to check my car. And, I brought my 15 month along, and it was the most enjoyable time shes ever had at a mechanic shop - they have a kids waiting area complete with Bean bag chairs, iPads, and puzzle toys. It did take about an hour for my car to be finished (which seems a little long), but it was an enjoyable hour so I didnt mind. If I had the ability to drop my car off and come back later, I wouldnt have even noticed that it took an hour. I paid for the oil change service plan - $99 for 3 oil changes (which I think is a good deal) - so Ill be going back.

Good

Awesome service and very helpful

Bought a 2013 Ford Escape from Justin in Oct 2019. As of Feb 2020 the engine needs to be replaced. I texted Justin to let him know and was ignored. They knew this was a first time purchase for my daughter and still sold her a lemon. I hate I didnt get the warranty because now she needs $5000 for a new motor and still have to make payments on a car she cant even drive. Do your homework and go to Jerry Steiner Kia and ask for Romer. Hes very honest and great for getting you the deal you want.

Service is Always Great!! & Friendly!!

Did a killer job on fixing my vehicle.

This so called shop wanted to charge my mom $750 for a new radiator. They were trying to take advantage of a senior citizen. They would’ve gotten away with it but we took it to a quality mechanic, with morals, and paid around $200. On the invoice it shows how much they made her pay just to top off the fluids, over one hundred dollars! That might be why they wanted to take advantage of her again. Yes it’s a dealership so it’s no secret they charge a lot more than a private shop or garage. And yes one has the freedom to chose where to take their car for repairs, it’s just a shame Ken Garff West Valley operates in such a deplorable way. The reason I didn’t write this review earlier, is because she was to embarrassed, I was finally able to convince her to let me write an accurate review.

Absolutely amazing

My car is only months out of my bumper to bumper warranty but 4k miles under and I still got dinged for the O2 sensor. They should have covered that.

I went in for a dealer part. They could not get it. I had multiple keys made up. They did not work. Employees are nice.

Brought my truck in because the engine was misfiring occasionally. They tell me that the coils are bad and go on to replace them with no change. They then say the next course is to change the fuel injectors. They go on to say this isnt an exact science and Ill be looking at 1800 with the two coils and two injectors! At that moment I take it to my shop I usually go to... When I pick it up it is misfiring the whole time rather than occasionally. The new shop diagnosed that the coils Henry Ford replaced are not firing at all and the reason they are not firing is the control module is malfunctioning. I had have lost all faith with the diagnostic capabilities of Henry Day Ford and will gladly pay Larry H Miller to do it right! I cant believe I paid a company to make it my truck run worse than when I dropped it off...

Fast friendly service

I called their service department to see if they could diagnose a problem I was having with some trouble lights on my F350,as well as the window controllers not working. I told Travish that I had taken the truck to another service provider first and was told to take it to a Ford dealership because I would need to have it connected to their diagnostic equipment to have the problem correctly diagnosed. I explained all of this to Travish the service writer. He told me they that he didnt have any openings through the service department but, if into the express lane they could help. After I drove a half hour to bring the truck in,it would be at least 45 minutes before they would look at it and they dont have a diagnostic computer in there section. They told me I would have to make an appointment to bring it in the following week....not a chance after they wasted all my time.

The service was excellent, but careful with pricing over the phone. Got charged ~30% more than what was quoted.

Love the service department!! Courteous, respectful, and they dont talk down to women, assuming we know nothing about cars (like the local Ford dealer near me). Loyal customer.

Theres excellent employees here and do excellent and fast work done here.

I a good place to take your vehicle to work on

Cannot say anything good about this service department except they do sell Ford vehicles here. I will never go back. I go to LHM and their service department is exceptional dont waste your time with Henry Day Ford.

Extremely poor customer service with the phone scheduling dept. The Oil Shop Service Manager was great in person. Took care of the issues and returned call personally.

Its good place to get your oil changed by a truck if you wanted to wash your truck though make sure you dont have anything in the back of your truck or else they will not wash your truck and buy anything I mean one cigarette butt or a leaf they will not wash your truck

Great place to go if you need a car Orchard just keep going back they are great you will like it you wont regret it

Its always good here!

Put new brake pads new rovers and a week later I had to pay them $700 Dollors to say my brake pads were on backwards and they had to grind down my new rotors, got ripped off Sales guy Chris was asome not sure who benefited, But I know it wasnt Me!! Fill like I was taken advage because Im a women!!! Wrong store 9th so west temple!!!!

They have been good

Bought 1 truck 1car and an SUV the Fords we bought were because of one of their best salesmen by the name Hak very helpful and did his best to give us the best price and the finance clerk made it happen and now that Ken Garff has taken over its much better, but ask for Hak if you want a salesman that cares.

I bought my 2007 Ford mustang its a great car and runs great & looks amazing

Them dudes are Awesome.

Good prices for dealership service. Don is helpful.

Best place to buy a Ford. They go out of their way to take care of you. Ask for Hak!

They treat me as an equal.

Great service and the sales force isnt pushy

Brandon in service dept. Was exceptionally helpful, let us know exactly what was wrong and explained what we had questions on.

They dont do what they say. Plus tried to add extra work on my wifes suv that was not needed

Had an appointment at 8:30, waited 45 minutes to drop off car. Took them all day to look at it, didnt have parts, have to come back in. Need more staff on Saturdays for car drop off.

They were Henry Day Ford at the time and took care of a recall on my truck and I was Impressed with the way they took care of the problem and fixed the recall

Did a fine job on my f350.

Kevin is great !

Dave kill pack the best salesman

Great auto service!

A great dealership for parts and service!

Great service

Everything as plan

Price gougers. They thought I was desperate to buy a car still the only offered me one model in one color with outrageous $647 payments

They are very helpful and curtious

Hak is great

Clean and good service

New keys made

Best in the West

Grate place

Very dishonest!!!!

Fair

Easy online experience to set up routine service

Perfect, good service.

Marvelous