Javier and all the staff are super friendly and provide very professional service and go above and beyond for customers. My last visit was so good, that I will continue to come back to this AT& T store!

I decided to upgrade my phone earlier today, the staff was very helpful and kind. Unfortunately, the first phone I upgraded turned out to be defective so I had to go back to the store. Curtis was very kind and patient while helping me with a frustrating situation. I was very impressed with his multitasking skills. He had another representative with him that was in the process of training and had several people come into the store at the same time. He did not look overwhelmed or stressed even for a second, he calmly helped everyone at the same time.While I was a little frustrated with the circumstance (and not knowing whether or not my credit of $700 dollars for turning in my previous phone would transfer over to my account) I am very grateful for the help. Hopefully the credit transfers over, otherwise I may end up paying them another visit :(

Amazing people helping/looking for us their customers needs!

I went into AT&T to upgrade my wife’s phone and my phone. If you know anything about phone companies you know that this is some thing not to be looked forward to. So many hidden fees and confusion and lack of customer service, in most cases with other phone companies. BUT NOT AT THIS LOCATION!CURTIS was the associate who helped us and he was AMAZING! He answered every question, walked us through any answers we didn’t understand, and was very patient when we were dealing with different issues that came up. It’s not that we were difficult customers, there’s just a lot of questions and security issues with the accountant. But he handled it all like a star AND assisted other associates helping other guests. When I return to that location -which I will- I’m definitely asking for CURTIS.All in all, the entire process and visit to the store took about 30 minutes. We walked out happy and with our brand new phones and no issues or questions whatsoever.

On my 3rd trip to AT&T I had the pleasure to deal with Curtis a younger gentleman at the Valley Fair mall location. He was very polite attentive and listened and answered all my concerns. He was very knowledgeable about his job, And also took time to help me understand the “Air thing” lol because I am so phone challenged! I think they should make Curtis Employee of the month!!😎Thanks Curtis!

Curtis at the West Valley AT&T store was knowledgeable, courteous, and professional. He supported our phone upgrades & exchange to our benefit. I highly recommend this store - ask for Curtis.

I’ve had nothing but bad experience with every AT&T store I’ve been too. I came to this location and Jamil helped me out. Let me tell you! Best customer service! Very patient and nice! He gave me the most help I’ve ever had with any phone store. Thanks to him I did not cancel my lines with AT&T he offered me a better plan that I can afford. Took his time and broke it down so I can fully understand! We need more people like Jamil! Thank you for your help! I left really happy from this location thanks to him!

Curtis was very accomidating. He was super knowledgable and helpful. He was great to work with.

Curtis was amazing and we definitely appreciate his positive attitude and amazing customer service. You are lucky to have a employee like him. Thank you, please give him a raise

I went to the West Valley Store and the gal there was absolutely amazing! I’ll always go there for my needs. I walked out a happy person even tho I spent a lot!😂

So I just bought a phone today. I forgot to ask his name. But he patientlly guided me all through out the purchase. My concern was problematic to start with. Bringing in a dead phone which I keep all of the info they needed. And being in an account with multiple users in it. He calmy provided creative solutions. He is freaking amazing. He even placed my screen protector. He works on Sunday morning. I love my experience.

Sam was amazing he helped me quick and had a great attitude. Every time I come to this store he helps me out. I would prefer to get helped by Sam every time. You can tell this isn’t just work for him. He enjoys hello people. Thanks again. Very satisfied customer

Very bad service and it took 1 hour just to make a simple phone payment

Ive been waiting over 45 minutes to make a cash payment. Theres 5 employees. I asked them if I could leave the exact dollar amount and they could make my payments at their leisure. The employee said unfortunately we cant. He said I had to wait at least another 25 minutes. I walked out.

Fast service and very friendly

This is a great location, the staff is very knowledgeable and willing to help you out if you have questions. You can get your mobile devices here or At&t home services scheduled. They are ahead willing to help you get what you want for the best price.

The Manager Sam was super AMAZING and so helpful! He got us all set up quickly and helped with all questions we had as well! We will definitely keep going to him for anything else we need with AT&T! Thanks Sam!!

Clueless...just as bad as in Tooele...which I will never go back to every again...do not sign up with AT&T....

The staff was extremely helpful and professional. Thank you Alex and Luz for your patience and taking the time to work with us.

Great place to get a phone

Curtis at the valley fair location in west valley was amazing and super helpful!

Not much to say Not ready for contract for any number of years

Meh... phone quit working today... therefore I cant port my number to another place, another plan? Somethings not right about this. And no, they cant/wont unlock my paided for phone..? Not without the elusive pin! ...not helpful.

The screen protector he installed on my phone is coming up in the corner because he touched it and tried to put it in too many times. I told him it had bubbles in it and he replied that it would settle in a few days. It’s still coming up in the corner. I feel like if I’m going to pay $50 for a screen protector it should be installed correctly. I’m very dissatisfied and I want it to be replaced correctly even if it means they put a different one on my phone. It was Even the manager that installed it.

I just went from a single line to 4 lines. These guys have good service in my area thats why I use them

Fast, amazing customer service & friendly workers.

The young lady who assisted me was marvelous. Her know about the product gave me insight to the right phone for me. When you go there look for the young woman covered in tattoos. She is extremely knowledgeable and knows how to make you feel you are making the best purchase you can get for your needs.

This is a great location! Sam the manager was instrumental in helping us, and provided great customer service! We highly recommend this store.

Went in to trade my phone. Waited an hour and a half to be helped. When the rep did help me he was bouncing in between me and other customers. I was misinformed about my bill as well as a promotion I was to get for trade in credit. Very misleading and disappointing. Will not be returning.

I came in the other day and worked with I believe his name was Raul. He was extremely helpful and patient with me. I am new to smart phones and he took his time to explain all the features and services. Definitely be back to work with him! Great service thank you!

Service experience was fantastic, we came in an hour prior to closing and sam got us in and out quickly and was very helpful and friendly! Highly recommend!

Call out to Sam. He is the best tech guys I’ve met. He was so willing to help and answered all of my questions. His store looked great too!

Sam was awesome. Quick in and out process. Great location!

Sam and Enrique were a great help. They fixed a problem I had with an online order when no one else could. Thanks much.

Very helpful, got me the right phone for my needs and transferred my contacts etc to the new phone.

The internet is slow, make sure you do a back up at home before you come in. Not their fault. Great service manager checked on me to make sure I was OK! Store is a hidden gem! Fatima was incredible helpful! Not busy at all!

Sam the store manager was amazing. He created me from the moment I entered the store and helped me quickly and efficiently!! The store is clean as well!!! Highly recommend!!!

We had some issues getting our account set up & Sam was beyond patient & got it handled for us . We’re up & running & happy.

I had struggles setting up my phone for two weeks straight and the manager at that store helped me get through it he is awesome and generous and kind and very helpful highly recommend going to his store, rather than corporate in colt plaza

Great attitude and great help. Sam Went out of his way to help

Good

Awesome store! Quick and easy service.

The cashier guy Aryk was not very friendly and just wanted a sale. I shouldve went to another store.

Stopped at WVC CITY UT STORE TO SEE IF I COULD GET ASSISTANCE ABOUT BLUETOOTH AND FOR COCHLEAR PROCESSORS PAIRED AGAIN HAVE TRIED FOR almost 4 weeks everyone I spoke with from Apple to my audiologists did not have any luck, Sam the manager helped me and finally after 40 min we were able to get both Kansas re paired I am so geeatful

Fixed my issues. Sam was awesome

The ability to find what I needed plus everything to add on to my monthly service plan was met beautifully!! Thank you to all at this location for your great customer service!! You can also pay your bill here if you need...thanks AT&T

Janet is super friendly she hook me up with a digital/ life direct tv deal. She is very friendly and knowledgeable. Also Joshua. I dont know about their manager Anthony that bastard didnt even say hi. But good location over all

Sam the Manager is very knowledgeable and nice.

Super helpful and honest!

Great service. Very friendly and helpful!

The reps here are super helpful and very knowledgeable. This is my favorite store visit. Best store in area.

Great staff! Super friendly, loved the environment there ! 10/10 recommend this store.

Casey and Fatima are very professional, friendly and very helpful. I really enjoyed my visit to their store. Keep up the good work.

Went in for a bill pay, and left with new phones! Big thanks to the staff! I was able to get hooked up with the best and took advantage of the new iPhones!

Sam was amazing!!! Very reverent and helpful, in and out in a jiffy!

They were very personal, helpful and friendly. Didnt make you feel like just a number.

Helped by Mgr Sam to troubleshoot my phone. Fixed my issues quickly and helped reduce my bill.

Danny is the man he fix my problem it took patience and knowledge and he delivered results . Thank you AT&T .

I walked in, and looked around for a kiosk to pay my bill. Leslie looked at me and said we help you with that and walked away. I was standing at the front of the store. After Leslie said that to me not one employees said anything to me. I walked over to Leslie and asked if I just take a seat and someone would help me? She looked at me rolled her eyes and said um Yeah, we are really busy right now and looked away.She was extremely rude!!! All I wanted to known was if someone would help me or if I needed to get a number or something. I have now been sitting here for 15 minutes and again not one employee, besides Leslie who was rude, has even acknowledged me. Is this how your customer service is?

Service was awesome would recommend 100 percent.

Rep was friendly and helpful, but one day later, the added device would not connect to a network to call. Phone service people want me dismantle it to find the secret codes (and probably damage to sim card doing so) - so I will have to make another trip into the store.

The staff here are very helpful and friendly! We had a great experience with Hailey and the other staff at this location.

I didnt even have to wait in line and the service was phenomenal!

Been with att for 15 + years this store has great service and is really good about answering their phone

People there are always friendly

Store worker was very helpful and patient with helping me get a new phone

Great store! Very friendly and helpful employees!

Helpful. Pleasant.

Thank Jamil for all you help!! You where awesom

Never been there. I dont know why big bro said I visited....😒

Walked In and John was extremely informative and helpful . Excellent customer service and very kind . Come here and see John for all your At&t needs !!!

Its ATT, the frenemy we love to hate. The necessary evil.

Rude manager and unhelpful employees. I came in here because for some reason they had took money out of my debit card. I have only ever had T-Mobile service. I addressed the issue with the manager and he continued to laugh at me. Wouldnt give me the customer service phone # and wouldnt take my card off file. I had to cancel the card because they stole my information.

Amazing staff and super helpful

Worst customer service Manager is so rude. Really bad experience avoid going there

Sam and Company helped me out of a bad situation . Thanks Sam!

Worst service ever. The latina ladies that work there have the worst attitude, and they arent knowledgeable or helpful in anything. Absolutely terrible!

Helped but not real friendly

Cool people always nice

Stores are modern and clean. Generally friendly staff.

Very unhelpful/rude staff. They all seemed like they didn’t know anything that they were talking about.

Store is fine, nice people, company sucks.

They are very helpful.

Had to go in twice to get my phone fixed. When she figured out what the problem it was fixed in minutes.

Aaaawesome! New Phone! Great Service!

Wouldnt even acknowledge us waited 45 minutes they didnt even acknowledge us 0 Stars

Long wait time. Had only one employee working up front.

Really helpful staff

Ben was great!

Great customer service

Great service

Great service

HaQ

Horrible and no help

Unforgetable experience

Very rude girl! I never look at my face while I speak to you, just because you are going to pay a debt, are you so poorly served? But when you go as a new customer, they take care of you a thousand wonders? It should always be a friendly service

I found excellent good service