This is a review for this store, not for the entire company. Upon arriving we were greeted and placed in a queue. we were not told how long the wait would be, but it ended up being about 40 minutes. I wish we were told this up front. Sales staff seemed to be working very inefficiently. The sales associate was not very friendly or personable. Next time we’ll just order our phones online.

After waiting, even when another person walked in, while I was checking in, and started asking questions, I quietly waited. When the agent was done, he finally approached me. I just wanted a case for my Z3. I was shown four cases. One was the same as the one I had. Which does not fit well. Another didnt fit either. The 3rd I opted to purchase. During check out Im informed there was an issue with this case. The agent gius to speak with his manager. After awhile comes out and says be cant sell me the case. Then it takes another 10 to 15 minutes to remove the case from my phone. 1800.00 for a phone and I cant even get a decent case. I drive across town to get here only to waste an hour and a half of my time. Second issue with a verizon corporate store. Im going to go to 3rd party from now on.

We opened a business account with Verizon and they have been AMAZING! They are quick to answer any questions and are dedicated to help our business grow and be successful any way they can!

Very rude. Made an appointment, and they slammed the door in our face.

2nd Verizon I been today. Desperate. This time the representative was super rude! Nobody in store, but still 45 minutes?! That’s great. Done begging with you people.Edit: Thinking about it, it felt like the greeter was excited to turn me away.

Seems friendly enough. They always try to push you to but their accessories by offering you a bundle deal. Not sure that you have any more buying them that was versus buying them online. Havent had a bad experience here but not terribly impressed. Lots on stock but I think that is everyone right now.

I scheduled an appointment to get assistance with setting up new Samsung s21 phone, at the West Valley City location and transferring data from old phone. I was able to get started at my appointment time. James helped me and was great to work with. He was patient with me and answered my questions. I really liked that he was able to process my trade in and we were able to complete everything that afternoon, even though my S7 was being difficult. I recommend this store and recommend making appointments. Thankyou

Lady that was helping me kicked me out of the store. I asked her to print out a payment history so I can let my attorney review it. She told me to leave the store cause I threatened legal action. Where in the world does me saying Im showing this to my attorney threatening legal action? Glad Im not with verizon any longer. Lost a customer and word of mouth goes a long way.

Short wait. Fast and straightforward transaction.

I switched carriers for my data line for my tablet to att which I use for work. My new tablet is being shipped and I needed my Verizon tablet that I OWN to use a att Sim card which isnt working. Took to Verizon and the lady told me Im not their customer anymore and there was nothing she could do. HORRIBLE SERVICE

Good customer service. Was in and out.

Store closed during regular hours due to lack of employees, ridiculous!!

This verizon store texted me to let me know 10 minutes before they closed that my order was ready for pick up. The message when I called the store said they closed an hour later and the hours posted on their door said an hour later than it was. Scheduled hours are scheduled for a reason. I am very disappointed in this locations service.

The first time I went to a verizon store it was the jordan landing location and I was there for at least an hour or more and my issue was not resolved so I was somewhat nervous going to the verizon store again but this time a different location. But I was in and out! I think my first interaction was with a manger and he was super friendly and the guy who helped me out was tyrelle! They have a better customer service than the JL location so i’m giving this place a 5 star cause the JL location sucks

This store could use some training on customer service as well as communication skills. Got a lot of attitude when I came in to resolve an issue. Didnt really want to deal with the negatively so I left with my problem unresolved.

We came to buy 2 new I phones, but after getting exceptional assistance from the dude on Friday, 30 April, we made an appt. for today only to walk away w/ nothing.

They could not move my pics from GoogleGaxlary.

I had a really positive experience at this store . Was in and out the door pretty quick . Want to thank the manager Ana, she was super helpful and helped me with an issue with my account without wasting my time. Really friendly and professional too .

Alondra was very knowledgeable and welcoming. The process was quicker than expected, efficient and informative! I will definitely request her assistance for future services.

I tried calling into the store, and no matter the reason for calling, I cant get through to a single, real person to just answer a simple question.

Everything was great they did fixed my problem

Ana who claims to be the store manager is extremely rude and very unprofessional. Refused to take my payment and when I asked for her boss she told me to get off here property. I bought 7 phones from this very store and she treats me like garbage! Go to west jordan store. A lot more professional and actually have customer service skills.

Great looking store. Friendly and helpful staff

Yasmin is rude. She is not professional at all avoid this person

Seriously the rudest manager I’ve ever dealt with. Don’t ever go here. I asked to get my account number and transfer pin so I can switch to cricket and she wouldn’t give it to me. She said to go on the app and move to the next customer. She needs to be demoted or more training. Avoid at all costs.

Fast service and really helpful with my issues

Funny, I got similar experience as a person (Morgan) below. I needed a tablet, prices and dimensions. Some lady greet my by the entrance and started asking me about my account. And almost right away she told me they cant sell me anything if I dont authorize (I am a part of the family account, but I wasnt on the list, dont know why). So I asked can I at least take a look, I needed numbers, I wasnt planning to buy it at that day. And only when I asked second time how much will be monthly payments I got an answer.Guys, just be more patient, thats why you there.

Nice people. Very efficient

Excellent Service, helpful. Great experience, will be returning

After I purchased an S7, over a thousand dollars. Yasmine was on a hurry to put it in a bag. Forgot to activate the 4G. Could use it. Service is terrible .

Wonderful experience. I was switching over from sprint and got nothing but professional, personal interaction with the lady there.She took the time to explain everything, had everything ready and was very nice.I will be back to this store and will recommend it to friends.

If I was just reviewing Verizon the company itd be like 1 star. That being said the staff at the Verizon store were amazing. They answered any and all of mine and my wifes questions and offered great advice on the pros and cons of certain phones. The store was neat and organized.

They kind of didnt fix the phone. They could have started by suggesting an upgrade first.3 weeks with a functional phone and getting help, they Never even suggested an upgrade.

We had an appointment so we were able to be helped quickly, and without waiting. The sales guy did his job, but didnt go above and beyond to make the experience better. At times it seemed as if I was more knowledgeable about the products and services they offered. Overall the trip was quick, but could have been accomplished just as easily online, if we had not wanted to see the product in store.

Great customer service

Walked in there to ask some questions about the Samsung Galaxy Note 10, told representative that we would be coming back next week to purchase said phone. I just wanted information now I got nothing but dirty looks, attitude and eye rolling by the representative that was supposedly helping me. Not good customer service. Walked out of there and not planing on going back.

Jose was amazing!! Thank you for your service.

I have been in this store a number of times due to its proximity to my my home. I have been completely frustrated and disappointed by the feel of the store EVERY time. My recent visit makes me want to seek out a different wireless carrier all together. I purchased an $800 phone and was told to take it home and set it up, as they no longer do that in the store. In the past I have never left the store with a phone not completely ready to use. With the amount of money I/we pay for this wireless service I/we should not have to go home and spend hours navigating the set up of our phones. I feel as though I/we are paying more for less.As for the feel of the store, I feel like a number. I am not spoken to as a person wanting to purchase a phone but as an inconvenience. This is not acceptable. I have been advised by other Verizon Wireless stores to never go to this West Valley location due to the complaints these other stores have heard of. I will be heeding that advice, and I urge others to follow suit.

I had the best experience ever, my consultant was the best most informative,well trained,solutions specialist I have ever encountered at any carrier. I will only use Verizon and recommend Verizon because of Service like this! Also Mejia deserves a promotion. I was there 2 hours with the worst possible senario. Well done Aldo! Verizon he is a valuable asset and needs a accommodation and recognition for his excellence in customer service! Also Mejia would have gotten 10 stars if I could. Thank you so much!!!!!!!!!!!!!

I thought it was better when the employees set up your phone, put on you screen protector and explained a few things. My daughter broke the screen protector when she tried to put it on and my husband wasnt able to get all the air bubbles out when he applied his. Not as big a fan as I used to be.

Good customer service, very nice guy who helped us. But didn’t tell us about all the fees that were included in our bill so our bill is a lot bigger than what they quoted us which is normal with every cell phone provider.

I have had the pleasure of visiting this store on several occasions. The associates always greet me the moment I enter the store and are ready to help. Associates are friendly,knowledgeable and willing to make suggestions, not just upsell. Overall a great experience every time. Kudos.

Great customer service Jose does a great job explaining what we should expect in the monthly bill and always really professional,helpful in answering questions great job Jose.👍👍👍👍

To the associates that work at this location, try listening to the customer and be more understanding instead of telling me what you know. I pay plenty of money for seven lines to Verizon and would expect better customer service at this location. Thank goodness not all locations are like this. I see you Layton...

This is my favorite Verizon store I have tried others closer to my house but this one seems to have the best customer service and takes care of my needs the way they should very friendly service most accommodating highly recommend

Didnt sell the battery I needed for my phone but did refer me to a nearby repair shop. Much appreciated!

Went in on black friday was told they had an awesome deal for the red samsung galaxy s10e phone you get a tablet and a galaxy watch for free. Pay the activation fee the first month and then we should be reimbursed for the tablet and watch after. Well we were charged like she said but then charged again for a really high amount the following month called in to Verizon they said it should happen in a couple months just want to make sure we keep the phones pretty much just shrugged off well still being charged extremely high amount in March so called in again and come to find out the sales lady lied to our faces nothing she said was true so we got screwed over we are now paying for a 2 new watchs, 2 new tablets and 2 new phones. We dont have that kind of money! I feel like she just wanted the awesome comission off of us so if you go in to this store stay away from Katelyn B. She just wants the commission

Tired of going in there and having to pay 400% mark up on everything

Would give 0 stars if available. The manager here provided terrible service. After spending 2 hours on the phone because I was sent the wrong phone in the mail, I arranged to drive 16 miles to this store to return the wrong phone and get a new phone that they had in stock.The manager immediately told me that he could not take the phone as a return and offered no options except to print a label for me. If I had known that I would have just had the right phone shipped to my house. I thought I would wait to see if he would offer other options. He put me in the queue and I sat and watched while this manager played on his phone while his associates helped the customers. He could have helped, but instead he sat there. I was already turned off by getting the wrong phone and having to drive to pick up the phone. I decided to just leave and I am probably going to switch providers after being a long-time customer.Customer service is what keeps companies going long-term and it definitely does not exist at Verizon and especially not in West Valley City.

Was a loyal customer for over 15 years. When I asked what happened to my rewards. Staff said sorry changing the head person in the account deleted all my rewards. My account number never changes all information stayed the same but they deleted over $50 in gift cards. When I said I guess I’ll go with another provider staff mockingly said that solves that problem and laughed. I’m shocked at the poor customer service and complete lack of customer care. Verizon quality and service is extremely poor. Sad to see what they have become. :(

The appeal of the store was of superb quality. Service was efficient even though they were extremely busy. I have had my phone for about a year and have been extremely happy. Recommendation was excellent. Thank you.

Great customer service, but no good deals and from start to finish the transaction took way too long

Returned something the same day not used. Still had to pay $35 restocking fee I didnt even know about. Also 2 week reuturn policy would not be applied to a product I was going to trade in for (which was 6 times more expensive I might add). Obviously I didnt trade up like I was going to. What a joke. You would think company policy would make it easier on customers who were trying to spend more money.

They all were great and patient with me while I made some decisions lol!

This is store is one of my favorites. Great service and they got me out fast

I have a complaint about this West Valley on 2917 Glen Eagle Dr. Verizon store.Ive been with Verizon for several years.We went in about 10:30 Saturday morning 5/17/2014 to get new phones, the store was full of people but only two customer service people were Helping customers. We waited an entire hour, they finally called my name and then the Hispanic girl couldnt figure out how to look me up in the system. Really? They had no trouble finding me when I first came in the store. Meanwhile this same girl was turning up the salsa music really loud and dancing all over the store in a very inappropriate manner. Are you kidding me???? I couldnt hear anything. My wife was getting a headache. This bufoonish girl was helping other Hispanic people who came in much later than we did, and several people had the same complaint. Maybe she was uncomfortable helping non-Hispanics? If she had spent 1/2 as much time actually helping customers as she did dancing and talking there would not have been so many people walking out after waiting so long. The only other sales guy spent the entire hour trying to help one guy and he wasnt making any progress. Meanwhile this other tall girl who seemed to be new kept walking around talking to us telling us were were next but she didnt actually help anyone, and next never came.There was another girl in the back of the store who helped certain people but was not helping with all those of us who were waiting. Worst Verizon store experience ever! After more than an hour wait we finally left and drove 20 miles to another Verizon store in Fort Union UT and that was more like it, the same good old reliable quick efficient service.I am not exaggerating about the awful experience we had at the West Valley Store. Seriously I will never go back there. This dancing salsa girl should be fired post haste, she is a joke.

By Far The Best Verizon Store!!! Friendly & Knowledgeable Staff That Go Out Of Their Way To Help With Whatever You Need. I Added 6 New Lines To My Account, Showed Up 10 Mins. Before Close And Every Staff Member Working That Night Helped Me With Paperwork, Phones, Etc. My Sales Rep Was Jason Paul. He Was Awesome And Helped Me With A Fraud Issue Caused By A Different Location, He Called Customer Protection For Me, Saved Me Lots Of Time And Got The Issue Resolved. He Checked In With Me Shortly After My Visit To See If I Liked My Devices And Service. I Must Say That I Am Very Impressed By The Professionalism And Amazing Service I Received. I Recommend This Store/Location To ALL!

Just buy your phone an accessories online. The dealers in this store are very rude and do not listen to you. They have one mindset and that is to try and make sales with no respect. Every employee in the store all act like they elites. Very, very unprofessional. As soon as the lady found out that I needed an accessory (that they no longer hold) for my Galaxy s8 she shrugged me off like she wasnt going to make a sale and did everything she could to get me out of the store. Very bad customer service. The ladies body language and her face expression gave it all off that this lady is not fit to handle people in person. Looks like ima switch back to Sprint

The service is always wonderful, and the best of all is that they always have somebody that speak Spanish.

I will always wait till I can get to this store. Very knowledgeable and friendly fixes my issues with hardly a problem

Jose was wonderful. Went above and beyond to provide service I was denied at another location. He is the reason we are still with Verizon. Excellent and knowledgeable employee

The best service I have ever had!! Alondra was very professional and quick, she answered every question I had and even gave me recommendations that made my buying experience superior!!! I was on my way to Sprint, but soo glad I didn’t. Thank you Alondra!!!-Ramon

Great staff, Monica did a great job 😁, She went above and beyond, took really good care of the problems I was having with my phone. Thanks Verizon team at this location.

Great guys, theyre all really nice and professional. Nate helped me and he was very knowledgeable about the product. I was unsure what I wanted but Im happy with my new phone.

Michael Lopez was amazing, totally knowledgeable and had great customer service. Walked in and he helped us immediately. Will definitely come back to this location and look for Mike.

Everything VZn is at this location. Staff is always busy. Few times I went to this location my average wait to speak to a service rep was about 20 min. Some issues you have to take the phone to the store. Good collection of accessories and phones.

To rate my most recent experience; lets just say.. the short 20 minute wait I spent browsing was MUCH more enjoyable than the time I spent speaking with the actual Verizon Sales Representative. I go out of my way on a rainy Saturday after work with intention of buying myself a new cellphone. I would expect for the person I spent my time waiting to work with; is going to (at the very least) pretend they care some for me too. The only reason Id even say the experience was okay is because of the representative that opened our door when we first walked into the store.I went in with intention to buy, maybe leave with a new phone. Now I understand with availability and dont mind waiting a little to get something I really want... but Id honestly much rather buy our phones online from now on. I dont really mind it doing it at all but youd think, if you were a new Verizon customer or have been with the company for 7 years; you would get some good customer service.

The people are usually really nice. The only things that I dont like about Verizon is that they keep upping the bill for my family plan and they always try to up sell you on upgrades or different features that we cant afford.

Bought phones and set up service here. The gentleman was knowledgeable and the process went smoothly

Super friendly staff. Have came here for a few phones now. Very knowledgeable of the equipment they have, and questions that I had. Got a phone, and will be back for my next one!

Good selection of phones, tablets and jetpacks. Quite helpful staff. Best cellilar service around for a decent price. The location is off a busy road but easy to spot.

Great Experience

I was here yesterday for the 2nd time in a row that I have come to this location that I was treated poorly. I always came to this store and had great luck however I always dealt with the same person who was wonderful. He has left and as a matter of fact the majority of the staff has changed. The low priority to customer service is horrible I have been treated like I owe them something for dealing with me. I have 6 active lines on my account and have never been late paying. I walked out yesterday and told them I am changing providers, due to the fact I was trying to move one of my lines that I pay for my mother to a pre paid or other account because I knew that it was out of contract in 30 days. The kid told me I would have to pay a $70 early termination fee. I explained that I only paid $30 for the line he said I dont know what to tell you lady I didnt write the contract What else do you need? by the way you bill is not paid. I told the disrespectfully jack a$$ by the way did you notice that its not due until 3/2 that is more than 2 weeks away. At this point I decided that it was best for all involved that I just leave and cut my ties with this business. I just figure that I would warn you prior to you enduring this location.

As with other reviews on this site, I recommend you avoid this store. I went in last week and talked to Corrina (unsure of spelling) and she promised me a bunch of stuff. I dont know if she was honest with me or not, she got busy and I had to leave. I went back today and talked to Tyler. He was worse than worthless. I tried for 15 minutes to get him to answer a question and he refused. He always gave me some song and dance and totally avoided answering ANYTHING I asked. I said this is a yes or no question, please answer and he dodged again and made up some irrelevant crap. As a salesman myself I was HIGHLY offended at his lack of intelligence or lack of willingness to deal directly with me. I will likely just stay with T-Mobile instead of making the changes I had anticipated. DO NOT GO TO THIS STORE!!!!

There are always some communication rough patches when dealing with phones, and with Verizons constant updates some on staff were not confused as to what exactly needed to be done. However, Debbi Estrada straightened everything out and explained all of the details very clearly. She visited our office in person and wheeled and dealed to make things work for us. On a personal note, Verizons service and coverage are overall without equal. Thank you Debbi and the team for your assistance!

I tried using the kiosk to pay my bill. I had a difficult time with my trade in card so I asked a worker for help. She answered my question and offered to help me at the front desk. I said it would be great but that I wanted to go back to use the kiosk after she did the trade in rebate since it was my first time using it. We went to the front, she asked for my phone number. I gave it to her. The manager came to the front and spoke to all the employees which were 4 who were helping customers. His interruptions caused the employees to neglect their customers, infringe on the employees senses since the manager was changing their schedule two days before a holiday AND they had plans. When the person who was helping me finished her conversation then she returned back to me and started all over with what is your phone number? Then she also did the complete billing process. I was disappointed in the manner of professionalism that was displayed.

Got my phone quickly and the rep was helpful and wasn’t trying to push me to buy anything that I didn’t want in the first place. I love my new iPhone XR!

Friendly, helpful, knowledgeable, and pretty quick. Not quite the 5 minutes they said over the phone, but I was in and out in 30 to get a new sim for my phone and purchase a jet pack.

Fast quick and easy. I felt like I was going to a jiffy lube as they tried to sell me on everything. For that reason, 4 stars.

I usually get good service here. Sometimes the wait is long, but they are usually able to help me with what I need. Sometimes I get conflicting information and that can be frustrating. I love Verizons coverage, though.

TL;DR: This store sucks. Out to get you with bait and switch. Felt totally taken advantage of. They promised to waive the activation fees of both my lines if I got the accessory package, which is a case, screen protector, and cable. I also got two extra accessories on top of that since the manager I was working with said he could work them into the deal for me as part of the package. After some research that night and some friends telling us the accessory bundle is JUST the case, protector and cable and that the manager tricked us into thinking they were part of it all I decided that night I didnt need those two extra accessories and went to return them on a later day. The same manager who set me up before was now saying he would not waive the activation fees if I returned the two EXTRA accessories and that if I did return them I wouldnt get the full receipt price back, he would only give a partial refund. After a long conversation with my wife on speakerphone about him misleading us and now lying to us (she wasnt with me at the time) he became verbally abusive to her and told her to Come down to the store and say it to my face! like a compensating little frat boy. My wife hung up after we both told him we would just have to call customer service. He then pulled me aside and very sneakily said, k, I wont waive the act fees, but i can give you the refund on the two accessories at the receipt price if you can promise me youll keep your wife from calling customer service. I just want to know youve handled the situation so I dont have it come back later. I told him I didnt appreciate him trying to turn me on my wife so I told him we were going to call customer service and left with the accessories. Called customer service, they told me I was correct and they were VERY courteous and helpful. Told me they needed me to try going through the store again but if they kept trying to trick me to just call them back. I went back, they tried to pull the same crap on me, even with the note CS put on my account telling then to do it. I called CS and they took care of the fees and I got the store to refund the extras. I cancelled within my 14 days today. I suggest you use your 14 days wisely... PS if the store is reading this, prepare for a consumer complaint through the Utah AGs office. Its coming fast for your fraud.

Very slow customer service at this location.

Love my Verizon customer service they never let me down I go in there with a problem and they always have a solution thnx Verizon!!!!

Eduardo is awesome! Very friendly and helpful 😃

Very good customer service, Dave our rep was very patient with us and made sure we are happy with our products, going as far as calling us personally to make sure we werent having any issues

I came in to the store to get a microsim card. There are 4 sales people here and 8 customers. I have been waiting for 20 minutes for a card. They seem to be interested only in making sales and not helping with any unrelated issues.

My husband and i have been back and forth to this store over the years and they ALWAYS give the best service. Everyone is so helpful and they really want to give you the best deal they can.

The in store service is helpful but some of these people dont know what theyre talking about. They told my girlfriend she would have her new phone a week from the day they went in. Now she is not going to receive it for another 2 weeks.

I usually go to the sugarhouse location because just about every time I need to come in, the employees act like theyd rather be doing anything but helping me. Sugarhouse location always goes above and beyond, bending over backwards to help you. This location is just close to where I live.

Changed my review. I went in to buy a new phone. And they refused to call customer care. They were to lazy. 20 years a Verizon customer. Im thinking of changing now. Hands down the worst service i have ever received.

I figured I would give Verizon another shot with the first time being a total bust and being told incorrect info w/ the person losing all my info. Now, the 2nd time round being a reasonable experience from the beginning and hoped I had all my info in place w/ a great rep. The girl set my appt to come back to complete the transfer process and she end up being unavailable and I feel like my time was wasted. So another person helped again to process my credit info the 2nd time since the first person was unavailable. By this time I was upset because I was told different info than the first time and I find this to be very inconvenient and such a waste of my time. I had high regards for Verizon but with this recent experience, I no longer want to go thru this process again.

They have improved since they opened.Lately they have been taking really good care of me.. although it does get busy

F et iendly,outgoing knowledgeable. Give tips on g3 watches as my strap broke on g2 & I have been able to find a band.

Everytime I go here, I just feel taken advantage of. Ive been lied to all three times I went here. Ive been lied to about my phone, my plan and accessories. I went in one time and four people offered to sell me a case and when I went in three days later, the man who sold me a phone had no idea who I was. Do yourself a favor and go to Best Buy, and beat this money trap.

Very friendly and welcoming. Probably best to visit on weekdays as the place is very crowded otherwise.

Ana is always helpful & shows me new product I could use for work & for play

Very difficult getting any service . Understaffed at peak hours. Waited and hour when they told me I had a 20 minute wait to expect. Went back a second time and was told to expect a 30 minute wait. Just not a good store to try to get service.

The associate was proficient with helping correct the problems we had with our phones.

The staff at this location is SO friendly! Love these guys and will continue to come back

I always recieved great customer service here. Sometimes I have to wait due to how busy they are, but realistically where dont you.