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Balise Honda of West Warwick
509 Quaker Ln, West Warwick, RI 02893, United States
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Balise Honda of West Warwick
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Ca
Review №1

Fabian Graham has to be the best car salesmen in New England. Patient, zero pressure and absolutely knowledgeable and passionate about the brand. Amazing customer service too! Went over every detail and got us an amazing deal. Ian Mochrie, the business manager also deserves kudos. He is definitely a professional and knows his stuff!Thanks again!

Er
Review №2

I just had an oil change & tires rotated.Katrina was most helpful & it was a wonderful experience. Very friendly service & made me feel part of the family. I would highly recommend Balise Honda of Warwick.Thank You

El
Review №3

Our salesman Shawn. Was the kindness nicest person I have met. He worked diligently to get my daughter approved for a vehicle. I will recommend Balise Honda of West Warwick and Shawn to many of friends.

Ju
Review №4

As a first time car owner, Balise Honda was very helpful, particularly Hendel. Made the process go smoothly.

Ta
Review №5

This 5 star review is for my experience recently with Phil. My husband and I went in looking to buy a car and had Phil as our salesperson who couldn’t have been more patient and understanding with us.Phil took the time to really help us find the car that would fit our needs and was patient with us when we wanted to test drive a few cars. We did not feel rushed or pressured into buying a car as we often do feel by other salespeople we’ve dealt with in the past.We did not end up buying a car there as we ultimately did not end up finding the car we wanted there, but this was no fault of Phil’s. We wish we could have bought a car with him because of all his hard work in helping us. I would recommend him to anyone who is looking to buy a car there and would definitely go back to him in the future! Thanks Phil!

Br
Review №6

Hendel was very cooperative and accommodating with showing us our options and explaining things at length so we could understand. He was very polite when discussing budget

Ca
Review №7

The guys were nice but the prices listed online aren’t real, they add a $1000 fee just for walking in the door. I tried to negotiate my trade and they gave me the KBB value and then were adamant that the car was worth 40% less than what they quoted me. They list the cars low just for visibility online, don’t expect to get a good deal here or have them honor KBB value.

Fe
Review №8

I bought a car today!!! Shawn Southerland was extremely accommodating. He helped me find the right car and the car I wanted. Even after being a huge pain and asking to test drive several cars. Very polite. Everyone I worked with today to get the process done was extremely helpful with everything! I would definitely consider coming back when the time comes.

Jo
Review №9

I did business with Phil it was our 4th Honda Accord from this location Im very happy with the entire processWill be back for servicing.

JC
Review №10

I recently had one of my vehicles serviced here and long story short there was an issue during my service appointment, I ended up speaking with Peter Boursiquot who is the General Manager and he was less than helpful. To say I was treated poorly would be an understatement, he was uninterested in rectifying my service issue and talked down to me the entire time. How the Balise family can allow such a person to run one of their dealerships is mind boggling.

Su
Review №11

Do not trust. Tried to hide required maintenance on a vehicle. Had to ask repeatedly for the information - dealer said all required maintenance was completed on used vehicle. After repeated requests for documentation, it showed that the vehicle required at least $2000 in maintenance, if not more. Prior to this experience, they advertised for a new Honda Civil - a price of a monthly fee of $167 payment with $1000 down. When we requested to buy this vehicle, they said it was a mistaken listing and they werent offering what was in their advertisement. The offer they then called with was $278 per month with $2500 down. They then said they would provide an offer by email close to what they had in the advertisement and never did. Belize Subaru is WAY BETTER. Honest - trustworthy, and great cars.

Mi
Review №12

Shawn was great! He helped me find a car that was in my budget. He was super friendly and patient.

Ma
Review №13

Dan, Hamlet and Fabian were great! They helped me get the wheels I was looking for at a great price. The service was great - quick and easy. Im enjoying my new ride! Thanks all!

bi
Review №14

Mr Hendel Guzman from sales worked greatly with me to make sure I could refinance my loan and get a lower monthly price. Thanks so much Mr. Guzman. Thank you to Mr Fabian Graham for making sure I got the same protection on my new loan as I had on my old one. Thanks guys 😀

Pa
Review №15

I am so grateful to the people over at Balise Honda!! My husband wanted a specific car and I was unable to get it at my usual dealership. Luckily the people at Balise were able to find the vehicle and get it to us! I can’t lie I was a little hesitant originally because I hate dealing with dealerships but Balise made my purchase super easy and simple. The staff was super accommodating, really helpful and knowledgeable. I was greeted with a smile as soon as I walked through the door which was soo nice! 10/10 for me! I will continue to recommend all of my family and friends to Balise. Thank you so much Jim, Max and Ian. We are so grateful!

al
Review №16

Blaise Honda really helped me find the car I loved and take it home in about 3 hours. They made the car buying process so easy. My salesperson Hemdel made sure I was greeted at the door appropriately and helped me browse their inventory easily from the comfort of his desk. I had been shopping other dealerships for 2 weeks having made appointments to see certain cars only to be told the car sold. Balise was accommodating and 100% helpful. I only regret not going to Balise first with my car needs.

Ca
Review №17

Walked in to test drive a car and here I am walking out with it! Great customer service and a smooth process. This is my first car purchase and the easiest thing I’ve ever done. Hendel serviced me and he was very knowledgeable! Being a first time car buyer- they really took care of me to make sure i got the best deal.

Br
Review №18

The team at Balise was very patient and informative when guiding my mom through her car buying experience. They prioritized her needs, wants and budget without trying to take advantage or upsell into an unnecessary model. They were all very pleasant and friendly to work with. Highly recommend!

JO
Review №19

Excellent, and very nice.Very timely and effective advice

Vi
Review №20

Brought my 2017 Honda Accord for oil change on Friday, June 25th. The car has been serviced here since I bought it. Never had a problem with service. On Friday evening I noticed hood was damaged. Was not like that when I brought it in. My husband took car in this morning and General Manager brushed him off and walked away. Said damage had nothing to do with garage without even talking to person who serviced it. Seems to me that when you purchase a car, you get the royal treatment but when there is a problem, it is a different story. I firmly believe the car was damaged there.Georgia Calise

Ch
Review №21

Great experience, fast, efficient, no hassle. Our rep, Ryan, provided perfect service! Would highly recommend!

Ch
Review №22

Buying cars can be a stressful experience, nonetheless in a global pandemic. However, Balise made it quite painless. I went in knowing what I was looking for and pretty stern on what I was looking to spend. I met with Andrew, who listened to what I was looking for and matched me with just that. He didn’t try and persuade me or change my mind, but more match what I wanted, including the monthly price. Then, I met with Ian from finance, who was just as helpful. He, again, didn’t persuade me one way or another but more matched what I was looking for. The same day I went in, I left with a new car. Beyond thankful there are salesmen out there who can be personable, professional, and respectful, specially to a young woman who doesn’t know much about cars.

Es
Review №23

It was a pleasure to work with Benjamin DiDonato at Balise Honda. Everyone there was every nice. I also got a good deal on my Honda Civic that I Love💖 I highly recommend this place for anyone looking for a good quality car. Thank you and God bless.

Ta
Review №24

Shawn S is great! Very pleasant and helpful! Definitely go see him if you’re looking for a new car :)

Ro
Review №25

Bought my new car with Mr. Hendel ! He is an awesome seller ! Who received me very politely and such a nice person. Exceptional service! Answer all my questions !! Definitely recommend

Pi
Review №26

Michael P helped me trade in my 15 civic for a brand new crv! Hes very smart, knowledgeable,and helpful. However after taking my car home I found two slices in my leather steering wheel. I tried to speak with the manager about how this could have happened. They denied any blame even though its a brand new vehicle and said I waited to long to notice it. now my 2017 crv dashboard is peeling up for some strange reason. I had some hope after speaking to service and going in three times. Service attempted to clean it and used some sort of abrasive cleaning and left my dashboard looking two different Colors and still peeling. so I asked what is the next step to make my car like it was when I bought it three weeks prior. My hand was shaken and I was told I would hear from them soon but they had a customer waiting... Three and a half weeks later..... Sucks to feel this crappy buying a vehicle somewhere.. twice.

wa
Review №27

Great place ! thanks dan

Ti
Review №28

I CANT say enough WONDERFUL things about this car dealership! I found my car on cargurus.com at their dealership at at an INCREDIBLE buy! Of course, I had a million questions and to be frank, my last car dealership experience was really bad so I was hesitant to experience another like that. As soon as I posted my inquire, someone from their dealership reached out to me the same day, answered my questions and set up a test drive. The dealership was an hour away and I explained that to them. They were incredibly considerate of that and worked on my schedule. (More on this later!) As soon as I walked in, a gentleman by the name of Benjamin Didonato came and assisted me. I thought I was meeting the man I had been speaking with but Ben explained he was their internet sales guy. So from then on, Ben was my guy and Ben was AMAZING! Ben LITERALLY MADE the sale! If I had any hesitations, Ben squashed them! I came down for my test drive and he handed me the keys and said, Take as long as you like and tell me what you think! I have NEVER felt that free or comfortable on a test drive! I usually have a salesman BREATHING down my neck and it is the most UNCOMFORTABLE experience. After my test drive, I fell in love with it. It blew away the Rav4 I had been driving and several areas. I didnt want to buy that day though because I wanted my ex-boyfriend to be included in the decision. (We all make mistakes! LOL) So, I explained that to them and they completely understood! It was going to be, I think, six days before I could come back down with him. The dealership was AMAZING again! I obviously knew they couldnt hold the vehicle for me but Ben and another saleswoman called to let me know that the vehicle was still there. When I got back, and we test drove it again, it was buy time. Hold up....dealership was closed? So I figured I would have to come back and buy it. NOPE! A team of specialists stayed for hours closing my purchase! I was so surprised and so happy! This dealership went ABOVE AND BEYOND! And I needed to let EVERYONE know. The man who helped me with finance was Fabian Graham and he was informed and efficient. And their closer sales manager Hamlet Lopez visited me a few times to make sure I had the BEST experience of my car buying life. And I did. I drove away in a certified used Honda Odyssey and I am STILL loving every minute of it! I have also had a chance to use their service department. I had a roof rack and rails installed. They were efficient and on time. The job they did looks AMAZING! THANK YOU BALISE!

Ke
Review №29

Andrew R. was absolutely amazing! He never pressured me once and had my best interest at heart. I entered Balise to find a safe and reliable vehicle for my fiancé and child. Soon after I was able to strike a deal on a 2017 Honda CR-V and the whole process felt right from beginning to end. Thanks to the Balise team, especially ANDREW R.

Me
Review №30

Sending a huge thank you to Andrew and the team at Balise Honda of West Warwick. I called the dealership this morning to speak with someone regarding their Covid-19 protocols. I explained my concerns as a high risk individual and asked if they would be able to accommodate a transaction with minimal time spent inside the building. The man I spoke with, Justin, was so understanding and respectful of the situation. When I arrived at the dealership I was greeted outside by two men, Andrew and Jim. Jim gathered some information and Andrew directed us to the vehicles we were interested in. We spent a total of 5hrs at Balise and Andrew spent the majority of the time outside with us, social distanced and wearing his mask. We discussed pros and cons of a new vehicle, benefits of leasing vs purchasing, and all of our financing options while standing outside the building, where we felt safe. When it came time to complete the paperwork the finance manager, Ian, came out to us so we could complete as much of it outside as possible. We then went into Ians office to sign off on the last few details. Ian was so organized and knowledgeable and had us in and out of the building in just a few minutes. These guys were all so great to work with. I truly am so thankful that they took my concerns seriously and were able to get us into our brand new 2021 Honda Odyssey without any problems at all. We will definitely be heading to Balise and visiting Andrew for all our future car needs!

Re
Review №31

AmaZing! Had my Honda Fit serviced here and Katrina handled everything from beginning to end. Really easy to drop my car off, get updates, called when ready which was barely two days later because of a part that needed to be ordered. Very friendly, very efficient, everyone had masks on. Car is running as good as new!

be
Review №32

Me and my boyfriend went to get a quote on cars and the general manager Peter assisted us very poorly he did not explain the paperwork to us and was very rude does not know how to communicate with people. He told my boyfriend a qoute and my boyfriend told Peter he was going to talk with me about it and the manager said “no why do you need to discuss it with her she doesn’t have anything to do with this it’s between me and you not me, you and her” and then also deposited my money into their system without even asking me if I wanted the car or not so I had to leave the dealership without my money and no car. And Benjamin didonato was one of the salesman that let my boyfriend test drive a car he was busy smoking his THC cartridge while working with me. HONESTLY WOULDNT RECOMMEND!

Me
Review №33

Buying cars it’s so stressful!! I’m so thankful for Andrew!! He was very knowledgeable and make this a great experience! He answered all my questions! Very polite and respectful!! Thanks so much Andrew! Your my new go to car guy! You guys are very lucky to have him!! I will definitely recommend Andrew to everyone!

Ca
Review №34

I had an amazing experience at Honda. Max Goldstein helped me with a 2017 Mustang and I absolutely love the car! The car was ready for me to test drive right when I got there. Very fast service. I was able to drive the car home that day and got a very good deal. Couldnt thank Max enough for helping me with getting a second key for the car. I highly recommend him if youre looking to buy a car. Made the process very simple and easy, zero pressure. Thanks again!

Pa
Review №35

Charging over MSRP by 3k...look elsewhere. Always consult forums and lease hacking stats before you let these folks take your money. Dealers already make a lot of money. Avoid this one at all costs. Fake positive reviews are propping up their google rating. Beware.

Do
Review №36

Love it i highly recommend it great staff they treat you very good. My sales person Homero was wonderful!!!!Thank hank you so much.

MA
Review №37

I arrived at Honda not really knowing what type of vehicle I was actually looking for. The salesman Shawn Southerland was a great help. He listened to what I was looking for in a car and helped me narrow down which vehicle would be best for me. He was attentive, patient & most importantly knowledgeable. All around just a very great salesman! The process of buying a car is never easy - well at least for me it wasn’t but Shawn was there communicating with me every step of the way. When it comes to making an investment you want be 100% sure of what you are doing and you want to feel comfortable doing it. Shawn made sure of that.The customer service that not only Shawn provided but the entire staff at Balise Honda of West Warwick was exceptional! I drove off a happy customer. Again thank you!

pu
Review №38

Recently bought a car from Honda BALISE and Mr. HENDEL help us giving us an excellent service, attentive and very polite. Answering all our questions and doubts. Really loved his service as our seller on our first car purchase.

VI
Review №39

Excellent job

la
Review №40

I had a very good experience at the Balise Honda dealer when I bought my car, customer service is excellent, they gives you a very nice service including the employees in special Hendel always trying to find the perfect deal for you. I highly recommend it 🙏🏻

Le
Review №41

My daughter bought a used Civic from Max Goldstein at Balise Honda and had such a great experience. Max treated us with respect, was honest, professional, and knowledgeable throughout the entire process. We really appreciated all that as well as his friendly demeanor and integrity. We werent there to buy the most expensive car and yet Max treated us like we were! Please go to Balise Honda when you buy your next car and especially ask for Max Goldstein. Hes the best!

Ra
Review №42

I am extremely delighted with the professionalism from Balise Honda of West Warwick. The staff is extremely knowledgeable and inviting. It truly is a low stress environment. My salesman, Mike R was awesome. He was able to get me the best price for my trade-in and new car. Ian in financing is topnotch. My experience was surreal. No better place, ever!

Co
Review №43

Hendel was amazing. I had a Great experience!!! Everyone was so nice and friendly! I felt very comfortable here!

Ge
Review №44

Great customer service provided by Hendel Guzman. Went out of his way to help us get exactly what we were interested in. Thank you very much

Sa
Review №45

If I could give more than 5 stars I would! My husband and I went to get him a car and we could not have had a better experience!!! Shawn Southerland was a SPECTACULAR salesman, super friendly and very helpful! He made me wish I was in the market for a new car. Balise Honda is definitely at the top of my list of places to go when its time to trade in my car! Thank you guys so much for an amazing car buying experience!

Ja
Review №46

My brother bought a SUV today and we got a great deal from Honda. Thanks to Hendel for providing a great services.

Na
Review №47

I highly recommend going to Balise Honda!! Ask for Fabian Graham, hes energetic, genuine, and personable. Im so happy with my pilot and Fabian was able to answer all my questions on the operations and controls of the vehicle. He even checked back a week later to see how I was enjoying my purchase! Thanks again!

Mk
Review №48

Gotta say Jose Martinez the salesman is and absolute asset to the company. He was very professional and very friendly. We told him exactly what we wanted and he got it done quickly. This had to be the fastest and easiest car buying experience. The balise team is great. The car is perfect. Thank you

Su
Review №49

It took longer than expected to do my tire balance. Instead of 1.5 hrs it was 3 hrs.

Ca
Review №50

Excellent..Nashawn was recommended through a mutual friend and he did not dissappoint. I told him what I was looking to buy and he did not try to steer me into a different direction..Will come back

Vi
Review №51

Shawn was an incredible help and made the process so simple and fast. He was never pushy & he guided me through the entire process. He is an asset to the company and I would recommend him to anyone!

Ha
Review №52

I accompanied my best friend while she was looking for a new car. The Sales Representative, Shawn, was super helpful, personable and knew what he was talking about. My best friend is so happy with her new ride!! Thanks Shawn!

Lu
Review №53

Guzman is very knowledgeable about the vehicles he is selling. Go to him you won’t regret it

Ni
Review №54

The absolute BEST car buying experience EVER! Drove home with my new vehicle yesterday, and couldnt be happier. My sisters family has bought several cars from Balise, and has always been very pleased. Im so glad she told me to come here! Benjamin was my salesman and I am forever grateful for his service. Kind, friendly, knowledgeable, professional, and very helpful. Every staff member I came in contact with, were simply great. Including finance manager Heleno, whom was super quick, professional, and also a pleasure to work with. Thank You Balise Honda! You have made me a very satisfied customer, and I look forward to doing business again in the future!

Ge
Review №55

Good place if you get a Honda I need it fixed

Ab
Review №56

Hendel Guzman was very helpful in helping us pick out a car and the process as well

Jo
Review №57

Wonderful experience with Hendel Guzman, he wasn’t annoyed with helping me with any questions I had. He was walking me through the whole experience and process of getting my new car and showed me all the numbers and explained everything and how it works. Give that man a raise.

Ly
Review №58

I just bought a Beautiful car from this place. BEN made my mother and me feel comfortable as he is warm and polite and we felt accommodated for. CHRISTIAN in finance was also very helpful and worked out numbers for me that I was comfortable with. I am telling you the entire experience from start to finish was smooth and hassle free!

El
Review №59

NICE PLACE TO GO BUY A CAR FRON I WORKED WITH HENDEL

Ni
Review №60

I knew I wanted a Honda and I wasn’t sure what I wanted exactly..I had too many questions on what would be best for me...Andrew was very informative and made the experience so much easier than I had anticipated he put my mind at ease! I felt comfortable with him and knew he was the right guy to help me make my decision..as soon as I talk to my hubby I will definitely be coming back to see Andrew!! He’s amazing!!

Su
Review №61

Benjamin is good sales person.

Ja
Review №62

Thank you so much for the great car buying experience! Andrew Rossi was extremely knowledgeable and put no pressure on me allowing me to find the perfect vehicle. I highly recommend this dealership - my best car buying experience yet. Thanks again!

As
Review №63

Buying cars is a difficult process but Fabian had the experience stress free! Thank you Fabian for helping me find a car I love and feel good about my decision. I will most definitely will tell others about seeing Fabian at Balise!

An
Review №64

Went in to look for a car spoke with a young man named Ben whos a salesperson really nice guy actually he almost looks like a kid but hes 30 years old but was more than helpful and assisting me and answered all my questions

Ja
Review №65

Go to balise honda and talk to hendel

Vl
Review №66

I highly recommend going to Balise Honda of West Warwick. Buying my first car was an overall great experience with this Dealership.A special thanks to Andrew Rossi who saved me a lot of my time, money, and turned this normally grueling process into an enjoyable experience.I highly recommend asking for Andrew Rossi, he valued my time, listened to my needs, and immediately followed up with answers to my questions.I made the right choice in buying my first car here! Thank you Balise and thank you Andrew!

Br
Review №67

First, I have to say that I usually hate the car buying process but Fabian completely exceeded all of my expectations. He made me and my family feel comfortable and relaxed. He listened to what I wanted in a vehicle and my budget, i did not feel pressured or rushed. I’m in love with my new car but if I ever need another I will definitely be seeking out Fabian. You guys have definitely won my referral :)

An
Review №68

Just purchased my first vehicle from Jose Martinez. He listened to what I was looking for and helped me choose the right car for me. I would (and already have) recommended him to people I know. I will be a return customer for sure. Thanks to Jose I had a great experience.

Ma
Review №69

Andrew rossi awesome salesman helping me get the car i wanted i really prefer you see him hes the best!!!! Thanms again.

Je
Review №70

I went yesterday and ended up purchasing a 2021 Honda CR-V. Phill was my salesman and he was wonderful. This is the 3rd dealership I went to this week. The second I feel like I’m being manipulated, I walk away. I did not get that with Phill at all. He wasn’t pushy and was very patient. Jim also came out to help us seal a deal that worked for us. I changed my mind so many times and each time, Phil got me a different car, and Jim got me price options. My husband said Phil must feel like a valet Parker at this point lol. They make a great team and it was nice to be treated like a valued customer and not a number. I definitely recommend going to Balise and meeting with Phil and Jim if you are in need of a car!

Pa
Review №71

To be honest I hate car shopping. However Fabian Graham made my day with his wonderful customer service! He not only got me into the car i requested but shared a few laughs as well! I will definitely be telling everyone to go see him at Balise Honda!!

Co
Review №72

Fabian was extremely pleasant and super helpful during my car purchasing process! It was my first time buying a car and he walked me through the process every step of the way. He was well versed on the make and model - and listened to all of my needs, ultimately putting me in a realllllllll cute Honda! I love it.

Di
Review №73

My sister just bought a car from Max at Balise Honda. Max made the arduous process of buying a car a hundred times more pleasant. He was super helpful and put my sis in a car that fit her needs and budget and didnt use pressure tactics. Very professional and excellent customer service. If youre in the market for a car, head to Balise and ask for Max. Thanks so much Max!

Vi
Review №74

Been to a couple different dealers, and hands down Balise has the best staff you can ever encounter. If you need anything, I recommend to head down there and ask for Moises... he is awesome! From walking in to heading out he makes you feel at ease and will answer any and every question you have. He is very attentive, honest and will try to get you the best deal... Im telling you, best experience while buying a car! 10/10 definitely would recommend

Jo
Review №75

Fabian is the guy to go to if you are looking for a car! Ive never had a Honda before and he turned me into Hondas number one fan! He doesnt skip a beat when knowing everything about the vehicle. He made sure that I knew how to work all the gadgets and told me to contact him after the sales with questions (which I have). Hes a great guy and Im glad I took my business to Balise!

Je
Review №76

I had a great experience buying my Honda Civic from Anthony! They were patient, kind and did not pressure me at all in the buying process. The finance team was also really easy to work with and they were very accommodating. Great experience! I 100% recommend going back to Anthony and the team at Balise Honda anytime. Thank you all!!

Jo
Review №77

Don’t have good warranty for the car after buy the car brand new I have problem whit my front break and they don’t want cover that and my car is only 4 moths I take Honda Odyssey new 0 miles I will never come back here... I waste my money in this dealer... I don’t recommend this...

Lo
Review №78

This is the forth CRV I purchased 2 of those Honda’s was from Belise. Very friendly sales staff. Hendel my sales agent did not pressure me to make a sale. I told him what I wanted and what my budget was and immediately showed me potential CRVs one being the perfect car for me. I walked out very pleased with my purchased

Jo
Review №79

Fabian Graham has to be one of the best sells man there. Made me feel very comfortable and confident in my new Honda

Em
Review №80

I when to the dealer and he gave me an amazing work

La
Review №81

Total incompetence.Balise Honda service damaged my vehicle -contacted the general manager twice and he refuses to address the issue.

sl
Review №82

Third times the charm! After visiting Grieco and Herb it was easy to see why Balise is the way to go. Our sales man Ben D. Was very helpful at explaining the process and was determined to get me what I wanted and where I wanted my payments. Three hours later I was driving away in my first ever new car. Wasn’t expecting that!

Sa
Review №83

Probably the worst Honda dealer ever. Went in to purchase a 2017 Honda Accord V6 that had 29,XXX miles talked to Justin he assured me the car is in great condition they just did some service to it and this car is in beautiful condition. So I looked at the car but noticed some scratches here and there asked him if he could do anything about it said he could try and buff them out. I was ok with this as I knew it would cost money to really do a paint correction anyway he sent it to the shop and it came back literally like they washed the car. Just threw some water on it and that was that. Anyway it was not something that was a big issue or really bothered me too much. Next complaint they dont even give a formal Carfax report to you they give an auto check but the auto check does not state if the car has had damage to it this car did and Justin did not want to bring this up (I figured this out after I bought a CARFAX report for the car. Im not saying this is there fault but it would be nice to know that the car has had previous damage) next they forgot one of my floor mats to the car. They tried to cover this up with one of those paper floor mats that says Thank You for your Business I called the dealer and they told me its a mistake that they will send it to me. I talked to Justin about this and he thought it would be a good idea to hang up the phone on me saying Its been three months since the bought the car I simply asked him to speak to a manager but I got a dial tone instead and a angry employee not very professional. Its been four months since I bought the car and still no floor mats. I explained all of these things to the manger there finally (Peter Boursiquot) and he just said we will take care of it but nothing has happened. These guys are completely dishonest and will try to cover up there mistakes. If you do buy a car from here thoroughly inspect the car or get a mechanic to and make sure to ask for a CARFAX NOT AN AUTO CHECK BECAUSE THEY WILL SCREW YOU OVER BY SAYING THE CAR IS IN PERFECT CONDITION WHEN IT REALLY IS NOT. Make sure that the car has everything set in place and where it should be. Also be sure to check out there BBB review you can see how good there rating really is.

An
Review №84

Excellent buying experience, thanks to my sales person Jose Martinez and Pete. Jose really has a great customer service. I had purchased cars in the past but never had a great experience like I did with this dealership and with Jose, he really pays attention to little things and always ready to answer all the questions. I am glad to choose this dealer and of course I am very glad to choose Jose .thanks a lot for all your help

Ar
Review №85

Jose Martinez gives an excellent service!! ☺️ He helped me buy my first car. I liked the information and options that he explained to me.

Ma
Review №86

Hendel Guzman did a great job. Best seller ever!!

Se
Review №87

I just wanted to take a minute out of my day to thank Dan Comfort, My father bought a car from Dan over the summer and since purchasing the HR-V My Dad has been to the dralership several times to have Dan go over the new tech. Being almost 90 years old it must be challenging for him to learn new tricks, Dan has been patient and extremly helpful

Br
Review №88

Max helped make the whole process seamless. Went above and beyond to make us feel comfortable amidst covid protocols. 10/10

Al
Review №89

Called in to schedule an appointment. Woman answered with kids screaming in the background. Contstantly muting me without advising and asking to repeat myself because she couldn’t hear me with her kids in the back..Then I call sales department thinking someone there can help me to a normal person no “Christian” doesn’t want to help “Christian” just sells cars..

Sa
Review №90

Fabian Graham was so helpful! I am a first-time buyer and had a lot of questions, Fabian was patient and informative - he really took the time to understand what I was looking for and explain the buying process in detail. Great experience overall!

mi
Review №91

Taller yo hendel nice dude helped me with my crv

Ca
Review №92

Very helpful during the buying process. Ill buy here again if I need a new vehicle.

Me
Review №93

The manager Marcus tried to pull every penny out of me for being a younger guy. Tried to pressure me into buying a car that day as well as having no negotiation in their used cars. Guy literally said “I’ve lost deals over $50” as if that’s a brag. They didn’t even tell me there was an accident on the car until I asked at the very end. Salesman was very nice and was the only decent part of my experience

Ca
Review №94

James Smashe was fantastic. I was able to call for information and test drive the same day, he had the car ready for me when I pulled up and was very knowledgeable about it, answering every question I had. I didnt feel pressured at all, and had a great experience.

Ju
Review №95

I worked with Fabian & he was great! He helped me with a civic hatchback & was super attentive & was helpful as it was my first time ever buying a car. I would’ve wrote this sooner but I was too busy driving around my new car as I was too excited! Definitely see Fabian if you want someone who genuinely cares about the customer & wants the best for you!

Ch
Review №96

The best interaction at a car dealership I have ever had. All three gentlemen my wife and I dealt with were professional and friendly. Will recommend Balise Honda to anyone looking for a vehicle.

Ni
Review №97

Go see Andrew!! He’s great!! Me and my man felt very comfortable with him he was very knowledgeable! We’re both excited to be dealing with him

Ka
Review №98

Go see my friends at Balise for great customer service. We dealt with Justin L in sales and Katrina set up our fist service. Excited to get back to RI to get our daughter a vehicle!

St
Review №99

Sales agent Hendel had exceptional customer service. If you go here ask for him.

Je
Review №100

Fantastic experience! We were looking to replace our Odyssey after 200k amazing miles. Anthony took great care of us and now our family is enjoying more adventures in our new vehicle! Thanks to Anthony for an smooth and happy transition. He is top notch and I highly recommend buying from him. He helped us find exactly what we were looking for and treated up well!

Information
91 Photos
100 Comments
4.6 Rating
  • Address:509 Quaker Ln, West Warwick, RI 02893, United States
  • Site:https://balisehondawestwarwick.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 401-822-2000
Categories
  • Auto parts store
  • Honda dealer
  • Auto repair shop
  • Auto tune up service
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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