The people at this store are the most helpful from any Best Buy I have gone to. Steve in the computer department was so helpful and patient when picking out a new laptop for my mom. We were so impressed. Even tho this store is further, it is worth the added commute!

Seems like a well stocked store with diligent employees. My husband and I went there looking for phone cases for a Google pixel 5a. They dont carry them for anyone who is looking. But otherwise seems like a lovely store.

Even though the world fell into the 5th level of Hell, Best Buy still is well stocked. Clearance area had some good finds for a quick flip on ebay. Sucks that only one register was open. But thats not on the workers, they do as much as they can

We initially bought a fridge that had an accessory attached to it preventing it from fitting in our house. So I went to pick another. I found a floor model and paid cash and expected delivery the following Friday. I took the day off work for the delivery and they never showed. Eventually I called and they said sorry the fridge got sent to the wrong place it will come NEXT Friday. So I take another day off and they again they dont show up. Now they called me at the last second and said I need to go pick a different fridge because the one I bought is it of stock! I SEEN THE FRIDGE! Finally I went into the store to figure this out and when I explained the whole situation to the salesman ( Nick at the Roseville store) he spent every effort he could to rectify the situation. He found my fridge in Westland and I had to go pick it up and forgo delivery but I finally got my fridge! He also said he was going to credit my sale $250 which goes along way when the fridge was only $1500 to begin with. The delivery team really dropped the ball but the sales team handled it as best they could have. I gave 3 stars because the Nick really saved the day. Otherwise it would have been a 1 star.

Store was organized and clean. Only issue was staff were difficult to locate and organization between staff members was a little difficult it seemed, they didnt know who to ask to answer a question so we ran around the store twice asking other employees who the correct employee was to ask, question still really didnt get answered though. Overall though, the store is fairly decent.

Visited Best Buy to have my AirPods Pro inspected for potential warranty replacement. Made an appointment online and took them in, left them to be sent out to Apple on Monday and received email and texts notifications once they were ready for pickup on Thursday. The whole process took 3 days, the Geek Squad representatives for the drop off and pick up were excellent!

Sam and Ashley in mobile were absolutely awesome. Today was a rough day that started with my phone suddenly not working. I come into bestbuy to get a new phone, and they have exactly what I want. I didnt think I could even get data off of my not working phone, but Sam offered. After struggling for a while to get the phone to cooperate, Sam and Ashley worked together to get it to go. Very awesome experience after a rough day.

Great place. Employees are wonderful. I even had a pregnant one go out of her way to help me. I even bought them pizza they were so great

Your location helped my fiance and I determine what tv we would like to purchase. Even though you guys did not have the product in stock your Sony rep and others were very helpful getting it ordered for us and giving good instructions on how to proceed with our purchase. Thanks again for he knowledge and help!!

We dealt with Ashley to buy two new Google Pixel 4A phones. She was so pleasant and helpful. She encouraged us to call or come back if we had any problems or questions at all. She seemed interested and excited about her job and this just doesnt seem the norm lately in our world. We left Best But being very pleased with our experience there.

Always a great experience going to Best Buy the staff is amazingly helpful.

Definitely my favorite Best buy in the Detroit Metro area, I work in IT so Im here several times a month picking up parts that are needed same day, like battery backups, SSDs, and various cables.The associates here are very knowledgeable, friendly, and always do their best to make sure that I find what I need, and at the best value.Unlike some electronics stores, Best buy does not have a direct commission system, so in general the advice from associates are just their honest opinion, regardless of sales and other promotions - they really want you to find the best solution for your problem.

Customer service Reps arent the nicest. Whenever i come here and as help in buying the right product, they act as if i am bothering them when that is their job.

We were looking at the washers. We found one we like. It was ok there. But my husband was getting tired. They have good prices.

I had everything that I needed 50 inch television on sale at a reasonable price I couldnt pass it up Feldman was very helpful and understanding I recommend this place to anybody looking for electronics

Great store, the staff were very helpful . We were looking at TVs and they were really helpful in showing us the differences, what comes under your budget and the technology involved in each one of them.

Its good for quick trips if you need electronics or movies. However, compared to other local Best Buys there selection is minimal at best. Best Buy is known for carrying a fantastic video game selection but if thats your reason for going I strongly suggest visiting the Dearborn location.

The young gentleman who helped me with picking out some of my items was super patient and quite knowledgeable. I didnt know much about the products I was trying to choose, and he made my experience painless.

We love our mini fridge. Our associate, Susana, was extremely nice as well.

I went to get a webcam for virtual school, great employees to help guide me my way. I recommend it for buying electronics definitely.

Staff very friendly, helped me a lot by explaining specs on a couple different laptops so I could make an informed decision. Also, pick-up in store online ordering very simple and fast.

I absolutely love this location better than other best buys. They are always friendly and helpful.

The staff at the Novi store referred us to the Westland Best Buy because we were trying to take advantage of an open box deal. Upon arriving, we found an open box deal for a stove that had been red tagged with a sign that says you can also receive up to an additional  40% so we inquired about the price...asking what is the additional off so the clerk says... the sign says Up To 40% as if we couldnt read. I said, I can read but still have questions.😊He says, well the manager Doug is not going to give additional off which my husband and I found strange since the rep didnt leave our presence nor asked anyone about the pricing. With that, we asked to speak to the manager Doug F. He walks over appearing to be rushed...he says, yes I cant do anything on the price. I said, regarding price...according to the label the price was reduced using a rating of satisfactiory he says, yeah it says that but I did fair for this product.With that statement and his disdainful attitude,  my concerns were esclated because as a consumer if its rated as satisfactory per the sticker but you did fair in your head how are we to know his assessment/pricing was unbias and therefore, not subject to other factors, such as him simply having a bad day.As I ask more questions, he proceeds to tell me he does ALL open box appliances pricing using fair as the condition.I took pictures of the label that was attached to the stove which clearly proves there is a discrepancy  between what we were advised, Best Buy policy and what we paid.What Doug advised isnt consistent with Best Buys policy for open box items that have dents which saysa Satisfactory Product does not include dents, chips, cracks or deep scratches which is clearly what the item we bought was rated.See photos, where clearly there is a huge dent in the back of the stove and sticker that reflect condition as Satisfactory vs. Fair.We are frequent shoppers at Best Buy and I will say this store and the services was not what we are accustom to receiving at Best Buy.I will be sharing my review with their  corporate  office as well. If nothing else there should be transparency in pricing not left up to disengaged associates.Note, how the appliance was wrapped for transporting... the top is exposed no bubble wrap, no protection. We had to advise them the item would be laying down just get more wrap which no one was in hurry to do.....Ridiculous*Buyer Beware when Buying Open Box Items from Best Buy.*

Its Best Buy, what more can I say. Good deals from a box store that gets technology.

Havent been inside for a while but their curbside pick is very fast!!

Geek squad did a fantastic job transferring the data to my new lap top.

I went to Best Buy looking for a TV for my new apartment and Ill be darned if I didnt find me a Samsung 50-inch for under 350 dollars staff was very helpful took the time to show me around best deals and I got what I was looking for I recommend this place to everybody talk to staff theyll help you out

🙆‍♀️ Salespeople were very helpfu,l couldnt ask for better service or help. They were great 😊 went the extra mile 👨‍👩‍👦

Air conditioning was cold, which is good.Nothing I wanted was in stock, an associate told me to order online and have it delivered directly to my houseShe said it was quicker to have it delivered to my door than it was to have it delivered to their store

The staff was helpful but RUN RUN RUN. Dont buy any appliances from here. We were big customers but the customer service, delivery has been an absolute mess. I would not be purchasing any important appliances like refrigerators from here anymore. So disappointed.

Aaron, the one back in Samsung, helped me buy a Samsung Sound Bar for my big Samsung TV. He showed me that for just $140 I could get one that sounds almost exactly like the $1000+ models. Thank you Aaron. I will definitely go to Best Buy for all my electronic needs. Hope they dont go out of business like everyone says.

Bought a four pack of AirTags. Was quick at finding items and checking out.

Very nice employee s always very helpful.

Cell phone department takes their job too serious! Walking around like FBI agent’s lol, Always gives a hard time price matching unlocked devices and try’s not to honor actual promotions that Best Buy have going on at the time. Then they wanted to get another store in trouble for looking out for customers! Can’t wait until this dump closes down.

Ghost town alot has changed but staff was great.

Great service! Picked up a gaming pc….smooth transition…in & out!👍🏽

Your phone system is inadequate. Didnt like it when my company used and I dont like yours. Excessive wait time and when finally get some he kept reading off a script and not listening to me. Took him 25min to understand the? And I still didnt get an answer .qqqq+qq+

My only co.plaint is that I had to ask 2x if someone could come to appliances. Then waited about 15-20 minutes for help. Sam our salesperson was very nice and helpful.

Matt spent over 45 minutes helping us download and install updates on New earbuds to wifes phone. Thanks Matt!

In and out quickly. Selection wasnt the best because of back to school.

Found what we were looking, without assistance. Appeared all personnel were working with others. Checkout was quick. Just 1 customer ahead of us. Cashier was helpful and eager to ensure we had a great check out. Very enthusiastic.

The staff at front door was kind of helpful, but the staff at the cashier were very nice and friendly! 😇😊

The sales guy was very helpful and nice. We bought an antenna because the internet was down for a few days and he knew exactly what we needed.

Inside store not enough people working! Took forever to get help. Then I thought I lost my wallet. Are you kidding me? They arent answering the phones?! I understand theres not enough help lately, but YOUR NOT ANSWERING YOUR PHONE?! NOT GOOD FOR CONSUMER RELATIONS... MAKES ME NOT WANT TO DO BUSINESS WITH BEST BUY...

A really nice store great friendly workers

Despite running in at the last minute before closing ( I just got off work and race inside), they were very nice and helpful. They all worked as a team to help me find the three items I needed and ask me if I need for them to do it for me (which I declined, knowing they were closing). They didn’t rush me, but still suggested items that would be a better alternative (I greatly appreciated), and still had three minutes spare. Fantastic store to shop in.

Great staff working this Best Buy, must mention especially Easton, Kelli and Amy, all really great employees with a friendly attitude, which was quite refreshing to see. Store is stocked well and is easy to navigate/find things inside, and staff is very knowledgeable and able to assist with getting just the right thing. High regards for this Westland Best Buy!

Fine store. Easy in. Easy out. Staff always helpful.

Store was clean, service was good and they had what I needed.

Jessica (at customer svc) was great!

Remains to be seen, My daughters 🍎 pc is on the fritz and we have warranty, So I will keep you informed.

The Geek Squad was very helpful.

If I could give no stars I would. This store has gone down hill so bad! I have always shopped here. I buy my products and their insurance and have always had great customer service. NOW, I will never shop there again. I will spend my money ANYWHERE else. I dont think this company will be around much longer.

A big thank you to Jeremiah (sp) from the geek squad. He was very helpful!!

Nick and Corey were so-o-o-o helpful and patient with this somewhat tech-challenged old lady. I appreciate how they helped setting up and explaining my new iPhone. They are very knowledgeable, and took their time with me. Thank you for making this purchase a little less intimidating!

Great location! The geek squad was extremely patient and helpful and insure I wouldnt leave until I had everything that I came for. Check out was seamless

Great store,Great prices, Matthew N helped me.Very nice and Super helpful!!! 😁

Been trying to call best buy to get ahold of an associate. The automated system isnt helping me and I need an actual person. I have called multiple times to try different ways to get an actual person on the phone. No matter which way I try I get put on hold..each time Ive patiently waited 20 minutes every each way I try and nothing works..so thanks for wasting the last 2 hours of my time

Horrible customer service. I came in to buy a 60 inch television waited and waited for someone to assist me. I asked for assistance kept waiting and waiting still no one ever came over to help me. As I walked out the doors they asked me was I satisfied with their service, I told them NO, I came in to buy a television waited for over 30 minutes for assistance no one came over to help me. They asked if they could assist me so I told them NO, Im taking my services to one of their competitors. Best Buy in Wesland is horrible.

I find myself shopping on line for hours and more times then not I end up going to Best Buy for all my electronics, I love that if you buy something and the price drops afterwards they will give you the difference! I’ll continue to shop at Best Buy because they always have what I’m looking for in stock

Had a super pleasant experience here today. Staff very knowledgeable and always willing to help.

Just had an awesome experience buying iphone 12 pro max !

No phone service. Was told you have to make an appointment. Never have i heard of that. Been getting my phones from here forever. Not any more.

Not a lot of stock in components, but it is not their fault. I got what I needed. I always liked Best Buy

Jake was very helpful. Took my nephew with me, he helped guild me with what I wanted and needed. Jake agreed with my nephew. Had 2 order the computer I wanted, being shipped 2 my home. Very happy with the service

Staff was helpful when I bought my new phone and sold me a screen protector which was expensive but they said if it were to crack I could bring my phone in and they would replace it free of charge. well I came in because the screen protector cracked after about a month of having it and they did not have the screen protector in stock so I was told they would mail one to my house but I had to keep my old screen protector there which I did not want to leave my phone with no screen protection and they were unable to tell me if they had a shipment coming in anytime soon. So I would not recommend buying their overpriced screen protectors when they cannot guarantee they will fix them

Best buy really isnt more anymore. I came in looking for an adapter to connect my 10 dollar 3.5 jack, headset to connect to an pc via USB. They had nothing I needed, I also looked at buying a new headset that connects directly to a USB port, and they were all over 200$. No staff greated me. This place isnt about helping you adapt old tech to new tech, they only want to sell it the latest and greatest. So I orded it on Amazon. Smh.

I know nothing about computers but the guys here hooked me up. They were so knowledgeable and took the time to make sure I got exactly the find of laptop I needed. They really know their stuff.

Had 2 in stock for my price...long live big box stores!

They had the universal remote I was looking for. Thanks

They have all sorts of electronics,cameras to computers,to virtual reality. Staff is nice. I had a staff member stare at chest area. Stuff is pretty pricey to.

Knowledgeable, helpful staff. We love our appliances. 😊

Good service once I found someone to help me

So our mission began to find a coral colored switch lite. looking online we saw that there was one available at this location. Upon arrival were shocked to see that it was not there!Then amongst the shadows, like a savior with golden locks of hair arrives Mike. He checks in the back and reports that there was nothing there. He doesnt give up there though, with Godspeed he moves forward to the customer service area trampling all those in his way and tearing there all things impeding objective. He reports back a second time with no avail.At this point he doesnt even believe that its there but he does not give up! Wherever he went at this point will be shrouded in mystery. 45 seconds or 45 years later ( I am not sure at this point) he emerges, box in hand, the coral colored switch lite.Thank you Mike you saved my girlfriends birthday gift.Wherever you may be you will be remembered in song and prayer.

Cell phone case and screen protector replacement...easy

Worse staff when comes to knowledge and care about phonesThey sold me a lucked phone for unlocked phoneI highly recommend going to Dearborn best buy they are 5 star storeAvoid this store to same time and pain

I look good on clean.

Communications were excellent! The delivery men were very nice, friendly and courteous. Would do business with Best Buy again and recommended to family and friends.

A gentleman in a Geek Squad shirt was nice enough to help me figure out what was wrong with my computer quickly and professionally.

I just spent 25 minutes on hold 1:50 pm on a Monday. You guys have no 1 to answer the phone? Guess Ill buy my stuff from Amazon then good luck staying open.

I love my new lg TV it is great. The geek squad hung it on the wall and I was very pleased with their work. They set it up and explained everything to me also. I will recommend them to all my friends.

Charging port on 3 week old puter failed, Manager allowed an exchange, could not be happier with Geek Squad member Robert and the Managers effort!!

Every time I go there I get in and out quickly. Every one is super friendly and polite

They had exactly the gaming mouse and keyboard that I wanted. Nice timing for my birthday too lol. It was nice to get what I have been searching for online and just being overwhelmed by everything.

The Geek Squad here quotes times that far exceed anything Ive ever been told before. Determining if a power supply is bad and then replacing it has been a 1-2 hour job at other Best Buys, but they told me this would take 5 days to a week.On top of that, they quoted me $80 for a diagnostic and a one-time fee of $150 as punishment for the crime of not having a service plan, for which they so generously offered their $200 plan.My RAM was also missing after I was handed back my computer.This place is either corrupt, incompetent, or both.

Great, found exactly what I needed; in and out!

Great helping staff. They didn’t have what I needed on the shelf but the website said they did have it so staff went back there and was happy to find it for me. Great covid guidelines protecting their customers.

Walked in and needed some TVs. Young gentleman took my questions and answered them more than fully. Even talked me out of a more expensive tv for what I was using it for. Very nice.

Great customer service Everytime I go. Very friendly

Slow and unhelpful service. Online inventory claims 3 items are in stock and available in 1 hour pickup, but items are no where in store. Guess NewEgg or Amazon it is once again.

This Best Buy is hands down the best location around. Top notch customer service. Keep up the great work!

I went into Best Buy on July 18th 2020 to buy a refrigerator. Had a great sales associate and experience in best buy but the delivery changed my whole experience with bestbuy. On Aug 22nd my fridge was delivered by a third party BestBuy hired. I told the delivery people to use back porch (5 steps) and to come through the sliding door. We have an extra large sliding door. The delivery person told me, if we don’t have to use stairs we won’t, so we will take your front door off and come up the ramp. I specifically told them, this is a bran new front door that was professional installed. I don’t want my door, frame or trim to be messed up when I have a sliding door that will work perfect. He said we won’t damage your property. Let’s just say I was on the phone with BestBuy installation the min they left! While putting door back on he damaged the frame, trim and even my door. He didn’t ask for help and just started to wake away the hinges and damage everything in the process. I filed a claim with bestbuy and they connected me to Segdwick who then told me because it’s a third party vendor we contact their insurance. The last time I have heard from BestBuy and Segdwick was Aug 25th. I’ve called Sedgwick and left message (can’t talk to a live person only leave messages), emailed the representative and haven’t heard back. This has been on going with no return calls or emails since Aug 25th. I’ve called the original BestBuy installation number and they tell me it’s a claim they can’t do anything about it. I BOUGHT THE FRIDGE FROM BEST BUY, I SHOULD NOT HAVE TO TALK TO A NON BEST BUY MEMBER! Yesterday, Sep 11th was my last straw, I called the westland store and asked to speak to the store manager. He or she was busy so the person sent the GM an email to contact me. I did this at aprox 230pm. I haven’t heard from anyone again! I am at the point where they can come get this fridge and I will never buy from Best Buy again!! Customer service has been the worst I’ve ever seen. I am so disappointed, frustrated, mad, and even plain hurt by this whole experience. I would love for someone to read this and respond or help me through this process. BestBuy has left me in the dark.

No one to help us. Left and bought else where.

Clean store helpful assistance. Geek squad respectful and take the time to explain who thing work that I dont understand

They let me know that my type wasnt wanted there. I went to a small business and they sold me a printer, paper, ink, and a connector cord. They were more than happy for my business so they will get all of my future business.

The attendants were very helpful

I wish they had more selection in movies like they used to

This I went in for the ability to connect old book shelve speaker to the PC. They could help but wanted to sell. A new hiring. Not whT I neede.

I come to this Best Buy frequently and the service here is outstanding. The staff here has set me up with a fantastic home entertainment setup and helped me tremendously with YouTube streamingequipment. The team knows their products and you will always see a smiling friendly face. There is no need for Amazon especially during the holiday season. Ive received great deals on my Oleds, soundbars and consoles. Westland Best Buy is top notch. 👍🏼

Not the worst best buy Ive stepped foot into. The only person that said anything to us was the greeter, and even when we asked for help it was quickly addressed and then walked away from us. It wasnt until we needed to purchase something online when they actually offered to help. Clean, lots of product out. Not terribly busy, line for check out goes pretty quick.