Just picked up my iPhone 13 ProMax. Will helped me with the sale and the setup of the phone. He was very tolerant with my many questions and transferred all the data perfectly. He was also very polite, professional and knew what he was doing. Verizon is lucky to have him.

Justin was very helpful getting me a factory replacement. Ive been extremely on Lucky until he was able to help. Thank you very much!

I dealt with the store Manger Justin, the service and response time I got from him wasnot only unacceptable but I was stunned to find out he was actually the store manger!! Which makes this kind of behavior even more unacceptable. He set up our companies business account over 4 months ago... told us it would be one price... got our bill and it was way off. We have called multiple times to have the issued resolved to which he always says he will handle it. 4 months later here we are the bill is still completley wrong and now our company phones have been shut off due to non payment. I advised Justin that due to all the over charges per month we were no longer going to pay the bill until he fixed the issue and reimburses for the over payment over the last 4 months, To which covenentently his whole story has changed and now theres nothing he can do about the bill. To say we are frustrated and disappointed is an understatement, weve been with verizon for over 10 years!. Do yourself a favor and DO NOT GO TO RUSSELL CELLULAR IN WETHERSFIELD! AND AVOID JUSTIN AT ALL COST!

Justin was pleasant and very knowledgeable. Made purchasing a phone very easy!

Long time Verizon customers. This is the only local Verizon we ever visit. Always quick friendly service. Have upgraded phones there and they’re always accommodating. Most recent visit was to have screen protectors put on two new phones and Johnny was able to help us quickly and effectively. In and out in less than 20 minutes. Highly recommend this location.

Nicholas helped me get set up with my new phone and he made everything quick and easy!

Would recommend, straight to the point and gets you in and out asap

Prompt courteous and helpful. Thanks

See Jahmar he’s a great guy to work with . Will be returning.

Nicholas went above and beyond to help me. Very nice people and great service.

I recently had a phone problem and the expertise and kindness of the Verizon team made everything simple and working perfectly in minimal time. Highly recommend both employees at this Verizon center and they work as a team.

Nick and Alison were so helpful and friendly! Ill would definitely recommend this place! No appointment needed like other verizon stores!

Alison and her team are awesome !! I own a small business in the area and they always help me out when I need a new phone or tablet for my employees. Im a busy guy so I call ahead and Alison makes sure that whatever I need is ready to go for when I arrive. Cant thank you guys enough ! Im glad we have knowledgeable and professional Verizon reps in the area .

Nick and Allie are awesome, knowledgeable, and kind. They made getting a new phone super quick and easy and helped me trade in my old phone to save money, Nick even helped me set up a claim to repair the old one so I’d get full value for it . Clean store, convenient location.

This store on the Silas Deane Hwy in Rocky Hill is very clean. It has a lot of phones and accessories. Alison wss very helpful. She did a great job settling up everything on my phone and answered all my questions.

I visited Russell Cellular to learn how to pre-order new phones and join my partners plan. Jahmar took the time to go through all the possible options, what would be needed, and any savings we could expect. When the phones came in, Jahmar called and I went back. He was terrific, working with me to update info and putting us in the best possible plans for savings, while also giving us all we needed for what we do with our phones. He walked me through the new phone switchover and setup. It was one of the most painless experiences even when getting a new phone. Jahmar is terrific, and Id highly recommend visiting him and Russell Cellular.

I was very very pleased with the help that I received from the office today. They were courteous, friendly and helpful.

Great experience from start to finish! Alison ordered my phone and set it up for me. I would recommend this location to anyone in the area.

Allison is great to work with and very knowledgeable. Very good and pleasant buying experience.

Alison was awesome. Extremely knowledgeable and very helpful with a great attitude.

Awesome customer service especially Jahmar at the Silas dean hwy Rockyhill ct always on point very professional and all other staff satisfied customer thanks 😊

Jahmar was extremely helpful with my upgrade and helping to fix my account. I was recommended by a friend to that store and I would recommend it also!

Wonderful wonderful A+ service that went above and beyond my expectations!!! Everyone is friendly and both employees helped me out with the advanced technology on these new phones. I live half away but don’t mind the drive. Will definitely bring all my phone needs to them.Cathy G in Moodus

Im sure Allison would rather deal with someone more savvy than I, but she very patient and incredibly helpful. She was very smart to have the Verizon rep stay on the line while she worked on my phone

Nick and Ali did a great job after some issues with Verizon, saw it though and got me the phone upgrade I wanted! Thanks!

The people who assisted me at RusselCellular were nothing less than excellent. They not only made me feel comfortable about a challenging situation (my phone was acting up and we couldn’t transfer my data) but gave me professional and courteous advice. I ended up returning to the store after my back-up failed once to the cheers of their kind and caring crew. I would like to give a shout out to Jahmar E who worked diligently on my phone until my precious pictures were transferred and I was comfortable with my new phone. Thank you!

I am an older adult and this guy reminded me of the old school of sellers in USA (what times those).Even my granddaughter was very impressed with the good treatment and dedication of this boy. GOD Bless you, and Bless also the person who hired you for that job. GOD Bless you Oscar.

Customer service is terrible. Once the transaction goes through, they want nothing to do with you. Very sad.

Honestly would recommend this store to everyone I know. Even with these tough times Jahmar took the time to show me how to use my new phone I got from my cousin. Very friendly and informative, definitely coming back!

JAHMAR was great, no pressure and helped educate me on the new phone.

I bought 3 phones here a couple weeks ago. The staff is great. Nani was very knowledgeable. I would highly recommend them

Its a reseller. They couldnt help me. Im sticking with corporate owned stores from now on.

Oscar Castillo is a great professional. Your Knowledge and Skills as a seller should be a pattern to be followed by many throughout Conneticut.

Dyaneza (Dee) was a great help with my iPhone purchase. Great customer service! Thanks for all your help Dee!

In an attempt to try and help my mother with her disappearing Visual-Voicemail problem, I reached out to Russell Cellular, Inc., in Wethersfield. Jahmar took my call and, despite not being current customers, I was amazed with his professionalism, willingness to help and refreshing, easy-going communication style. Never once did Jahmar make me feel like like our concern was not his— Even his manager, Ali, assisted Jahmar and was supportive of the time and attention I was given.It’s important to note that I have very high standards. Jamar and Ali are outstanding, and an asset to their employer. Obviously they understand what most people do not— whether they were instructed by their employer to help anyone in need or not: A great attitude and excellent customer service, as part of an effective business model, sews seeds for future business growth. Moreover, sewing these seeds results in the best type of advertising, which is “word of mouth.”I will definitely be spreading the word about Jahmar and Ali, at Russell Cellular. The phone problem didn’t get resolved— as it is, most likely, a result of a Verizon coorporate conspiracy to nickel and dime customers for each service, but Jahmar and Ali made me feel most important. : )Thanks again,Scott

Very efficient and effective.

Patrick provided very thorough and detailed service. He is a good communicator and I greatly appreciated the support assistant manager Jim very pleased with the new phone

Alfredo and Patrick were outstanding, as they spent a great deal of time explaining the various applications for my new phone. I thank them so much for their wonderful service!

Great customer service 👏

Staff is always professional and courteous. When in with a damaged phone and out the door in less than 30 minutes. See Jim for your Verizon needs.

Alfredo and Desera were very helpful and friendly. Nice clean quiet store Afredo was very thorough in explainig options and plans. He went out of his way to put the screen protector and case on my new phone. Great customer service. I would highly recommend this store. Will not go anywhere else

Quick service and Jahmar was very helpful!

Alfredo was outstanding! Got me a new Galaxy and transferred all my stuff quickly and I got money back for my old phone !! Store is neat and no waiting line ! Highly recommend to everyone.

Alfredo was very knowledgeable about the product and extremely patient helping me with all my questions and I really appreciated that!

Nick was awesome

Very helpful staff. Alfredo made the impossible possible for me. Thank you!

Excellent service, great friendly people willing to give you 100%. Knowledgeable, helpful and courteous. I will be going back again soon. Thanks guys.

I cannot leave a feedback for this Retailer store, but one of the representatives, Mike, was really good.About a week ago I got an issue with my phone. Mike replaced the SIM card in my phone in less than 5 min. Since it didnt resolved the issue he made for me a call to Verizon tech support and until the issue was resolved he stayed online.Good job!

Alfredo was awesome. Got my new phone todau .highly recommend

An excellent staff who are both friendly and knowledgeable. Ive purchased multiple devices for my family here and wont go anywhere else for my Verizon purchases.

Always helpful and get me out in a timely manner great service

Alfredo and the rest of the team was great! Very friendly and helpful!

Everyone was wonderful! Prompt service!

Customer service was excellent, friendly !!! 🙂

Excellent customer service.

Great Verizon retailer, has helped me several times over the past few years. Friendly service, excellent problem solvers!

Very helpful, and quick service

Jim was very helpful and provided excellent service

These guys are great and I love getting all my Verizon Wireless stuff here!~

Great crew. In and out quickly!

Great personal service

Great knowledge, helpful, would come back

Great staff in and out quickly

Great customer service

Helpful