I have been searching for the specifics of a BMW x4. I contacted this dealership from the start of speaking to receptionist and sales department it was a pleasure! I dealt with Noel and recommend him from start to finish! It was the best experience I’ve had dealing with car shopping. Couldn’t be happier.

Buying a car can be very stressful, BUT Ive had a great purchase experience with Ray Catena BMW of Westchester! BIG Thanks to my guy JIMMY who was helping me with the whole process and made it a very seem less experience last month. Again thanks so much! Love my M4!

This was by far the best experience of purchasing my car. Tony Giovati exceeded all expectations from the moment we made the deal and the build on the car.Thank you Tony !!!!!

I had an excellent buying experience from Romy Jimenez. He made the buying process efficient and pleasant. I highly recommend this dealership and look forward to enjoying my M235i.

I called BMW of Westchester first thing Saturday morning needing a car ASAP for my mom whose other car was unexpectedly totaled by a tree a few weeks prior. I happened to get connected with the sales rep Jimmy who was absolutely amazing, very attentive, transparent and easy to work with. Long story short, I left with a car the same day!! Highly recommend.

Jimmy Telesco was super helpful throughout our entire car-buying process! He was attentive and responsive, despite it being an incredibly busy time. We really appreciate the personal attention, and knowing that if we had a question we could reach out to him instead of calling the main phone number. We love our new vehicle so much! Weve been going to this dealership for years, and will continue to do so. Thanks, guys!

I had a fantastic experience working with JAMES TELESCO getting my new car from BMW of Westchester. Jimmy has been very thoughtful and caring through the purchase process. He is also very patient and responsive to my questions over text message and email. Jimmy always strives his best to meet my needs and goes extra miles to help. His personal approach goes a long way in helping customers. Highly recommended!

Jorge Ghiggia made my service appointment very pleasant and quick. He took care of my car and was prompt in keeping me informed.👍🏽

I had a wonderful experience w Luis Reyes at BMW of Westchester. He is a perfect gentleman- kind, patient, knowledgeable, and genuinely interested in the customer’s satisfaction. I got a great X2 w the packages and options I wanted. And in the color I wanted. It is a beautiful car! A real showstopper! Marlene also helped get the warranty coverage to protect my beauty.I highly recommend Luis Reyes if you are in the market for a BMW.

Best Experience EVER and I owe it all to my service advisor Benito Martinez! I initially went to another dealership to get my car serviced and was given lies after lies - to the point where I didn’t get my car back for almost 2 weeks! As soon as I had it transferred over to Ray Catena BMW of Westchester in white plains - the car was fixed and serviced in 2 days! I can’t thank you enough Benito, for your professionalism, urgency, and amazing customer service! I will definitely be back! Thanks again

One of the best & smoothest experiences in buying a car every in my life from a car dealership, coming from a guy like myself that’s owned over 80 cars. Romy Jimenez was my salesman, good dude took care of me & gave me a great deal on a 2022 X3M comp with some good incentives.

Great service and most importantly great Communication from Service advisor Octavio Otiniano. Thank you for making it easy!

My friend had recently purchased a car from here and I was in the market for a new one as well. He recommended the gentleman James Telesco who had sold him his. The service was incredible. I was in and out in a timely fashion. He really worked for me and I appreciate that. Most car dealerships can be very intimidating and I felt like I was right at home. Would definitely come back here !

Thank you BMW of Westchester*****Especially Mr.Anthony Giovati & Co…I have never received such customer satisfaction in my lifetime-Hands down the best dealership I have ever been to and I’m from Long Island New York!From the moment I called…to the moment we finished they didn’t skip a beat and even went the extra mile to stand by their words!.They really care and that is something special and we LOVE our new BMW,)👍🏽🌟🌟🌟🌟🌟I highly recommend ✌🏽

I was referred to this dealership by one of my best friends, who had purchased a number of vehicles through his business here. I was looking to do a factory build on a car and was willing to wait however long since I wanted the car with exactly the options that I wanted versus a car that may be in inventory that had options that I didn’t want or didn’t need. Before we even discussed pricing I was told that there would be no negotiating on price and that there was a “strict policy“ for the dealership selling at MSRP. I was repeatedly told that this was due to the shortage of parts and chips in the marketplace. Maybe so, but I can’t understand how if someone was referred there by a previous customer who had done multiple deals that there would be absolutely no negotiation. Thankfully I am not desperate for a car which has enabled me to speak to a number of dealers within a 100 mile radius, who have already shown more flexibility than this dealership. Needless to say very disappointing.

The salesman was a pleasure to work with, however the service department uses an auto body shop that embellishes the repairs needed above and beyond what can be considered reasonable.The fact that this dealership chooses to partner with scammers is the reason for the low rating. I truly believe I walked into a lions den with Ray Catena BMW of Westchester .

There isn’t anything that isn’t done well and graciously at Ray Catena BMW of Westchester.From the moment you drive in, to the service agent, to the repairs, detailing the car, dealing with insurance adjusters, this agency is consumer centered.Jorge Ghiggia, my service agent, was so helpful and on top of my repairs.This is a man who is patient, and calls when he says he’s going to.It’s a win-win situation.

Recently I purchased a BMW X2 from Ray Catena BMW Westchester And I am very satisfied with the service. I had the best experience ever buying the car. Sales advisor Jimmy Telesco is the best.He made the buying process smooth and efficient. I highly recommend this dealership.

Luis Reyes, was very knowledgeable and spent a lot of time to find me the right car during a time when inventory is very limited. This is a great place to buy a car. They treat their customers right.

Jorge Ghiggia Is a pleasure to work with. I had an unexpected issue with my mini. Although I didn’t have an appointment, I had an issue that required me to leave the car for several days. I was concerned that there were no loaners available, but Jorge found a loaner for me the same day and called me right away. He kept me up to date on status daily, and managed my expectations. Overall working with Jorge is a very pleasant experience.

Purchase experience was decent but they handed me a dirty “new” car. Service has been terrible - the first time they didn’t do one of the items I requested so I needed to bring the car back, once they blew off a pick up and never called or apologized when I did, and most recently they wouldn’t do an oil change before warrantee expiration because the car “doesn’t call for it”. (The salesman had told me it would be no problem when I first leased the car). Ray Catena Lexus is far superior - happy with them.Note to bmw response: I had already provided feedback to the service manager and privately left feedback via your website with contact info but nobody bothered to follow up.

As a first time BMW owner, I cannot express the satisfaction I felt with their all around customer service. The salesman, David was upfront and honest from the beginning and dealing w/ Maria A, customer relations Mgr, was a flawless experience. Although there is that saying well, they ARE a salesperson I felt they were cared more about ME as a person and put themselves in my situation when responding to my questions and concerns. Bottom line, I would highly recommend this dealership for new or preowned cars and hopefully you have an opportunity to deal with David and/or Maria!

Just recently purchased an amazing 330i after a couple weeks of browsing. Cant express how much Jimmy Telesco helped me and my family with easing us into whatever available cars they had since we stopped in some months ago. Helped us out tremendously holding the car and through the entire buying process since I got it yesterday. Very easy and no-frills attached to make sure we were satisfied with the deal.

Top-notch service from my service advisor George Ghiggia. George is extremely genuine, knowledgeable and professional. Great communication with George and the rest of the service team. The A TEAM!

Very nice place. Friendly staff. Probably one of the best experiences I’ve had at a dealership.The showroom is beautiful and so is the store where apparel is sold: always have some super nice M merch. Bought several things here including all of my parts.Just can’t do five stars because they put my name in the system incorrectly, and even after noting it several times — it is still incorrect.For me, details matter and when I give you my ID, you should get my name right. Just makes me annoyed every time I see the invoice that my name is botched.

After 3 prior cars over the past decade, I highly recommend the service @ BMW Ray Catena of Westchester. Additionally, my Service Advisor, Jorge Ghiggia has always provided me courteous, prompt and superior personal service @ BMW of Westchester.

Jorge has been very helpful, whenever I need my car to be serviced he is there, Jorge Ghiggia is courteous friendly and always gets the job done in a timely and efficient manner,It’s a pleasure to be serviced by him at Ray Catena Westchester BMW

Emon Ferdinand is AWESOME. We did 99% of our business on the phone and via text. No games. Answered all my questions patiently and quickly. Got back to me within minutes. She always answers her phone and is positive and friendly. Makes you feel like a valued customer. Hard to find new cars at this time but Emon came through with the very first availability. Kept me updated every step of the way. She was a true please to work with and I look forward to working with her again and again.

Jorge at BMW serviced my car promptly and I had my car back in a timely manner. Very Happy the service I recieved

This office is amazing at addressing any problems with my vehicle they do not make me wait if I need to wait they give me the option to a loner and get me right back on the road. Jorge Ghiggia is usually who helps me and at this point who I prefer as he is very professional and very informative of everything that needs to be done and keeps me updated if there is ever any complications with my service. I have had a great experience until now in the almost 3 years I have at this Bmw. I definitely look forward to keep making business with them.

My hats off to Jorge Ghiggia for his guidance and getting things done expediently.

Most efficient and straight forward leasing process to-date. I worked with Emon, who was incredibly honest, friendly, and responsive. She was willing to talk numbers with me over text initially, so that I could limit my time in the showroom and only come in when I was ready to finalize the deal. When I did, she helped me arrive at exactly the price I wanted, processed the buyout of my other vehicle, and got all the paperwork in order. Took maybe 45 minutes. Then I returned the following day (today!) to pickup my new car, and I was out in under an hour. Easy, no-pressure, and hassle free. Couldn’t have asked for more. I definitely recommend Emon if you’re looking for a similar experience.

When it come my BMW X3 I take pride in my vehicle and giving it someone else there no place to go other than BMW of Weshester. This is my second time be served my Service Advisor Jorge Ghiggia in my last two visit this year. Jorge is patient and answered all my questions. He care about his customers and he got me in and out which I do appreciate it. THANKS 😊 for Great Service!!

I had the pleasure to work with an excellent sales and customer service rep by the name of Guido Jimenez and Benito Martinez, respectively. A big reason I continue to purchase BMWs every time is because of these gentlemen that take excellent care of me and my cars.

Jorge Ghiggia rocks! The level of customer service I received exceeded my level of expectations. He was able to accommodate me and made the whole process a speedy one. Very glad to have him as my Client Advisor.

Great service. Had exactly what I needed. Special thanks to Jimmy Telesco. Answered all my questions. Extremely extremely helpful. Knowledgeable about the car. Went way way way above and beyond for customer service. Would highly recommend. .

Jimmy Telesco was great to work with! He went above and beyond to get me the best deal. Will definitely be back for my next BMW!

It was my first time leasing a car and Emon made it an incredibly easy and enjoyable experience. She was very transparent throughout each step of the process. Emon made the test drive, paperwork and pickup a fun and joyous experience. I would not hesitate to lease or buy another car from her. Emon, Claire, Joey, Eric and the rest of the staff at BMW of Westchester were extremely welcoming and attentive to every need. I highly recommend this dealership when looking for your next BMW! I look forward to enjoying my 3 series!

Great overall buying experience with Ray Catena. This is my first BMW and Jimmy was absolutely wonderful during the sales process. He was attentive to my needs and helped me select the perfect BMW 330i. Ill definitely be returning when my lease is up and I hope I can work with Jimmy again in the future!

Jorge Ghiggia was my service adviser. He was excellent. He helped me deal with a difficult tire warranty issue that took considerable time to resolve and I am very appreciative of his efforts.

Excellent service. My service adviser Jorge Ghiggia kept me regular informed with updates. I was very satisfied and look forward to doing business again in the future with the same service adviser

All the staff that I have encountered here are amazing & my SA Jorge is the man! Always makes sure I have the best experience while I’m there whether it be for a service or adding on the spoiler we did for my last visit. Truly appreciative of you my friend.

Happy with the service, George (Jorge) did a great job on my car.

Ray Catena service is outstanding. Jorge Ghiggia is very knowledgeable and gives great customer support from beginning to end of service. Fantastic company.

They dont let you test drive the car unless you want it... hah! what kind of service is this.. How do I know if I want it if I cant drive it?

I have been service go my X1 at, BMW and MINI of Westchester, for the past two year and have been very happy with the service. Jorge Ghiggia was my service agent and he was attentive, responsive and accommodating.

I want to start by saying I am not usually a dealer person who goes and shops for a car. I also do not write reviews. I like to do my research and go to the dealer with all the facts and my offer ready after making sure they have the exact car I am looking for. No games. This has led me to usually bounce around to whatever dealer has the vehicle I´m looking for. I happened to not be impressed by the local inventory of many of my local BMW dealers which led me to Ray Catena. This dealership has an amazing inventory and really knows how to order their vehicles with the right options! I was so glad to find what I was looking for, so I headed down. Upon entering, I was instantly greeted by staff, but never once felt any pressure. When I had a question and wanted to see the car, they gave me the pleasure of working with Michael Torres. It was nice to work with such a knowledgeable individual. There was still no pressure. They had the car at another location and we drove to see it. (They offered to bring it to the dealership but I was up for a ride). Upon return I negotiated with Michael directly, no games! No back and forth which says a lot about a dealership and their sales team in my opinion. I bought the car, got an awesome deal and made my wife very happy for our anniversary! Bottom line, best dealer experience ever and I wouldnt hesitate to go back or recommend them! As soon as you walk through the door you feel like family.

They were very busy managing a high volume of customers but Jorge Ghiggia went out of his way to provide me with a loaner. He was very helpful!

Jimmy Telesco was just a great salesman. I highly recommend him.

I had an amazing buying experience. Jimmy Telesco was great. I never looked forward to shopping for a car, but Jimmy made the whole process very smooth and pleasent. I will definitely be coming back and recommending him to my friends.

I usually dont write reviews but after my service at this BMW location I had to make an exception....My service advisor Jorge Ghiggia was very professional, knowledgeable, and informative. I would highly recommend that you ask for Jorge Ghigga to be your service advisor.

Seamless, easy, friendly service.My advisor, Jorge Ghiggia was great!

Without doubt the best auto buying experience that I’ve had. My sales representative, Mr. Carlos Zetina, was wonderful to work with. He says what he means and means what he says. He was kind, caring and efficient. Thanks to his work and integrity, I was able to complete my long-distance purchase in one quick trip. This was a buying experience 180 degrees different from that with my local BMW dealership. My hat is off to Carlos and Ray Catena Management. Thank you.

I brought my car in for service due to hearing a faint, but unusual sound. The price of fixing the sound issue and proceeding with regular maintenance was quoted over $3,000. While the service advisor was willing to offer coupons, I proceeded with the regular maintenance and wanted a second opinion about the unusual sound and primary reason for bringing the car in. A week later, I brought my car to the MINI dealer in Darien, CT for a second opinion. I was shocked to receive a long list of additional maintenance issues and the unusual sound cause was different from Ray Cantenas service advisors recommendation. I am displeased with the MINI service that I have received from both locations. I am unsure as to why I was recommended different services and some that were not needed at both locations. At this point in time I am reconsidering my car buying options and warn MINI owners to do their research about their local MINI service department before buying a MINI.

First off - the selection of vehicles here is amazing -- everything is in one place, the entire inventory is upstairs, and in the back theres a service center.. this is truly a one stop shop with a great selection and great service.The sales people here -- specifically Luis, really appreciate you and try to get you in the right car for you.. I didnt feel pressured to get into a car that we couldnt afford.. and at the end of the day, my wife son and I drove out in a 3 year old car w/ 30K miles for the price of a run of the mill new car and it drives like a charm. We feel safe in the vehicle and are looking forward to having this car for many years to come.I want to send a thank you to Luis and Joseph for really appreciating my business and and for rectifying issues in a timely fashion. My car had a small issue recently but they took care of it professionally and really made me feel like they appreciated my business.These guys have a long term customer in our family... were super happy with our car and cant recommend this dealership enough.

I would like to express my gratitude. My new car was delivered right to my doorstep and the process was so seamless. What an amazing team at this location and specifically Romy Jimenez for his expertise. They are not pushy sales advisors and are very honest which is what I appreciated most.I will direct future potential clients to this location and I personally will be back.

Had a great experience at ray catena bmw they were very professionaland kept me informed on vehicle statusthank you Jorge Ghiggia

Beautiful showroom and selection of BMWs! We went to get a car for my husband and the staff was very attentive and professional. The dealership manager/owner was very graceful and welcoming. Daniel Greco was our client advisor and he is awesome! Krystal took on a test drive and she was great as well!! We are definitely going back when it is time to upgrade my BMW. We are a BMW household for life.

Mr Jorge Ghiggia handled my service visit at Ray Catena BMW with courtesy and professionalism.

This BMW dealer is a great place to bring my vehicle for service. Service Representative Jorge is great, I appreciate his service. Its always a pleasure to go shopping in the gift shop while waiting for my vehicle to get service. Rosa is great her service is truly appreciated. She always makes me feel welcome when I come into the store. Special thanks to Rosa and Jorge ⭐️⭐️⭐️⭐️⭐️

Had an awesome experience with Jimmy Telesco when leasing my new X5 this week. He was super friendly, attentive and accommodating through every step of the process. Jimmy and his manager Frank Milio made the experience totally seamless. These guys are great!

Had a great experience with the Al the Sales Advisor. He was very reasonable and a awesome individual. I strongly recommend him.

Shane was incredible from startTo finish. This isn’t the first time I’ve bought a car from him. It certainly won’t be the last. Anyone who has the opportunity to work with Shane will see a level of professionalism that’s rare to see. I can’t wait to buy another car from him!

Jorge Ghiggia is one of the best service advisors that I have ever dealt with. He is upfront and detailed with his clients. Thank you sooo much.

Very happy with the the service Jorge Ghiggia provided

Great people great service real comfortable place Jorge ghiggia took care of everything my car had and what I needed real honest and helpful person which makes it a great place

Great service. Quickly got me in and out and performed all services as requested. Thanks Jorge Ghiggia

Jorge Ghiggia Great service advisor!

Services turned out pretty fine

This was my first service call after my service advisor of 20 years retired. I was directed to Jorge Ghiggia, who, fear not, proved to be as friendly, accommodating, courteous, knowledgable and competent as my comfortable relationship of the past. Thank you!

Excellent customer service, Jorge is absolutely amazing, he keeps me abreast as needed of all work being performed or needed and is always very courteous and professional. The General Manager John is definitely running a top class business!

This dealership is one of the best I came a cross when shopping for a new 750ix 2021. The inventory is certainly very impressive, so I did not have to wait to order the car with the options I wanted. Earl Morris, the adviser was very well informed and straight forward, no nonsense person. he delivered on all our requests, including bringing the car home that evening. All the staff we met with, including the sales manager, Andre, front office, and the genus person were polite, professional and welcoming. BTW, the deal was an offer I could not refuse, certainly a good business to deal with, and Ray should be very proud of his organization. Congratulations

Ray Catena BMW Of Westchester is the ultimate experience ! Jorge in service handled everything with attention to detail and was able to efficiently service my vehicle, keep me up to date on the progress of my service and made everything seamless . I highly recommend Ray Catena BMW Of Westchester and Jorge Ghigga!!

Jorge was my service rep and he was very friendly and efficient.

Jorge Ghiggia did an amazing job!

Excellent experience at Ray Catena BMW! Everything went so smooth and in time. Rashane Hibbert went above and beyond to get us the car we wanted and needed to fit all our needs. Great communication!

I saw a BMW online and I called and set up an appointment to see the car with Daniel Orton. Daniel was very knowledgeable and professional. He took the time to answer all our questions and concerns. He also took the time to show us all the features on the car. I would highly recommend Daniel Orton if you are looking to purchase a BMW.

I have been to plenty of dealerships over the past few years but TRUST me when I say the service I received at BMW of Westchester was amazing. Romy the salesman was very professional & knowledgeable about the car I wanted. He gave out all information right in front of me without any gimmicks. From the start of the sale to the end I was treated like family at BMW of Westchester rather than customer #3xxx. I will definitely be returning here for a second car when my lease expires and will definitely work with Romy again. For this type of service, Romy at BMW of Westchester is definitely worth driving a few extra miles for.

Jorge was very polite and took excellent care of us during our last visit.

These guys are great! Edwin and Hector at the service department are true to heart! Been here x3 times never disappointed the whole crew always kind and knowledgeable they have the nicest cars too these people stand by the BMW excellence thanks so much the cappuccino was a plus on this cold day👍❤

No quality control; my new car burned down after regular servicing! BMW of Westchester had the audacity of mailing me offers for new cars after this experience and without acknowledging or taking any responsibility.

Jimmy Telesco was my sales advisor. It was a pleasure doing business with Westchester BMW again. Jimmy was very attentive and met all of my expectations. He is a true professional.

Outstanding customer service from Mr. Jorge Chiggia…My wife and I have been in the BMW family for 15 years owning multiple series of BMW.Mr. Jorge Chiggia hands down is the best service advisor ever out of those years.We never had any major issue with our vehicles until now and Mr. Jorge was put to the test.My wife’s X3 went in for a small issue which became a bigger issue due to the unexpected findings that the technician discovered trying to repair the smaller issue. Safety was definitely the main objective.Immediately Mr. Jorge Chiggia contacted me and was very concerned and understanding of the unexpected adversity that was extremely difficult and expensive.Mr.Jorge Chiggia went out of his way to modify the process as much as possible and we were more than satisfied.He was very honest, friendly and helpful. Mr. Jorge never fabricated the issue. ًHe was to the point respectfully and gave my wife and I valuable time to make our decisions.I really appreciate Mr. Chiggia and wish that I could be more of a help to him.If by chance you’re the area of BMW and MINI of Westchester.Mr. Jorge Chiggia is the service advisor to go to for your BMW issues.His follow up, personality, honesty and communication skills is definitely 5 STAR service…Thank you Jorge for your understanding and your incredible service which made us very happy walking out of BMW of Westchester.Best of Luck!-D.L. Sanders

My experience with BMW of Westchester began with Jorge from service when my car got a flat tire at 3 pm on a Saturday and had my car ready to drive off that day. He fit me in and displayed an incredible level of support for BMW customers, which got me interested to speak to the sales staff.That was when I was introduced to Rashane, who continued the high level of service during the purchase of a new M550i. He demonstrated great customer service throughout the process by continually honoring his word and ensuring every step of the process was made easy and transparent. He handled any issues that came up at the highest level and truly made the process of purchasing a car enjoyable.I am very happy to be part of the Ray Catena family and you will be too!

I truly love the service at Ray Catena BMW Of Westchester. I have a really busy schedule and every time I have to take my car in for service is a drop and go, pickup and go. The staff is extremely sweet and professional especially Jorge Ghiggia who’s the BEST Service Advisor I’ve ever had. Jorge really makes you feel at home he treats you like family and makes it his priority to make sure all your questions/ concerns are answered and your completely satisfied. I personally wouldn’t take my car anywhere else :-)

Always a good experience. George our service advisor stayed in touch as to the status of my car. Very professional.

Jorge Ghiggia was attentive and communicative. My maintenance experience was excellent.

My service rep Edwin Fernandez was friendly and professional and explain all that was needed for my car.

Jorge Ghiggia, Our service advisor was a pleasure to deal with. He stayed in close contact throughout the repair process and insured that the work was completed on schedule.

I always get great service and have a good experience with Westchester BMW. I have been helped by Jorge Ghiggia and he has always done right by me. He and the service center team is the reason I go to westchester BMW after having bad experiences at other service centers in the area.

I have always had a good experience whether I was buying, leasing or servicing a BMW at this dealership, but I’m compelled to share this recent encounter.My X1 was coming off lease so it needed an inspection from a firm hired through BMW Financial. They found no body damage beyond Norma w&t, but claimed there was a “star” in the windshield and it needed replacing. The only problem: there is no star. I couldn’t find it even using the photograph that was submitted to BMW financial.I placed 3 phone calls to BMW Financial and they were not at all helpful, claiming that I was denying a problem that existed. They refused to send another inspector.Out of frustration, I went to my dealership, and was fortunate to haveOctavio Otiniano assist me. He carefully inspected my windshield and agreed there was no star and no damage beyond normal w&t. Hepoceeded to get on the phone with BMW Financial and got into a passionate argument with their rep, who didn’t want to hear it. Eventually he wore him down and reluctantly scheduled a new inspection. Bottom line, a new inspector was dispatched to my house, agreed with us, and rewrote the report withiut the damaged windshield...This never would have happened without Octavio’s selfless assistance. He truly went above and beyond, up to the very end of my lease. I highly recommend Ray Catena BMW.

We recently purchased two cars at your dealership. Justin Martinez was our salesperson and needless to say, he was wonderful. He the took the time to explain both of the vehicles as well as the buying options. He was extremely knowledgeable and very courteous. Would definitely recommend this dealership and Justin!

Have serviced my x5 and 328i here many times, always a pleasant experience. Jorge is always quick to get my cars back on the road, and professional in doing so.

Very unpreotional, I wish I could give them zero star

I purchased a used car from from this dealership roughly one year ago. Less than a week after picking up the car the problems began. There was clearly something wrong with transmission and there was also a huge oil consumption issue. The soonest appointment they could give me was two weeks later and they still gave me a hard time about getting a loaner vehicle. A week later I picked up the car and was told they had replaced the rear main seal and the car was running great. On the drive home the oil light came on once again.I dropped the car off for service once again a few days later... now twice in the first month. After numerous phone calls and emails I was told that the issue was identified; not fixed, but identified. The car needed new pistons and rings, which somehow were not covered under warranty and were not even included in their 30 day guarantee they offer on all vehicles. They skated around the issue citing fine print in the guarantee. The car needed a complete engine rebuild and somehow this wasnt their problem. The only recourse they offered was to buy the car back from me at roughly half what I paid for it 26 days prior.It was clear they werent interested in helping me so I cut my losses and brought the car to my own mechanic. After paying upwards of 6k in repairs I finally had a somewhat working vehicle. However the problems continued. In total I put over 8k into this LEMON.I decided not to write a review initially and take the high road, as there really wasnt much to gain by disparaging them and wasting my time. However today the story came to an end as the engine blew completely and seized up. I felt compelled to warn others about their atrocious customer service.If anyone from Ray Catena reads this: the car is now parked in my driveway with a blown engine, faulty electrical system and bad transmission. Feel free to come pick it up, maybe you can use it for parts, which is what shouldve been done with it initially.Pleasure doing business with you.

Just spoke with Alyssa on the phone to make an appointment to have my car serviced. She was extremely rude and short. Completely turned me off from wanting to have my brand new BMW serviced there.Edit: I was later contacted by a service manager, who apologized for the earlier interaction. This was greatly appreciated.

Take your car to an outside mechanic it will be way cheaper for the same exact work. I am so disappointed in BMW, especially in a pandemic. I am a nurse fighting covid everyday and I take my car to get serviced while under warranty so I dont have any out of pocket expenses. Only to have a bill of $2700, the price of the labor is ridiculous. Spoke with a manager only to have him take off $100, really??? What will taking off $100 do for me. NOTHING!!!! I will NEVER bring my car to a dealer to have work done again. I feel like I was taken advantage of especially because Im a woman. This is so unfair, have a heart BMW. A single mom fighting covid in the hospitals shouldnt have to pay so much and my car is under warranty. I am highly upset! If I could give 0 stars I would.4/19/21 I recently received my car back from it being serviced while under warranty but had to pay a $2600 bill. RIDICULOUS!!!!! Supposedly my car was fully serviced, all fluids topped off, from brakes change but they apparently couldnt change the back brakes because there is too much padding on the brakes. Yea ok!! Low and behold my hazard sign is still on, my car was never cleaned and for all I know nothing was done to my car for $2600. This is very unprofessional, the labor alone was $1986 parts $780 does that seem reasonable? NO! I do not believe my car was even touched. This is the worst experience Ive ever had with BMW.

Hey, one of the best place ever Ray Catena BMW!!! I got outstanding experience with Carlos Zetina! Carlos worked so hard and did everything that I needed. He is helped with my new purchase 2019 BMW X5. He was very kind and he’s made his best to make sure I’ll get discount for it and got me lowest price ever! I’m sure my next purchase will be RAY CATENA BMW even though I’m in Long Island and I have two dealerships right next to me. But again Carlos one of the best Counselor ever! Will recommend him to my friend and family!

Called early in the morning to verify if the car was still available. Was told that it was and made an appointment to see it. Drove 40 miles in the snow. While I was at the dealership looking at the car, they told me it was no longer for sale and that someone else had made the purchase while I was looking at the car. Apparently this has happened to others. The salesperson Emon was very nice so I dont fault her but no reputable business should be run that way. If the car is available and they invite you to come to the dealership, they should automatically put the car on hold until after the appointment. I will tell my family, friends and acquaintances to shop elsewhere. What a waste of time!

Ask for Marco the (service advisor) he was very patient and cooperative. He answered all my questions and concerns about my vehicle. I will definitely continue to bring my vehicle to him in the future.Thanks again