I am totally a Hooks Lincoln Girl from here on out! I received such personal attention and care! Ever detail was spot on! Cant brag enough on the Fort Worth sales team! For sure worth the trip to Cow Town!

We had a fantastic experience with Jeff Payne and Hooks Lincoln. We ended up ordering a new Aviator and the process was as good as we have ever had. We visited the Lincoln Experience at The Star in Frisco and tried to work with our closest dealer David McDavid Lincoln and got poor service and virtually no response. Sad we couldnt do business closer to our home in Prosper but we would recommend Hooks as it is worth the extra distance to get excellent attentive service.

We had a great experience buying an Aviator at Hooks Lincoln. Ryan and Scott did an awesome job at every step of the process, from the test drive through financing. They also gave us a very fair price on our trade. It was the smoothest car buying process we’ve been through! Not to mention, the car itself is amazing and it’s going to be a great SUV for our family. We highly recommend Hooks Lincoln!

I didn’t purchase my MKZ from this location; however, they graciously offered to become my go to servicing team. Love taking my car in to this dealership. Everyone is so genuine and their customer service skills are beyond phenomenal.

First time to Hooks Lincoln in a long time. My Navigator L required service to the computer (an update apparently) and a small repair to a small leak in the HVAC system. Long story shortened......When I went to get my car the first time, the touch screen issue had not been fixed with the update performed and I had to leave my car with them again. Two days later I received a phone call giving the the real repair info and price. Today when I went to get my Navigator, the bill was substantially higher than originally quoted. When I questioned it, rather than get some schpeel or long winded excuse, the service technician, Ryan R., dove right in and reviewed everything. He consulted with manager, Chris M., and they figured it out. These two are the picture of professionalism and courtesy. We own three Lincolns and have been a customer at another dealer and at Firestone. Today, Ryan and Chris earned another customer. They did the right thing and they did it without being forced or threatened with bad reviews, etc. And, my Navigator is as good as new! They also did a great job with the complimentary wash! Way to go, Chris and Ryan! Appreciate you both! - Court

My wife and I came in to buy her a new car and it was our first time to buy a car from a Lincoln dealer. Our lives keep us very busy and Scott was more than accommodating to take care of us. Our first time in we pulled up at 6:58, 2 minutes before we close, Scott had the vehicle we were looking at ready to take for a test drive. During the test drive, he was not pushy and did not rush us in any way, he made sure all of our questions were answered and we were satisfied. The car buying process was the most effortless process I have even been through. They text you a link where you fill out all your personal details, then you choose your warranty and service packages, no pushing finance guy. The next day (during business hours) we came in, signed and few papers and drove off 45 minutes later. If the ipad would have cooperated it would have been 30 minutes. We will definitely be coming back to Hooks Lincoln to buy her next vehicle, the outlook we have on car buying has fully changed. Other dealerships should take notes.

My husband surprised me with this amazing Aviator on Mother’s Day 2020. Very happy with the Aviator especially the Black Label. After speaking to lots of Lincoln Dealerships he decided on Hooks. Excellent customer service. Very satisfied with the quality of the Aviator and the high level of customer service with Hooks.

Our experience was very good. No hassle, quick and very professional. Refreshing to test drive and purchase! Ryan was top notch.

Hands down the best car buying experience. I filled out an online request info form and Robert Smith got back to me immediately. We set-up a time to meet and view the cars that I was interested in. He listened to what I was wanting, gave me all the details and made sure I stayed within my price range. I was only in the office for 45min and it was a total hassle-free experience. I didnt have to meet with multiple reps or managers - it was with Robert throughout the entire experience. Robert had my car ready to go the next morning for me to pick-up. He helped me get my iPhone connected & answered all my questions before I drove off. Definitely the best car buying experience. Thanks Robert Smith & Hooks Lincoln!!!

We had an appointment with Jeff and were greeted by name as soon as we arrived. We drove three cars and looked at a few more and Jeff patiently answered all our questions. After deciding which one we wanted we were shown multiple options for financing and leasing and the entire process was completed very quickly. I would recommend this dealership.

Absolute worst experience I’ve ever had at a dealership. Receptionist took down my info wrong. They were calling a wrong number and upset that they couldn’t reach me. I took my car for a check engine light and they changed the oil. Picked the car up and it was unclear on whether or not the oil was even changed because they didn’t change the sticker on the windshield. When I called they said the engine light wasn’t on, when I get there to get the car the light was on. I’d rather just take it back to a Ford dealership that is actually competent enough to take care of cars

Brendan always gives great service. Friendly and knowledgeable. Everyone great!

I waited for service to be done to my vehicle. Waiting area was spacious and well stocked with beverages and snacks. Service agent kept me advised of work being done. Thanks for your help!

After a poor experience at a different Lincoln dealer, I I inquired about a specific vehicle I saw online at Hooks. Ryan Salt reached out and I liked him immediately. We were waiting on one to be delivered, and when it was clear it wouldn’t arrive from the factory in our timeframe, Ryan went to work on another one. He was engaged, kept me apprised of progress, and then when we showed up to pick it up and complete the sale, the experience was a pleasure. I’d recommend Hooks and Ryan. First class all around!

Relaxed buying at its best. Robert was a pleasure to work with. First time my wife has enjoyed buying a car. We will be back.Thanks

About as easy and straightforward a car buying experience as you can get. I am absolutely thrilled with both my new car and my (forever) dealership, Hooks Lincoln, as I could be. No games, no hassles, no drama, just an uncomplicated process from beginning to end! I highly recommend them and Ryan, my sales experience coordinator.

The people are great and the experience was perfect.

The last 18 months of service on my New 2020 Aviator has been a nightmare. You have to wait 2-4 weeks to get an appointment. My car was in the shop for 4 week during my most recent experience and then my car was returned with the same problem. I had to wait another 2 weeks to fix the problem that was supposed to be fixed the first time. My car has been in the shop 7 times for a total of 3 months in the shop.Do not buy from Hooks or Lincoln for that matter! They sell you on the great service and a nice sales center. The second you become the owner, be prepared for auto generated emails “checking in,” reoccurring problems and no communication.Yes this review is for the new service manager too! The last two managers have not provided “luxury” service.

Giving this location one star is far more accolades than they deserve. The most unprofessional, unintelligent, biased, useless, and worthless staff Ive ever had the displeasure of working with utilizing my 1st free maintenance service since the purchase of my vehicle btw they still charged me an additional $67 on my free warranty maintenance without an explanation. Please know this review isnt written out of bitterness, anger, malice, nor revenge; I only desire to help someone on the fence contemplating your selection of using this location; PLEASE save yourself the anguish and find another dealership.

They were recommended by the car prousa. I told them what I could work with. I had been mistreated by McD**** dealer and I was not going to take any bate and switch activities.. I texted Scott and got agreement. I told him I did not want any negative surprises or I would walk.When I got there I worked with Ryan salt.. He knew exactly what I agreed to and even came down more!!! Very pleasant surprise. They treated us like they cared about working with us. They were the utmost respectful..no bait and switch..the best is no haggling and I worked with one person only!!! I love my car…it was even better than the one I wanted at McD****. I will continue to go to them and will recommend them! They have been very responsive to follow on questions. I love my new Lincoln! This has been the best experience ever!!Thanks!!

The service we receive at Hooks Lincoln is stellar! The employees are friendly and efficient with time. Our car is returned to us in spic and span condition without regard for the way it looked when it came in for service. We like doing business with Hooks Lincoln😊

Robert Smith is an awesome product consultant. He took excellent care of us and found just what we wanted. Hooks is a fantastic dealership. Everyone is friendly.

Great customer service... they picked my car up at my house, dropped off a loaner, and then dropped my car off to me wherever I was at when they were finished (but not before they washed and cleaned the inside).Great job Hooks!

Jeff and Ryan were amazing. They are sooo knowledgeable of the cars on their lot! I really hate the car buying experience but they made it enjoyable and easy. I am definitely buying with them again. Thank you guys so much.

Great experience! Professional, efficient and fair. Thank you Ryan Salt.

I was here just for service. The staff here were friendly and the waiting area has WiFi, outlets, and comfy seats. Great experience.

Customer service the worst took my car in since last week to get it checked due to some issues. Thinking that they have a 5 star ⭐️ thought awesome I was going to get great service well guess what all them reviews are not true have not heard from them have not been able to get a loner can’t get anywhere have to Uber for work. I’ve called and called always get receptionist taking my name and number never get a call back I’ve called and asked to speak to a supervisor or manager can’t get them on the line. What kind of business is this so unhappy never again will I ever go there. I’m going to have to go and sit there until someone takes the time to give me answers worst location ever. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The people there were very friendly. And helpful. And did not Hassel you with prices. Even though I did not get what I wanted, because of my credit.but I will be going back to them for my future car. And I would like to give a special shout out to Mark who was very friendly and professional,and helpful, and honest. 10 stars if it ranked that high. Excellent service. God bless.

We appreciated the pain free experience with Jeff Payne.

My experience started off a tragedy from the start.I bought a used navigator ( Not From Them ) when buying a used vehicle as a buyer we know the risk we take.My navigator had some sort of leak . . .So I made the decision to take it to hooks Lincoln for all my maintenance and mechanical needs. Knowing it’s a dealership I expected it to be more expensive but I was Understanding due to the fact it’s a high class dealership. I figured my vehicle is a navigator it’s a Lincoln dealership so they work on them all the time.Their hourly rate is $175 Understandable. That’s what I paid for them to diagnose my leak.They claimed it was one thing. I said okay let’s get it fixed. Payed for it. Waited a couple of days double checked there was still a leak and my car wouldn’t start. Turns out the leak got so bad it some how burned out the oil pressure sensor. Which I also had to pay for meaning the leak was never fixed. But they said they fixed the problem had been addressed. Waited a couple of days got back under the truck . . . Yes there is still a leak took it back turn out when they claimed to fix it the first time my Vehicle need to also have a oil change but the filter it wasn’t put on properly. They said there wasn’t no leak other then the oil filter wasn’t put on correctly. . . So waited a couple of days ..... yes there is still a leak. I asked for the service manger supervisor to get in contact which he did. He said he would look into it but haven’t heard back . So I decided to make people aware of my experience to possible help save the next person the hassle. I have paper work that shows proof because I refuse to be called a bitter person or a liar. I will not recommend anyone there. Just a horrible experience.

The fastest and most hassle free buying experience ever. I highly recommend shopping for your next new car at Hooks Lincoln. Robert was friendly, helpful, and not pushy at all.

I’ve been taking my car to Hooks Lincoln for years. The service guys are always kind and helpful. Even once my warranty is over, I still prefer to use Hooks for any car issues because of the great service they give.

Great service department. In our case, the vehicle we purchased didn’t have the wheel lock, but we didn’t discover it until the first oil change/tire rotation. The service department at Hooks took care of it without any hassle or cost to us, and even washed the vehicle for us.

Never bought a car out of state before. Robert at Hooks made the process very smooth and easy. Would definitely do business with them in the future.

Having my Lincoln serviced at Hooks is the most awesome experience. I had a minor issue with my car out of town. Sherry had Rick on the phone with me within seconds and he and mechanic assisted me for 20-30 minutes. They were so kind and patient with me. Everyone at Hooks are so helpful, kind, professional and genuine. They take really good care of my car and me. My FAVS are Sherry and Rick! Until next time---be safe. Jan

This is my first Lincoln, but it won’t be my last. Jeffrey was very knowledge about the car & the finance programs. We appreciate all of your help, you make this purchase a breeze.

Amazing experience overall. Ryan made it so easy. I was in and out in no time. No wait. He also drove to my work to finalize paperwork. Great customer service! Highly recommend and will definitely buy from them again in the future. Thank you!

Since I can’t delete this review, editing to say their new service manger, Chris is outstanding! He was able to quickly fix my issues and work with headquarters to fix my problems.

I havent purchased a new vehicle in over 13 years and I was dreading the the car buying experience. The high pressure sales, the let me get my manager, the managers sales pitch, negotiating the price, etc. I had almost talked myself out of looking. The experience at Hooks was the opposite of everything I was dreading. Jeff, the sales associate was patient, no high pressure sales pitch, and was very knowledgeable and respectful with all the questions we posed. I would highly recommend visiting Hooks Lincoln when looking for your next vehicle. And if you havent driven a Lincoln lately, this isnt your grandparents Lincoln!!!

My recent experience with Hook’s Lincoln was superb as it usually is when I deal with Rick Featherstone. He is a great emissary for Hooks Lincoln. When I bought my Navigator L, the salesman that I dealt with was a great disappointment . He did not have my best interest at heart, only his commission. That came through loud and clear. Rick on the other hand seems to be always looking out for the benefit of the customer. When I get ready to purchase my next Lincoln at Hooks, it will only be because of Rick’s integrity and concern for the customer’s needs.

I have had the pleasure of purchasing vehicles from Hooks Lincoln for many years. Each purchase has been one of the most gratifying experiences. The professional handling by the sales team, Mark Grabowski and Kip Hooks was beyond comparison to any dealer ship I have dealt with. The personal attention to details, the incredible quality of the Lincoln Navigator L and the sticking to their word has made me a very loyal customer. The vehicle is incredible and truly meets the standards of a fine luxury SUV. In the past I have owned a few different Lincoln models. All with Hooks Lincoln standing behind the Ford Lincoln name. The Navigator L is one of the finest vehicles and if your lucky enough to get it from Hooks Lincoln the you have made a great decision. I live elsewhere and still choose to do business with Hooks Lincoln. The key is the dealer wanting that personal relationship and keeping it after the sale.

Jeff did a great job of working with us on a new Lincoln Aviator. The entire experience was all we couldve hoped for.

My experience was essentially contact free up to the point of pickup. It was smooth and easy, and I never felt uncomfortable with any part of the buying process. Robert Smith was very respectful and went above expectations during our time with Hooks.

A GREAT place to buy your next New vehicle. Love my experience buying my suv.thanks.

Hooks service department and their employees are awesome. I enjoy making an appointment and knowing that they are ready for me when I arrive. Their waiting area and snacks are fabulous. They text me with updates as to the progress of my vehicle. Things are run very efficiently and the environment is stress free... Love it!

I have bought my last 9 or 10 navigators from hooks, specifically from Mark, he is the best in my opinion. Wished you had never moved from Weatherford but Your pickup service is outstanding. You need to expand it to your dedicated customers. I just spent $2200 on my 2015 Navigator for service you said I needed and when I called I couldn’t even get a loaner. when my wife brought it in she did get a loaner. I think you probably made enough to pick it up at my house. So consider your pick up service for dedicated customers regardless of year of vehicle. You certainly can expect to make more in the service dept with the older models. I will add your service dept does a good job.

Clearly, the most relaxed & professional buying experience I have ever encountered. Simple & expedient, a true pleasure.I cannot offer any suggestion that would have improved the transaction.My only suggestion is to ask for Mark G. to assist with your purchase.The dealership is small enough to be personal, yet big enough to handle all bumper-to-bumper aspects.

Hooks is a great dealership.The service department is the very best.The mangers go out of their way to make you feel at home.They are prompt and do a complete check up.They dont only fix what you have requested, they do a thorough walk through your vehicle.We bought my wifes mother a Ford Explored. We didnt go to the Ford dealership for service, we went to Hooks.The sales folks are very polite and very knowledgeable.They let you shop at your own pace, no pressure.When you do decide to get a vehicle they tell you all you options, buy or lease.The best to tell you how good Hooks is this.My wifes car was in for service, they called and told us it was going to be delivered to us.When the doorbell rang, I went to the door and the man delivering our car was Dennis Hooks!Great Dealership!

I will not take my Lincoln any place other than Hooks Lincoln in Ft. Worth. They are always so helpful and honest. They always explain what is wrong with my car and the costs are very reasonable.This is my 3rd Lincoln to buy from Hooks Lincoln. You won’t go wrong buying your car here. Ask for Ryan Salt. He has taken great care of me and really cares about what you want and need.

My last few experiences at Hooks Lincoln service were ok. This last visit was by far the best. In this time of COVID 19 people are scared and I understand, but being scared does not mean you have to give just ok service. I expect a higher level of service from Lincoln and that is what I receiver during my last visit. The CSR tool time to talk to me about my vehicle and this was the first time since I bought the vehicle. This service is why I have been buying Lincoln.

I just traded my 2018 Navigator for a 2020 Nautilus and Hooks made the whole deal as easy as it could possibly be. The sales staff, financing personnel, and service department are always awesome to deal with. Given the level of customer service, I cant imagine ever going to another dealership. THANKS!

This is the second vehicle my wife and I have bought from Hooks. If you are looking for a buyer friendly, transparent and fair dealership, do yourself a favor and visit Hooks Lincoln. You will get a market based trade offer and you won’t feel like you’ve been in a wrestling match. As a bonus, they only sell Lincolns, quality American luxury vehicles.

Hooks provided a great purchase experience. I have yet to get that same experience on the service side of the business.This is now my 3rd time to have the 2018 Navigator Black Label in for service where not everything is completed.This most recent visit was disappointing because the there is a major lack of communication. I had asked for a window chip to be repaired. Was told that they would get an estimate and get approval. That did not happen, rather I got a bill for ~$60 to fix a rock chip that still looks quite bad.Owning a Black Label comes with many benefits, primarily premium care maintenance which covers wiper blades. Again got another charge for ~$35, this is an included service that my advisor was unaware of.Upon the vehicle coming back it was very disappointing to see that of the issues it was brought in for 5 of them were not completed.So frustrating that when I got the request to post a review I did.

Dealing with Hooks Lincoln is a real pleasure.They truly make buying a car a fun experienceIm a little prejudice in my views, because over the last fourteen years I have purchased nine vehicles from Hooks.That alone should explain what a wonderful dealership Hooks is.Probably, aside from Lincoln making excellent vehicles, is their service department. There service department is head and shoulders above any I have ever used. We even have my Mother in Laws Ford serviced there.Just a great place to do business, all the way around.

Nark was an awesome and attentive salesman. Very knowledgeable. Made purchasing a smooth process. I highly reccomend Hooks. Whole staff was professional friendly and courteous.

Salesman Ryan Salt was great. He was extremely knowledgeable of the Navigators and was very helpful and influential in my decision to purchase. He provided both a professional and enjoyable experience as well as the rest of the staff who had the entire process completed in 30 minutes.

Best Lincoln Dealer in the DFW area. White glove experience through the entire pre and post-sales process. Highest Trade In Value. NO games, no gimmicks, highly recommend this Dealership. My Salesman was Robert and he really knew the Aviator model like the back of his hand. Also gave me great pricing on the vehicle and made sure I got all of the rebates that I was qualified to get without me having to dig them up and find them. Paid less than all the other DFW Lincoln Dealers for the car. Their after market service plans were priced well too. Really good people. High integrity and ethics.

Sara and Garbo were amazing to work with! They made the process extremely easy and were polite the entire time. They got me the best deal for both the car I was buying and my trade. I didn’t have to deal with any haggling of the prices at all. Best car buying experience I’ve had!

Hooks Lincoln has the absolute best service department hands down! Jake and his crew will take excellent care of your vehicles.

Everyone is so friendly and cooperative! Easiest transaction ever!! Lots to choose from and they are more than willing to take the time AFTER the sale to answer all the questions and teach you all of the new features on your new Lincoln!!

This is a small family dealership that caters to an upscale clientele. That said they treated me as if I was family. They were very friendly and courteous even though I was dressed in my Saturday grunge attire. I was very impressed with Mr. Joey Pierce all the way through the process.I would highly recommend this dealership to anyone looking for a late model vehicle.I was in today for a service appointment on the vehicle I purchased this past weekend and they preformed the service in just over an hour when I was expecting at least 2 hours. They were expecting me when I arrived at the appointed time. It is so nice when appointments are honored and kept.I would recommend this dealership for their service department.

Very confortable and informative experience. Great test drive, no rush ride with vehicle information clearly provided. Dealership willing to work with customers and promoting the Lincoln brand with pride.

I recommend this Lincoln dealer because they are consumer driven. this is my second car from HooksI guess in a way, I could strongly suggest your being Hooked by one of their sales agents! You will find they go out of their way to meet your objective in purchasing a car. My sales person was Mark Grabowski .Mark actually delivered my car to Georgetown Texas! That is service and that is why I am recognizing them!

WOW!! What a fabulous experience! Found a car online that we were interested in and called Mark Grobowski, and the rest was cake! He had the car out front and ready for our test drive, knew EVERYTHING about the car and what it had to offer. The paperwork process was a breeze and took very little time to complete (which always the dreaded part of getting a new car, isn’t it?). We dealt with two other Lincoln dealerships in Dallas and they didn’t compare to Hooks. Make the drive out there, it’s totally worth it!!!

Always have a good experience with Hooks. But why no loaners this time? That was a big perk for me that I would always have one available.

Jeff was our salesman and he is fantastic! He helped us every step of the way for both of our vehicles.We had went to a couple of other luxury dealerships and were very disappointed by how we were treated. Just because we may not look the part does not mean we didnt have the money to spend.At Hooks Lincoln we were treated with friendliness and true interest in what we were looking for.I highly recommend them your luxury vehicle needs or even their certified used vehicles!

Could not have been more pleased with our car buying experience at Hooks Lincoln, our salesman Mark was informative and kind, he never once pressured us or tried to sit us down to talk numbers. We visited multiple car dealers that day on our quest for a vehicle and had some bad experiences that left my wife very uncomfortable, however all was forgotten when we went back to Hooks after we realized they offered the best deal out of all we had seen. Mark had our vehicle washed, filled up with gas and even a big red bow placed on it while we did our paperwork (which took less than an hour), my wife was almost in tears she was so happy, thanks again Mark and Hooks Lincoln.

Frantically on a Friday morning I drive slowly down the backroads to the dealership with many concerns mostly what I thought were computer related. No worries, the service department called me an hour later to say it was just the battery. WHEW! Thank you Hooks Lincoln, I will always trust you guys with our family cars. At 80,000 miles my 2013 MKZh has only ever needed oil changes, tires and a new battery.

Would not recommend this place to anyone I spoke to the new car manager he was very rude.Said they didn’t have any navigators below $90,000. With me writing a flat out check it would not be $90,000. I’ve been with Cadillac for four years now and will continue to buy their SUVs. I will not tolerate disgusting customer Service. ( and he just works there ) lol . If you’re looking for a American made luxury car I would highly recommend you to go to crest Cadillac. Mines being delivered tomorrow. And new “Cars sales manager” your behavior sickening.

Our first Lincoln purchase was a great experience at Hooks Lincoln in White Settlement, TX. We have purchased from Chevrolet for 25 years and had good service but stepping in the dealership doors with our representative Mark was a new experience. Our trade-in expectations were exceeded without the back and forth that we never look forward to and this was the start of an amazingly smooth transition in to the Lincoln Family. With Lincolns online pre-approval the process was effortless. We purchased the 2019 Nautilus Black Label and Mark explained every feature in the vehicle with ease and left an open invite for future questions. We look forward to being a part of the Black Label Group.Thank You Mark !!! We Love our new vehicle and look forward to driving it for years and it rides like a dream !!!The Crowley Family *

Excellent, friendly service. Robert and Jeff were both very helpful and accommodating. Both knew a lot about the vehicles and provided detailed answers to all of our questions. Low pressure and friendly environment.

Hooks Lincoln took time to get me exactly what I wanted in my car. I love my new Continental. It rides and drives like a dream. It is exactly what I wanted!

The best Dealership I have ever bought a car from! This is my second car purchased at Hooks! They make it easy and treat you like family!

Hooks Lincoln does great work! We bought a used Ford Explorer there and they were able to perform recall work so I didnt have to go find a Ford dealership! While I was there they pointed out that I was only 200 miles away from needing an oil change. I was so glad they saved me an extra trip. The waiting area is comfortable for working, complete with counter space, comfortable chairs, complimentary coffee, and snacks. We love Hooks Lincoln so much we bought a used Nissan there too!

The whole buying experience was effortless. Robert Dean and the guys are terrific. They listen to your wants and needs then find the most fantastic car for you. Awesome!!

Great experience dealing with Ryan at Hooks. Bought new Aviator and totally pleased with the car and with the experience working with Ryan.

My experience with everyone at Hooks Lincoln in Fort Worth was outstanding! This was not at all how I remembered buying a new car was in the past. Everyone was very nice, friendly and helped me get exactly what I wanted in my vehicle. The Lincoln Financing Dept. was also heads above any that Ive ever dealt with in my life. Kudos to them as well! Im very glad I was able to find this dealership in order to make this purchase, and Ill be a customer of theirs, as long as I live in Texas.

Just bought a car from Hooks. I had a great buying experience! No stress and haggle free. Amy and Troy are the best! Everyone at the dealership was very nice. They were very professional and helpful. I highly recommend Hooks in Ft Worth if you needing a car.

Fast and very easy service. I still have one issue arriving from purchase date which is driver’s door. Apparently, the door is fixed as much as it can be and no one sees a problem with the sound when the door closes inside of the car plus wind coming in drivers door and none of this is a problem on the passenger side. Looks like interior wall where it meets may need to be replaced (the door edging). Guess I will have to live with it as service I told me (“It as good as it ever can be fixed”).

Hooks Lincoln is a great dealership. Robert Smith is a great salesman.

What an awesome car buying experience! All the years Ive been buying cars this was the ultimate best. They do it right! The entire staff at Hooks Lincoln welcomed me and made me feel like Im part of the family from the moment I arrived. Very knowledgeable about the vehicles too. Thank you Amy, Troy, Amber, Greg, Kip Hooks and Mr Hooks.

From the moment we arrived we were greeted politely and treated with respect. We loved how the sales people did NOT swoop down on us like vultures. lol. Once we got there, we were matched with a vehicle that had all the features we wanted for the budget we were on. Our salesman Tyler Adams was amazing at discussing vehicle features and relating to our buying situation. He was knowledgeable and paid attention to detail. We felt safe and trustful with Tyler. The finance manager made the deal so easy. We even met Mr. Hooks who greeted us in the office. That said a lot to us. It took away the feeling of just business as usual and made us feel really important and unique. Thank you to Hooks Lincoln staff. We never had a car buying experience so ENJOYABLE and easier than we could imagine. Tyler, again, thank you so much bro!!

Great car-buying experience. Our sales associate, Robert Smith, was very knowledgeable and professional.

Great experience! Jeff and Curtis made the process smooth and had us in and out in less than an hour. Highly recommend!

From the salespeople all the way up to the owner have treated us wonderful, are very knowledgeable about the vehicles they sell, and were willing to work around our schedule late in the evening. Definitely will be getting more business from us in the future! Additionally, they were well prepared having paperwork ready for us making our time there efficient and enjoyable.Also a previous visit to this dealerships service department was the best experience we had anywhere, and was the reason we came back to purchase another Lincoln.It definitely feels like the dealership is well run and the owner values the employees and customers like family.

Here’s my experience with Hooks Lincoln.I’m from Wisconsin & was in the market for a Lincoln MKS. I had a trip already planned to visit family in Justin so I thought it would be a good idea to find a rust-free vehicle in the area & drive it back home. After some online searching I found one at Hooks. I gave them a call & spoke with Mark G in sales, prior to my arrival we communicated throughout the week via calls, email & text, he was very prompt in answering every question I had with the car. He sent me several pictures of the car including all minor exterior/interior cosmetic issues with the ‘used’ car, which was nice.When I arrived, a day earlier than scheduled, he knew exactly who I was & he only had my drivers license to go by that I sent him earlier that week, which was impressive. The car was waiting for me on the showroom floor, which was also a nice touch. We took it out for a test drive, he was knowledgeable with the cars features & took the time answer all the questions I had. After the test drive I wanted to see under the car, which he was happy to bring it in the shop & have a tech put it on the hoist so I could check out the car further. Satisfied with the car we went to his office to make the deal & after that was done he walked me out to the car where he took a little more time to show me a few more features with the car. Once that was done he shook my hand & I was on my way.The very next day I discovered an issue with the car where the volume touch panel on the dash would randomly light & start raising the volume, I’d turn it down then it would turn back up. I called Hooks to speak with Mark on this issue to see if he had any insight, but he was busy with a customer & the receptionist was going to have him get back to me. That was before noon & he didn’t call me back until after 4pm, but I missed the call. Called back right away but he was unavailable, so I sent him a text about the issue & all I got back was “That’s new one on me. I use the volume on the steering wheel. Maybe try a master reset or check the Lincoln/Ford forums”. That was all the assistance I received with the issue, no call or anything further to help with my ‘new to me’ car purchase.After digging online I discovered my model MKS (2013-2016) has a history where the in dash radio/hvac controller (front interface control module) will fail & the buttons will randomly work on their own. I also found Ford has discontinued this part so I can’t even get a new replacement. Mark may have not been aware of the issues with my vehicle, but I’m willing to bet the service department knew about this when they inspected the vehicle for sale & didn’t fix it. I doubt this just happened to fail the day after I bought the car.I knew the car was sold as is, but I was shocked that there was absolutely no service after the sale or concern from Hooks to follow up with anything. Here in Wisconsin pretty much every dealership offers at least a 30 day warranty where if anything goes wrong with the car they will make it right. My wife’s used Acadia I purchased at a local dealership & they took care of me no questions asked with a few issues I had after the sale. I’m 100% happy with that vehicle purchase experience & recommend Markquart Motors of Chippewa Falls Wisconsin to anyone in the market. The only reason I didn’t purchase this vehicle there was because I wanted a car that hasn’t been exposed to salt & the harsh Wisconsin winters.I was pleased with the service I received before the sale, but completely disappointed with the lack service I received after the sale.

The staff is outstanding and very accommodating, diligent and professional. I highly recommend both the service and sales staff. It’s always a great experience when dealing with Hooks Lincoln!

I absolutely loved my experience at Hooks Lincoln! We shopped around and stopped in at Hooks to take a look at Lincolns and Bob spoke with us and gave us every reason to come back to Hooks when we decided to buy and we are so glad we did, Bob was not in the day we went back but he set us up with Mark and Mark was so patient, answered all of our questions and made us feel so appreciated and made it clear that he and Hooks wanted us to be in love with our car and we certainly are! We love it and we will forever be loyal customers of Hooks Lincoln.

**2ND Update- Here we are, one year later. Its time to get my car registered and inspected.There is a check engine light on due to this whole fuel tank issue. I have paid $125 to have someone diagnose it. And now having to either take it to a Dodge dealer and spend a ton of money that I dont have to get it fixed or keep researching and ordering parts and hiring mechanics to try and fix it correctly. I really hate that this has turned into such an awful experience from Hooks Lincoln, since the purchasing process was so easy. I will never do business with them again because of their lack of care on this issue.*Update.. Hooks Lincoln supplied our first 2 tanks of gas for us, so we did not need to get fuel for a couple of weeks. When we first went to get fuel at a gas station, we noticed that the outer ring of the capless gas tank was loose and just laying in the fuel door. We tried to just twist it back on the first couple of times of messing with it, then we finally contacted the salesperson about it. He said he spoke with the service manager and they would not be able to repair it and suggested we find a Dodge dealer to look at it. Jump a couple of months later and now the plastic around the capless gas tank has broken off and we are having a horrible time trying to pump gas into the vehicle. We contacted Hooks Lincoln again hoping they would change their minds and look into it since it was clearly faulty before we bought the vehicle, and since they had to have known since they put 2 tanks of gas into it before we ever had to, and we found the piece just loose in the gas filler housing area. They declined to help us at all, basically saying we are out of luck. I think this is horrible customer service, leaving us with the extra cost of having to hunt down the part and a mechanic, or go to a Dodge dealership where they will charge us even more. Thanks for the burden and the stress, Hooks Lincoln.Easiest car purchasing experience to date. After attempting to shop at other dealerships and leaving unsatisfied, we came across Hooks Lincoln online. The response time was immediate. They answered all of our questions. They did not make us feel rushed to purchase, nor did they try to talk us into something we did not want (like other dealerships). The approval process was quick and painless. Our salesperson, Addison, was great at communicating and getting answers for us if he did not have them all. I am in love with my new vehicle and will definitely be telling everyone to check out Hooks first.

Our engine light stayed on.. One visit diagnosed the problem; part was secured by the next day when they replaced it with friendliness and ease. Great service for which we are grateful.

Awesome Service. Rick the service manager and Nathan did a excellent job. They know how Lincolns work very well.

Robert made this experience a pleasure. Oh and his side kick Curtis. Extremely professional and respectful of your time. Go see them!

Jeff was great. Very personable, helpful, and accommodating.

I love bringing my vehicle to Hooks. The service department is always professional and courteous, and they take the time to do things right. Additionally, they are honest and straightforward about what your car needs and wont sell you on things you dont need, which I greatly appreciate. Go see Greg for all your maintenance needs, you wont be disappointed!

I have been purchasing vehicles from luxury car dealerships In west Fort Worth for 3 decades and Hooks has provided the best service experience.Everyone in the service department is kind and polite.

Great customer service - very helpful and responsive client service. Ken Dawson provided great customer service - never seen at other dealerships before. I will come back next time if decide to buy another car

Service department is so easy to work with. Very upbeat and willing to listen.

I have been looking at the Lincoln MKX for awhile and found one on their website that had the options that I was looking for. I was able to negotiate a price over the phone and complete most of the paperwork online. Hooks Lincoln has a very knowledgeable and friendly sales staff. The purchase process was very smooth and I highly recommend them!

I was impressed. Our salesperson was knowledgable, but very respectful of our time and concerns. No high pressure and no disparaging competition. Simply let the cars do the talking.

My wifes 2017 Lincoln Continental was damaged by running over roofing nail, flat tire, and additional damages. Hooks Lincoln picked up car same day, provided my wife with a loaner, and they were very efficient and prompt in repairing her Continental to her satisfaction. Thanks to Rick and Greg in the Service Department for a great job. The 2017 Continental is a great car, and service from a fascistic dealer, makes an unbeatable combination.Thanks Hooks Family,Mary Ann and Robert Williams