Helpful staff. Lot of interesting goods to browse through! Easy to park.

Very bad experience. Customer service does not exist. Buy a product and you should know the price ??? The employees are not friendly at all and they look at everyone as if they were thieves entering their store to steal their treasures. If you need something better go Menards or The Home Depot.

Hometown hardware stores are important. Everyone should try to use them when possible. Otherwise its off to big box stores everytime you need something quick and easy. Also its nice if you have a question or need advice.

I give this store in due time closing their doors. The only Hardware store in town high priced. Most of the employees are very good and helpful. This is the problem, We took a screen door screen in the have it re-screened. We dropped it off on a Sunday and was told the person who does the screening will be in on Tuesday and he only had one screen ahead of ours and they would call when it was done. Wednesday came and no call so I called and was told it was not done and was told it would be the first thing Thursday morning. Got a call in the afternoon it was done. I was already gone in the afternoon on vacation and told them that I would pick it up on Monday. Went on Monday to get it and the screen was put in so tight the frame would not stay straight and the new screen was already ripped in two corners. I had them re-screen it again. Tue picked up the pathetic loose still ripped screen. No charge wow thanks for the free re-screen the rubber on two corners is one inch short and it so loose I took pictures but can’t post them. And the screen is still ripped on one side about 2” . They were actually going to charge me for two screens 🤬 the one guy came up and said free of charge no idea why the person’s that re-screened even charged us for it. I will be taking our re-screened loose ripped screen somewhat else to have it redone again. 🤬🤬🤬.

They were very helpful nice people 👍

Always friendly and very helpful.

Helpful courteous service. I usually find what I need.

Helpful employees but not a huge selection. I would go here only out of convenience.

First major snow and our snowblower died. Staff picked up the blower for a reasonable fee, dealt with the problem, and delivered it back a day later!! The service is amazing and appreciated. Thank you!

This place is great. Worth going here for the service. They have rentals, good.mix of stuff and its a small business. Shop there. Want to save a nickle? Drive to a big box in Janesville and spend more in gas. Good people great business.

Great hardware store!

They had the right garage door pulley I needed. It made me pretty uncomfortable when the owner belittled an employee in front of us though.

Easy to spend lots!

Great staff.. I still like going to Lowes when I know what I want.. and am not bothered by the dozens of unhappy employees roaming the aisles who never ask if you need something:)) But when you want Real service and friendly people that actually care. You come here. Real Old School retail! Worth the drive every time...

Steve will ask you how he can help you within your first two steps in the door and can generally find you what you need in one minute. We had them fill some helium balloons for a part and weve rented carpet cleaners from here. They have most things that youd expect from a small hardware store. They also have an old guy, Carey, in the back who can fix small engines.

Apparently they don’t like it when you look around, these associates are like used car salesmen. I’m walking through the stores after picking up what I came to get, then this kid actually runs towards me as I’m clearly walking away to ask if I need any help. Unfortunately, he wasn’t able to help me as he didn’t understand the concept I was trying to relay to him. I just wanted a spot light for my flag pole. Then moving on, I’m walking along and I see a product that might fit the bill. I have a lady ask me if I needed any help. I say no thank you. Then she just stares me down as I walk to the register. Not even 5 seconds later, another dude asks me if I need any help. At this point, I figure it’s an inside joke. I tell him no thank you, I can find my own way out and no need to rush me...I’m leaving. What, did I fit the profile of a shoplifter or something?!Well I left for good, you’ve absolutely lost my business. No wonder places like Walmart are running places like yours in the ground.

Knowledgeable folks, very helpful. Funny a reviewer complained about being offered assistance... Be careful, you might be offered help ;)

This is my local go-to place. Excellent service and selection. Friendly but honest help!

Always helpful and great customer service. Stands behind all products and crew is very knowledgeable goes above and beyond to help.

Friendly staff and competitive pricing. Delivery and installation of a new gas range went smooth!

The staff is always very helpful

We used their rentals for a lot of our wedding rentals. Great people! Wonderful to work with!

Dan and team were great! Much better shopping experience than in the big box stores

Great associates helped locate items I came for. Clean store, merchandise nicely displayed.

Great helpful people

Great staff, very attentive to customer needs

People always friendly here

Excellent they had my package still and I was set to go.

Whenever you need a question answered regarding a particular project keep in mind you can go ask knowledgeable people from True Value or take a Gamble and see if one of the college kids can help you at Walmart if they even keep it in stock.

Selection was good and staff were polite. Once had to have a a key copied but it did not work.

No masks. I am super unimpressed and walked right out. Please require masks for your employees and customers!!! It is insane that you’re not.

Very helpful with helping me find the plumbing connections I needed.

Always very helpful. Outstanding customer service!

Great place to shop. Very helpful owner

Helpful and friendly staff, Im grateful this is in Whitewater.

Large inventory and wide variety of products. Excellent support staff

Not good for lumber but for the smaller items they are the best.

Always have what I need or if not, order it or help me find it somewhere else. And they have baby chicks in the spring.

Always helpful, and has what I need!

Great fast friendly service

Prices are a little high but for a small business that is my only complaint

Helpful, local, hardware store.

Always someone at Winchester True Value to answer your question or solve your problem, especially Steve.