Beyond the fact that this company does everything it can to keep customer loyalty. This specific store has been incredibly helpful with projects Ive taken on. Ive never felt ignored or abused in this store. Everyone there has been great help and offers personal experience beyond a rote sales speech. Ill always use best buy whenever I can. Right after the limited selection of local tech stores that is.

Bought a new 43 LG 4k TV. That thing is sweet, oh what a picture.I liked the variety that they had on display. Being able to actually see the picture quality really helped me decide on what I wanted.

Good prices. But it was hard to find an employee to help. When one came along I found out at checkout she had given me incorrect information, so had to go back.The second girl was more helpful and got me the item I needed.I dont like that they are not trained in the products they are selling. They simply look it up on their phone and give the minimum info that is online.They cannot answer any questions that are not general.

Helpful and knowledgeable. Daniel in computers was awesome to work with. He was very patient as well.

As with any store in this chain, the staff isnt always the most knowledgeable. Further training on the products offered would greatly benefit the experience. The idea of a brick and mortar shop should be to offer a well informed staff. With the ever increasing usage of online ordering services, having a staff that cant provide you with the information needed seemingly nullifies the point of buying electronics in person.

The assistant was very knowledgeable and helpful. He took his time to explain about the item we bought.

Is went in to get a birthday present for my son.. Asked 2 employees to help me and they did nothing and acted like I was bothering them. I asked the 2nd one if there was anybody in the building that could help me and he said check with a girl across the store. Fortunately she cared about her job and she was awesome.

This was the first time I had a great experience at best buy. I figured out why when I checked out. The young man that helped me was actually an employee with Google and not best buy. Go figure. He was super helpful and I ended up buying a Dell laptop.I believe the true best buy employees need customer service classes.

I dont even like Best Buy anymore but I was looking for a unique item for cable coax, so I figured I would give them another chance. Someday I will learn. I spent over 30 minutes in there & felt like the invisible man! I went back to the front to let them know I couldnt find help & I might as well been talking to the wall. The last 3 times I have been to Best Buy both in Topeka & East Wichita I leave unhappy with no purchase. There wont be a fourth time. Definately hard to find good, polite help these days.

I need to connect my printer to my new google nest router, a young lady ask me if I needed help, she was part of the geek squad. She googled, how do I connect wifi printers to google nest. She couldnt answer my question because it was a procedure that she told me how to find. She provided me with the best customer service I have every received at Best Buy in the 30 years Ive been going to best buy. I wish I could remember her name but She was a tall oriental lady. I was thrilled I didnt have to replace my old brother printer. Thank you Best Buy employee.

Best Buy is great!!! Please support this business. They are one of the ONLY stores to offer such a wide assortment of truly great merchandise. Staff is always helpful and friendly. Need a TV? Buy one here and it will be the best one youve ever owned. Plenty of experts to answer your questions and no pushy salesman, just honest and helpful employees.

It was not nice standing in line for so long maybe in a little bit older. Then I get up there and the lady tells me Geek Squad is not taking only appointments and I said like that Im just wanting to have my computer checked out on hotspot well let me see I dont know if we have any appointments or not and I said oh okay she didnt have one until they clear the next day and I said no that wont work for me thanks

Big shoutout to employee Liz Gomez. very helpful in helping me purchase a new phone. displayed professionalism, courtesy, patience, and overall pleasant experience. Best Buy is lucky to have her as an associate.

They didnt have the product I needed but went out of their way to help me find where I could get it. Thanks Tristen! Youre an absolute lifesaver. Great customer service.

Always good until I need done service in a department. Then I just go look for Kaleb! Hes 100% management material!

Just went to get an RTX 3090. They were out (but who isnt). They still have a great selection of other stuff.

We were greeted as soon as we walked in and asked if we were looking for something specific. He directed us to the area. We then asked another employee for further information which we were lead to another area. We decided on the products we wanted then asked to have the case opened and then promptly checked out. Top notch experience 👌 👏 👍

Needed to check inside the packaging of a compact fridge before I had it loaded into the back of my car. According to the company policy of Best Buy, the person helping out with the large item will not be able to touch it after doing so. Had an injured wrist, so help was needed.

Store is constantly out of stock. Im always told well you can order online and we can ship it to your house in two days. If I wanted to order online id chose Amazon, have it in a day, and save 5% on my Amazon cash back card. I came to best buy to see and touch stuff.

Quick service. Nice selection of products. Wide aisles for easy movement. Customer service reps got to me as fast as possible.

Depends on who helps you but get good help for good information. We got good help

Good selection of items in store. Decently stocked for the holiday season.

Item I ordered for pickup was out of stock, staff were very helpful in locating a substitute and cancelled order for out of stock item.

We recently bought a new tv and tv stand they had to order the tv stand wich was ok took a week but worth it the staff was nice and helpful the salesmen looked hard for the tv we wanted that wasnt on the sales floor but it was in the back we now have a nice 43 inch tv and stand that can hold up to a 55 inch tv we love our new tv and stand we are very grateful that they had what we were looking for they are just awesome

Had dash camera installed. Tech was very polite, helpful, and knowledgeable. Will highly recommend.

Nice people. Very helpful to find a cable cover and buy a new TV w sound bar.Enjoyable sales experience. Nice selection in stock. Better pricing than sams club.

Our visit to Best Buy was great! The person that helped us was very good and informative about what we needed for our technical issue!! Plus assured us that it would help!! It did! Thank you!!

Great experience. The cashier that assisted me with the purchase of my two chrome books was very friendly and helpful.

Best Buy is a great store with a lot of great things.You can get anything from speakers to a TV to a new phone and everything tech in between. The prices make sense and are logical.The one bad thing Ill say is how little Samsung accessories they have compared to Apple. Apple has 3 designated isles where I think Samsung had half of one.It makes it harder to find decent Samsung tech in Wichita, and Id rather not get cases from the Verizon store.

Bought a radio and had it installed by Dylan P.. Dylan is the best there is and is a pleasant, knowledgeable, young man with great customer service skills!

I exchanged a mid-size/compact fridge that had cosmetic damage I had ordered online, at the Best Buy on Rock Road. I was told according to company policy we could not open the new item in store to make sure it was not damaged. So before I had them load it into my car, I wanted to open it since it was outside the store (and I live quite far away). I opened it. The person helping refused to help load it afterwards, stating they could not touch it or help anymore according to company policy. I told them I had a disability which made it difficult for me to load it. They again said they could not help and walked away, leaving me to try and get it in my vehicle. Wrist is not doing so good now.

I been shopping at Best Buy for over 20yrs and love the service the quality and the way they back there service and products. The plans they offer for Geek Squad for me is awesome and worth the price for me. Happy to do business with them every time I do business. If its electronic I come here first.

I always enjoy my visit here! If the person that helps me can not answer my question, they know who can and seek them out. They are out of a product I want, it gets ordered for me. I just appreciate these people so much!!!

Great selection,staff wasnt very knowledgeable

Customer service was nice. But felt like I was followed though the store. Store was also dark way darker then needed . Hard to see prices and items and shelfs

I went in to have the geek squad look at my computer, because I wasnt getting my emails. Had it fixed in minutes. Thanks.!!!!

Great customer service! They were able to answer all my questions. Boyfriend dropped off a laptop to be looked at and I bought the keyboard I was looking for at a great price! It was very clean and they took extra precautions by sanitizing counters after every customer at the register.

Great store, great location, just always out of what I want... Went to exchange a controller I had a warranty on and they didnt even have one within 100mi. Then made me buy a new warranty after sending a replacement.

I went in looking for a specific microwave. They did not carry the one I wanted. Found one that was smaller but wrong color. The salesperson suggested another brand with the same specs. I asked the price. It was $ 300. More than the first one. I asked why but they guy didnt have an answer. I finally convinced him it was because it was a convection oven/ microwave not just a microwave. I am always disappointed with this store.

Nice electronics you can find in here. The best part you can order online and they will send it to your house at request

The staff were attentive and friendly. James, Windows Certified, was very helpful and informative!

Service was fast and friendly. Needed to return an unused gpu but was opened from packaging. It was unused because right after I opened it I found the gpu I was looking for and bought that instead from the manufacturer themselves. I took the other gpu in for the return and even though it was unused and no scratches were on the product, all I got was store credit. I dont know if it was a store policy or at managers discretion. Either way, I have some credit to spend at the store in the future.

Very helpful and friendly sales associates.

Good place to go got my new keyboard here

Always have what electronics I need. Employees top notch.

Nice store, friendly staff.

Bought a Soney TV, we told the sales man we didnt have internet. We cannot screen mirror to the TV. Now it is to late to return it. NOT PLEASED WITH BEST BUY!!!

Best place to buy electionics is Best buyName is it self explains well

Ordered on Amazon.. but picked it up at Best Buy... courteous and quick! Professional all the way... Im happy!

Super cool. People even easy to boost from as long as u have a magnet lol all in all great store

Everytime we go to this store the shelves are emptier than the time before. Why sell Android products if you dont carry the cases or screen protectors? Not to mention trying to get help anywhere is like looking for a needle in a haystack. Target has more electronics than this store. This store is on the way to closing its doors, for sure. Sad. 🥴

Good selection of sporting goods and clothing.

I went in to exchange a corsair scimitar elite (gaming mouse) I had bought because I did not like it and wanted a different one. When I got there there was 3 people waiting in line and 1 attendant at the customer service desk. Within 1 minute 2 other employees came over to assist and i was helped by a lady. I told her i wanted to exchange my mouse for a logitech g600. she said ok, you can grab the one you want from the shelf, then directed me to where they were. I walked to the shelves, only about 10 steps behind the counter she was helping me at, and saw they did not have the mouse I wanted in stock. I went back to the counter she was at but she was not there, nor anywhere in eyesight. I waited until the other customers had been helped (about 5 minutes) then a different gentleman helped me. I explained the situation to him and said I didnt know where the other lady went but she has the mouse I was returning. He couldnt find her but did find where she had stashed the returned mouse I brought and continued my return process. Since they did not have the logitech g600 in stock I asked for a refund so I could order it online (which has it in stock). The gentleman said he could order it now and would be at my house within 4 days. I was thankful he was able to quickly refund the amount and place my new order quickly. Final thoughts, I was pleased with how quickly I was initially helped when entering the store, although, halfway through my return process the person helping me was gone and l was very irritated. The 2nd person did an amazing job of making me feel like a valued and respected customer. Everybody was friendly, (even if not the most attentive attendents) and the inside and outside of the store was clean.

Employees were friendly and knowledgable. Good customer service.

Staff was absolutely helpful and friendly. The store had in stock what I needed. Easy peasy...in and out...got what I needed and left. Nobody hassled me or was trying to sell me anything I didnt need. Great experience!

Good service and the employees were very helpful

Very helpful instructing on my phone. Then I bought an air fryer!

Took awhile to get noticed by salesperson, but after was very courteous and helpfull.

Good store just out of stock in alot of the computers and parts

Attentive sales people, polite. Some dont exactly know what we wanted to know. But all in all, a good visit. Item was in stock

I went to best buy store to buy a hand vacuum but I didnt find it. But I saw other thing that my kitchen needs, a food chopper so as didnt get the vacuum so I got this one and I happy cause I need it and I like thanks😀

Do not buy anything from BestBuy with cash unless you want zero support after 30 days. Their system does not hold information on cash transactions past that point.

Curbside pickup is super easy and quick!

I tried for two days to visit with a sales associate about purchasing a scanner that would be compatible with my laptop. I have boxes of old photos to scan and share with my family. Its a 45 minute drive one way to either Wichita story, and I needed to visit with a sales representative before making the drive. After making 21 phone calls using all the options the automated system would allow and holding for at least 10 minutes each time, I gave up. One star for their products, zero stars for customer service.

I enjoyed the times I’ve come to this store to purchase. Very friendly staff waiting to help, made shopping easy to get in and out

I like the store but didnt get the usual good customer service

It was great. Eric B. In computers did a great job too. Ill be back to grab another computer Eric & the service plan.The geek squad service plans are fantastic. Have always taken care of our computers

Didnt have anything I wanted theres nothing there but a bunch of stuff thats all just stuff

Always a good experience. The kid that helped me with some computer stuff I had to buy was very helpful 👍👍

Love this place. Everyone is so helpful and knowledgeable. I like that there are Samsung and Apple agents on site to help answer any question.

Large store and helpful staff! Everyone is very friendly and more than willing to help with anything! Some departments are more limited than they have been in the past, but still offer a wide variety.

Great customer service. Kaitlin!!

Overall a good experience. I commend them for requiring masks for everyone. They could improve their customer support and service. Their warranty policies leave a lot to be desired. Its a good shopping experience anyway.

Fixed my wifes new phone, great service

Store cant answer phone, wont help customer in store, because they are all on the phone, (that I cant call)I would have waited for help, but cashier couldnt get attention of anyone, because they were on the phone, customers cant call.

The team member who helped me made sure he could find what I needed and also was able to do a price match with the price on Amazon

We always go there for all our electronics wheather buying or getting repaired.They are the Best.

Our Microwave decided it did not want to work and given it was only 6 months old called and was told an approximate time to be there. Straight in no line, swapped out the old one for a new one. Less than an hour after leaving home the new one was installed. Great experience. Well done Best Buy

Wont honor prices. Rude workers and wont help you they just walk off instead of helping you

I live out of town so I call before I come to Wichita so I dont waist a trip. Today I was looking for specific tablet to come in and buy. It took an eternity to get anyone to answer the phone who simply told me she didnt know if they had one and put me back on hold. I had other stuff I was working on so I turned on speaker phone and continued with my task at hand. After FIFTY FIVE MINUTES I could hear the line pick back up with talking in the back ground then the phone being hung up! Best buy, you just lost any and all future business from me.

Honestly I set out to buy a new smartwatch here and was disappointed with the selection. Its definitely not what it once was.

Easy to locate what i needed and employees were very helpful.

Tristen was very helpful & friendly

This place is a junkyard. Fred Sanford has better junk than best buy!

Went looking for a powerful laptop and an associate found one in stock not on display and was out in 5 minutes

Couldnt find my account even tho I have a card. Walked out without thier product. Will be buy elsewhere.

The staff there is very informational. And very helpful.

Very nice place to shop, People are very helpful with the customer!

Helpfull staff, I enjoy this best buy.

Just need to close the store. Its pointless to have 2 stores with a majority of shelves empty. Tablet accessories shelf was completely empty. If your not going to stock your store, then why is it open? Im sick of the online excuse. If everything is online then why have a physical store?

They need to put a sign at the product displayed. When the do not have it in stock. That product is what the customer wants. If they see it there in the store.

I have to put a star or I can’t post! But I give them zero Stars! Ordered last Friday for curbside pick up, website says 1 hr wait time. It’s been 5 days still no item, called multiple times. Have no answers to why my order still isn’t ready for pick up. Called canceled online order, customer service did a store buy and said that the item would be ready for pick up today( 12-23-2020), still no email for pick up information! Never ordering from bestbuy again. Disappointed in the service we have received.

Good staff west side hard to get into.

They are wonderful people who help you!

Staff is helpful, polite and considerate of us senior citizens.

They always have the latest cellphones and accessories, its refreshing to walk in there

Helpful staff gave valid suggestions for DVR repair thats not on site!

Sales person was nor knowledge about product and very rude.

Went in to buy a new radio for my car and get it installed. The lady there told me I could get one for $99 and up and get free install included so I did, then she said I will need a cable harness and a adapter bracket so the radio would fit. She seemed confused about whether I needed the harness or not so she talked with her manager and they decided I did not need it. They didn’t have any openings for install at this location but the following day had an opening at the store in west Wichita so she made me an appointment.I got there before my appointment time with the radio and bracket and walked up to say I was there for an appointment. The tech looked at my parts and said I would need the harness for him to install the radio and was very apologetic saying the previous store made a mistake. He said he would order the harness since no one keeps them in stock and ship it to my house. He said I could take it to any Best Buy location and they’d install my radio. I left rather disappointed and a few days later got the harness. Since then it appears they’re strictly doing “appointment only” and everything is backlogged at least a month. Meanwhile I have this useless radio and parts I spent over $150 on in my trunk and when I call Best Buy they don’t even pick up the phone.TL;DRAfter now two negative experiences at a Best Buy, despite being someone who grew up going to their stores, I will be taking my business elsewhere.

Joe helped me out today with an SD card problem. He was really nice and very knowledgeable. He even took the time to insert the SD card that I had in my phone to see what the issue may have been. After todays visit, I can stop searching for SD cards because I now know that my phone is the problem.