The customer service on the phones was horrific and after being on the phone with them for 45 minutes being bounced here and there with no one knowing what to do I was sent to the store. The lady manager said that she was not able to print my receipt but the man did not understand why she was saying that and quickly printed and got us ik n out way. I only give this rating a 5 because of him.

Awesome place to buy Craftsman tools a lot of yard Hardware Appliances good old household stuff very very reliable. Excellent customer service with the workers that are there very welcoming and greeting. Very open to help you find anything that you need very satisfied with their customer service.

Very disorganized, but to be expected. Closing for good in a few days.

Sears... Good people. Great Tools. You can never go wrong with Craftsmen. Most Craftsmen tools have a lifetime replacement guarantee which is fair for the price. Clean store, amazing customer service, and the selection is out of this world.

If i could give a 0 stars, I would. Bought a wedding ring set, and within the first year, had to take it back 5 times for repairs. Finally had had enough, and was given a number to call as I was told that they cant replace the set. Three different numbers later, a month of calling to hear, You will get a call within 72 hours,and then being told that the store manager is not responding to the emails and its their decision....Lets just say that they will never get my business again. Shame as they used to be reputable and sell good merchandise.

They had my items in stock! Sales staff very friendly and willing to help any way they could. I purchased craftsmen again. Last lawn edger lasted 12 years. Im satisfied!

Great Deals! Got a beautiful dress for a great price. Everything is 30 to 40% off. Sad that theyre going out of business

I like going to Sears at Towneast Square in Wichita but 85% of the time the Store is so Hot that I dont stick around very long. I have bought all our Major Appliances at Sears for Years and last Year our Dryer went out in October and November our Washer went out and I always go to Sears. I just wished that All Appliances and Brands was made to last longer then they do.

Good deals going on with lots of discounts. They price matched their online price plus gave me lots of points & coupons! Staff was friendly!

They had what I wanted! The guy I dealt with was very nice. He was nice enough that I would choose to deal with him again if I could. With him, there was NO high pressure sales at all.

I am soooo sick and tired of the sales associates forgetting to remove the ink security tag from purchased items. Someone needs to write a program into their check out software that doesnt let the sale proceed without verifying that the tag is removed. A simple fix and much better customer service. Im pretty much done with Sears.

Im sad they are closing down. They have the softest blankets. My 1yr.old and 7 mo.old grandsons love them

Tried calling 6 times during lunch on a Wednesday, which is a slower time according to the website. I tried different departments. No one answered.I ended up just going in after no luck with the phone to swap out a shirt that was too small that had been gifted to me. After discovering that they only had two people working there, the woman at the counter returned the shirt and said, “Well, I just hit the wrong button. I can’t give you a gift card so you will have to call the person who gave it to you and get the money from them.” No apology and no offers to fix it. I am done with Sears.

Very poor customer service. I would not recommend Sears to anyone. Got the run around for two days on the time a technician would arrive to fix a dryer we bought from Sears 9 months ago. The technician never showed up and the 4 customer service people we spoke to on the phone all said the technician was on his way. One customer service rep tried telling us that he had already been to our home. Another one confirmed that their was a note in their system that the technician was not able to make it. We are highly disappointed with the quality of service we were given as customers and on our appliance.

The staff was not the nicest, seemed like the guy hated his job at the checkout, got over charged, check receipt right away, I didnt, clearance prices are good. My daughter pointed out what appeared to be blood on a display matress, and not a little bit that was hard to see. Pretty run down place

Going out of business sales going on right now. My daughter purchased a new washer and dryer with 40% off. Very nice set!

Got an okay deal on a fridge scratch and dent but it was like pulling teeth high pressure sales I love Sears but I can see them going away soon they dont even sell hot water heaters anymore

Sent a third party that attempted installing a broken (new) Maytag dryer because the got stuck in my yard we found that the dryer was broke upon delivery! After the third party trashed my yard no one has called to attempt to appease or explain next steps. Amazingly disappointed and will not be doing business again! As well, have tried contacting the store manager and had no response.

So my fiance and I were in this store shopping for a mattress for our apartment. We are young. But none the less we were wanting to buy a good mattress. As we were trying different mattresses the lady attendant was extremely rude to us saying actual customers were wanting to look at the higher end mattresses and that we needed to leave.I could not have been more offended at the poor service there. Just because we are young does not mean we can not be treated as an actual customer and told to leave just because we were trying out the mattresses. I will never return

Good bye sears thanks for the awesome over priced discounted floor model fridge its the best fridge weve ever had

Absolute worst return policy of any store. I bought a coat at the end of September but it wasnt cold enough to wear until October 31st. I put it on, way too big, I must have grabbed the wrong size. I went to return/exchange it...but because it was 33 days since purchase (3 days beyond their 30 day policy) they wouldnt allow me to return or exchange it. No discussion, no leniency, no apologies either. Well, I wont be returning to Sears!

Im going to really miss going to Sears! Its the only place I know thats so customer service orientated that a customer will want to return numerous times for other products that can also be purchased at Sears!

Good deals since they are going out of buisness.

Great employees and rewards deals and points are awesome to return to buy more items

I dont like is not appealing how they have it organized

Store needs updating bit still good products and helpful staff

They are looking better ....still not much staff if you are in a hurry

Barebones minimum stock nobody around when you need them Sears is failing bad. I think Im going to get my tools from Lowes from now on

Great place customer service great and service dog friendly.

Sad to see Sears closing. Great deals on dress pants, base layer long slv shirts & racks/shelves

I bought 2 pairs of girls dress shoes. the first pair was missing the prong on the buckle, and I exchanged them. Replacements are already wearing down and shes literally wore them a handful of times. The 2nd pair the elastic completely pulled out from the shoe during 2nd time wearing them. I took them to store but they had a 30day policy, and it had been 32 days so they wouldnt exchange, even though you could clearly see it was a manufacturing defect and they looked new still. I will never purchase shoes here again. Very disappointed. Not only that me and the lady in front of me waited for about 5 minutes while her and the customer in front of us complained about their job (he obviously worked there as well but was off).

Great deals now that they are closing.

60% off on shoes. Great deals.

Looking for a mower part. They were closed until 2. Waited and they had it!

Very sparse supplies in many areas of the store.Staff were helpful.

What a terrific shopping experience.

Almost closed not much theyre sad to see it go

Strore closing price very good

Lots of good deals and friendly help

Standing at the checkout counter waiting for help as I type this. Might have been faster to go somewhere else but Im waiting on a repair.

No problems. Thanks

Not a lot people there shopping was easy not much of a selection though

Wow we just watched the numbers go down down. For sure shop here again, due to the savings that just happened. Thank for help the holidays out.

Was helped with a mail order return by James in tool department. He made it very clear that he would rather not be serving me, and let me know that in his department they work on commission. So basically, he was losing out on income and wasting his time on me. The thing is, 2 different workers sent me to him when I entered the store and didnt know where to go with my return.

Not much left. Sad to see it close down. :(

Sears is not Where America Shops Anymore. And thats very sad.

Still good quality at good prices

Customer service is nice, they are slow on things but they do try and help you with whatever it is you need help with.

So sad such a important piece of our history is going away.

Was looking for something, asked for help from two separate associates, STILL it was too much for them to walk me to something that I had to search for. It was back in a far corner.Thank you for wasting my time!

Satisfied because the item was three days after the 30 days return policy and it has not been open has not been tampered they denied my return which is a bunch of baloney

Going out off business sale. Kind of a mess but great prices on what remains.

They are closing so everything is on sale whats not to love

Nice place.

My husbands try to get a jobThat but he did get it

This store will be leaving Wichita soon Im very sad to hear that!

Liquidation sales start tomorrow, closing mid-march

Friendly and very helpful

I called five times to multiple departments, including customer service, and not once did they answer. Its literally customer services job to answer the phone and talk to customers and they cant even do that.

Tools are limited on variety, overpriced and priced up to mark down.

Great deals.

In and out quickly, not to busy

Hate that theyre going out of business

There ia nothing there

Great prices on everything

Store closing. Dad

It’s kind of disappointing They don’t have many associates there to check you out once you are finished, however they have some great deals!

Sad to see it go

Its an all around store close to home

The hole place is sad getting ready to close no good deals still they said liquidation is next Friday will check then again

Sad to see it leaving

Bare shelves, no organization. Huge discounts on craftsman tools. Store was dirty and overly hot.

They are going bankrupt for a reason

Great store

Great products

Low on merchandise, closing store.

Nothing good now

It’s ok

Love this store

Good deals

Sad store closing

Over price on tools

Ton of stuff to buy

Had what wanted

Dying business

Price is right!

Very helpful

Dying brand

Good

Horrible experience

Efficient

They suck........

Store closing

Good

Went in for appliance cleaner

Like shopping at Sears

Friendly staff.

It is very good app I recommend that you download it I give it 5stars

Very good 👍

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