Two gentlemen at the counter was very helpful and was very polite and friendly. They were having a hard time with my transaction since I was exchanging two boxes that I purchased from a different U Haul dealer. They managed to make the customer satisfaction their priority and did an awesome job with the small rush of business they had at that moment. I’d definitely recommend going to this location rather than going to a U Haul dealer to get your shipping and hauling needs accomplished. Very happy with the service!

NEVER rent from this dishonest manager! Water from a brief rain poured into our truck when I moved my disabled sister back to Kansas, and we arrived to a soaked floor with wet mattress and everything else on the bottom layer. When it was unloaded we saw a gaping hole where light was coming in, and we showed that to the two young men who checked us in. They could see the light coming through the hole even without closing the rear door, apologized for it, and gave us information on how to file a claim. We followed all of the claim procedures, only to find out it was being denied because THE LOCAL MANAGER said it passed his waterproof test before he sent it out again. When we went to the store, where the two young men were, he conferred with them and STILL refused to make it right - using the excuse that I needed to contact the U-Haul I rented from in Reno, not him. He also told me that the company hadnt reported any other problems with the truck - IT HADNT RAINED YET! This was not just negligence, but intentional deceit.

Great place to store! They have everything you need to make your move smooth. Appreciate the good customer service!

Super helpful and fast.

We were coming in from Montana to pick up a car trailer to rescue our kids, who were stranded outside of Oklahoma City. The National Call Center had sent us to the wrong U-Haul site, but they were able to get us poor, lost folks to the right location. Everything was perfect... they even stayed open a few minutes later to make sure that we were taken care of. It was very much appreciated!

Should be 0 star The manager of this place is the worst person in Kansas. I will never go back. Im not sure how they get away with a manager talking down on customers. I will never be back. Jason Larkin is the worst.

Yet another store that can’t answer their phones !!!! Like come on ! Iv called 5 locations in town

Took my order on short notice.

We want to this store to rent cargo van and the man who was there and he’s supposed to help us ... he was yelling and shouting at me where never going back to this store

Ive rented and moved with this facility for more than 10 years. Most of the time, it was out of the way for me to rent and haul from them, but the service and storage quality I experienced over all these years has kept me faithful. I appreciate all their kind help and hard work. Thank you.

I am dead serious when I say NEVER rent from another location in Wichita except this one...EVER!I have used this location for the last 10 years. I just rented a 14 truck and car trailer to move out-of-state and they were exceptional as always. I moved dates 3 times, decided to pickup the car trailer on the day I left and switched my drop-off location and they met my needs with a phone call always being answered and a no problem, its taken care of response.Im not sure why the reviewer below left a 2-star when it ended with everything worked out. He probably isnt smart enough to understand that uHauls get trucks dropped-off from hundreds of locations around the world and of course they need to document the truck if it has dings but runs just fine. What else would you expect?I bet he didnt realize that most wouldnt take an hour to go over every damage to the vehicle they are about to rent you. idiot.My roommate just went against my advice and rented at a closer one and his truck wasnt there when he arrived. big surprise?I have never worked for any uHaul but had to write this review since most people just write negative reviews and rarely take the time when total satisfaction has been met and exceeded.I just hope I can find one this well managed in my new city!

Horrible customer service I have rented uhaul to use numerous times . And went to this location. The guy Jason larkin is very rude and talks to customers with disrespect. When asked for the regional managers phone number and contact he refused. There are numerous complaints about this employee who works at this location. I would never rent from there again.

My phone number was put into the system wrong so I called to confirm the day before pickup since I had not heard anything, no big deal there. When I set up my reservation I was told to pick up at Pawnee and Oliver in Wichita, KS. When I called this location to verify the day before I was informed again my rental truck would be ready to pick up at that specific location at 8 am. However, when we showed up we were informed we would need to drive another 20 minutes out of the way to where my reservation was, moving is always stressful so this was the last thing you want to hear on move day. Since we were not familiar with the area and trying to avoid major traffic this route caused we asked why I was confirmed twice I would be coming to that store if that was not the case. The General Manager at the location acted as if he could care less about our issue and we had to request him to look up somewhere closer (unfortunately there wasnt anywhere closer without major road ways, or so Im assuming). Out of frustration I asked why was repeatedly told this location and then not even notified ahead of time if it had moved. He had no answer but to say he never tells customers they are gaurenteed a pick up location. Through all the emails I received I was never told it changed. Lack of communication and poor customer interaction. The location we wound up using for pick up was a major improvement from the original.

Sean,Wade,Keaton,Karsten are all great employees, even the upper management is good.Except the General Manager Jason Larkin, he is a complete dunce. Customers leave the place of business because of him amd his bland demeanor towards people.

I have always used Uhaul. I have never had a problem

Very professionally friendly and courteous! Highly recommend for fast and easy service!😊

Ive had multiple problems in the past with uhaul and today the guy at the counter refused to let me rent a truck because I couldnt give him a local address. I will never use uhaul again, Penske FTW

Rented a 17 for half day, fast paperwork, nice young men and a clean place. Very satisfied.

Good service. Pro staff. All inclusive location.

Great customer service. The units are kept clean and secure.

Great service. Staff was friendly even though they were extremely busy.

Excellent rentals for your moving needs!😁

Everything went smoothly from reservation to returning the truck.

Full service truck rental. Affordable.

Salesman looked like he was stoned on pot and kept pushing card reader and not letting customers reply to prompts was in hurry to get customers out the door would not answer any questions would not go over the damage on truck before releasing it to me.

They didnt have the truck we originally wanted but set us up with a reservation nearby

Showed up 20 minutes till clothes they refuse to fill my propane tank because it was raining earlier I asked him you guys close 20 minutes early he said all its cuz of rain thats why little upset about that man then the dude want to stand out front like hes going to intimidate somebody

Easy pick up and drop off of trailer

Great service and equipment.

Not the friendliest nor the most knowledgeable staff

Rented a truck from them a few years back and their truck had a blow-out on us because it had the wrong sized tire on it and was not properly inflated...also when having them install a hitch on my vehicle they did not put the panel in the trunk back together and they did not reattached the muffler so there was a rattle...when I took it back and asked them what the rattle was they said, I dont know, its YOUR car ...when I got home I crawled under and noticed the muffler was hanging and I had to fix it.

Thanks again guys

Very helpful and patient

Reservations are meaningless here.

Great place

Fast and friendly

Staff slow and inept

Mediocre customer service

Great !

Convenience

Needed a truck

Very good deal