Ca
Capitol Chrysler Dodge Jeep RAM
1520 W Main St, Willimantic, CT 06226, United States
Comments
To
Review №1

Bought my truck from here several months ago and I couldn’t be happier. People from Rhode Island, want to get great deal, go see Jimmy the Greek, and the staff at Capitol. Not only did I great deal but a warranty and great truck. I will look here first before any place close to me.

My
Review №2

Staff is friendly and very efficient. I was in and out in about an hour to purchase my vehicle. Space is super clean and has a very modern feel. Wanted to order some floor mats for my car and the parts department actually had them in stock! Walked out with a car, new floor mats and the sales gentleman, Tony installed them in a super reasonable amount of time. I dont typically like to spend my time at the dealership but in this case it was a breeze!

Sy
Review №3

Tim Simon was excellent. He is very friendly and I’m leaving the dealership with my dream car thanks to him. They had a great selection. Highly recommend capitol Chrysler Jeep Ram and you must ask for Tim Simon.

Ti
Review №4

I cant thank the Capitol DJR team enough! They made me feel like my familys safety was as important to them as it is to me. Jamey was patient and friendly. She made my car shopping experience fun, no-pressure.

Er
Review №5

Ive been bringing my Jeep here for years to have oil changes done along with other maintenance work. Every one is always very informative, nice, and I get the feeling that theyre NOT trying to pull one over on me because Im a female! Thats hard to find in the automotive industry! My only complaint is, this oil change I waited for 1 1/2hrs for it to be done and I wasnt told the price had increased from 3mons ago! But, this is no reason not to go back! Theyre a great dealer! Thank you guys for taking care of me!!

Ja
Review №6

Dont go anywhere else. 10/10 reccomend Capitol Garage.Ask for Tony, he is a gem 💎 He is transparent, listens to whats important to you and makes sure to get you in something you love! He was kind, honest and professional. Also, the big boss Jamie is very kind as well! Everyone on the sales floor was very attentive. Wonderful place to finance a car!Thanks again Tony! My kids will be in a safe, reliable and great looking SUV because of you.

Do
Review №7

The people in the service department are outstanding. The courteous considerate, helpful, polite, show you physically what they found. Gary is and awesome person in the service department. He treats me with a respect

Lo
Review №8

I had a great experience at Capital. Brian in Sales was a nice person who explained to me in detail each step of the process the entire way through. Thumbs up to the finance department! They found a bank with a significantly lower APR, as long as I bought the warrantee on the car. Monthly payment same, but having bumper to bumper coverage for the next 3/36,000 is a plus. I feel like I had a positive experience over all. Thanks team Capital Chrysler, Dodge Jeep RAM. Smiles.

Ru
Review №9

My wifes lease was coming up and weve been looking around.. We considered several CDJR stores in our area. We visited a couple of the dealerships websites. After considering several factors (reviews/reputation, inventory, price). Were glad we chose to take a little further of a drive than planned. James, Stan, and the entire staff were really great. It was a pleasant environment & experience produced by genuinely nice, caring, and professional people. As a former automotive consultant. I can personally say, with the upmost confidence that youll be hard pressed to find another dealership at their level. Well most definitely refer anyone we know to take the 1hr 15min drive like we did.

St
Review №10

Great dealership. Employees and management were top notch! Got my truck order in asap. Father was so impressed he bought a truck next day and were great to him as well. Highly recommended.

Am
Review №11

I highly recommend capitol they have an amazing staff they worked for two full days trying to make sure they got me into my dream car I cannot thank you all enough for making this happen for me I really appreciate you all!

Mi
Review №12

Checked the Capitol Garage web site for oil express service. Web site indicated that they offer express oil service. Drove down there only to learn they do not have an express oil service. The gentlemen at the service desk said they couldnt perform the oil change and that I needed to make an appointment. Very disappointing needless to say. Is this deceptive or just incompetence?Just saying...

Mi
Review №13

Great service. Friendly staff. Definitely recommend.

Mo
Review №14

I absolutely 💯% recommend Capitol Jeep! They were so patient and helped me find my PERFECT Jeep! I couldn’t be happier with their service and their commitment to ensuring my satisfaction. They gave me a great deal and I think they all deserve a pay increase or at least a bonus! Thank you so much again especially Al and Jimmy for all of your hard work!

Ch
Review №15

Great experience from receiving a quote to execution of work. They even booked a rental for me and handled everything. Rachel in service was great! Thank yall my truck is running top notch once again!

Pa
Review №16

Capitol Chrysler is an excellent dealership with fantastic customer service. I worked with Nick from the sales team. He was prompt with his responses and went over all the details very thoroughly -- hes even been great post-purchase. The whole experience was seamless and painless. I would highly recommend them.

Ki
Review №17

Abysmal would be too high a rating for this business . Test drove a vehicle on a Saturday, put a down payment on it to hold it,, and was told the vehicle could be certified and ready by Monday. Deferred pick up until Wednesday as I work Mondays. At 8 pm Tuesday night got a text from salesman stating I apologize, we cant certify the vehicle. Went to pick up my deposit check on Wednesday ( instead of the vehicle I had anticipated driving home in) and, after being told my check was in the safe and we are getting it by a manager ( after waiting 20 minutes after my salesperson went to retrieve it) it never came. Another manager, Jamie, told me they would not give it to me but, instead would deposit it, let it clear & then write me a check....eventually saying it wouldnt be drafted for 10 business days ( despite the fact they blew the deal by refusing to certify the vehicle, sold me nothing, and provided no service ) AND confirming my check cleared my bank after they had cashed it the day before.Leave $ with these folks, broker a deal with them, and expect to have to fight them tooth & nail for your $ back or what you paid for.Cant even imagine trying to get them to service a vehicle.All I can say is RUN & WARN the others.....buyer be VERY WARY.

Li
Review №18

Excellent service! This is where I will be taking my car from now on. The office staff is great! Very friendly and made me feel welcome!

Ja
Review №19

We had a wonderful experience at Capitol Dodge!!Jacob was our sales associate, and was a joy to deal with. He was helpful, and very knowledgeable about the truck I was looking for. He spent the entire day with my wife and I. Not once did I ever feel rushed, or pressured. I drove off the lot same day with brand new truck. Thank you!

Da
Review №20

The best car buying experience Ive had in my 40 years of driving. Sales person was very patient and accommodating

Am
Review №21

From start to driving home with my new Jeep, the experience was exceptional. Emily was personable and knowledgeable. She was able to answer my many questions regarding the Jeep as well as finance questions. Kudos also to Juan and Jaime for getting everything in order, going above & beyond and making it a comfortable car buying experience. I will return to Capitol for service and my next Jeep purchase!

Pe
Review №22

I will like to share my experience with the personal in this dealer. great service, professional and reasonable pricing any want who needs a car this is the place to purchase you will be in a carWITHIN a MINIMUM OF TWO HOURSIll recommend .Thank you to the all the team in capital Chrysler

Mi
Review №23

I have 5 vehicles serviced here and they always handle everything professionally. Getting a courtesy ride from the dealer home is also a huge help.

Jo
Review №24

Jimmy The Greek (Yilmaz) was very pleasant and easy to work with during the purchase of our new Jeep Gladiator. All the details were done over the phone and the Jeep was ready and waiting for us on pickup day, exactly the way we asked for it. The sales team at Capitol Chrysler Jeep were all very pleasant and we felt good about our purchase of a new Jeep, rather than that terrible feeling we usually leave a dealership (Herb Chambers Millbury MA) with. I would absolutely buy from Capitol again.

Am
Review №25

I recently bought a car at Capitol and it was easily the best experience Ive ever had purchasing a vehicle. From the second I arrived, the staff was more than accommodating. They offered me anything and everything, and truly made me feel like a valued and important customer. Nick, who helped me throughout my visit, showed me an excellent test drive route that went through a variety of settings to see how the vehicle performed in each way. He worked with me all afternoon to get me the numbers I felt comfortable with. I couldnt believe it, truly, how dedicated and kind he was through the entire experience. Many of the other sales people checked in on me and congratulated me as I went through with the purchase of my new car. Nick stayed all afternoon, even into the evening, to make sure I could drive it off the lot that day. I bought from out of state so some of the paperwork took more work, and he never hesitated to get it all done for me. He even helped me figure out all the new features that were new to me before I started my drive home. Cant say enough good things about this place. Thank you!

Ju
Review №26

Not impressed. I had a 7:30 am appointment and they were not ready to take my vehicle until 8 am. Didnt apologize or attempt to do anything for wasting my time. Otherwise actual vehicle service was adequate

Ju
Review №27

What a great experience! I have been wanting a Wrangler since I was 9 years old! I finally pulled the trigger when I found the perfect one and couldnt be happier! Jimmy the salesman made the experience exciting and fun! Jason in finance was great! He thoroughly explained all the paperwork, got me a GREAT RATE, and made me laugh whole time. The whole staff team is awesome and made me feel at home! Emily was so sweet and even bought me a dunkin while I filled out my paperwork! Highly recommend!

Sa
Review №28

I cant say enough great things about my experience at Capitol. Nick is hands down the best salesman Ive ever worked with and he made the entire process so easy. Everyone is friendly and helpful. Ill never buy a car from anywhere else!

Ma
Review №29

Possibly one of the worst communication experiences Ive dealt with a dealership. Have had an ongoing issue with my vehicle for months now and still dealing with the back and forth leaving me carless until the issue is fixed. No help in lending a rental of any sort. Making my daily schedule increasingly difficult merely for work commute. Getting in touch of my salesman proves to be almost impossible, coincidentally now that the car is mine. Leaving a very poor color of how business is done here. When finally in touch with a person there, it feels like nothing but empty promises and telling me what I want to hear just to get off the call. Its incredible how poorly this is all being handled especially seeing how raving reviews are for this place. As stands, I would not recommend business with this place with any of my peers unless in search for headache and frustration.

Mi
Review №30

I recently was looking to get out of my car and into a lease. I had shopped around at a few places before I went to capitol. I wish I would have just went there first because they were all very welcoming and helpful. Jimmy was my salesman and he was amazing! He was super informative and got me the exact car and color I wanted even though they didn’t have it on the lot. He was very funny and pleasant to work with and made the whole process go by so quick. I would definitely recommend them if you’re looking for a new car.

Ni
Review №31

In May 2021, we purchased a pre-owned vehicle from Capitol. To say the experience was wonderful is an understatement! The sale team is courteous, knowledgeable, and fair. There is no pressure or pushy tactics whatsoever. Everyone from the front of the dealership through the back office staff was excellent to work with.As if this experience weren’t enough, it gets better! Nearly two months after we took delivery of the vehicle, the manager called to let us know he had ordered NÉW tires for our vehicle that he would like to replace. (the tires arrived after we took delivery).We were pleasantly overwhelmed by his kindness as we had no idea! He picked up our vehicle, dropped off a loaner, changed out the tires for the new ones, and returned the vehicle in under 24 hours at no cost.We will most certainly purchase vehicles from them and highly recommend them to anyone in the market for a car!Kudos to Capitol for treating customers with respect and fairness!

Ki
Review №32

We could not have had a more pleasant or more efficient experience. Every person involved was responsive, knowledgeable and professional. The staff had to search for a vehicle to meet our needs and found us exactly what we we needed for our organization very quickly. Will be a returning customer for sure!

Ka
Review №33

The team at Capitol made buying my Sahara a breeze. I was incredibly particular (who drives a manual these days??) and they worked with me every step of the way to get me exactly what I was looking for. I can’t thank Jaime, Juan and the team enough!

Gu
Review №34

They did an excellent job. Simply all you want your dealer to do for you.

Sa
Review №35

We are full time travelers and needed an oil change on our Ram 1500. The service department fit us in on a Saturday. They were so friendly and personable. The service was prompt and the price was reasonable.

Ji
Review №36

We have worked with Capitol Chrysler Dodge for several years now. With monthly oil changes and check-ups on my Husbands truck (he drives A LOT), we spend a fair amount of time there. Mike Breen has become like a family member to us, as well as the staff there. They truly work as a team and the respect and combined experience of the staff truly make for a pleasurable, as well as confident, experience. Whatever your financial situation is, they will do their best to work with you to provide you a vehicle that suits you, your needs and works with your budget. The after-care is amazing. Even if your not in the market for a new vehicle and are just going for maintenance, the staff welcomes you, remembers you and offers conversation and hospitality.

Da
Review №37

Ended up buying a new pickup tried to get them to honor the online price really wanted the truck and ended up paying $1,000 over the online sale price. Was surprised I did not get the new truck orientation that I was supposed to, they seem very pushy on charging the extra cap insurance and extra warranty. Had to go back the next day to fix the paperwork and get the car registered and return the dealer plate, which I had to go back a third day, to fix the paperwork again. Reminded me of car sales from the 80s. They offered to make it up to me by programming a few extra keys I got but then proceeded to want to charge me $80 an hour to do that as well so not much else I can do I guess, hopefully they can fix the problems in the future. Theyve taught me to be a much wiser consumer.

Da
Review №38

Gary in the service dept. is super friendly and accommodating. Everytime I get my routine Jeep maintenance done, hes the guy that gets it done without a hassle. Always offering beverages and snacks.

An
Review №39

Absolutely awesome virtual purchase and delivery process. I spent less than 45 minutes total to purchase my new truck. Easy and professional is all I can say. Oh, and Jimmy Yilmaz was the man! Fast and super responsive! Thanks again!!!

Ir
Review №40

Jamey & Al were great at communicating & providing the best deal. Definitely recommend working with them!

da
Review №41

Not responsive, not keeping their promises. Recently purchased a car with Capitol Garage. They failed to keep their promises and not responding to the requests. Buyers and sellers be aware.

Je
Review №42

Consistently great service. My go to tech experts for both my daily driver and my high performance week end toy. I am a repeat customer who has relied on the folks at Capital for more than a decade. Highest recommendation!

Ye
Review №43

I have never had such an amazing experience! Thank you to Juan Alamo for finding me the EXACT vehicle I wanted, worked within my budget. I couldn’t be happier! I will definitely return and recommend everyone to go there. What a great salesman! He walked me through everything and made sure the process was done with so much ease. The entire staff was so nice and welcoming. Highly recommend getting your vehicle here!!

Gl
Review №44

Rachel (Service Advisor) was able to schedule my vehicle for service the same day it was towed in. She kept me well informed of the status of my repair and scheduled a driver to pick me up when the work was. completed. I would definitely recommend the team a Capital CDJR to Chrysler vehicle owners!

Me
Review №45

Walked in on a Sunday,drove away with our new vehicle 2 days later.Probably the best experience ever buying a vehicle. We were able to convey to Juan what we were interested in,our price range ..no game playing.and an hour later we were signing on the dotted line. Juan was a pleasure to work with as well as the Finance officer.Every one was really nice and accommodating .Felt very comfortable with the dealership and would highly recommend them!

Ka
Review №46

We had the best experience at Capitol! The staff was above and beyond with great hospitality from the minute we walked in the door. We have purchased many cars in the past but this was our first experience with Capital. The team (Jamie, Mike & Keith) made this the best and most comfortably buying experience! From start to finish our time was extremity respected and it felt like we were treated like family. We would highly recommend Capitol and are looking forward to purchasing our next vehicle from them!

Gr
Review №47

Purchased a Jeep from them in 2020 following a total loss due to getting hit by a drunk driver…would never buy from them again. Price was right but due to service experience would rather pay more elsewhere.

br
Review №48

Jacob the sales guy is great and has very good product knowledge is was extremely helpful! This dealership has some of the highest document fees I have ever seen in the business!the dealer principle sets those fees he needs to be reminded that there are many other dealerships that want to sell cars csi comes in many different forms

St
Review №49

Great experience, awesome salesman. Very polite and smart. Out of there in about 2 hours. I be back.

Jo
Review №50

I had the best experience with Michele today. She made the process and the time it took 100% worth it. I recommend anyone to drive there and ask for her. I promise you, you won’t regret it. If you think the drive wasn’t worth it, it was for me. Drove an hour and half. Again thank you Michele for the amazing experience.

Hi
Review №51

The staff there are very nice and tries their best to satisfy the customer.Yet the job that’s needed to be done is not quite in my satisfactory zone.Hope they can get that part of their service straightened out, I really like this place!They are also the ones that specialize in the vehicle I drive, with that being said all vehicles like mines should have no trouble being repaired.Besides that Gary in service was great in assisting me and helping with my car! Thanks Gary!

Bj
Review №52

My girlfriend and I were caught between a rock and hard place when the COVID pandemic forced us out of our Chicago apartment, and sent us back to live with my girlfriends family in rural Connecticut. As part of thistransition, we were looking to upgrade our vehicle as we have also just adopted a puppy and needed some more vehicle space for all of our travels. When we went to Gates car lot, a staff-member met us with a smile and was extremely respectful of the COVID regulations of social distancing and face coverings. We expressed that we were looking to upgrade our Hyundai Elentra for something a bit larger, and they set us up with a couple Jeeps (new and pre-owned), a KiaTelluride, and a Nissan Armada to test drive SAME DAY. This car dealership was unlike any Ive been to before - the staff were super friendly and werent the least bit pushy to make a sale. Everything was extremely comfortable and we enjoyed the start of our car-buying experience. When all was said and done, we ended up purchasing a gorgeous pre-owned 2017 Jeep Grand Cherokee Overland from Denny (with Nicks assistance), and couldnt be happier with the new addition to our family. We requested a couple of upgrades (roof rack, all-terrain tires and blacked out wheels) to perfect our Jeep and they didnt hesitate to turn around our requests within a few days.Since purchasing our Jeep, we have traveled on several road/camping trips across the country (Chicago, IL Ocean City, DE, Cape Cod, MA, Round Top, NY) and plan on taking this Jeep completely cross countrythis summer. Our Jeep has has absolutely ZERO issues since driving off the lot, and we are absolutely in love with our new adventure-mobile. HUGE thank you to Denny, Nick, and their support team for listening to what we needed and following through with the perfect vehicle to fit our needs. If you are on the fence about vising one of Dennys car lots, I sincerely hope this review puts you at ease. Denny is truly a class act and will not steer you wrong, guaranteed! We are so in love with our Jeep and were confident that Denny can find your perfect vehicle, too!

No
Review №53

The whole crew at Capital were amazing to work with. From sales to finance they were all very friendly and professional. Best car buying experience by far. I highly recommend them! Mike in sales and Kyle in Finance are awesome. Denny Gates runs a great business there. Check them out!

Jo
Review №54

Honest people, who helped me more than they had to. I had thought my warranty period was over, and my repair bill would have been outrageous. They looked into it without me inquiring about it, and everything was fully covered. They even gave me the exact date it expires, and info about what I can do to extend it without trying to sell me on it. Just straight forward, unbiased information. They brought me into the repair shop to show me exactly what went wrong with my vehicle, something a well versed car mechanic was very appreciative of. I bought a newer car so I didn’t have to turn a wrench anymore, and they are the first garage in 20 years that made me confident I chose the right place.

Ti
Review №55

Best place to get a vehicle. I walked in and got helped right away. They did everything they could to find me the vehicle I wanted and got me approved the same day. Signing paperwork was so easy. Thanks to Jacob, James, and Juan made it a breeze getting everything situated. There was no pressure at any time and added in humor in the conversations. 100% recommend.

Jo
Review №56

Jimmy was very helpful and efficient! The process was quick and with in a few hours I was driving home in my new Ram. Thank you Jimmy and Louise.

Ty
Review №57

Likely the worst dealer Ive ever encountered. Purchased a car not too long ago, none of the demands have been met.

Ka
Review №58

Always a pleasant experience..this is my third time with this dealership. Always professional and easy to deal worth. Jacob made the transaction so smooth. I was in and driving home in my new gladiator in no time.

Ja
Review №59

Gary and the service department was really good when it came to my car. Was upset because I didn’t fully understand what and how the whole situation plays out. I called Jamie and I called him back but he was busy and I was still upset so somebody call me back from the service department and explain everything to me and how it works. Now I understand and feel much better about my situation. Still stinks that I don’t have my car after 8 days but least it will be fixed when I get it back. Thanks service department for explaining it much better on the situation.

Th
Review №60

Lesson learned have everything in writing. Worst purchasing experience ever, started early Feb with vehicle that was in transit and due to arrive with 2 weeks according to Sales Manager Al. ended up purchasing a different one after a months wait. Requested additional equipment and was informed that it would be ready when picked up. Nothing done. Waited 2 weeks for sidesteps and finally after 2 months and multiple emails and text to Eric the salesman, I spoke to Al the sales manager regarding the remote start and was informed that it had not arrived yet, and also told that something that was agreed on at no cost to me, that I was responsible for the cost of add-on. By this point I had enough and contacted the General Manager and was informed that addition equipment would be taken care of. Coincidentally 1 hour later I received a call from Al that the remote had arrived.

La
Review №61

Guys. Im serious. This is the best place ever. Jaime, Nick, and Keith are my knights in shining armor - only instead of rescuing me from a tall tower, they provided me with a valiant steed to protect me and get me from point A to point B in style.But in all seriousness. Capitol CDJR is the place to go if youre looking for a new car. Theyre kind, understanding, willing to listen to my millions of questions, and trustworthy. As a single woman, thats a lot to say in the world of car salespeople! (I did a ton of my own research and they definitely gave me the BEST PRICE in CT!)I came to Jaime when I totaled my Beetle in July. I got to test drive a car for a few days (saving me the rental fees) as he looked for the same car in a different color. (Thanks Jaime!) My 2017 Subaru Forester was exactly what I needed after a scary accident in a tiny VW Beetle.Then, as 2020 would have it, I got into another accident a couple of weeks ago. And yes, you guessed it - I totaled my 5-month-old Forester. As fate would have it, that wasnt the car for me. (Also, I swear Im not a bad driver - there were multiple accidents in the same location after my accidents because the roads were bad!)So, there I was back at square one with hope fading in the distance like a long lost love. But I called Jaime again and he moved quickly to help me find what I needed!This time, I went for a car Ive been drooling over for the past 5+ years. Who knew it was a better deal than the Forester I got half a year ago?! (My fault for not telling them I love Jeep Compasses!)This hot tamale wont just get me from point A to point B, but itll probably get me into trouble (the good kind of trouble). I feel like a boss in it. And most importantly, I feel safe.THANK YOUTHANK YOUTHANK YOUThank you Capitol for treating me like family, always asking about my well-being before going into all the car mumbo-jumbo. You guys are the best and you have a life-long customer in me.Im your biggest fan.

Fr
Review №62

Great experience from the moment I walked in the door. No pressure. I received a fair amount for my trade in. John Coons was very friendly and knowledgeable about the vehicle I purchased. We almost did the entire deal standing. Keith Nye in finance was great to work with as well. To my surprise he used my Credit Union for the financing with a great rate. That was a bonus.

Da
Review №63

1st time buying a vehicle at Capitol and I was extremely impressed. Emily our saleswoman was a pleasure to work with. Stan the manager that day went above and beyond to accommodate our demands to make the deal. Highly recommend them.

Mi
Review №64

Go see Coach at Capitol! Very professional and knows his product! I will be back! And highly recommend coach at Capitol!

Do
Review №65

Incredible service during the process of buying my new car. The sales rep I had (Mike) went out of his way to be helpful during all the steps of the process and the office staff made the paperwork/registration/loan very smooth. Very grateful.

Ro
Review №66

Very professional and friendly service. I will be using them again

Do
Review №67

Exceeded my expectations! Friendly, accommodating, thorough and professional.

Wi
Review №68

Nice dealer. Competitive price. Great customer service and payment on my trade in.

Da
Review №69

Disappointed an oil change was not done on my used truck purchase. There was no oil change sticker on the windshield and salesman could not give me a straight answer as to whether or not an oil change was done.. According to oil life gauge the oil had over 7K miles.

Da
Review №70

It was easy to get a convenient appointment, the service was done in an expert manner, and they honored a coupon I had. I have been going to Capitol Garage for 33 years.... they are excellent.

Ma
Review №71

Capitol is a great place with fabulous people! Very helpful and pleasant to work with.

Ro
Review №72

I purchased a nissan rogue from capital Nick was great, my kind of guy absolutly no preasure he answered all questions great experience. everybody there did a great job, i know ill be back when i need another vehicle

My
Review №73

Overall quite an unpleasant experience. The dealer made some promises while we purchase the car, somehow they failed most of it.

sa
Review №74

Michelle is amazing! I bought my first vehicle from her 2 years ago, and just bought my grand Cherokee a few days ago from her! She is very knowledgeable and won’t steer you in the wrong direction! I gave her my budget and she doesn’t try to push you past your limits, unlike a lot of car salesmen, you are in control with her. The dealership was very clean, and everyone was very personable.

St
Review №75

I had a very disappointing experience with capital garage. I purchased a certified Jeep Cherokee with only 4000 miles. First, they only provided one key to me where I am supposed to receive two sets of keys. It is now six weeks since I purchased the car, and I still have not received the second key. Second, the car was certified and I requested to have paperwork confirming the certification and the details of what The warranty provides. Again, six weeks later, I’m still waiting for that paperwork. Third, I received the car and the wheels were out of balance, and I was told the car needed its first oil change by another local dealer. These are things that should’ve been covered as part of the certification from the dealership that I purchased the car. After going back-and-forth with the dealer, they refused to cover these costs. While I feel I got a good deal on the price of my car, the service and communication from capital garage has been very poor. I will not do business with them again and I hope other customers do not have the same experience.

Gr
Review №76

I couldn’t have been more impressed with customer service and overall professionalism of this dealership Emily and Juan were a joy to work with, and may be the best I’ve worked with at any dealership. The pricing was exactly where it needed to be, and I’d highly recommend this place to anyone looking for a vehicle.

Ke
Review №77

Thank you Jamie Lebron & Derek Rogers for taking care of our 2013 Jeep Wrangler!!! 5 Star service from picking up our Jeep, dropping a loaner, and quick turn on what needed to be done! Well done!

Ma
Review №78

My husband and I wanted to trade in our rogue for a truck and found a great deal online so we ended up going there to check it out. Michele was our salesperson, she was very friendly and helpful. They really tried to work with us and it was such an easy process. We thought the service was so great there, we ended up telling my parents about them and they are now in the process of buying a jeep from there. I would highly recommend!

Sh
Review №79

More Expensive than some other dealerships, but they did what they were supposed to do.. very friendly.

Ed
Review №80

The most stress free buying experience ever, not just automotive related. The staff was so friendly and willing to listen to our needs and wants and to work within our budget to get the best car for us.

Ka
Review №81

Great, Personable service. See Michelle, shes amazing. Will be back in the future.

M
Review №82

I had good experience with the sales & finance. But I am not pleased with capital, I purchased a 2017 journey on 5/21/21 I picked up the vehicle on 5/25/21 by 7/5/21 the check engine light came on and the car began to sputter, when the car is turned on and while driving it gets worse. Im hoping they will take care of the issue with no added BS.

La
Review №83

They truly take care of you from your booking until days after you have your vehicle home ie. checking up on you etc.. Mine was just a check up/oil change/tire rotation but Robert and the crew made me feel like it was more than that. I appreciate good service and as a professional in another realm - service and how you treat people is what really matters in the end. Thank you!

Ch
Review №84

Tim Simon was awesome to work with, my husband and I are very impressed he gave us a very positive experience. Will definitely be back to work with him on purchasing my future cars.

Ro
Review №85

2021 Ram 2500..This was an overall fantastic experience. They had exactly the vehicle I was looking for at the right price. Emily and Juan were awesome!

Je
Review №86

We have been going here for years. We have bought a few cars from them and continue to get our vehicles serviced here. They have made many changes and staff and service is much improved.

Pe
Review №87

Very fair and honest will definitley be returning

Pa
Review №88

One of the most stress free car buying experiences I have ever had. Emily Haythorn and Luis Carvalho went above and beyond to make sure my wife and I were satisfied. Showroom was clean and car was ready to go when we got there. True professionals. My wife is beyond happy with our purchase and even though we are a 2 hour drive we would definitely consider doing business again in the future. Thankyou to everyone at Capitol and keep up the good work!

Bo
Review №89

I had a recent appointment for service and gary was great. He recommended the service i needed and didnt try to push anything more.

De
Review №90

Tim was very helpful and friendly down home kinda place

Ma
Review №91

The salesman was very courteous and really helped the way I needed it. He explained everything and never asked anything inappropriate

Ma
Review №92

Excellent service prompt courteous and very professional

Ri
Review №93

Very friendly service I got all my questions answered in detail ended up buying a dream car

We
Review №94

Everyone was welcoming and professional. The dealership was clean and offered hot coffee and bottled water.

te
Review №95

It took a while, but they fixed my problem. The people there were very nice. Especially Gary in the Service department.

Da
Review №96

Amazing stress free experience from Mike in Sales, Jason from finance and Jamie the GM. The service team really understands the meaning of providing great service. We just purchased our second car from Capitol and we will be back. We rate the experience a 10.

Ju
Review №97

I had a great experience at the dealership and Al Curtis was a great person to deal with Thxs

Fr
Review №98

Great customer service all around. Emily was very polite and patient. Also James one of the managers was great. No pressure at all. Will return in the future

bo
Review №99

Had oil changed and window repaired. Window will be repaired in acouple od days but seeing how they took me in the next day is very fast service!! The service dept. was very nice and courteous and pricing was okay. Overall great experience!!

An
Review №100

Came to get my vehicle serviced. Rob was excellent. He was very kind and professional. He took great care of me. Thank you !!

Information
100 Comments
4.4 Rating
  • Address:1520 W Main St, Willimantic, CT 06226, United States
  • Site:http://capitolcdj.com/
  • Phone:+1 860-423-4516
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:11AM–3PM
  • Tuesday:9AM–7:30PM
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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