We ran out of Heart Shaped balloons at Balloon Crew, Inc. for a last minute client and our van was out in Mentor and they called the Willoughby store. The manager Alexa was great! Super fast service and she was helpful on the phone to answer my questions. We got the job done and our client was happy! Thats all that counts! Thaws Alexa!

To be a party store they were out of a lot of items that should be staples, like...balloons, serving trays, table cloths, serving utensils....I didnt get anything I really needed. Then folks wonder why customers shop online at Amazon. You can ALWAYS find what you need and not waste a trip or gas coming up empty handed.

After spending hundreds of Dollars here, I had a hiccup with my balloon machine. I bought 2 giant baby shower balloons the day before and one was ripped. My party started at 11am and I went first thing in the morning to get 1 balloon blown up. JUST 1… I was told flat out NO! The girls that were working said with attitude “we have to many orders, we don’t have time” I’m sorry that’s unacceptable! The young kid behind the counter CARLOS was such a sweet kid and finally stated he would do it for me. I thank you Carlos!! I got dirty looks from the 3 girls working behind the counter. I work with the public and there behavior and customer service are atrocious. After asking Carlos who was his manager he stated that those ladies were. I’m sorry with people like that running a store you might want to give it to someone with people skills, because those girls lack that. Completely unsatisfactory!!!! I will never ever buy at the Willoughby location again. Go to the mentor location much nicer folks and customer service.

Large party supply area. Small Halloween costume section. They also do helium balloons. I bought some balloons for a birthday and they all fell flat within 3 days.

Shop online & pick up curb is the best idea ever

They had such a great array of decorations and supplies!

Brought in special ballons to be blown up with helium and to be made into a bouquet. The cashier, Carlos, was very nice, helpful and efficient. The female employee with the blue hair, blew up the ballons and created the bouquet. She, also, was very nice and gave exceptional customer service.

Got balloons for my daughters party

People are very helpful they have a variety of things... For every occasion you can think of and even once that you cant...lol..

Do not use curbside...waited 30 minutes before I decided to go in and get products myself. Other than that products were great, customer service could use some help

Made my daughter prom great with decorative balloons custom

Stuff is way over priced but the staff was super nice and helpful

Lots of good stuff but get there early for each holiday. Even two weeks out most Easter stuff gone.

Love this store, but some things are pricey!

Didnt the birthday table top in the age I needed.

Nice supply and better prices than it used to be, however 30$ spent on balloons that seems not full and lively by the time i got home 20 min later.

The selection is great! The customer service is a little lacking. On my first visit I arrived at 8:25 p.m. only to be told they were closed when the sign clearly said open until 8:30 p.m. Returned two days later to experience average customer service at best. You definitely need to be self-sufficient and self-directed when shopping at this particular Party City.

Staff was very friendly and helpful

Always has what I am looking for. The kids love dressing up.

Helpful people. Not a great selection of bows.

Staff was helpful, wide variety of things to choose from. They are out of most things since its so close Halloween.

Finished up my Halloween Party shopping here today. Was so excited to pick up a bingo game at a great price!

I was charged twice for $50.53 when the online system clearly stated that my card was declined. Been trying to reach customer service for about a week. Cant get through on the phone. I was on hold each time for 2 full hours I sent over an email through live chat no one ever responded. So I guess the took out $100 from my account and I never got the balloons....

There would be five stars if it werent for the high prices... but that reflects on the company, not the location. I had a great experience here recently. The ladies working the counter were incredibly helpful and friendly.

Love it

There are currently 15 people in line and 2 people at the registers. You would think that its Halloween season they would have one person dedicated to the Halloween section. I now stand in line so someone can go back and get my costume then come back do I can pay for it.

Fast friendly customer service!

Strange place .........but I kind of liked it. Young man working this evening invited me over to pop some balloons and have some hot chocolate. Was a little thrown off........but im ioing over his place tomorrow night. Will post another review and let you all know how it goes. Wink wink

If you have any party needs this is the place to go. They have things that you dont even know that you need!😀😃🙂🙃

Need new worker get home Ballon lost air. Call up there she had an attitude. Service is slow need hire more ppl want be back

Three employees stood around talking in the middle of the store while one very sweet, very overwhelmed girl ran checkout while trying to take four different balloon orders.

The people were nice and helpful.

Place a order a head of time. Got there had to wait for them to put it together

They helped me with my balloons and my horse balloons

Balloons are a bit pricey but they always have what I need especially at the last minute.

I love party 🎉 city.... They have good deals and everything I need to get the party started right

Denis the cashier was very nice

Decent selection, but not a high variety of selection of items.Not the highest quality of items either as we bought a table popper from the gender reveal section and the paper on top was barely glued in and came off when we opened the packaging.

Found everything we need for my kids Harry Potter birthday

Not polite at the register! I was there on Monday 12/16/19 evening and there were two young women at the register, they absolutely rude and disrespectful. Why would I bring my money here if I am disrespected as a customer and employees talked behind my back because I asked what is the reason that they need my phone information for a ballon order! I am genuinely upset.

The staff is amazing here. Very friendly and organized. An employee named Alexa helped me very much. She showed me where everything was and was very respectful and kind. And her hair is rockin!!

Employees spend to much time on interpersonal drama then the business that employs them. I felt like I was back in High School that was located, oddly enough, inside a balloon factory. Needs more/better management to keep staff focused on customers not petty interpersonal affairs.

Great selection of affordable costumes. Fun balloons. Most of the staff is very knowledgeable and attentive.

Great staff!!

It was ok the prices are pretty high for some of the products especially the costumes and they are made cheaply.

Dont book through their Party planning site Kazzam. You are taking a huge risk with disappointing your little ones. I booked a waterslide bounce house for my 5 year old daughters party. It was confirmed and at the last minute they cancelled. They couldnt even call to tell me. Since its a holiday weekend I now have no time to get one as they are all booked. Now I have disappointed children and they have done nothing to compensate. I couldnt even get a supervisor to talk to me.

They made a banner according to my specifications. Great job and very affordable. Personable customer team.

Difficult to find someone to help me.

Nice party themes to help with decorations,

Young staff kind of rude

Complete line of party supplies. Great place to get items for all parties. Good price.

Great place to shop, but kind of pricy. Balloons should be blown up for free especially when you are purchasing the balloons from here. Things surly have changed, maybe if more party stores would open and increase the competition their prices would come down. The Helium tanks are a waste of money and they are not cheap. The tanks are not filled to give all your balloons a full. Its a sad scam those tanks and they start at $29 per tank.

Omg! Everything for any party imagined is here! I found what I wanted online and it was there. Great friendly knowledgeable staff.

With three kids at and under 3 the order online feature saves me in so many ways. Time in selections, meltdowns over said selections, time in putting everything back that they get into, paying without a toddler tinkinh its funny to hear the beeps when the card is removed....the staff in here is wonderful and by me ordering online and getting in and out it will allow them to continue to like us lol.

I love this store so many great party ideas i shop here for all my childrens birthday parties. The reason for my low rating for how this store is how is ran. Not enough workers! The last couple times I went there on a sat there was huge lines and 1 person at the register! When you know its a saturday in the summer at a party place its obviously going to be a busy day and if you cant have enough workers to cover a busy day thats just poor management in my eyes!

Very rude staff. I went to get balloons and waited 6 minutes at register while the manager was putting things away. Never said hold on etc. When I explained what I wanted she was rude and told me just go over there in get balloons. I honestly will never go back.

Employees are rude and disrespectful. You cant ask a question without attitudes and hand fanning of the hand. There out of order there, theres no direction. This place has went DOWNHILL. Been going to this place for years and now this may have been my last year.

This place has all the cool stuff love it

I can spend hours in the store. So much to see

Bethany was very pleasant and helpful, they are always so polite when I go there.

Nice place although helium balloons are a bit pricey

Great place for party stuff. Though most of it is of course cheap quality since items at parties are usually one use only anyways. But they have alot to choose from anyways. The prices are really good to. And you can even by candy one piece at a time if you need it for some reason like that.The staff is friendly however its hard to find anyone. Theres usually only been 2-3 people working there when I go. And the aisles arent very wide so sometimes you cant get past other people. Overall I still go there for party supplies.

So many options and so much stuff it was great and I was able to get most of my needed things there

Great store found everything I needed.

Everything you need for your festivities... Not priced as low as you would want but they do carry a good selection!

Non-friendly staff and a messy store along with it. On the plus store, they will most likely satisfy your party needs, if you know where to find it.

Party city has great customer service, alot of variety, very informative regarding any questions for party, good place to go!

Selection was mediocre (bad time of year????). The clerk who helped with my balloon order was very nice, but I could not understand why I could only have a 1/2 hour time frame to pick up balloons the next day when I had a very busy, unpredictable schedule. Poor customer service at check-out.

A solid party store. One of the few in town.

Party city has everything for every season. Love it

Its was delightful. I played with the costumes

Best place to shop for party. Though staff can be little helpful

Had everything I needed at a reasonable price

Very helpful staff just ask

The display of the balloons are not what they sell. They leave old display and old prices on balloons when they sell different one at a increased price.

Huge selection and the staff very very helpful. Got cool costumes for the kids this halloween.

They have what you need and very helpfull.

The customer service is so great!

Lacking variety, but overall decent. Parking can be a booger if Target is busy.

Great place to get your party needs

Nice store, just hard to find help.

Great prices, fun stuff and lots of selection!

Good service!!

My favorite store! Has everything u can ask for and more in a party supply store!

Best place to get balloons

They have everything you need, but they charge for EVERYTHING! You buy $50 worth of ballons they charge a $1 for a bag to put them in. Come on really

Holiday tomorrow i got.😍😝

This place has it all

Nice selection and great for party ideas.

The workers were quite rude.

Cool very cool

Its Its cool

It has everything thing you need

Great selection, better than expected

Had a costume party for Roaring 20ies. Found just what I needed here.

I like the things you can buy there but the prices are to high and the service is slow

They have what you need just be prepared to pay triple for it..

Nice associates.

The staff are not very helpful and most things are very overpriced.

Slow ish service today but very friendly