My wife and I were looking to buy a used vehicle and really wanted to buy from a local dealer. I spent quit a bit of time looking at vehicles at many different dealerships in Wilmington. Its sad to say that a few of the dealerships were not very customer oriented. I spent 20 minutes on two different dealership lots and not one sales person approached me. Now, i dont like aggressive sales people but you should always acknowledge a potential customer and at least let them tell you if theyre buying or just looking.I said the above because this was not the case at Parkway. My wife was in touch online with a sales person and i stopped by one day to look at a few vehicles and was there for only a few minutes when I was approached by Jason Erdely.Jason was friendly and listened to what I was looking to do. Jason let me look at 3 vehicles and was very friendly and we talked while I looked at the vehicles.My wife and i found a car that we liked and my wife came by one day when Jason was off and met a seasoned car sales man by the name of Leroy. Leroy provided my wife with lots of information to make her comfortable in the vehicles we were looking at helping her go through the pros and cons of each, if any. Leroy spent all this time with my wife even though he knew Jason was who we were initially talking too...Jason provided a print out of the vehicles we were interested in and also kept in contact with me over the week that i was thinking about the car there that I liked while I was still seeing what else was available. The messages were friendly reminders that the vehicle we liked was still there and Jason even said he would come in on his day off if it was more convenient for us.My wife and decided on purchasing our new to us car, a 2012 Toyota Sequoia based on the vehicle but also because of the sales staff and their professional but friendly nature.Would recommend Parkway if you are looking for a vehicle whether its new or used....

We just purchased a new Subaru and had one of the best car buying experiences. David Shaffer was so helpful, he even put the new bicycle rack on the back! Despite this being a challenging car buyer market, David made it easy. He tracked down the car for us and managed the process with excellent customer support. We love our new Subaru and highly recommend both Parkway Subaru and David Shaffer.

First Selena was amazing counseling me on what channels to go through on getting my vehicle repaired and the Service Manager did what he could, but their hands are tied to Subaru Corporate.I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed the car is in my name due to it being purchased when he was seventeen 2 years ago also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000 dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand-new vehicle Subaru locally said they would not even take the Outback as a trade in and told me to take it to pick in pull which considering this vehicle is in excellent condition outside of CVT Transmission, l I was dumfounded. With my son deploying he won’t be home for a few years, so a brand-new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, two not caring about a rare circumstance like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave on deployment.09/01/2021 I called you last week and I was at the dealership yesterday paying your service team for the repair on the CVT? So your response to me in this review seems very generic. Basically you wanted me to total my car and I could not trade it in through you but see what pick and pull would give me. Your $1500 towards a new car does not benefit me when my son is leaving on deployment and does not need a new car.

Amazing customer service I felt like I was taken care of like family, hands down one of the best dealership Ive dealt with in the automotive industry. The service department will go above and beyond to meet your needs even if they cant they will still give you options and solutions I dont see myself going anywhere else ever again. The staff is extremely knowledgeable and doesnt have to go and look up what theyre telling you. It is very clear that ALL of their staff have received formal training and regularly.

I can’t say enough about the buying experience we had at Parkway Subaru. The best part was our salesman, Jeremy Race! If you want a stress free, well informed, pleasant car buying process, run don’t walk to see Jeremy Race at Parkway Subaru.

Went in looking to downsize from my Ram 1500 and got into a 2019 Certified Pre-Owned Volvo XC40. Unlike every other dealership I went to, Matt at Volvo was welcoming and not a typical overbearing salesman. He answered my questions, provided insight, but best of all, spoke to me like a normal guy. (I.E. - Was not fake!) Volvos service, trade-in and prices got me into a Volvo without looking back!

After spotting a Subaru on auto trader I reached out and spoke with Jacob whom was amazing. He was very responsive and we spoke for a few days working a deal and came to great terms.We showed up Saturday and met Craig who took us for a test drive and offered us a great interest rate beating our banks. Craig was very helpful and transparent through the process.We then set down with Ryan whom went through warranty and paperwork he was very easy to work with. Ryan and Craig made sure we understood everything we were looking at and signing.Over all this dealership was very good to work with. Not your average, aggressive, intimidating dealer ship. This felt more like we were hanging our with friends. A great experience, one worth making the four hour drive from Charleston again to buy a car.Thank you all so much!

We recently purchased our third vehicle from Parkway and could not be happier! Thank you to Mitchell and everyone who helped make our new vehicle purchases such a luxury! Everyone is so well-organized, knowledgeable, and beyond helpful! Also, thank you again to Mitchell for finding the Santa Fe in Twilight Black for me; I love the sparkles!We enjoyed our first Hyundai (2004 Tucson) so much that when the time came to upgrade, it was an easy decision to purchase from Parkway again. The service and reliability of both the car and the dealership are outstanding! The warranty is amazing, and Parkway does an incredible job making sure youre never inconvenienced. They work so efficiently and I am consistantly impressed by how they go above and beyond to exceed my expectations! I just cant recommend them enough!

David Schafer was our salesman. He was very helpful and honest. Took time to help my daughter set up the Bluetooth to her phone. Great customer service.

Got a great deal on a 2022 Subaru legacy and no salesmans gimmicks!!

Great sales and service. We love our Subaru Ascent.

Excellent customer service. Selena assisted with a problem I have in closing the trunk and instructed me in how to reset in the future. Clarified all my questions at that time. Everything in like 20 minutes.

Talk about painless. I wanted to give a personal thanks to Nathan Kolk for negotiating on a car with me completely through text message because I was very busy working. In addition, he handled all the paperwork ahead of time so when I drove 2 hours to visit my family/pick up the car, everything was done and ready to go. He was very helpful in explaining the car features in a quick and easy way so I understood how everything functioned, while not sitting there forever.Id also like to personally thank David Jackson for making signing the paperwork easy and painless. Ive had awful experiences buying cars (especially with trying to sell extended warranties) many times and he made the process so easy that I was genuinely shocked. The last time Id done this, the dealership held us for hours. I was done signing in little to no time at all here and was out within roughly an hour.The staff were also wearing masks and for the ones that briefly took it off (in their individual office/back corner/whatever) when they saw me with a mask, they put their masks on out of respect for the customer. Overall, this was a great experience and I highly recommend this place to anyone interested in a Subaru. Great place with great people.

I called to have my car serviced and was told to come down only to be told they couldnt do it when I arrived.

We recently bought a new Subaru from Parkway and it was easily the best car-buying experience we have ever had. The entire staff was so friendly and professional. Pete helped us pick our new car and was very knowledgeable with absolutely no sales pressure!! We had a great time through the entire process, and would definitely buy there again in the future, no doubt about it!

Always a great experience. I always feel spoiled here as if I’m their highest paying customer. Pete is a gem in sales. He made us feel heard and understood. and Ashley in service fixes my air pressure in under 5 minutes! What a pro!

Repairs were made as requested. they furnished a loaner which was very nice. everyone was friendly and courteous.

I bought a used Jeep from Parkway Subaru this week with the excellent help of Craig - had an amazing experience from start to finish and Craig made the whole thing simple and understandable for me for my first time buying from a dealership! Cant say enough good things - highly recommend!

Great dealer, great selection. Easy feeling

Buying from Parkway was SUCH a wonderful experience!! Shane McCleaf and RJ Whaley made the buying process absolutely wonderful!! I live 2 hours from Wilmington and Shane made sure they had ALL the information needed, that way all I had to do when I got there was test drive it, sign and drive. I told RJ while signing my finance paperwork that Ive never felt so good about spending so much money! Shane also gave me a follow up call the next day to make sure I made it home safely and that I was pleased with the SUV. Through Shane and RJs excellent customer service and kindness, Parkway gained a customer for life!! 15/10 Recommend!!!

Went to drop off my moms car to get serviced and left with the nicest car I have ever owned. They are great here, quick and professional service, and they even allowed me to keep my beater there until I was able to pick it up.

By far the best car dealership experience I ever had. Parkway of Volvo, has an exceptional customer service and sales team. I highly recommend Parkway of Volvo. Honest, professional and felt at home . Thank you for all you do. Most of all, thank you for my amazing new vehicle . I love It

The very best place to buy a car. Mitchell was fantastic

Schedule conflicts, but they did attempt to rectify to their credit.

It was a pleasure working with Leroy Montgomery. This was the most pleasant car buying experience we have ever experienced. Leroy should be commended for his courteous and professional demeanor.

I have only owned Subarus since I started driving (SO long ago 😂) so I trust them! Parkway Subaru can get a little frustrating at times, but they DO know whats best for your Subaru. They are trained to know from Foresters to Outbacks to Crosstreks to a 1984 the name rubbed off. Even if you dont understand, Scot and his team WILL take time to explain why they are doing what theyre doing.

Johnny was so helpful and nice. I would give him a 10 if I could. I would recommend him 100 percent of the time.

Our salesman Bob was great, unfortunately, the sales manager was not!!!! Bob, I would buy from you any day, but not from Parkway Hyunday

David Shaffer was amazing. I love my crosstrek. If you are searching for a car and actually want it to be fun and exciting experience, go see David! I had so much fun buying a car!! He definitely went above and beyond for me to get what I wanted, at what I can afford. He was super friendly, informative, and not pushy! I was told in the past that parkway has amazing service. Now I know from experience! Thank you!

Do not take your car here to be serviced. I have a 2017 Subaru Forester that was in need of an oil change, and for them to figure out why my A/C Compressor was making noise when turning on the Air Conditioning. Their diagnosis was that my A/C Compressor and Condenser needed to be replaced. After doing some research on my own, I found that the clutch on the A/C compressor was out of spec. Simply removing the clutch, using a special tool, and removing a shim, put the clutch back into spec and resolved my issue. I also had to purchase two cans of refrigerant because it was removed when Parkway Subaru performed their diagnosis and they were unable to put it back in. Their Service Manager refused to call me on this issue after I visited their facility on three different occasions to try and get refunded for the diagnosis. So all in all, I spent well over $200 for them to falsely diagnose, and steal my refrigerant. After removing the shim and filling the A/C with refrigerant, my Air Conditioning is working perfect, when they wanted me to spend over $1600.00 in parts. From now on, I wouldnt even trust these clowns to wash my vehicle let alone service it. They are a disgrace to Subaru!!!

Quick hassle free and bought the car I went up to see... excellent experience.

Getting my 2019 Tucson has been fantastic, love these features....my seat has six different seating height which helps with my back issues, heated seats, great ride, all new technology and great gas mileage. Service department was excellent also didnt take but an hour...... fantastic!

Fast oil change

Wonderful experience purchasing a vehicle from Parkway! Shane McCleaf was our salesman and did a Fantastic job getting our deal done and has called twice since then to follow up and make sure everything was good and we were happy. It was our first time purchasing from Parkway but it won’t be the last!! Highly recommend them!!!!

We had the best experience at Subaru. Miles and Nathan took care of us. They had an Outback picked out, from the time we got there to the time we left including test drive was an hour and a half. They were able to work out a deal for us that we wanted and made us very happy. Would recommend to anyone wanting to buy a Subaru to buy here. Thank you Miles and Nathan of Parkway Subaru in Wilmington.

They do have great customer service and willing to take time with you to get a very clear and closer look as to what youre looking and shopping for 🙂

Destroyed customers engine with grinding pad. They will take your money and leave you with a trashed engine and a $9000 repair bill. Their mechanics are terrible!!!!!!Yes 2014 is the last time you did work on my 2005 Outback XT. I was letting my sister a UNCW student use the car so that she could safely commute to school. I paid you to fix the head gaskets and I trusted your business to professionally do the job. After my sister picked up the car it continued to give problems, leaked oil, and was unsafe to drive! I live in Florida and my sister doesn’t know much about cars, when I finally did pick up the car I took it to Flow and they agreed that the head gaskets were leaking. Flow replaced a head gasket but because of the damage done to the engine with a grinding pad it also immediately leaked oil. Performance Subaru rebuild the engine and told me everything your mechanic did wrong! The repair bill was $9000 and my car is still sitting there 3 years later.

I dont normally write reviews, but my experience at Parkway Subaru and with my salesman Craig Nelson was so superb, that I want to shout praises. I was dreading shopping for a new car as Ive had terrible experiences in the past with car dealerships and some of the tactics they use. But I really wanted a new Crosstrek. I test drove a used one with Craig and then he called when a new 2020 came in for me to test drive. I decided to order a new one. The ordering process was so easy - all done online. Craig was very available through-out to answer questions and in the end, gave me a great deal. We ordered my new car right before the Covid-19 shutdown and with all the uncertainty, I wondered how smoothly it would go. Not a worry! My car came in ahead of schedule. A masked and gloved Craig personally delivered the car to me and continued to be available for any questions I had. Difficult times can reveal character and in these difficult times, Craig Nelson and Parkway Subarus shone. Ill definitely do business with them again!

Great buying experience which started with internet contact. I toldInternet person which vehicle I was interested in and when I’d be there to look it over. Upon arrival it was out front and the sales person was expecting us. Great service, very easy dealership to work with! Highly Recommended!

Never had a bad experience with Parkway. Bought my Santa Fe new in December and have used them for years to service our vehicles.

Words cant even express the gratitude I have for Katy and her team in the service department, but Ill surely try! She stuck by my vehicles side and went above and beyond to make sure I knew exactly what was going on. She made sure to take her time that the vehicle surely needed. My 2011 Hyundai Santa Fe (not purchased here) had a one off type situation and Katy and her team got to the bottom of it. They took the time to think outside of the box! When breaking the news to me, Katy used some of the best customer service Ive ever received. The compassion is just overflowing from Katy. I felt like I was treated like family (the ones you like)! Im so happy I decided to make my appointment here! Id do it again in an instant! Remarkable service! Katy and her team deserve 10 stars!

Noises in dash were reduced but not eliminated. I was told that this was normal.

My experience at Parkway Hyundai was a refreshing change from other dealerships in the area that Ive done business with. At no point in time did I feel pressured by my salesperson, and the finance department didnt try to sell me on worthless warranties or protection products. The amount of time spent in the negotiation process and finalizing the sale took a fraction of the time I was accustomed to. My salesperson Kiya was personable, knowledgeable, and respectful. I would not hesitate to recommend both her and Parkway to anyone looking for a new Hyundai.

Such a great dealership experience. Very friendly staff that arent pushy. Had our vehicle in for service and checked out some new vehicles, we were approached but not pestered over a purchase. Very much recommended for any business they offer.

Bought our Ionic Hybrid here.

Their service department is pretty horrible.... I went in for service on a (airbag) factory recall and asked about a rattle I heard. They said the rattle was a minor repair taking about 1/2 a Labor Hour to fix. I made arrangements to bring the car back in; per their request I dropped the car early (8:00-8:30am) in the morning so they could work it in that day. THEY KEPT MY CAR ALL DAY. At 5:00pm the service writer called me and I was expecting to be told that my car was ready to be picked up. The service writer then went on to list a number of up-coming items from the maintenance schedule and asked if I would be interested in doing any of those items now. I asking if any were required now or needed now and was told no. I then asked if my car was ready for pick-up (at 5:00pm!!) and if the work I had requested had been done? I was told the work had not been done yet and he asked if I still wanted it done? THEY HAD MY CAR ALL DAY AND HAD NOT DONE THE 30 minute task!! At that point I said I did not want the work rushed at the end of the day and I just wanted to pick my car up. And to top things off this dealership is consistently 50% more expensive for scheduled Subaru Service than dealerships Ive used in other parts of the country (like $600+ for a timing belt replacement compared to $399 elsewhere in a major metropolitan market with competition). Its a shame that I have to consider going out of town for Subaru Service I can trust.

Superb customer service while buying at Parkway Subaru. Nathan K. was very helpful and answered all of my questions. He and his family have driven Subarus for years so he is full of Subaru-knowledge. Nathan was attentive and made sure that the car-buying process was smooth and void of stress. Thank you so much! The GM Angie S. also provided awesome service and was also attentive. Parkway Subaru gave me a very fair price for my trade. I am very appreciative! I got the car I wanted, for a reasonable price, while also honoring my trade that I took care of for over ten years. Thank you!

My wife and I wish to thank Joann Robinson, Marcus, Sean and Nicole for an excellent experience in our dealings with Parkway Subaru. Upon our arrival our vehicle was waiting for us to make our test drive. Upon our return we reviewed everything with Joann and discussed the benefits of the Forester that we ended up purchasing. We were pleased with the trade-in given us for our vehicle, the financial experience with Marcus and the computer set up with Sean. Also had the pleasure of meeting Nicole, our initial contact person at Parkway. In all, the entire experience took less than 3 hours. A record in 50-years of buying automobiles. Thank you Parkway for a pleasurable buying experience.

I recently purchased a second vehicle from Parkway. Both times I had knowledgeable salesmen who didnt pressure. The first salesman is now a manager and greeted me remembering I had purchased a previous vehicle from him and Tanner was a pleasure to deal with for this vehicle. The finance department was very efficient and kind. I have been with Guillermo in the service dept for both vehicles and he is wonderful. Sincerely Lorene Spencer

Great service

Tacoma was great. I knew I wanted to stay with a Hyundai when my car died the day before. Staff is very nice and helpful. They stay over an hour after closing to take care of me.

I was to meet someone who was not there. I mentioned a test drive which did not happen. I think I was low-balled on the appraisal done by Parkway. Furthermore, there does not appear to be any benefit to being a loyal customer (2005 - todate) based on online pricing of Subaru. On Subarus site, the cost of a Outback Touring XT was lower than the cost of a Limited XT provided by Parkway.

Absolutely fantastic experience! Thought I had done a pretty god job researching Outbacks. Jeremy showed me otherwise! He was most impressive with his product knowledge and professionalism. What continues to impress us most is his service, after the sale!The entire staff at Parkway are top notch professionals. We will not hesitate to refer family and friends!

Good experience buying a car. I did not feel any pressure. The salesperson, Nathan Kolk was excellent - helpful, patient and informative. I love my new car!

I had a good experience, sanitary and clean, love my subie!!

I was looking for a newer vehicle, someone recommended this place. So I went and looked at a couple of cars. Used car quality seems pretty good, however they wouldnt budge on the price they came down $250. I was still in the market for a vehicle about 3 to 4 months later. They still had the same vehicle at a lower price than what they actually quoted me because it had been sitting on the lot for so long. Called back a month after that offered the same price, still wouldnt budge. Looked at their website the following week they had dropped the price to $500 more than I had offered them 6 months before. Went to Raleigh bought the same car that had more features and the same amount of miles for less than I offered the car for. Saved $2000 in Raleigh highly recommend going around that area instead of here or surrounding cities. Its a shame too, I work at an area where I come in contact with a lot of people that actually have money. Seems as though if your not broke or have horrible credit they dont want to help.

Jeremy Race is a great sales person. He is informative, giving you just enough details. He was able to answer all my questions. The Subaru Forester is a car that speaks for itself, but everyone at Parkway Subaru of Wilmington made the experience easy. Aaron Bishop, the Finance Manger, was thorough, he is very clear about every detail which is important when you are dealing with your money. There are no hidden figures. He told me exactly what my trade in was worth, exactly what the finance percent would be, and what the payment would be. He doesnt manipulate numbers to make you think you are getting a better deal than you are getting. After discussing everything with him, you know exactly where every penny is going or coming. Everything was so thorough. I have had my car for just under a week and I can honestly say it is the best driving car I have ever owned.

Rob, in the Service Dept., helped me. He was fast and efficient and courteous in every aspect. Ill most certainly use their Services to keep my Subaru running well, for as long as its viable.

I recently purchased a 2016 Subaru Outback at Parkway of Wilmington. I cannot say enough positive comments about the quality of care my family and I received during the entire process. I fully recommend buying your next new or used car from Joann Robinson at Parkway. She made our first new car experience seem effortless and fun. Her enthusiasm and quality of customer care really made us feel special and appreciated. We will definitely be returning to Parkway for all our future vehicle purchases!

My wife and I went to look for a new car and we were greeted by Bob Hart. He was very helpful and patient and we took several cars for a test drive. My wife fell in love with the Hyundai Kona turbo and she wanted it in orange. This is apparently very hard to come by and there was only one available in Virginia. The dealership in Virginia didnt want to give it up but Bob and his manager went to work and they were able to deliver us the car within a couple of days! We went to pick up the car and everyone was so helpful making the process quick and easy. During the process the owner stopped by to thank us and chat for awhile, she is very nice! The whole team at Hyundai were fantastic and my wife couldnt be happier, thank you Bob and everyone at Hyundai!

Five stars! The best Volvo customer service you could ask for. Thanks Guillermo!

Outstanding salesmen, no hassle and most comfortable car buying experience ever. No pressure sales is a big thing with me. I always hated going to a dealership to buy a car, they changed that and made it the easiest car buying experience I have ever had. I will be buying my future vehicles from them. Customer for life.

Hands down the worst customer service I have ever received. Brought them my Subaru just to check it out, no mention of a fee for this service, and upon picking up the car (no work was done on the vehicle) they declared that this had been a $125 service. For no maintenance, and no mention of the cost upfront! Rude to deal with every time. The kicker was that they assured me this $125 was reasonable because it included a free car wash. Will not ever purchase a Subaru ever again.

Amazingly quick service. Had to get a strut replaced. I will be back. Rena helped us at the front desk and she was so sweet! How can I leave her a review to her manager? She really made our day.

My car service tech Chris is one of the best Ive ever had does not push you into getting the extras always checks the warranty for you first you would be very happy at this company I will be buying my next car there

Terrific experience. It was so easy. Everyone was friendly and helpful. We dealt first with Craig Nelson who answered all of our questions before we even asked. He was very knowledgeable about the cars and options. I cant believe we made our decision so quickly. And we love our new Subaru Outback.

Our first service experience will be our last. Went in for a $89 offer that was told would be $112. $172 later. Fool me once shame on you.I requested to be told of the price before they did the work due to spending an unexspected $1600 on plane tickets to attend a funeral this weekend. I was showed a small filter that was a little dusty. This is what you are breathing would you like us to replace it? Was not told there was a fee for the filter, thought it was a courtesy until I saw the bill. Just to be clear about the fool me statement.

My recent purchasing experience was very good. The salesman, Layton Barefoot, was very patient and didnt make me feel rushed. While considering the correct car over the next two weeks, I was not hounded or pressured in any way. I would purchase again from Parkway.

Even though when we first stopped in the dealership, we were just looking the salesman, Craig Nelson, took us on one of the best test drives weve ever been on - including the highway! We didnt buy that day but ended up ordering a 2016 Outback from the dealership later in the month. We were not pressured in any way on the initial visit. Not only was the price the best deal around, the time spent by our salesman at delivery to instruct us on all the bells and whistles was above and beyond what we could have hoped for. We love the car!

We had a fantastic experience at Parkway. Our salesperson Ken Berton was very knowledgeable, friendly, and we felt very relaxed during the entire process. No one was pushy and there was no pressure to buy. The product is excellent, we are excited with our purchase! I would highly recommend this dealership to all my friends..

My husband and I were delighted with our experience at Parkway. Our salesman, Craig Nelson, was kind, cordial, professional, and low-pressure. He was responsive to our questions and worked ably with our credit union to secure a loan for the vehicle we ultimately purchased. We recommend, without reservation, Parkway and Craig. Should we be in the market for another vehicle, this dealership would certainly be our first stop for a look-see.

Buying this truck was the best buying experience weve ever had. So nice, courteous, and knowledgeable about all the facts of buying a beautiful truck. We love it. Mr. Pacella was the best sales person Ive ever dealt with. No pressure, just courtesy and facts and friendliness. We love you and God Bless You, Bob

We had been looking at Subaru dealers all over NC. On a trip to the coast decided to check out Parkway Subaru. Awesome car buying experience. Coach Craig Nelson and Miles in Finance were fantastic. No pressure just the right car at the right price. Best car buying experience of our lives, and I am 63. We love our Subaru Outback. Quality engineered with lots of safety built in. Thank you !!!!

I was extremely happy with my car buying experience at Parkway. My father was in the hospital and my sales rep Michael Campo along with the Finance Department made the experience as effortless as possible. They helped me to stay at the hospital to be with my father as much as possible so by the time I stepped into Parkway I was there to sign papers. I found the environment very inviting and never once that pushy sales experience i have encountered before. Everyone was collectively there to help and worked alongside answering all my questions/concerns. Was very grateful that I chose to go with Parkway.

Great dealership, very friendly. Get all my service done by them for my Subaru. Have one local, but these guys are better. Highly recommend.

Never received my $50 gift card after my test drive. Emailed and called in multiple times. My last email from Jacob has again not been answered since he replied that the internet director is responsible. I guess I will call Hyundai Corporate next week and the BBB. I shouldnt have to go through this and while its not worth the aggravation to me, not its the principle of the matter.

I recently purchased my first Hyundai, a 2016 Santa Fe limited. Beautiful car. I have purchased many new cars in my lifetime and never look forward to the sales process. However, in this case, working with Parkway Hyundai and specifically with salesman David Jackson was a real pleasure. No pressure, just honest and professional service. Too new yet to rate service on the vehicle but from what I have already seen and heard I believe the quality for customer service is apparent in the service department also.

I had a very positive experience at Parkway Hyundai this past weekend. My salesman was Ken Berton and he couldnt have been more gracious and professional. He had a strong knowledge of the Genesis product line and was very helpful in us making the decision to purchase a new Genesis.I encourage others to consider this car and dealership and I recommend Ken to other prospective car buyers.

My salesman David Jackson was friendly, honest, made me feel very comfortable. He heard me telling my husband when we leave the dealership I would like to get a coke to help me with my headache he went to the soda machine and got one for me...that was very sweet. Also the Sales Manager Glenn McIntyre was very welcoming from the moment we walked on the lot. Over all had a wonderful experience...love my car.

We are fairly new at buying a car but this place is outstanding. Jeremy was such a joy to work with. He told our information other dealerships didnt tell us about and he didnt try and give us a low price on our vehicle we were going to trade in. He helped us get exactly what we wanted and we couldnt be more happy with the service.

Great car buying experience! My wife and I were looking for a new vehicle, so we went in and talked to Brady, we had given him some details of the Sonata we were looking for and he found one for us to test drive. They were able to give us what we wanted for our trade in, with a little money down we were able to get the payments where we wanted. I would highly recommend Parkway to anyone looking for a great experience!

I want to say how grateful I am to Craig at Parkway Subaru for his wonderful assistance in spending several hours with us as we deliberated our purchase of a new 2017 Subaru Forester. He is very patient, kind and extremely well versed in the details of these vehicles. He really demonstrated a willingness to make this purchase as comfortable as he could, and we are ever so pleased with our purchase. He and Parkway Subaru staff are awesome, and I will recommend Craig to anyone who seeks my opinion on Subarus. I only wish I can give this 10 stars.

Excellent service,very informative and thorough. They even beat my bank on interest rate! Mitchell was very laid back, but informative and not pushy at all. I’m very happy with my purchase and will recommend!

My experience with Parkway Hyundai Dealership in Wilmington is a !0! I am a senior experienced female car buyer having dealt with many car dealers over the years. I was completely amazed at the car buying experience at Parkway! The service, friendliness, and personal interest was above and beyond the norm. Not only did Parkway find the vehicle I wanted, but in record time and at a great price. Customer Service did an excellent job listening to my needs and must have requests. The salesperson Diana Kinney, is a wonderfully kind and lovely lady. Working with her was like working with a good friend. The Finance Manager Robbie was up front, considerate, a good listener and gave me top notch service. I love my 2014 Elantra GT! L.C. Myrtle Beach

Bought my new Tucson at Parkway. My salesperson, Diana Kenny, made it a great experience. My Tucson has all the bells and whistles on it and Diana took extra time to make sure I had a good working knowledge how to use all the features before I left with the car. Diana gave me a great price which I didnt have to haggle for, which was a real plus for me. I would recommend Parkway and Diana to anyone and everyone!!!

Excellent service reps and work is completed as promised

We just leased our first Subaru. It was an interesting experience that turned out very well. Greg Price spent a lot of time with us explaining our options and showing us everything about the car. We love our new Forrester! Thank You!

I have been very pleased with the service here so far, though admittedly I havent needed them much as Ive only had my car just under a year. The times Ive been in- once for an oil change, tire rotation and a minor recall fix, and once for a wiper fluid refill, they were friendly, fast and efficient. The communication was great- they told me what was needed, how much it would cost, and explained the recall. I got a call later the same day saying the work was done. When I picked it up, the price was just what they said it would be. So far the customer service from the service department has been better than I got from the sales department, but I love my Hyundai!

Wonderful sales team! Ask for Brandon at Suburu and Mitchell in Hyundai. I went back and forth between the two trying to make a decision.....both guys are patient, understanding, respectful, and knowledgeable! Excellent place in which to do business....cars are awesome too!

I had been shopping for a new car for a few weeks without luck and stopped at Subaru. Greg Price greeted me and from that point on I had a wonderful experience. After deciding on an Outback, Greg spent a great deal of time (and patience) explaining every detail of the car. There was none of the usual pressure to buy..that was a first! Thank you Greg...I have already referred friends to you!

I had an excellent purchasing experience here with Craig Nelson. This is a very upfront and honest dealership. Craig got me exactly what I wanted for a good price. Im very happy with my new 2016 Subaru Forester!

We enjoyed a great experience with an experienced salesperson, David Jones. We enjoyed working with him, with Jimmy Todd as well as the finance people, Skip and Tammy. They met our needs and were helpful beyond measure. This was our 2nd opportunity to work with Parkway of Wilmington and both times we have been extremely satisfied. We had our Tucson serviced each time at Parkway and were extremely satisfied with the Service Department also. We are very happy with this Dealership and cannot say enough good things about the wonderful people there. We love our new Sonata Limited and look forward to our continued relationship with Parkway of Wilmington. We highly recommend them to our friends and other people all the time. Give them a try. You will not be disappointed!

Just recently purchased a 2017 Outback. We walked in with a just looking attitude, and two hours later walked out with the keys to our new car. Jeremy was great...answered all of our questions clearly and patiently, and without any pressure. He is the reason we so quickly made up our minds. Also, Subaru is a great car.

We purchased our 2016 Forester through Matt Elliott. From beginning to end Matt proved most pleasant to work with and very knowledgeable about the Subaru. It was obvious that Matt was very proud of the product he was selling. We were pleased with both his offer on our trade in as well as the price of the new car. After the sale Matt offered to help in any way he could. Matt Elliott is a credit to the dealer ship and again we appreciate all of his efforts. Sincerely Frank and Annette Greene

I brought my car in without an appointment for an oil change. Done in under an hour. The staff is pleasant and efficient. Prices seem a bit on the high side.

One of the best car buying experiences Ive had in my 58 years. Josh Jones was very helpful, knowledgeable, and was more than willing to work with us on issues we had. We actually were just looking, but Joshs laid back approach appealed to us, and since they had the vehicle we wanted on the lot, the price was right, and the trade was fair, we went ahead and bought the Sonata. Everyone at the dealership was extremely friendly and engaging. As I said, one of the best car buying experiences ever! I highly recommend Parkway of Wilmington and our sales person Josh Jones.

Make sure you look rich when stopping here. Walked in to pick up some parts for a late model subie. Not a greeting or anything from the staff.The parts guy seemed really inconvenienced to search for head bolts. 🤷 Ill go out of my way to avoid them from now on. Not a very friendly bunch.

My experience with Parkway Subaru was pleasant, efficient and stress free. The car was purchased for my daughter who is a student in NC. But I live in NY. The entire purchase process, paperwork, registration, etc was done remotely. My daughter test drove the car, and took delivery, but I actually never stepped into the dealership. My salesperson and the finance guy were both friendly and easily accessible. Communication was swift and done via phone, email and text. Thank you Parkway Subaru for taking the stress out of a stressful process.

I bought a used Lincoln from Matt at Parkway of Wilmington. It was a great experience, he gave me a great price up front. The process was quick and simple. No extra fees. No issues. The car was in great shape and very clean. There was a minor fault on a sensor after the purchase. They said to get it fixed and send them the bill as I was 330 miles away. They paid it immediately. I will be happy to buy from them again. Thanks Parkway

Jeremy Race is aces in my book. I recently went into Parkway to look at a Subaru. I have been unimpressed with SUVs but thought I would have to succumb to the current trend. My friends purchased an SUV in December from Jeremy Race and talked me into meeting him. That was my lucky day! He asked me what I was looking for and actually listened. No pressure, no pitch, just options. One leisurely test drive in the 2016 Subaru Legacy Premium and it was mine. Jeremy scheduled a convenient time for me to go through each feature of the car with him. He followed up a few days later to make sure everything was working properly and to see if I had questions. I have purchased several cars but I have never received such considerate customer service. I highly recommend this dealership. The experience was awesome!