I am new to Metro by T-mobile and havent switched phone service in a long time. David Harrell was excellent. He knows exactly what he is doing. He made this experience the best phone experience that I have ever had. He is truly awesome. He took care of everything quickly and efficiently. I recommend David and this location to everyone. Thanks David for all did for me and for all you do in general 🙂

I drive 10 miles just to go to this store always helpful and friendly. Thank you Vida!🥰 My new favorite customer service personnel. Hope your day is as bright 🌞 as YOU made mine.

Viri is always helping us. She is the best very knowledgeable

V is amazing help me with all my concerns and help me upgrade my phone. Recommend it. Good service and prices

Great service V knows what she is doing. She was able to get all my info back from other phone. Recommend this store

WATCH OUT FOR SCAMS!!!There is an employee working at this Metro pcs on Market st (Young black male with braids) that is scamming customers out of their money. I walked in asking to upgrade my old phone and asked for the cheapest upgrade he had. He directed me to a phone that stated it was $69.99 with an additional 20$ upgrade fee however he tried to tell me that it was actually $139.99 (+20$) for the same phone. I felt something fishy was going on so I left and drove 3 miles down the road to the MetroPCS on college and bought the same exact phone for the listed price 69.99(+20$)+tax which totally $98 and when I began to tell the employee at this store (who was excellent btw) about the scam being run, he was fully aware and told me he warned that employee not to do that so its apparently been an on-going issue that needs to be resolved IMMEDIATELY.

V rocks the store. Help me lowering my bill very knowledge. Thank you

Great experience. Switch from us cel and viri was amazing!!! Recommend it

David and viri help me with my phone and gave me some lessons since Im new with this phone. Great prices!!! I reccomend this location

Tgey always help me. Good pricesAsk for viri very helpful and knowledge

I loved Samantha and the trainee she had with her... even tho they opened 20 min late Samantha was so helpful with get my phone set up... the IT person had to switch cell towers and Sam stayed on the phone to make sure it worked... made sure fees were reversed and that my phone was all clean ed after since it was a 3 piece cover that’s really hard to take off... she was helping me at least 30 min and was so patient and professional... I even had my 3 y/o non verbal autistic daughter who was all over the place and they never seemed annoyed even before I told them she was non verbal mid functioning autistic...Sam even sent a text to make sure my phone received it and that my internet was working 🙂 we just moved here so it’s important that I have a reliable network cuz of gps and setting up the resources my daughter needs...

Great representatives! Viri is amazing

Wonderful service! Great value!

Aaron was very helpful thank you for your service

More staff has been put on during the day so it makes for a quicker in and out and maybe home just in time for 8pm tv..Been with metro for over 6 yrs.now. and now are said the same freaking have six phone linesAll staff are very knowledgeable. However, there has been a lot of employee turn over lately..

Smelled like marijuana as soon as I opened the door. Sales man very eager to make me a deal.......on $349 for a phone because I already have their service, but itll I was new and switching service it would be $170, come on let me make you deal was repeated about 3 more times after that.

She did very good today and always work with me

Aaron was the greatest help i received here at metro

Keep up the great customer service.

Sent a friend to buy a new sim card for my phone, because I couldnt leave work. Employee Trainee T. Vaughn gave her a difficult time because he didnt understand that she was purchasing a sim card for a prepaid account, that I would activate myself. Mr. Vaughn needs lessons in appropriate POSITIVE customer service and interactions.

Good service, vidi is awesome

I wish I could give the Metro Store on Kerr Avenue in Wilmington less than 1 star. The women working there have no sense of customer service and were more interested in their own business then the customers.Every time a new customer made contact they were taken care of, while the ones who were already waiting had to wait until the new customer was done. Nonsense of good customer service. No sense of priority. No order.I will not be going back to this place.

Great service, good help and very attentive to my needs

Awesome group.. Great customer service!!

It was a great experience. Real professional service.

Lady at the front wasnt cooperative. She was rude.

Best service

Bought a blue tooth head set from their great location

The easiest, quickest, and least painful cellphone purchase/account transfer ever. The service was excellent!

Very helpful employees. They helped me get my new phone activated in just a few minutes and were friendly in doing so. The good service was refreshing in comparison to how unhelpful some places/employees can be.

Had some really bad issues with this store. Attempted to purchase a phone several times that was advertised on website never had stock in any location in area. Finally broke down and purchased a completely different phone. Speant a few hundred dollars. Phone completely screwed up after a few hours. Tried to return the next day. Was told to wait until their manager came in. Manager came in a week later and told me I couldnt return the phone for a different one I had to wait for them to send in for a different one. All I wanted was my money back. I had no phone for several weeks and I have 3 children, this is unacceptable. Went in store to get phone they sent for and they had to send it back saying they called me serveral times although I had no phone for them to call. Tried to get refund for service. They gave me the number for metro and I gave them my card information. Never received the refund of my money to my account. Now Im out $300. Employees seemed nice but I will never do service with them again after 3 years of paying my bill on time and crappy service just to be ripped off.

Very informative,,Anna was great,,I will be purchasing a Motorola phone very pleased with the details and understanding of what I am getting,miss Patterson is pleased with what I described,,,to her as she resides in Harrisburg, Pa,,she is very excited,so Am I,,,see you on Feb 1 2019.,,Maria,,,.

Gun owners beware.. youre not welcome here which means my bussines isnt welcome here... dont know about yall but in this day and age its unacceptable its a constitutional right... meanwhile criminals will still carry in here concealed... leaving the good guy paying his phone bill defenseless

Well I went to metro on oleander to pay a bill 2 months ago..longstory short the girl behind the counter keot my money didnt place it on account .Next day after just paying night before phone service was suspended .It has been an ordeal then had to pay the full bill amount again.It was the one and only time I was not given a reciept.Then when went in to discuss it they kicked me out of store .I spoke to people on phone and they told me they would look into it nothing happened next bill time came around still nothing so used metro chat and they aknowledged the problem and gave me a 10 dollar credit for next bill.That was nothing in comparison to the stress I went thru and it was the only money I had due to financial issues so it couldnt have happened at a worse time.Before the incident though the girl in there was so rude and my phone was not working on top of that and she wouldnt even try to help me figure out the problem.This is the only time I have had a problem from metro and I have always paid bills on time and have been a customer with them for years now so was pretty upset that this occured and that they didnt want to fix the issue.So moral of the story stay away from metro on Oleander and the girls name Im pretty sure is Erica .I am still very angry about it and will be switching services and all because of one person.I work hard for the money I have I dont wamt to just give it away.

The employees were very helpful with wverything I needed

They want to make a quick buck and recommend slow phones over optimal ones at similar price ranges... Watch out and KNOW what you want FIRST!

They sell non OEM products!!

Great customer service from Aaron!

Sales person was very knowledgeable and helpful.

Salesman was very helpful and efficient

Very helpful

Cheap

Viridiana is great very good service! I recommend them inexpensive and without problems. To 100

Muy buen servicio al cliente!

I love the customer service they give in this store. With new manager Viri does an excellent service. Recommended