From the first time I walked in the door, they were warm and helpful and obviously love seeing people find a passion for sewing. The owner takes the time to start a conversation. I love this shop.

Great place for all your sewing needs. The people there know all about sewing, embroidery and quilting. Theyre experts on machines and repair many brands. They also sell used machines with 1year Guarantees. A good family business.

Nice people. Low pressure experience buying my new Baby Lock Accolade Serger. Answered all my questions, let me know promptly when the shipment came in.

This was my first time visiting and the staff was very friendly and helpful. Their selection of quilting fabrics is lovely as well.

I order a 8 point crosshair ruler,when it arrived it was broke natural it was the weekend I think I left name and number on their voicemail Monday morning bright and early dont remember the ladies name but she called me back and I explained to her what happened and before I can hang up the phone my package was sitting on the doorstep in perfect condition I know it took a little bit longer than that but thats the way it seemed at the time I will order anytime from these people I wish I was close enough to go visit Ill have to visit through their website I want to thank them very much perfect company to do business with and I will be doing it again thanks again.

Great family owned store! Amazing selection staffed with extremely knowledgeable, friendly & helpful people. Great place for the sewing enthusiast to learn & shop!

Just had my sewing machine fixed, and they did an incredible job, it feels like using a brand new machine again. They have a huge selection of anything your little seamstress-heart could desire and the staff are all very warm, helpful and welcoming people.

Mr. Hayes always does a great job of servicing my machine which I purchased there in 2004. This last time in August he did all the regular cleaning and lubricating, etc, but did not charge me because he couldnt get the stitches perfect. I was amazed and so thankful.I do have a complaint however regarding notification from the staff that my machine was ready. I had been told it would take two weeks. I kept waiting to hear that it was ready, but didnt. Because I had seen about 40 or 50 sewing machines lined up in the store when I dropped mine off, I waited until three and a half weeks before calling. The lady I spoke with told me it was ready after 1 week, and that they tried to call but because of a storm couldnt get through. I just couldnt believe that they had not tried to reach me again. I was kept waiting an unnecessary extra 2 1/2 weeks when I really did need my machine.

I just needed to leave a glowing review about Mr. Hayes! I called the shop today because my machine was having tension issues. I explained what problems I was having and asked about bringing it in to be fixed. Mr. Hayes spoke with me over the phone and walked me threw the simple fix that my machine needed. He knew what the problem was right away and how to fix it. I appreciated his help so much and expertise and I will absolutely be bringing my machine here for its regular maintenance!

I went there for the first time today and an so glad I did. The shop is great and the employees are helpful, friendly and very willing to share their knowledge. I struck up conversations with several of them which makes the store seems like a caring, supportive place where the people care about you as well as their products. Thanks for being there!

This is the best place ever to get a Sewing Machine fixed. Mr Hayes does the repairs he has been doing it for over 54 years he sure knows his stuff. They have a wealth of parts for newer and older machines.He will even look at your machine for free, if you bring it in, and give you an idea what is wrong with it and how much it will cost to fix (Almost unheard of-most repair people want to charge just to look at it). The store is neat well stocked with new machines, parts and A great selecion of fabrics for quilters.

Hayes is always helpful. They have a thorough knowledge of the machines and have always been able to repair my machines. I even trust my featherweight, Lizzy, with them. They give classes that teach you all the little stitches that your machine will do. They have even helped me repair my machine over the phone.

One of the best sewing machine stores anywhere. Everyone is knowledge and helpful. Have a problem...call them and they will patiently walk you through it over the phone. Best place to buy machine offering free classes on your purchase. Lots of varied classes with the best being the free demo classes every Friday. Family run business.

Wonderful shop and people there! I had a sewing emergency and needed to finish something before I could get my machine repaired. They were so nice as to let me use a machine in the store the day I dropped off my machine for repair so that I could finish a project. You can tell that they actually care about the customers and take pride in everything they sell and offer in the store. Sewing machine repair was quick, and I am already signed up to take a class here because I had such a great experience with the service. Highly recommended!

They are always helpful and professional!

Our Bernina 350 PE was having issues with the bobbin mechanism.It was a stressful event for my wife (getting the machine serviced) for fear it would never operate like new again. Mr. Hayes assured my wife and expressed confidence the machine would be fine. Our machine was serviced in record time, a part replaced and it operates like new. Maybe even better!! I want to thank Mr. Hayes and staff for the excellent work provided. My wife commented, the store is filled with new and exciting things to sew and quilt. Most importantly, the staff takes the time to talk to their customers and art lost in todays retail businesses. Per my wife - stop by Hayes, you will not be disappointed.

Very good machine repair

Great little quilt shop. The Hayes family runs the shop; every family member is very friendly and knowledgeable. My mother bought a sewing machine from here and they offered free classes on how to use it, which I thought was very nice! A nice selection of fabrics as well as sewing machines, new and used, and gadgets.

They have great classes at a very affordable price, they help you in class show you how to do things. Teach you great skills. I am a lifelong customer of Hayes because of the friendly staff and great priced machines

I took my mothers oldest sewing machine there for servicing. They fixed the one issue, a slipping bobin, then created some new issues, by over tightening the thread dispenser. Furthermore, they removed the original, metal, address label plate from where my mother had purchased the machine...and stuck on a cheep paper on e of their own, in its spot. Without bothering to ask if I wanted the old plate removed or not. (It took me a little time to figure that one out.) My mother has been dead for a few years and I moved a couple of times since then. That little piece of history that I grew up with, is now gone forever by someone who didnt care and just wanted to make money, not build trust with a customer.Also, the wait time for the simple tune-up took twice as long as they said it would, and as I found out later, was way over priced for the bother. I felt like my mothers machine did not receive the care and respect that an older machine should have received. Myself included. Such carelessness has turned me off and away from this place. I have no plans to return...for anything!

Love this store! Great selection! Its staff is amazing and so knowledgeable about everything sewing. A great, local family room business!

I am a custom tailor in West Chester, Pa. Over the last thirty years I have purchased a dozen vintage Singer Touch & Sew machine from Mr Hayes. I like the old Touch & Sew machines because they are simple to use. Time is money so stopping to thread bobbins is a time waster for me. The Touch & Sew threads the bobbin right down in its nest below the needle. The machine itself is also easy for me to maintain with a blast in the bobbin nest now and then to get rid of loose pieces of thread. Hats off to Trevor Hayes! He has helped keep my business humming for over 30 years.Jean Swisher, Fabric-Flair Tailoring, West Chester, Pa.

Everything here is quality. Ive been coming here a few years now & have purchased 3 machines - Ive never been disappointed in quality or service. Honest people.

Always the best...regular attender of free Friday workshops. ALWAYS learn something new. Only place to buy a sewing machine or serger and definitely the only place to have service.

Have bought almost every machine there. Mr Hayes is fantastic as are his daughters. Have taken several classes which are also great. I live in New Jersey and travel as well as recommend people to go to Hayes for machines

The entire staff is knowledgeable and helpful. Selection super!

Great store, helpful & knowledgeable staff who are down-to-earth and have a sense of humor :), amazing machines (Baby Lock & Bernina), fabric, classes, and even free workshops most weeks. Highly recommended!

This is the only place I could find the advice I needed to finish a quilt I was making, They are the most caring helpful people and they can be counted on for just the right advice. They also repaired my machine quickly. My next step is to buy a new quilting machine...Mrs. Georgianna Shrier

I visited this place and was astounded at how much the sewing machine industry has changed. There was a group of beginner quilters having fun.

Always willing to help. I called to ask a question and got a courteous reply. They really know about their products.

This is a family business. They were all patient, kind and knowledgeable. Very good visit there.

Have been dealing with the Hayes family for 20 years. Mr. Hayes is charming and does all his own repairs. The girls are amazing, they sew, they teach and they can all repair. They are happy to answer questions in person or by phone.

Every machine serviced. No matter how old it. Is lessons are fun. In a warm imviting atmosphere

They did an excellent job repairing my old serger! I will absolutely be bringing my machines here for service from now on.

I purchased a babylock sewing machine from Hayes and I’m so happy that I did. It’s a family owned business Mr. Trevor is so nice and his daughters are nice also. If u purchase here they give u free classes on how to operate ur machine I LOVED that, my first class was yesterday with Loretta sp sweet and she is a really good teacher she made sure everyone in the class was comfortable since we all had different machines. So with all that I would HIGHLY recommend if ur looking for a machine this is the place. 💜💜💜

Their customer service clearly stands out amongst all competition in the area. Such great people, always willing to help and answer any questions you may have. Thank you all!

Fantastic service and experienced workers. Pricey.

Classes of all kind. Every thing creative

This is the only place I go for sewing materials, machines and advice. I have been a customer for years and purchased at least 7 machines from them. Service is great and so are the classes. My only complaint is that despite spending well over $20,000 on sewing machines and sergers in the last few years and purchasing fabric almost weekly, they do not recognize me as a repeat customer or even know my name. I know that sounds petty, but really, its important. When one offers a local merchant repeat business, its important to have a relationship. They know my name at Stoneybrook, down the road. I bought a machine there about ten years ago, and I think the most expensive thing Ive purchased there since is thread.

Attended free workshop today and learned a lot from the owner who gave the workshop. They have a lot of stuff for every one that would like to sew.

The best!

Experts in sewing machines, sales, service, classes, fabric and advice, they are the best!!

Very friendly & helpful staff! GREAT classes!!

Super knowledgeable and friendly.

The best place for repairs and great for phone consultations.

Great service and experienced staff.

If you need sewing supplies they got it

Good selection nice people

Everything you want for sewing

They offer classes

Great in every way!!

Wonderful staff, great classes