Easy access, good parking. I needed one thing, was able to find it and make my way to check out quickly. No one was there at any register but they came fairly quickly. Good service.

So I come to this Best Buy multiple times because it’s close to me but each and every time, no one to help. I’m not sure if they are understaffed or have one sales person assigned to a certain area but even when I stand by big ticket items still no one ever comes by and asks if I need help. It’s like Best Buy wants to go out of business to Amazon. They are tying to go out of business. So I have walked out for the 4th time in a row not buying anything. I couldn’t have gotten poorer service it the place was closed.

Today we went into Best Buy to see if they had used phones. Although they did not we had the best service with a gentleman named Nathan. He went above and beyond to help my mother out in explaining, picking out, and setting up a new phone for her. She was previously told at a Verizon store that she would HAVE to upgrade in order to get a new phone. Nathan took the time to look up her account and explain that she infact did not need to upgrade her plan and she could just get a new phone. If you have questions we would recommend going to see Nathan, just have patience as today he was the only one working.

I will be a loyal Best Buy customer. I was highly impressed with the whole team. I had a list of items that I needed and team Member, Curtis, was extremely helpful in showing me the merchandise and explaining everything. He made my experience so easy and I appreciate that. Good products, prices and fantastic customer service. 💞

Didnt have chromebook I was looking for in stock. Didnt have the Mophie I was looking for in stock.

James helped us the whole time we were there and he was very nice and good at customer service. He knew what he was doing, and was very timely. We appreciate him and his help.

Since this is small town America, you arent going to find a HUGE variety of items. I needed a surge protector. They carry two brands. Both are good. Neither are my favorite. Friendly employees. Good atmosphere. Very polite. I like it.

I had a great experience with my purchase at the Winchester store. Helpful associates on the floor. My check out/pick up went much better than expected. I was thinking I would help the load my heavy purchase as usual, yet two store employees brought it to my car and loaded it for me. For me it was too easy. I definitely recommend the Winchester Best Buy!

I love this store! Great staff! I had an outstanding experience ordering a TV online and picking it up curbside.

I have had my ups and downs with Best Buy over the years. I have dealt with some issues but often the staff and management will work to take care of problems that arise. We recently went to make a purchase for our company and while the sales staff performed the minimum required task that is all they did. We were left to wander the department and after a few minutes approached the one individual there who was doing his best to avoid asking us if we needed help. When we asked about the item we needed he explained that it wasnt available in the store. Rather than offering an alternative or to order one for us he simply told us to go online and order it ourselves. Great, thanks. The item is available from every one of Best Buys competitors and at the same or a better price. Why exactly then should we order it from you? Certainly not for the service or support.

This Best Buy (probably others now) are just phone kiosk for different companies. Takes up about 70% of the store. Console gaming may be 1 aisle. PC gaming accessories is about two aisles. A lot of empty space. At this rate not sure Best Buy will be around much longer. Went in the evening and hardly any customers were there.

Its best buy.... didnt have everything we needed... always questionable where you check out (at register or at customer service)..

I have tried really hard to purchase from Best Buy rather than Amazon. Pricing is matched and like to support brick and mortar. Purchased a laptop, two phones, headphones, Rokus, and just two days ago, another high end laptop. But I am tired of Best Buy promising delivery dates they never meet. I can recall one time that a order arrived in two days as promised. I realize that COVID impacted shipments, but that is behind us, at least when it comes to Amazons shipments. I probably order something every other day and it is on time 95% of the time the past two months. Best Buy is about 10%. I would not mind a longer delivery if they would simply tell you. But promising and failing to deliver is poor service. I stayed home today as according to Best Buy, my computer was to arrive between 3-5pm and required a signature. It is almost 6:30pm and just got an email stating it it now Monday between 3-5pm. If you miss your promise, then deliver it on Saturday. Amazon delivers 7 days a week. You are losing an elite level customer by over promising and under delivering.

Only give them my business when I need something that day and cannot find it anywhere else. Was a reward member for years until they refused to refund my sons purchase on a video game that kept being delayed. Problem being they only refund back to the gift card but seeing how he made the purchase over a year ago we did not have it anymore. Asked them to reinstate the purchase they said no. I said show me where it says that about the gift card during the order cancelation process. They couldnt. So they stole $60 from my son, who has Autism to boot. Guess years of membership and tens of thousands of dollars in business doesnt mean anything.

I bought a 5 TB external hard drive for $110. It was a good product for a good price. Best Buy had a great selection on external hard drives.

I’m not rating the employees of this location only the fact that they do not accept phone calls. This is complete nonsense I want to find out if they have a product in stock before I drive 40 minutes each way. Wasting our time for their profits seems to be the new standard. I’ve never had a problem with the employees of this location only the inconvenience and time wasting of not allowing customers to ask questionsUpdate. I made the drive went there and the phone I wanted is locked / unavailable and this could’ve been solved with a simple phone call. I wasted my time with a simple question that would’ve taken 30 seconds.

Normally good visit there but dont tell someone about this new product and then tell him you sold the last one 15 minutes ago

Geek candystore! I love this place and all my gadgets.

We went in to purchase a wifi hotspot for an Airbnb property that we were starting. The gentlemen that initially helped us was very helpful. After purchasing the device and attempting to activate it at home, we were informed by customer support that the hotspot was defective and that we would have to return it. Upon taking it back and exchanging it, we asked if we could have someone from the store`s staff help us activate it to ensure there were no issues. After waiting for several minutes an employee came over and stated that they were short staffed and that they don`t do that type of thing. We can completely understand that, given the times were currently living in. However, the insolent and condesending tone that the employee used was completely unprofessional. Then after spending another 40 minutes on the phone in the parking lot with the hotspot`s customer service, we were informed that the second device was defective as well. Best Buy Winchester will never see another penny of our money and we will ensure others are aware of the less than professional personnel they choose to employ.

Empty store made it easy find what I was looking for. Took the employees recommendation on wireless indoor cameras and they work perfectly!!

We went in to buy a TV. Found one we were interested in, but the sales person said they were out and he was not interested in helping us order it or find another one that was similar. Memorial Day weekend sale, Saturday afternoon, very few sales people available and very low stock. Wondering what it will look like by Monday!

Was in and out to pick up something I ordered online, everytime I go in the people are super helpful and polit

Ordered online for in store pick-up. Super easy!

Finding an associate to help with an unpriced item required us taking a lap around the store. Pricing is higher than other stores for the same product. We ended up purchasing the same tv at Walmart and paying $100 less and didnt have any issues with finding an associate in the electronics department.

Love this place for dates with friends or casual date night. Lots of Burgers, lots of beer and they always have new craft beers on tap. Staff wears masks and has lots of social distancing for tables. Outdoor seating is available too.

Found some great deals bought some movies and two wireless speakers.

The employees are very helpful and attentive.

I had been looking everywhere for a Nintendi Switch and couldnt find one anywhere. And Best Buy had it. Ive never shopped at Best Buy before this is my first time. And the employee that helped me name is Ashlee and she was really nice. And quick with my order.

I have bought 2 vizio TVs through best buy all came broke and had to waste my time getting a brand new one every time, a lot of the Employees working around the sound system section and tv section really don’t know what there doing, my sound bar I also bought from their had a problem connecting to my Tv the first couple times I had it and the subwoofer would kickback blowing out a screech when only put it on 15 from the volume level, you’re honestly better going to a different Best Buy than this one

Very friendly staff eager to help with all my electronic needs.

Friendly, helpful associates. Store is ran well!

The guy that sold us are phone was great. Thank you

Store staff when available are very helpful.

The team that works here and I dont just mean in one particular area everyone in the store constantly helping I dont think Ive ever seen them sit still for more than a minute five stars highly recommend this store I will not go to another even if I have to wait for items to be shipped look forward to doing business and thanks you guys

Got a beautiful 8K tv at an amazing deal!

Visits here are almost always great experiences, but occasionally I walk out without what Im needing. As most of the store multimedia items are small and are picked up with not always returning to where theyre organized at, sometimes items are missing and cant be located. Ive had more than one experience here searching for an item that was said to be in stock but to no avail in finding.That aside, customer service has always been pleasant and helpful.

No need to really go there. Pretty sure the only reason the are open is to sell cellphones. Almost never have what im looking for and i buy from them online instead.

We came here to buy my Samsung Smart Watch, we normally have a good experience at this location but not today. They are either understaff or the employees have decide to take excessive breaks at once. We ask an employee for some assistance and he said wait one second while he never return...We were standing by the counter for 20 minutes before somebody came back from their lunch break and he made it obvious that we were an inconvenience... we bought the Watch but we are having second thoughts on coming back here for our electronic needs.

I got help right away and great advice. Friendly people! Clean store!

Great experience and the geek squad is very kind and helpful

Staff was nice and very professional. Store was clean and had everything I was looking for.

Very friendly service. Very helpful employees

Plenty of parking and lots of staff available. I waited about 10 min for help finding a laptop. The young man reviewed everything I needed and looked in his computer to find the laptop to fit my needs.I also made a quick stop in cell phone area. The young lady was able to tell me what I needed to do to take a screen shot. And i was in and out quickly.

Waited for help to buy a laptop for over 30 minutes. Store manager was standing at the front door and even made direct eye contact with me. I just walked out. When you want to shop local to support your community it reminds you fast why you just buy off Amazon.

They have some very knowledgeable people on staff. I always find an employee with time for helping me.

Hard to find a salesperson to answer questions but they do know their products and run great sales. Just be careful not to fall for all the add on services that run up the price.

Great Quality products and customer service.

Could not beat the service...purchased a standing air conditioner and the box was beat up...the sales associate who brought it out to my vehicle offerd to take it out of box if I wanted to check for damages...i replied no not necessary...he even help me put it into my small car...great service

Didnt have what we were looking for but associate explained why and not their fault. Very helpful. Saved us time and gas.

Clean bathrooms, helpful staff, never has the additional accessories needed for things like ipad or apple pencil.

The national call in number system is a disaster. You get a machine with a 10 minute hold until the first human being who asks questions and then forwards you call to the next hold system (15-30 minutes). They dropped my calls 3 times today during this process. And when I finally got a human and he dropped my call, he didnt call me back.

I was scheduled for a delivery on October 28th, between 3:00pm and 6:00pmI received a call, from a third party scheduler for Best Buy, INSTALL INC., at 6:11pm, saying the appointment needed to be rescheduled. I expressed my displeasure at the late notification of the reschedule and this person retaliated by NOT BOOKING...”the first appointment of the day” ..” between 9:00am and 10:00am on Saturday October 31”, as she said she would do.I called at 11:00am on October 31st, to check the delivery status. I was told my delivery was... “not on the books”.I interrupted plans this morning and now... still no TV.All totaled I was on hold for nearly 1.5 hours...and was able to talk to someone, Clint, at the Winchester store, only after being transferred to the store by a centralized call center.With that said..... Clint, the General Manager at this location, worked beyond expectations this afternoon to rectify the short comings of the delivery mess up. We all have choices these day when it come to buying anything. Clint’s old fashioned, great customer service and his diligence in making this right goes a long way in retaining me as a customer.Best Buy... do better, answer your phones.Clint... thanks again for making this right!

Very friendly associate helped us with our purchase. We found tv online and went to store to pick it up. TV was in stock as website indicated.

Experience was good, didnt have to wait to long for someone to assist us, but they were out of stock on one of the items we wanted to buy. :(

I went with my husband and son to purchase a new TV for my sons 13th Birthday and the customer service was horrible. After 10 minutes of not being assisted and trying to get help from customer service and not being acknowledged we left and purchased our TV elsewhere.

Before going to Best But, Id been to two other stores looking for something for my television. The associates at Best Buy were fast and very knowledgeable. They gave me exactly what I needed as well as some much needed information about what I was purchasing. The associate also gave me some info on other items that were similar to what I was looking for, helping me to purchase the correct one. It was a fast and simple purchase, thanks to the help I received!

Had to wait about 20 min for anyone to help. They had neither of the 2 items I needed. And these were common items.

They advertise on line for sales in store and then they dont have any product in stock.

Sad the store is so empty; I havent been to Best Buy in a bit, but I hope it can return to the robust environment it was pre-pandemic. Staff was really helpful and attentive. Professional experience.

Great staff great prices very efficient customer friendly and they love my service dog Chopper six stars boom.

Rude and horrible service. Bought a MacBook Pro here for Xmas, and purchased Apple care with it, ONLY cause the sales person told me they were an authorized Apple repair facility and could fix it there if it needed to be serviced. But their concept of this is being a middle man to ship your Mac back to Apple to repair. I stopped shopping at BB several years ago due to poor service and unknowledgable staff. I guess its time to put them back on the list of places not to use in the Winchester area!

This was my first time buying a smartwatch and I love the watch I love the service the technical support that I got from the associate was impeccable

Helpful staff and nice selection of products.

I was able to get my son his controller for his PS4 thank God they had it

I bought a phone from here, and I am paying for geek squad warranty. My screen is cracked and my phone is not usable. Geek squad told me they could not fix my phone due to a system issue, to call the main 1800 number. I asked the rep if he could call and he said no, I have to. I called the 1-800 number and they as well said they could not help me. So I recommend to go some place else for your phone needs. Im an stuck with a broken unusable phone after paying best buy for insurance for 2 years.

Fast curbside service.

Went in for headphones, an associate showed me where to find them, was out the door 5 minutes later.

I had a broken phone and was told I would be a ke to walk in and exchange exchange phone if any issues ever arose with the phone. Well I shut it in my tailgate 4 days later and they had a phone shipped to me and I didnt spend a dime or have to go through and upgrade sales pitch at all. I si only had my zfold2 replaced, activated and was back in action.

The place was good but I hung out around a area looking for help for 5 minutes and no one helped me. It was OK, I had a simple question, and eventually realized it was a huge waste of time and left. If the question was answered I may have made a purchase, but I decided against it after the wait.

Bought a dish washer a week ago, and it arrived today, I thought geek squad would come since I paid them $150 to install it, well no, they hired the cheapest company instead, the person that came was old, and could barely lift or even move the dish washer, and he couldn’t install it today, so now I have to wait a whole another week or 2 to get it installed…..

Fast service and good collection of open box items

If Costco does not have it, Best Buy is my go-to place and Winchester. The sales associates are always very helpful and patient. Never pushy.

Never thought I’d see 3 employees running a full on Best Buy

Its nice to have an electronics store in a small town. Apple products and service are nice. Nearest Apple store is 50 miles away.

Very professional and helpful staff

Pretty good customer service for the most part

Very nice.

I Love Best Buy! They have all types of electronics and if you are looking for it they most likely have it there. Thats my place to buy and also they will do price match with their competitors. Easy and fast at a good price!

Missing online products that were shown as being in the store for inventory such as factory speaker wire adapters and JBL noise canceling earbuds. I was a little disappointed to be honest that a store of that caliber with that much product was missing both of the items that were shown online as being there when I asked for help from the staff they seem none too concerned about even upselling me to another product that might be comparable. Disappointed all the way around. I suppose as an audiophyle, Ill just stick with my roots and go to the local audio shop to see Tom @ Winchester Discount Audio

They have computers but not high end ones. Came for Alienware they dont carry them in store.

The place itself is fine. Its the people that work there Id give one star. Went in and bought two cell phones. $600 I spent. Saw a box of masks sitting there for customers so I asked for one. I was told no since I was leaving but if I turned around and went back in I could have one. 🤔 So even if you spend that kinda money you still cant have a mask. 🤬

Their stock is a little low right now but the service is always great.

Theyre pretty good here. They arent always quite as knowledgeable as one might hope, but, not every young person is an electronic wizard. They will work to find answers tho, thats the important thing.

Online ordering was easy check out a little scattered but was able to do it. Order came in ahead schedual an was very easy to pick up.

This is the second time Ive ordered something from here AND THEY NEVER DELIVER IT OM THE RIGHT DAY!

Affordable and they have great customer service. Stand behind their products.

Ahhhhhh Walmarts cousin that always stands off in the corner because they think they are better than everyone else and Always has the latest IPhone.

Ordered online, curb service extends before store hours with QUICK response.

Just had a great experience at Best Buy thanks to Ryan in the Tv section. Dude knew everything there was about the vast Tv selection and steered us into the right fit for us!Give this man a raise! 🍻

A place that has outlived its time. Nothing special. Better selection other places.

Staff listen to my problems and fixed them. Thank you best buy

Its nice to have a real electronics store close by, and I really like this Best Buy. Theres a big parking lot with easy parking. Always helpful and knowledgeable staff and great selection of merchandise too. Bonus that the match Amazon prices! Ill keep shopping here as long as they keep it up.

Very helpful, I returned a car charger to swap it for the correct charger for my phone and they swapped it free of charge. They also helped set up my phone I purchased yesterday!

Best buy is the best place to get new chrome books and new phones.👌

In store pickup counter is great!

Best place for all your electronic needs at a reasonable price.

Great place to buy electronics. Very friendly and helpful staff.

Lovely people who try their best.

They had a greeter that was excessively forward. Id rather just go in and shop, not get verbally accosted by some employee.

Good service. Knowledgeable staff. Prices OK, higher than other retailers but available product on demand makes a difference.