This review is difficult to write - I made an appointment for a full leg/Brazilian wax a little while ago. The aesthetician who gave me my wax was very sweet and warm and worked very hard to make me feel comfortable, and was quick to hear what I wanted (not something that I’ve experienced at every salon).However, the waxing experience itself was terrible. She kept getting the wax stuck in my hair, and didn’t conceal the fact that this was frustrating to her (in addition to being incredibly painful for me). A good wax shouldn’t be painful - I’m not saying it should be pleasant, but a professional and experienced aesthetician should know how to apply and remove wax in a way that doesn’t cause excruciating pain. I’ve had about 5 professional waxes before, as well as frequently doing my own at-home sugaring. I left the salon with large patches of hair that hadn’t been removed, as well as sticky bits of wax all over my legs and bikini area. Despite frequent exfoliation, I had the worst ingrown hairs of my life over the next two weeks, and had regrowth of the areas waxed within a few days.Disappointing experience, considering that a full wax like this costs upwards of $130, plus a hefty tip (which I probably should have cut back, but I know how difficult it can be to make any decent money working under a salon that takes a big cut). Maybe if the aesthetician hadn’t felt the need to rush through my waxing appointment, my wax would have been better executed. I hope this review is taken as the big hit of constructive criticism I mean it to be (not a rude and thoughtless insult like many of the reviews I’ve seen here are), especially as I’ve since heard a very similar experience from about three other women I know who have had a first (and last) wax here.
Piercer was amazing and did a terrific job. I got the daith done and it has eliminated my migraines. Front desk lady got into an argument with one of the other clients, was kind of off putting, but I was glad I stuck with it and waited. Expect to wait 20 minutes beyond your appointment and you will be fine.
Brian is the best.I have been going to him since 1998. If you want great hair, book an appt with him!!
Maggie Daines is an amazing stylist. She is very professional and listens to what you want and gives you exactly what you ask for. Shes amazing with all different hairstyles and colors. Shes my number one stylist. Shes able to accomplish anything I ask for.
Loved my stylist Lisa ❤ she done an excellent job ! Love my highlights!
Maggie is amazing she cuts mine and my fiancé hair and she also just cut my one year old sons she is amazing the only person I will ever let cut mine and my sons hair if I could give her more stars I would. I will highly recommend people to get there hair done by her
If you are looking for a top notch, quality piercing place, LOOK NO FURTHER!! Utopia is seriously the BEST place to get any sort of piercing! This is my second time getting pierced here and both times were just fantastic. I left a review the first time but I just had to leave a second one. It’s easy to get an appointment and even when I needed to change the time, everyone was super nice about it. Laura is very professional, yet easy to talk to and will walk you through the whole process. Nothing was rushed and I definitely felt welcome to be there! I would recommend Utopia for piercings to anyone!! Thank you Utopia for another amazing experience!
I had a great experience today with Marion. She is an excellent hairstylists. She did my color and trim and my hair turned outbeautiful. I will be going back. .
My daughter Brianna got an eyebrow wax removal done and it was the worst experience ever. Maggie did it for her and it looked very bad there was no shape and it looked almost the same as before. I had to take my daughter to another salon to get it fixed., I don’t trust this salon 😡😡😡
Maggie is AMAZING!!!! She is the only one I will let touch my head! Lol she is friendly and professional and always has amazing ideas when I’m unsure! If I could give her 100 stars I would!
Lisa was so sweet! She went out of her way to make my hair look great!
I got my industrial pierced here it was amazing and they are all really nice i highly recommend this salon.
I have been a client between five and ten years and thought it time for a review. Not only have I always been happy with my haircut, the stylists have always been friendly and fun. Lastly, I have been in several salons, and I would not be surprised if Utopia is the cleanest I have been in (note that this was already the case before Covid).
Nice salon.Great employees working there.I had a great girl named Laura.She met my needs.Take care & God Bless all your talent.
I went to Utopia for a piercing. The shop was clean, and every single member of staff I spoke to was very friendly and helpful. I feel like their prices are very reasonable, and the piercer took time to understand what I wanted and give me perfect placement. I would definitely recommend this shop for piercings.
This place is amazing! Went in for a consultation with Jody. She told me things I never even KNEE about my hair. Cant my wait for my appointment April 9th!!
Haircut/Color was good. Wish theyd offer mini massages while ur waiting for ur color to set, etc. 🙂
Left with fried hair all over, went in with healthy hair. Cried because of how bad my hair looks, pretty much walked out with a mullet. Assistant who washed my hair was rough, told her i had ear piercings and asked if she could watch the one as her finger kept catching on it and I got the same roughness. I have Never been so ashamed of how my hair looks like I am Now. Money was not well spent.
Best place for piercings. Laura is the best. Seems like all the peeps are kewl in here. Highly recommend for all services.
I went for a nose piercing and she was nice and easy to talk to and explained everything but my piercing was crooked and didnt heal properly. Then a month later it got red and infected even when cleaning it properly like I have done with all of my piercings. Same thing happened to a friend of mine.
There always classy, never trashy..Peace an Love
Even though they were busy and ran behind a bit my daughter got her ears pierced by a Wonderful lady. Staff was friendly, very clean.
My entire family got lice from this establishment. A complete nightmare. Will never return to this salon.
Friendly, clean, talented staff.
I took my 2 daughters and Fiance to Maggie! We love the haircuts and enjoyed her company! She listened to our wants and didnt make us feel bad about it. I will definitely come back to her and recommend her whenever I can!
When we walked in the vibe seamed totally off, almost like they didn’t want to cater to my friends and I. We didn’t feel welcomed. They do walk-ins and I wasn’t completely sure if I wanted to get a piercing because of my nerves, so I was going to wait for my friend then go if I feel ready enough. I got attitude for not being 100% sure. If you don’t want to cater to ALL then don’t work in a business like this.
Sophia brower hair cut today
Got my ears pierced for the first time here. The atmosphere was great, very professional and very friendly. They had given us a price estimate on the phone, when we arrived they had just changed the price. But since we had been told the other price on the phone thats what they charged. Very nice people, look forward to going there again!
I’ve been a client for about 10 years and some staff are like family to me...
Utopia provided my daughter and wife with a comfortable experience for their ear piercings. My daughter was nervous and the piercer put her mind at ease. My wifes piercing was going to be painful and the piercer was very gentle and professional with her skill. In addition, the piercer was kind and efficient. We highly recommend this business for your local piercing needs.
Such a great place!! I can only speak for piercings, but I had such a great experience! I’m new to the area, so I was hesitant about coming to a new place, but Utopia has great reviews, so I had to leave another one! The process was so quick (but not rushed!) and practically painless! Everyone was kind and I was walked through the whole process. I was shown my (nose) ring, walked through the sterilization process, and felt completely at ease through the piercing part- or at least as comfy as I could be with a needle through my face! 😂 I will definitely come back again and again! Thank you guys! ❤️
Ashley is great. She really knows how to color hair😄.She also is really good at haircuts n styles. She goes out of her way to make you look good. She is very nice!! And her prices are great, you cant get a better price anywhere else, with her quality work.
I always go to Maggie! She always gives me exactly what I envision 😍
I walked in today without an appointment which there was a cancellation so that worked totally in my favor. I was greeted at the door with a gentleman that checked my temp and offered me a face mask and hand sanitizer.They have done a great job keeping customers and staff safe!! There are plastic curtains in between the salon chairs and I watched as the young lady who washed my hair sanitize the area I was sitting after I got up.I have not had a hair cut in like 2 years. Lol no time for momma. I had Kristen cut my hair and she was very nice and friendly. She did a fabulous job. The last few times I got my hair cut I was not truly happy with the cut. Today I was 100% satisfied with my hair. I booked for another treatment in a few weeks. I have not had a place to go in years for salon services and I feel comfortable at Utopia. Highly recommend and kudos for the cleanliness.
The staff is always pleasant. I dont have to wait long after the appointment time. Emily does a great job and is always easy to talk to.
I loved Maggie. Today was my first time going to salon in years. I was super anxious and nervous but she took wonderful care of me . She did a amazing job. I love the cut and the bold fireball color I got. I will for sure be going back in 6 weeks.
Upon entering this place I was greeted by a wonderful guy behind the desk. Was very helpful and getting my sister checked in for ear piercing and getting me checked in to get my eyebrows done. I had a great lady named Betty who do a fabulous job. She was great. I didn’t feel uneasy and she did an outstanding job. I would highly recommend this place. Can’t wait to come back and get my eyebrows done again. So glad we found this place.
Jody does my hair and is an experienced exceptional stylist
WOW. I love this place. I visited for the first time a few weeks ago, and everyone was welcoming and seemed like old friends. The commitment to satisfaction is excellent; my stylist really listened to what I was leaning towards and was able to give me the exact cut I wanted. I feel like a new person! Also, I love the focus on natural based products. Not only do the essential oils and products smell amazing, but I feel so much healthier and fresher using them.
When I walked in the door I felt very comfortable... the receptionist and manager are polite and respectful... the stylist I had was awesome... and Laura was amazing with my piercing... I will definitely continue going here. Thank you all so much...
Brian Williams is THE BEST! You will not be disappointed. I have been going to Utopia for nearly 15 years. The salon is beautiful and so is the experience! Do yourself and your hair a favor.
I brought my lady friend in for a cut and highlights. Brian did a fantastic job! Very professional, highly experienced in all facets of his trade. Both my lady friend and myself are pleased with Brian. I highly recommend him! Kudos Brian! You brought my friends beauty to a new level!
Peirceings very well done an excellent aftercare information
Maggie is absolutely the best! She listens to what you want and you walk out with a great new style! If you are looking for new color that is truly where she excels! Thanks Maggie💞
Nice attitude and attention
Loved my experience at utopia. Ashley Taylor cut my hair exact to the picture I gave her and the shampoo process was really nice too. I felt like I was getting a head massage rather than a quick shampoo they even put a got towel over my head at the end...dont know if it was intended that way but it made me happy, plus I love my hair cut/style!
The staff was really nice. My family and I were on a road trip and was looking for a place to get my daughters nose pierced and this place was recommended by many people. Very professional, friendly staff, clean place. Recommend 👌
Tami Hetcher gave me an excellent cut. I have very fine hair and she did it perfect. Shes my hero!
Great and friendly service😊Thanks guys!!!
Emily is super great and so nice. Makes you feel welcome and gives your her opinion on something you’re unsure of. Will keep going to her.Laura the piercer is amazing as well and is honestly the awesome person to get rid of your nerves.
I am speaking on piercing experience exclusively. The owner is absolutely amazing and Ive been in her care for all of my piercings for the past 12 years. I trust her completely and have been justified in doing so.. Utopia is the way to go !
This place is amazing! Ashley cut both of my daughters hair and she did a wonderful job. They are 4 and 6 and she was not bothered by that at all!She also waxed my brows and did an awesome job! Jacy cut my hair a few months back and it was the best hair cut I have had! I wont be going to any other salon!
Laura cut and highlighted my hair. I went in so unhappy with how my hair looked and I left feeling great. Laura knew exactly how to cut and shape my curly hair and it looks awesome! The prices are very reasonable; Ive paid much more at other places for a lesser result. Ive been in Winchester for four years and have finally found my salon. I will definitely be coming back.
Got my tongue pierced today 12/15/19, It was super quick and easy. The lady who did the piercing was fantastic, 10/10 would return here for a piercing, I would also recommend to my friends.
Jodi and Tami are amazing and always do a great job on my color! Jodi did my hair in an updo on a Sunday morning for my wedding and I got tons of compliments.
It was all good and smiles
Went in yesterday to get a cut and ended up also getting some peekaboo highlights. I worked with Ashley, who was absolutely amazing and knew exactly what I wanted! She took so much time and really made sure I had a great experience. I usually take a while to get used to a new haircut, especially a drastic one but I am thrilled with my new hair! I have never in my life been so happy with a new cut or style. Thank you, Ashley! You have no idea how badly I needed this confidence boost ❤️
Great place! The staff are nice and always pleasant. Ive been going to Jacy for years. The salon is clean and well kept. They really take care of you while youre there! Wouldnt go any place else.
Amazing experience visiting Utopia Salon for the first time today. I highly recommend Trent! He has a great personality and tons of experience & knowledge for style, care and maintenance. I will continue to return to Utopia as along as Trent is there.... please dont ever leave!
My mom and I got a combined total of 3 piercings by Laura and it was a great experience! I liked the salon so much I set up a haircut appointment with Kristin. BEST. HAIRCUT. IN. WINCHESTER!!! Ive tried a couple other places and nothing compares. Will definitely recommend everyone I know for piercings & haircuts! Thanks ladies!!
I really like this upscale salon and I think its very modern and cool that they do body piercing there, as well as hair and permanent makeup. I think they do regular makeup too, but not sure.The girls that were at the counter were very professional, friendly and helpful. The piercer, who is the only person I used (besides reception), is very nice and helpful. A year and a half ago she gave me a Monroe piercing (the left side above my lip, to look a bit like Marilyn Monroes mole), and it NEVER got infected, thanks to the helpful and informative tips she gave me, and a handy cheat-sheet.They also have some beautiful handmade jewelry made by an employee, or a family member or friend of one, made with colored wire and stones, with a note stating what that particular type of stone is good for (i.e. healthiness, strength in family, luck in love, guards against evil, happiness in life, luck in money, etc). They are reasonably priced (mostly $20-$30) and beautiful.I recommend Utopia salon and will be returning there myself for my beauty needs.
The lady at the front desk was so helpful and the stylist Maggie did an amazing job on our hair.
Utopia is an upscale salon in friendly atmosphere with talented stylists. I see both Tami and Kristin. Both have been stylists for 10+ years & their work shows it! I’m growing my hair out & when I need the split ends trimmed they do exactly that! :) They truly care about your hair and want to see you leave with a smile on your face! :)
First went there for a hair color consult with Laura. She was very honest and knowledgeable about damage to my hair and color expectations. She couldve easily taken my money and done color. I plan to return to her for future color/cut needs.Most recent experience with the body piercer there who was very nice and knowledgeable fixed my nose piercing in 5 minutes after two wasted trips to where I originally got it. Will definitely return for hair and piercing needs! Thanks Utopia.
I can only speak on piercings, as thats the only service Ive ever had here. I cannot remember her name but shes great, clean, professional, and friendly... Most importantly very knowledgeable of what shes doing. Ill be returning to her in the near future!
The salon has a cool vibe and the staff is very nice. My hair looked great! I couldnt figure out how to fix it. I went back and Tami was super patient and showed me how.
They have canceled on me twice! I make my appointments weeks ahead because Im a busy mother of 2 little ones. I rarely have time to leave them with a sitter and run to the hair saloon. I get to my appointment and they said that they called me an hour ago to cancel my appointment. I cant reschedule! I dont have tons of free time like others! I kept going back because I liked my stylist but now shes gone and Im gone too! Worst customer service ever!
Laura pierced my Daith, my daughter had her Daith Pierced and my Cousin had her Daith and Tragus pierced. She is AMAZING! So kind and down to earth and it didnt hurt! Some pressure but that was it! No pain!. I so recommend her!!
Been going to Laura* (the piercer)I think her name is forever since my first nose piercing and she was always professional and sweet I recommend her if you want your eyebrows done too she’s absolutely amazing and she’s so stylish. Enough about the piercer more about the salon, I have been coming to utopia salon for the past three or two years and it’s employees have never been anything but helpful angels to me, the salon is so clean and I love the refreshments. I’m sorry this doesn’t make too much sense, but thank you so much ladies and gents of utopia salon for keeping me myself everyday. The only thing I would change would to be maybe have aSeparate place like another location or store for piercing appointments or just hire two piercers because she’s a busy or not there a lot when I’m available for appointments but other than my own dumb opinion I love this salon more than anything and Laura’s* the best piercer ever I love you guys sincerely, Maddie a 15 year old stroke victim who’s a giant diva. *still not sure if my fav piercers name is Laura
Kristen is amazing and always goes the extra mile to make sure Im happy and satisfied. I love the products they use that are natural and good for my hair. My hair is much healthier since I have come to Utopia. I would highly recommend this salon!!
Love this place. It is your go to place for all your piercing needs
Jody Hunt was amazing, when no one could save my hair she knew just what to do. Now my hair is healthy and beautiful, 4 weeks ago she turned my hair from a dull grey and blonde to an exciting eye catching fiery red. I love it and I have gotten more compliments on my hair in these last 4 weeks than I have in years before finding Jody Hunt and the rest of the amazing staff at Utopia.
Jackie is the bomb diggity❤ Ive only gone to her with anything and everything Ive wanted done to my hair and I am always leaving with a smile and more satisfied than ever! Love all these girls they have true talent and great personality
My experience at Utopia has always been great. The staff is very helpful with the changes I want done to my hair. They are always so nice and are not afraid to make sure Im as comfortable as possible. I got my first piercing at Utopia and I plan on going to get another one done very soon and I know that it will be a great experience. Everytime I need to get my hair done they are the first place I go. I always recommend them to all of my friends. Utopia salon is my favorite place to get all dolled up! (:
I went to Brian the first time Dec. 29, 2015. I hadnt had my hair cut since, (I dont remember).Brian did such a beautiful job with it, Id never think of going to anyone else again.All the staff are very friendly..I highly recommend Utopia
0 stars if I could!! Will Never come back here. I got a nose piercing 3 months ago. My piercing came out and I went the next day to get back in. I checked in and waited for 1.5 hrs because the lady was busy. I really needed it to get it in and I couldnt do it myself. Then two ppl walk in with an appointment and they get to go first!! Like you would only take 5 mins to change my piercing yet refused to take me first while I waited for 1.5 hrs! I left after her not taking me first after all my waiting! You lost my business for always. Save your time and go to Body of Xpression. And dont have to deal with no personality people over here. 0 stars!!!!!!
Ive been using Utopia for a little over a year now and I really enjoy the service. Everyone treats clients so well and their skill level is off the chart. Ive seen Kristin and Jody and both have done a fantastic job on cutting and styling my hair as well as working with me to upkeep it and get my hair looking as I want it too. Ill keep coming back.
Got my tongue pierced, it was quick and painless & the place itself is very clean!! would recommend getting your piercings done here
Best cut & color with Trent, he really did an amazing job. Ask for Trent if you want excellent results. Very nice place with very good customer service.
The first time I went for a cut, I realized when I got home that one side was a little longer than the other. The stylist was kind enough to fix it when I went back a few days later. Today, I went for my second cut and this time it is much more noticeably crooked. I am once again scheduled to go get it fixed in a couple of days. Needless to say, I won’t be going back after it is fixed, which is a shame because the stylist is super sweet and the prices are reasonable.
Laura is the one for all your piercing needs!
I went here to get my belly button and nose done both, and I must say they did a wonderful job! they explained really well on how too take care of the piercing and when too change it! She done such a wonderful job on it that I barely even felt them at all! I definitely recommend Utopia Salon to anyone who asks where I got my piercings and who too go to when they get theirs!
My experience at Utopia Salon is always excellent!!!!! Staff is very friendly and very professional!!! They treat their customers very well and salon is very neat and clean and very organized!!! I have never had any issues and have always been treated very well! I would recommend Utopia Salon to everyone!! The staff that works there is trained very well and they are very experienced!!!!
Wonderful salon. Staff is very friendly. My stylist always does a wonderful job.
I just had my crazy hair transformed by Ashley at Utopia Salon!! Wow. I needed it done fast and well, and Ashley delivered on both accounts. I called at about 9:15 and said that I was in Crisis with this mop, and Ashley had me in the chair at 10:00 a.m.She was thorough, and listened carefully to my concerns. She made suggestions for cut and styling, and I could not be happier.Ill definitely be back!
Great place, I got short hair after like 3 years of having it long and it looks fantastic.
Brian is the best. Love coming to get my hair done here. The staff is very nice and friendly and its very welcoming.Michelle P.
I went to this place yesterday and got a piercing by Laura. She was awesome and made me feel completely comfortable and eased my nerves. I will definitely be back for my future piercings!
Brittany does an excellent job! Every experience I have had at Utopia has been a pleasure. The prices are very reasonable and the service great!
Laura is awesome...she has done several of my daughters piercings. She is gentle and caring. I give the business an A+ for cleanliness.
Marion is a genius! Beautiful salon, friendly staff, great experience! Highly recommend!
This is an Aveda salon. They are top of the line salon at reasonable prices.
Amber at the front desk was very helpful and very friendly. The salon looked very well kept and clean. It seemed everyone was very friendly and happy!
Loved my first experience here at Utopia! Tami did a wonderful job on my cut and color. Will definitely be back!
Fantastic place! Kristin did an amazing job on my bridal updo and makeup. I received many compliments, especially at the end of the night when my hair and makeup were still very much intact! I went to see her a total of three times (once for the initial consult, once before bridal portraits, and finally on the day of the wedding). Each time she was courteous, professional, and fun to talk to. My sisters updo and makeup was done by Jody and was also great.
Love it! Would never go anywhere else to get my families hair cut or to get piercings done for my daughter & I!!