Had a good service experience here yesterday. Called in a day earlier and was able to get in for a brake job and regular service. Vehicle was ready on time and no issues picking it up. Lorenzo kept me informed and was friendly and knowledgeable. Will be back for my next service in a couple of months. They did have more inventory on the lot which was nice to see.

Malloy was very helpful in trying to find the specialized battery that my car needs. But it was not available. I appreciate the efforts made. I also appreciate the personal service to keep me informed of any progress along the way. Thank you.

Malloy Toyota is always a top notch place to either purchase or service your car. Sales and service personnel are polite, professional, and well versed. There was a nice new Toyota 4runner on the lot.... made me drool.

First time here and was welcomed like a regular. Had a tune up and fluid replacements along with an overall inspection. No pressure and any or all repairs were suggested or explained. Reasonably priced and a great staff. Friendly and accommodating. Would surely recommend them as a decent Dealership

I took a vacation from work and traveled from Massachusetts to Nashville, TN.Around Winchester, VA, I realized that my 25,000 mile checkup was coming due within 20 miles.After googling I found Malloy Toyota to be the nearest Toyota dealership to me, I called on a Saturday and the service department at Malloy Toyota got me right in to their busy Saturday schedule and took great care of me.I am so appreciative how they were professional and attentive to my needs and to my situation.I would recommend this dealership to anyone as a top notch organization.Thank you Malloy Toyota !!!

My experience with Steve in the Malloy Service department was EXCEPTIONAL. I was having car problems while I was out-of-state visiting relatives. I am a senior citizen, traveling by myself, and was concerned that the car would not have gotten me home without major problems 2 days later. I could have been an easy “target” for a service department to inflate the diagnosis of the issues with my car. Instead the diagnosis tracked exactly to the problems I described, Steve was incredibly professional and responsive, and the problems with the car were repaired completely at the estimated cost in one business day. I have nothing but high praise for Steve in the service department and the service technicians who did the repairs.

I cant say enough about Malloy Toyota and the staff.they have went above and beyond to make my dream of owning a new truck a reality.from Mike the sales manager and especially Devin our salesman he rocks by the way and thank you Rob for getting me financed and making this happen for me as well you were awesome.a shout out to Matt and All the ladies in service you All were super helpful thanks again to everyone at Malloy Toyota you have a customer for life

You guys are awesome! Thank you for always getting my tires ordered fast and installed same day! I know you guys are super busy, but I appreciate how quickly you all move! (Ive had my car since the end of June, and have had to do two new tires... Not the tires fault, just how the roads are these days!!! )Malloy- you guys have excellent parts team members, and outstanding service reps! And please tell every mechanic/tech that they are appreciated! They work so hard! ❤️❤️❤️

I have 4 toyotas. I do most of My own maintenance. I do buy my oil and parts from Toyota. The service department is great. Parts department is amazing. When I do need them to work on my vehicles, I love the outcome everytime.

My experience with Malloy Toyota has been a great one, all the people there are very professional and quick to help you out. They are straight up and honest with you and do their best to get you the car of your dreams . Ive bought 4 cars from them and will again in the future . The great thing believe it or not but they actually stand behind the products they sell and are ready Incase anything happens. Love these people, they are great place to get a very nice vehicle.

I was a few minutes late for my appointment but was taken right in and in about an hour the work was done and I was on my way. I would recommend them for any work you may need done. They were polite and very helpful .

I had issues with my 2019 Camry while on my way back to Kentucky. The service dept was amazing in their interest and prompt attention. The result was a computer hitch and very soon I was on my way! With thanks and gratitudeNina Bonnie

Malloy. Service did a great. Job it was quick. And I am very pleased

Very inform informative, friendly, as fast as they can, service.Im a repeat customer and has never had a problem with service. If an issue came up, they adjusted it promptly.Two thumbs up!

The service department at Malloy Toyota is fantastic. They are capable and accommodating, and the folks there will take great care of you and your vehicle. I have used their service department to provide both routine maintenance and larger projects on my older, high mileage Toyota. They help keep it running in great condition! The customer facing service crew provides scheduling to suit your needs and addresses your questions and concerns in a professional, pleasant manner. In particular, I have been impressed by Steves capabilities. His customer service skills are excellent and he is a wealth of information. The vehicle technicians have always been attentive and quite capable while performing service, illustrating their high levels of competence, training and experience. If you want a simple oil change, rest assured they will look over your vehicle for any issues. While some folks may enjoy a 20 minute oil change, many of us prefer to have service done right, not fast. If you want a shop that is fair and knowledgeable, give Malloy Toyota service department a try. They have earned my business and loyalty, and Im confident they will work hard to earn yours.

I have a 2020 4runner Ltd. I went to Malloy Toyota, Winchester.. to get the 20k service. I walked in with the expectation of setting up an appointment. Sure, we can do it right now while you wait.They were efficient and kind. Car came out clean and they read and completed the service as written. Wow, this dealership is customer oriented.Thank you Malloy. 🤠

Awesome experience everyone was very polite and eager to help. Samantha was a great sales person and was very informative. The least stressful car buying experience ever, they made things simple quick and easy. Thanks guys I love my new truck!!!!!!!!!

Highly recommend this dealership they made the process super nice and easy for my first time buying a car! If your looking for a dealership that cares GO HERE!!

The Malloy Toyota service department is very reliable and helpful. I made an appointment on the website for scheduled maintenance and they were not only done early, they saved me time by telling me what services were actually needed and which ones were not. Great experience - I highly recommend for anyone in the area.

My service advisor Matt was awesome! He detailed what services were needed upfront and kept me informed throughout the repair. My vehicle was returned in the time he promised.

Receptionist in training but was excellent. She asked for my patience and I was happy to give it.

Friendly staff & did a good job. Only minor gripe is that apparently the online appointment system doesn’t actually update the staff that you have an appointment. So when we arrived for our 3:15pm appointment on 8/30 we were told there was no record of an appointment (appointment was made via their online system on 8/29 at 12:15pm and an email was received from Malloy Toyota 4 min later confirming the appointment). Fortunately we were able to show the email confirmation to prove the appointment was legit and, knowing the staff is very accommodating, they probably would’ve worked us in anyway.

I AM IMPRESSED BY THE PROFESSIONAL ATTITUDE OF ALL THE EMPLOYEES, AND THE PERSONAL ATTENTION TO THE CUSTOMER, AND THE HELP THEY OFFER. MALLOYS SHOULD BE PROUD TO HAVE SUCH A GREAT TEAM AT THIS DEALERSHIP. BY THE WAY, THE TRUCK IS GREAT TOO.

I purchased my Camry at Malloy Toyota in April. It was an easy quick process with the help of Tray, sales associate and Dustin, sales manager. I had my first service appointment on Saturday. Matt was courtesy and professional. My service was thorough and quick, less than an hour. I highly recommend Malloy Toyota.

The service people in the maintenance department were friendly, fast & efficient. I was there for an oil & filer change, & tire rotation; they finished in less time than expected. I received a friendly call promptly when they were finished. As soon as I had dropped my car off at Toyota to be serviced, I promptly recurved a shuttle to go to the store. After my shopping, the shuttle was waiting patiently to pick me up before our agreed time & the driver was so pleasant & so helpful to help me with loading the groceries into my car. As soon as I got to Toyota I was able to quickly pick up my keys & head out.

Took car in for some issues with used vehicle, everything resolved satisfactorily.

I brought my Camry in for the 2 year Toyota service and it was completed efficiently in the time I was told. Steve is very friendly and processed the scheduled visit quickly. I looked around the dealership and was asked if I needed help. but no-one was pushy, just friendly.

I called late Saturday morning to see if they did state inspections on Saturdays. I was told they did. I got there at about 1 or 1:30 that afternoon. While my vehicle was in there for the inspection, they discovered that there was a a recall which required a software update. They let me know I would be there a little longer than expected. They got it all done in a timely manner and I was ready to go shortly after that.Thank you to the service desk staff as well as the technician that did the inspection and software update.

Excellent maintenance service! Within an hour, we were on our way!! I am so impressed with Malloy Toyota and we love our new Toyota Highlander!

I am a customer who has experienced great service from the Service department. In addition I purchased three vehicles over the years and the salesmen were helpful . No pressure to buy each time I needed a new vehicles. Which I appreciated. Scheduling for service is easy.

We had the pleasure of working with Justin Kissi today on the sales floor. It was than a less than ideal situation leading to the vehicle purchase, but he was so kind and understanding. He took as much time as we needed to get everything set up and walking my son through his first car purchase. You dont meet many sales reps like him and hes a great asset to the Malloy family. This is the second time weve bought a vehicle here and each experience has been great. Thanks all!

Would have been 5 star but you lost me in the line and the basic service that you said was 60-70 minutes was 110 minutes. They had not even taken my car back at the time that you said I would be done. Great service at checkin, checkout though.

Purchased a new 4runner today from Bryanna who was excellent to work with. Most definitely would go through her again for another purchase. She made everything as smooth as possible. All of the staff there are on top of their game and very friendly as well as helpful.

The service department has very friendly and attentive, knowledgeable staff. The mechanic that serviced my car did a thorough job. Even discovering that a rodent had chewed my cabin filter. Filter was changed and area was treated. Thank you. However...I would suggest that you add a glass door to the childrens play area. Require that it be closed when occupied by children and be supervised by their respective adult. The noise from two mostly unattended children was disruptive and very loud. Their mother was outside using a cell, or just not in area. I stepped outside and so did several other people. I would have stayed outside but it was too hot. All of your patrons should be comfortable while waiting for their vehicles to be serviced.

The best! I’m so very happy with my new car! Thanks!

Went “window shopping”and Kareem helped me into a beautiful RAV4!! Everyone at Malloy was wonderful, no pressure at all from him or anyone! For the 1st time I had an awesome experience at a dealership!! I highly recommend Kareem and the staff at Malloy for your next car or truck!! I’m a Happy Girl!!

I was visiting family in WV when my 2020 Highlander needed it’s first maintenance check. Malloy Toyota was the closest to my location. They scheduled an appointment for me, took me in as soon as I arrived, and completed the maintenance in less time than they promised. They were great! Kind, courteous, ready to go, and someone met me at every turn and welcomed me. I highly recommend them!

Great sales dept.Service dept needs some tuningIf you find dirt or grease after servicePlan on washing it yourself. I had to wash mine after service felt left smears after cleaning.Update...no response from service dept ???Looking for different service dealer....8/20/21Spoke with rep everyone is really sorry and although I appreciate thatno one is concerned about making things right or what it would take to make this customer happier.Pretty much it..........

Worked with a great guy to get my deal. I was in a hurry because I had some family business, and they did everything in their power to accommodate me. The Sienna is awesome. Thank you Trevor for a great experience.

The best dealership. Customer service are so friendly and easy to talk to. I can ask any questions and get honest answer - Thanks

I normally dont post reviews but I feel like I need to express my extreme satisfaction with Malloy Toyota of Winchester. My salesman was Justin and he made the whole process so easy, the car was ready to look at when we got there, answered every question I had and was patient even staying well after close to make sure we were set and satisfied. I also know that the market for new cars is crazy and dealerships can turn away customers that ask to much but Charles as the Sales Manager did the absolute best he could for me and worked with me to close the deal. In NO way did anyone use pressure tactics or tricks to make it happen. They gave an extremely fair market value on my trade and worked every aspect of the deal to make it work. Danielle in Finance was extremely nice in explaining the options and made the entire back end part of the deal a breeze, it was the most comfortable finance meeting I have ever had. This dealership gives you the respect and the attention that many other dealers will not. I will recommend Malloy to everyone and will purchase my next Toyota from them. I have already ordered some accessories and talking with the Parts department they are as equally as respectful and helpful.

Justin was extremely helpful with the buying process. Knowledgeable with vehicle and called me when the car I was looking for came in. Would highly recommend. He is an asset to Malloy. Highly recommend.

Sam Achter the service manager was great helping me with explaining what my daughters car needed. If you don’t understand Sam will take his time in explaining the issues clearly. Sam has a great personality when dealing with people like me who gets easily frustrated. I highly recommend Malloy Toyota my mechanic was awesome.

The experience I had at Malloy Toyota was great! Sam was knowledgeable, polite and did an amazing job answering any of my questions and getting me into the car of my dreams with the payment Im comfortable with. All team members were friendly and the experience I had was better then any other dealership that I have previously been too.

Hard to imagine that I receive an e-mail to bring my vehicle in for it’s fourth complimentary service only to find out there was no correlation to time or mileage and my service cost $99.95. Yes, I was given some kind of explanation but to this day, am still somewhat puzzled. Needless to say, I had taken the time out of my day to take the vehicle and the service was provided at the aforementioned price.And to make it better, no calls later that day to let me know the service had been completed.I did rate a single star because I am relatively sure the actual service was completed. Other than that, rather sad state of affairs at Malloy in Winchester Virginia.

The finance process went smooth until the end when I was asked to sign off on the Sealant Protection that I did not order. Finance person said too late it was already on the care. I contacted Alex Coleman Used Car Sales Manager and he made it right after an apology. I appreciate the quick refund without having to go thru a bunch of hassle. That is customer service, thank you Alex Coleman at the Winchester Malloy Toyota.

I bought a new C-HR at Malloy today and had a really good experience. Like most things in life it is the people that make one dealership stand out from the rest and there are some fantastic people working at this place. My salesperson Devon was incredibly patient and helpful. It took me a few days to decide what I wanted to buy and he was there to answer all my questions without being pushy. Devon was the reason that I made this purchase from this dealership.

The front desk member was extremely polite, brisk and efficient in taking my initial information. The only drawback was the amount of time I had to wait for my CHR to be inspected. Great job on the professionalism and caring attitude.

I purchased my vehicle here last week and everyone was so helpful and wonderful! If youre buying a vehicle here, go see Tom! He made the car buying process so easy and enjoyable! I highly recommend Malloy Toyota!!

Assessed vehicle and found no issues. Replaced transmission fluid and changed oil. All was done efficiently and on time.

Recommend to anyone searching for a great car and salesmen that will work to get you the best deal. Zach was huge help and made sure I was able to leave in new car was expecting to get used. Just ask for him and he will do everything he can. Thanks for great service from everyone there.

We went there trying to get a Jeep trailhawk and they sold it out from under us.. plus they didn’t want to fix what was wrong with it.. so we went to malloy ford and got a much better deal and had no problems getting in a newer car!

Absolutely the worst customer service experience I have ever had at any dealership. We purchased a certified used vehicle to which they were supposed to repair a few paint issues. Long story short, weve had it there on two separate occasions now and the repairs were still not completed. You get passed around to different people, none of which apparently knows what is going on. I guess so everyone can point the finger at the other person. The management personnel either work limited hours, or they just dont bother to return phone calls. I live 80 miles away from the dealership so its not like I can just pop in. I guess they got me once but they will never get me again. Reporting this to Toyota care to see if they will help.

I recently had to get my suv towed in. Everyone I worked with was sympathetic to my situation and right on the problem. They got me in that afternoon and my vehicle was ready at the end of the day.

The staff were able to help with all my needs today! They were polite and found a way to get me what I came there for. The parking lot was open and easy to see the cars, and the salereps allowed me to go on an extended drive with the car. I am grateful to have went to this dealership today and save me the trouble of bouncing around. Thank You Malloy Toyota and thanks to all the Sams that work there.

I absolutely love the service and respect that I get when I go into have my RAV4 serviced, I would definitely come back for sales and service, everyone from finance to sales and service is A1 in my book!!

Super helpful service! I blew a tire and they got me in the same day, put 4 new tires on, fixed my recall warranty work, gave me a state inspection, and had it all done so I could drive it home the same day.

Malloy Toyota made buying my new car quick and painless. The friendly staff made it a great experience. I’m very happy with the turnout, would definitely buy from them again.

Malloy Toyota made my vehicle purchasing experience enjoyable. The staff exceeded my expectations. I felt like I was part of the family. I shopped around multiple dealerships and no one could beat their price. I recommend this dealership to anyone looking for a great deal from honest people.Update: I just finished driving my 2020 Tundra from Virginia to Alaska pulling a 4,500 pound travel trailer. The Tundra pulled the trailer without issue, handling the climbs and descents easily. I continue to be impressed with this truck. I posted some photos in the Badlands, British Colombia and Alaska.

Always good service! Easy to make an appointment and very efficient and fast service. Very pleasant staff!

Bought a $20,000+ car from this dealership that ended up having serious issues. Took a road trip with me and my family and got stranded hours away from home. Really disappointed because we were reassured that it was in great working condition.

I have been treated like a king at malloy Toyota. I have taken my truck for service there every 5,000 miles..i have 35,000 now.I have not had a problem with them ever...

Wow! I was very impressed with how quickly I was able to make a deal that I liked. Everyone was friendly from start to finish, and Sam worked hard to make sure I got the deal I wanted! Excellent customer service!

So far, all my maintenance checks have gone smoothly and as expected. I was given accurate wait times and no surprises along the way.

Employees were friendly enough. When making the appointment on the phone, the associate told me it would be a 45 to 60 minute appointment, however, when I got there, I was told it would be a 75 to 90 minute appointment. That was disappointing as I had to wait one and a half hours, which threw off my schedule for the remainder of the day. It would have been nice if they could have vacuumed out the car while it was in the shop. That’s a courtesy service I’ve always been grateful for.

Upset is an understatement from dealing with this dealership. We had to take our 4runner to this dealership 3 times in a week span trying to get an issue fixed while on vacation. Needless to say that it wasn’t fixed the first time or even the second resulting in me and my family being stranded and not able to attend a loved ones funeral several states away due to this service departments failure on completing their job. We spent a small fortune getting my car fixed along with many plans messed up and money lost due to their negligence. Skip this place and go to another dealership. It is not worth the headache. The parts guy named Sam was nice but the issue wasn’t him it was the mechanics not fixing what was needed as well as prolonging our trip making us spend even more money. After pulling up to the dealership and seeing our vehicle still in the parking lot and not being worked on after an hour of them being open made matters worse. We waited for three hours with our twin toddlers in their lobby to get this issue resolved. Praying they FINALLY fixed it so we can get the heck out of this place. Our experience was terrible.

*******This was our first experience with Malloy Toyota in Winchester and first time buying a car from home. We could not be more happy with the entire process. Justin, our sales rep went the extra mile to get the best deal for our family. I HIGHLY HIGHLY HIGHLY HIGHLY recommend to anybody in the market for a new or used Toyota to check Malloy our first!! Justin made the entire process so easy. Thank you to the Malloy Team. We will be back in the future if we have another need for a car.

Max DeCarlo is a wonderful salesman and really helped me find the best replacement for my van - I have the car of my dreams!

Steve and the Service Techs provided great TLC for my 1993 Toyota Land Cruiser with 380,000 mikes that had severak issues. They patiently repaored the ABS shielded wire, replaced AC Compressor and several other issues. We have seceral Toyotas ranging from 1986 - 2019 and Malloy has been great servicing them all.

Salesman wasn’t pushy and we worked out a deal where we were both comfortable at. Will go back again

My experience w/ Mallory Toyota service department had been way less then satisfactory! I bought a 2021 Tacoma and around 20,000 miles I noticed on certain humid days that their would be water dripping onto the passenger side floor, coming from under glove box area. Service department worked on it but did not fix problem! I took it to service department again, this time a technician witnessed the leak, but I had to schedule for a loaner vehicle before I could leave it to be worked on. Left vehicle for a couple of days and basically was told that since problem couldnt be replicated that they didnt know what to fix! This problem doesnt occur except under certain humid conditions after driving vehicle under certain driving situation. Was told that it might be normal weather condition that might cause it! A hurricane, tornado is an abnormal weather condition but water leaking onto a passengers feet sometimes w/ A BRAND NEW TRUCK IS NOT NORMAL!!!!.

Prompt. Courteous. Answered questions. Explained what was done. Helpful in solving a problem I had with a technical problem.

After some difficult experiences talking to dealerships, Malloy Toyota was a breath of fresh air. Over the phone, Kevin Linn was open and honest, and was able to give us a very competitive deal on exactly what we were looking for. He made it seem like his pleasure to help us out.When we arrived to sign the paperwork, George Harman took over. He was jovial and relaxed, and importantly, he didnt try to add any costs to our purchase. They did offer a few things I declined, like third-party cleaning services and extended warranties, but they werent pushy about it. The price we negotiated with Kevin Linn was the price we paid at the end of the day.I would recommend them to anyone

Steve always takes good care of me and my vehicles. He is thorough and takes his time to explain what was done and what we might need in the future.

Great service! Found truck I wanted with no bs involved and negotiated and camebto terms quickly. Highly recommend for anyone looking for a great deal!

Everyone at Malloy Toyota, Winchester is extremely polite and well-spoken. My appointment was at 9:45 and they were finished up at 11:30. Nice and quick!! Will be back again.

The service was fast but they didnt check all the fluids. I purposely left the washer fluid level low to see if they would fill and they didnt so what else are they not checking

THEY DID CHARGE ME THE MSRP OF 2000.00,BUT Im in love with my XSE-....THANKS CHANCE!JUST MAYBE ILL GET A REBATE ON MY CAR?

Timely, speedy service. The waiting area is comfortable but I wasnt waiting long. Got in quickly when I requested an appointment. Only con is there arent many open spaces to park a vehicle while awaiting service.

Friendly staff upon arrival. Quick service. No issues. Thank you.

Called Malloy to price a part for my Tundra. While I will no long have work done by Malloy I THOUGHT I could reasonably buy parts. I was wrong. I priced the cost of a new wheel bearing and was quoted $543. I called 2 other toyota dealerships in the area and both quoted me a price that was more than $100 dollars less.

Quick and Great service! Check-in was fast and the service team was courteous.

Easy to schedule service online. Car was done on time. Great service!

Employees are very friendly and helpful. The service is great and trustworthy. I will continue to get my car serviced here in the future with the great experiences I’ve had so far.

I had my truck serviced and the tech checked the sheet stating he hadnt bother checking my spare tire, I now have a low tire light and without putting the truck on a lift I cannot check it. When I phoned in I was told not to jump to conclusions and to bring it back. Also, the tech left off my value stem caps.Why should I have to go out of my way to run all over to follow up when if Malloy had done the job I paid them for I wouldnt be having this problem

Ive used there service for 4+ years...always courteous...no problems with service...reliable and dependable...i dont use the Toyota dealetship in my town...i drive 22 miles 1 way just to get my vehicles taken care of

Great people and great work. You guys rock. Thank you.

It was great! The service center was clean and had a childrens corner which was amazing! The employees were informative helpful on the ball. I asked for a repair estimate and in 30 or so mins thats what I had and on my way! Thanks Shiela for the directions to Steve who helped and got me checked. And thanks Chad for all the wonderful advice on what was needed! My whole family has always used Toyota! Very honest and trust worthy! 👌🏻

Everyone goes out of their way to make certain everything is done right and that you are pleased and you get the best deal possible

At Malloy Toyota, they are the best!I had been considering a new car for a while.My 16 year old truck had always been reliable but was 16 years old and finally needed major repairs. And wasn’t running.I called a friend and Malloy was recommended.Tom from Malloy Picked me up at my home and brought me to the dealership.I had researched Malloy that morning and was impressed.Tom didn’t do any of the salesperson stuff that annoys me.He was very personable and maybe reading me well, stuck to the facts and professionally answered all of my questions.After I answered his questions, he was very intuitive and took me to exactly the car that fit my criteria.It was perfect. After test driving it, I was sold.No wasted time.Roberto in finance was also, personable, professional and efficient.Again, no wasted time, only good information and great service.I thank everyone at Malloy.I really like my new Camry

I really recommend this dealership. The staff is really friendly and professional. George helped me with my Toyota Corolla he is really friendly and professional and Thanks to Robert from Finance department.

Sheila was very responsive in answering all my questions regarding my car. Service performed on my vehicle was done in a timely manner.

Excellent, fast service. Employees there to answer concerns. Thank you

They were amazing! So many staff worked together so we could leave there with a new car. We went to Mazda and Honda before giving Toyota a try and nobody at those seemed like they even wanted to help us. Boy was the atmosphere different here. Offering you drinks and snacks. What a great car dealership looks like!

This was our first service after purchasing our used corolla. At the purchase I had purchased every additional item/ product available for extended warranty purposes. This included free oil, tire rotation, and general service. My daughter was shocked she was billed for the first such lube services. I called and spoke to Sylvia who quickly rectified this. Im now waiting for a refund check.Will consider a higher rating once this is totally resolved.

While I can appreciate the attentiveness performed in getting my state inspection done, I did have one criticism I believe would’ve dropped my rating down to a 2 star. I awarded a 4star because I have to highly commend the staff at the service desk for their professionalism. Also thankful for the speedy services rendered by the state inspection staff. My wait was one that hasn’t been matched by other places I’ve took my vehicles. That said, I was really blown away by the costs recommended for replacing low beam, high beam and fog lights. $275 for stock halogen bulbs with labor to install 6 light bulbs I found to be super SUPER ridiculous that I had to laugh. Only because they had been swapped to led bulbs (which had been DOT approved leds, but I won’t argue about it if the state inspector would prefer the stock halogens). While I understand that we had a tropical storm in the area, no rain warranted justification for that cost recommendation. The low beam and high beams combined take 7 minutes at most, without the need to lift the 4runner or anything. Actually by far the easiest bulbs to attach. While I agree that the fogs may have pose a challenge, at most 10 minutes for someone that hasn’t gone through the trouble of removing 5 10mm bolts. Mind you I still had the factory bulbs on hand. Same Phillips bulbs they would’ve probably used which are readily accessible anywhere else for way less if you only assume labor costing around $70-75 hour. The bulbs maybe a total cost of $30 at $10 a pair when bought at the nearest store. I went to change the bulbs back myself, in the rain, took the vehicle back and got my inspection passed. The brakes recommendation I was aware would need changing soon and them spotting just that does show that some care/interest was provided with the service aspect. So in the service sense, they definitely exceeded. The up charge for changing my DOT spec’d leds on a technicality back to the same factory bulbs however I thought was a bit steep. I just laughed it off again, they looking out for themselves but still. Bit much. Beyond that, thanks for the services rendered. Each time(besides this charge recommendation) has been a pleasant visit.

I took my truck in for a recall. I also asked for the state inspection, and pricing for a spare tire and retaining equipment to secure it. The recall work was completed, a Toyota courtesy inspection was done, and no pricing provided. I still have to get my truck inspected, and have no idea what the spare tire and equipment will cost. The recall work was completed to satisfaction.

In and out for oil change and tire rotation in 20 minutes. Excellent!

They were very accommodating, attentive, and listened. Getting appointments with them has never been a problem.

I love the attention to detail, quick, painless experience we had. Sam was an outstanding sales Consultant.